Absolutely awful company, I made a flight reservation online and payment of over £500 was taken from my bank account, then I received an email a couple of days later saying they were unable to make the booking as seats had sold out. They didn't bother calling me about this so I didn't even find out the booking hadn't completed until I checked my emails a few days later. Then when I phoned them to sort out an alternative booking they gave me a choice of either paying another £80 for different (less suitable) flights or having a refund. At this point they'd already had my money for a week. I made a booking elsewhere and emailed them asking for the refund. Two weeks later and I'm still waiting for the refund! I've had to call up multiple times, all they will say is that it's with their accounts department. Be extremely wary of them.

booked a ticket on thaai airways when checked all ok few days later i checked cancelled called them up after 1 hour got a guy in india no good after e mail telling them my bank fraud deperment was involved i got a new refence number when checked on thai all ok 3 hours later cancelled again tried calling all day no response when finaly got threw you guessed it india again said my ticket wasnt cancelled who im i going trust thai airways or them offered me another refrence number which i refused as would be cancelled few hours later asked me why i kept looking on thai airways web site dont do it trust them? totaly unproffesinial company ok leeaving it to my bank and the caa passenger complaint deparment awaiting now my e ticket or refund like i told the indian other companys send e tickets with in minutes or hours not 2 weeks before travel if i hadnt checked thai airways web site i wouldnt know it was cancelled never use these people be warned

They are also the same company as Holiday Mood - googling reviews for either on other review sites will show you just how bad they are. This review is on that page too so people can see they are related and just how terrible they are. After 8 months of being promised our e-tickets the culmination of which was to be finally told that they could not fulfill the tickets purchased 8 months prior due to an airline error (which according to both the airline and 3 separate travel agents confirmed was utter BS, as if we had to confirm he was making excuses anyway), we finally received a refund days later. The customer service team who changed their names every time you call them back will pass you from pillar to post and never call you back or fob you off advising that "they will be sent next week" and the only supervisor we managed to to get through to was constantly "busy" when we rang up the 3rd time onwards. If you want months of uncertainty as to whether they are actually going to pay the airline and a good chance of turning up at the airport to be told the agent cancelled your tickets, then they are ideal for you. If you would like the security of knowing your flight is fully paid for and that you won't turn up at the airport to be told the flight possibly doesn't' even exist (see their other reviews) then go somewhere else.

I had a real bad experience with air travel I didn't get any paper work although a week had pass. The only thing they did was take my money. I sent emails out and didn't get any response, nobody answered the phone. They are absolutely disgusting. I decided to dig a little deeper so to speak and found they had a sister company namely holiday mood, Ruislip greater London, near to where I live thank god. So I took myself down there in an angry state only to be greeted by friendly staff which sorted me out there and then. There is much more to tell but all I can do is urge you to STAY AWAY from them.

WARNING: Looked up on Skyscanner and booked tickets for long haul flight in August with Air Travel Experts (ATE). E-tickets didn't arrive 2 weeks before flight as promised. I spoke to airline (as couldn't get through to ATE) and was told tickets were cancelled by ATE on 25th August (the date I booked them). Eventually spoke to ATE and was reassured that e-tickets would be emailed that day, as they "could see them on their system". No email. Called again next day and was told tickets were cancelled on 25th August. Interestingly they had my money for my tickets for a month. Said I had to email to get my money back. I have asked the bank to retrieve the money. I declined the offer of alternative flights, they weren't suitable and I had no confidence there would actually be any tickets at all. I booked direct with KLM and it cost me an extra £500 for the tickets I wanted as a month had passed by. Make your own mind up if you want to book with the 'Experts'.

A search with Momondo gave me Air Travel Experts for the flights I wanted. I filled in my details and made payment, wait and wait and wait but nothing. Tried the site many times but the page only ever displays Server Error in '/' Application. The resource cannot be found. Description: HTTP 404. Money has been removed from my account. Airline said that a booking was on hold but now there is no booking. All of my emails are ignored. I have tried phoning them but with no success and I am in Asia so that doesn't help. What I don't understand is there could be a BIG business here but that's obviously not what they want. I spent a 4 figure sum to get nothing but a mess that needs clearing up. I am starting a Visa dispute and booked with another OTA that gave me an E-ticket within minutes. I would recommend using an OTA that has good reviews or book direct with the airline.

I booked a flight in July. The e ticket was not sent immediately. After calling, I was told to sent copies of a utility bill and passport which I was not comfortable with. To avoid losing my money, I finally sent part of my bank statement having my address. Although I finally got my e ticket after numerous emails and calls, I feel the experience left me stressed. I would recommend that the company makes clear/specific which supporting documents are needed to allow an informed choice before booking.

Gave me wrong terminal info outward and return, causing stress and extra expense. Asked for explanation (not money) and they were very dismissive, no empathy and blamed airline (after investigation, unjustified buck passing). Then refused to respond. Not a member of ABTA either (IOTA is just for airlines, not travel agents). I will not trust them again.

Like most I had a real bad experience with this travel agent. I booked a return flight but did not receive any booking confirmation nothing. So I decided to give them a couple of days thinking they must be well busy. After a few days still no email or telephone call they did not return any of my calls/emails by now I was getting angry, anxious and upset checked the reviews and my god my heart sank only to see so many bad reviews.Did some research and found an address for air travel which happens to be close to my mother's home address. Typed it in to my sat nav which actually took me to its sister company I went in there aggressively angry only to find the staff friendly and helpful they could not believe what had happened to me I gave them a booking reference and they gave me all relevant documents even changed my flight to better ones. All I can say is avoid air travel experts at all costs because they definitely ain't NO experts. I hope this review was useful

Had so many problems with the company, they sent me my flight tickets only after calling them a bunch of day after I had booked. I lost my flight because they hadn't informed me about some new Canadian legislation moreover they have been ignoring all my emails where I have been asking them to help me solve the problems they have caused me. Complete lack of responsibility and efficiency, completely disrespectful and so disorganised. Never ever using them again + might even need to use legal methods to get my money back.

Booked a flight from London to Korea (Asiana Airlines), on the aisana airline website, after I logged in it says if reservation not ticketed in 1 week it might be cancelled. So I called them, took me 3 full ring-til-cut-off before someone picked up, who then told me it will be ticketed within 48 hours. After 3 days still not ticketed so called again, took 9 full ring-til-cut-off before someone picked up, who then told me everything will be fine as long as I have the reservation number. Checked on the asian website the day after, couldn't even log in to see my reservation anymore so I emailed them and no reply. ABSOLUTELY USELESS ESPECIALLY THEIR CS (who are also super rude over the phone).

Took my £587 then cancelled the next day. I called and they said due to an error their side my money would be refunded. 4 days pass no refund. I call many times and email kept being told refund in the process. Over two weeks later and many phone calls I had to go to my.bank and file a debit card transaction dispute. Funny how after that they decided to refund me my Money that They had no right in keeping. Very dodgy company. Hardly answer phone. Really messed me around and took so much of my time. They made my life very difficult. That was money I needed to rebook a flight. This company is not Legit!!!! BE AWARE. DO NOT USE THEM.

Staff member started shouting at me followed by his manager defending his actions when I had queries about my booking and their extremely limited terms and conditions page. The limited info resulted in us having to forfeit the cost of our entire flight because their terms and conditions were unclear and ambiguous.  With service like that, I would be surprised to see this company around for much longer.

I bought tickets online in January after finding flights through one of the comparison websites. Like others I thought this would mean I would only deal with reputable companies. However, after initially confirming my booking and then subsequently confirming my booking again over the phone they have now offered me 'alternative' flights which are substandard. I have contacted the airline who confirm flights were held but not confirmed meaning they were then cancelled. The original flights are still available, which begs the question why are this company offering me alternatives? Answer would be they have messed up and the original flights are more expensive but that's not my fault - why should I accept inferior flights when I booked and paid in full? This company also won't deal with complaints over the phone and insist on an email. Awful company and I will never do business with them again - I recommend you avoid at all costs!

This sham of an Agency changed our return ticket date 2 months after we booked and paid for it (by 3 days !) without our permission - we only spotted this shortly before leaving for our holiday. They refused to accept responsibility, but it turned out they hadn't booked the return flights quickly enough with the airline. So we had to take 2 extra days off work and pay for more accommodation. They are happy to lie, not return emails, and even have the cheek to take issue when unhappy customers complain. AIR TRAVEL EXPERTS / HOLIDAY MOOD - shame on you.