Air Travel Experts Reviews - www.airtravelexperts.co.uk

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Latest Reviews

★★★☆☆

“Not perfect, but did their job..”

Written on: 04/02/2017

Booked flight to SLC for this May. Didn't receive E-ticket immediately as most of us are accustomed to, so I found these reviews and frankly got bit worried as well. But if You read carefully, all people got their tickets in time or their money, eventually. So I calmed down.On Friday of 3rd of February I received my E-ticket, but with an error. I called customer service. A lad on the other end was very apologetic, kind and helpful. After some conversation said He will contact me back. Within 5… Read Full Review

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Tompotthjkbhjk's Comment

Written on: 07/02/2017

If you look at any that have been posted recently, they're all bad. Clearly a slew of fake reviews were posted by friends of the company in 2013 and this review too, and anyone who has actually used them has given them 1 star. If I could give 0 stars, I would.

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Ning44's Comment

Written on: 08/02/2017

Agree with you totally

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★☆☆☆☆

“Do not waste your time or money!!”

Written on: 03/02/2017 by Tylere71 (1 review written)

This is hands-down the worst company I have dealt with in my life. Rude and obstructive staff. Constantly being passed round on the phone, put on hold, "accidentally" hung up on etc etc. No replies to e-mailed queries. No callbacks after being fobbed off on the phone and being told we would be called later. Told that I could not discuss the booking over the phone, as it was made online. Absolutely bizarre and ridiculous. Having waited patiently for any sort of confirmation or e-ticket, after… Read Full Review

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Ronaldthompson's Comment

Written on: 07/02/2017

Bare in mind holiday mood is the same company. Please leave constructive feedback for them too.

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★☆☆☆☆

“Don't book here cheating and lying ”

Written on: 02/02/2017 by 110Church (1 review written)

We booked flight on mid December still not get E ticket yet till 30/1/17 after booked that date on December 2016 we try to contact ask for e-ticket they said we will get first week after new year and waiting still nothing then contact again asked the same question where our e-ticket they sent us confirmation and invoice + Atol certificate we booked for Emirates airline and we keep contact about e-ticket they keep talk about Atol certificate don't worry but we will get e-ticket by end of… Read Full Review

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★☆☆☆☆

“I feel I've been robbed also, I have experienced all...”

Written on: 25/01/2017 by Owensgp387 (1 review written)

I feel I've been robbed also, I have experienced all the things you others have and keep getting told I'm in a queue, I'm worried I'm going to lose my money, have any of you got an Atol number on your booking acknowledgement because I have checked that and it dosnt exist, going to ring them tomorrow and see what they advise… Read Full Review

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★☆☆☆☆

“AVOID!! EXPERTS OF BEING A-HOLES THATS IT!!! ”

Written on: 18/01/2017 by Giles1990 (1 review written)

This was a complete nightmare, I booked a flight through these monkeys through the site momondo thinking they'd have quality control—which was actually a completely different story. I got no confirmation or e-tickets and when I called they said I needed to provide more information like a bank statement, I spent the next week chasing my money back,ringing several times and speaking with the most rude, disinterested customer service team I have ever recalled. I'd rather take my money and fist… Read Full Review

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Tomrsobers's Response to Giles1990's Review

Written on: 18/01/2017

I had exactly the same experience. Avoid them like the plague.

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Giles1990's reply to Tomrsobers's Comment

Written on: 19/01/2017

May I ask you if you got your money back? @Tomrsobers

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Giles1990's reply to Tomrsobers's Comment

Written on: 19/01/2017

May I ask you if you got your money back? @Tomrsobers

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Giles1990's reply to Tomrsobers's Comment

Written on: 19/01/2017

May I ask did you get your money back?

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★☆☆☆☆

“Plain terrible ”

Written on: 13/01/2017 by Deon110 (1 review written)

This is the worst booking experience I have ever encountered in my life.They re-divert you to different people, informing me accounts and customer services don't work together, which is absolutely nonsense. When you contact them, they say accounts only reachable by e-mail. After 4pm, they sing a different tune 'accounts not available at this time'. This company is just full of con-artist with zero customer service. They hang up on customer, put customer on hold for ages without any proper… Read Full Review

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Giles1990's Comment

Written on: 18/01/2017

Same thing happened to me horrible experience

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★☆☆☆☆

“Avoid air travel experts/holiday mood at all costs”

Written on: 10/01/2017

Having booked a flight with this company in December, I then received an e-mail asking me to complete a form with my credit card details to complete the booking. Obviously for valid reasons, I refused as this is non-secure and anybody could use my details later on. I was informed the booking will not proceed without the details. Few days later, 500 pounds was taken from my bank account despite them telling lies. Having already booked my flight with another company, I requested for a refund… Read Full Review

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★☆☆☆☆

“LIAR - CHEATER - MUST BE REPORTED ”

Written on: 10/01/2017

They took our money, booked tickets online, then cancelled. We called many times, every day we got the same answer: WAIT. Should report this cheating agent to police. Wonder why Cheapflight.com.uk still let them continue their cheating?!… Read Full Review

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Llugtu93's Comment

Written on: 10/01/2017

What happened and what are you doing about it. I'm in the same situation as you right now. I booked my tickets and paid for it however, I did not receive my booking confirmation through email. I keep calling them and they tell me to wait. I'm worried that I might have been tricked.

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★☆☆☆☆

“Awful service. Be warned!”

Written on: 25/12/2016 by Corcoran226 (1 review written)

Found flights through Momondo and was sent to this website. Booked tickets. They took my money. Sent confirmation but a week later I have NO e-tickets. Fear I won't see my money again. Be warned!… Read Full Review

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Llugtu93's Comment

Written on: 10/01/2017

Did you ever sort this out?

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★☆☆☆☆

“Air Travel Experts -Definitely the worst for on-line...”

Written on: 14/11/2016 by warus (1 review written)

We were so happy that our booking went through with Air Travel Experts to South Africa, confirmation email with flight details and the money came off our bank. To our horror we then got an email - 'Unfortunately due to a technical error your booking has not been processed'. They took our money no problem and now the fight to get it back!!! We phoned them and they said we can give you another the same flight but you will have to pay £475 pounds in. The original flight was a direct flight and… Read Full Review

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★☆☆☆☆

“Worst customer service. I have to wait till now 3 days...”

Written on: 25/09/2016 by slRowe279 (1 review written)

Worst customer service. I have to wait till now 3 days after purchasing but when calling them, only received an answer "no worry" without exlaination why delaying to issue e-ticket. My friend bought a ticket from Lyca at the same time with me, travelling a same day but received a ticket 1 hour after purchasing… Read Full Review

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Warus's Comment

Written on: 14/11/2016

They are awful, they took our money booked our flight send confirmation and then an hour later an email saying due to a technical fault it has been cancelled. They took our money straight away and now we have to wait 3-7 days. Rubbish company!!

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Foreverlover's Comment

Written on: 10/01/2017

They are doing the same to us. Took our money, booked ticket online then cancelled. We called them many times, the same answer is to wait.

Intentional cheating! Should report them.

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Jkjhjhkjkh's Comment

Written on: 10/01/2017

They did the same to me. Sent an e-mail to be asking for credit card details. Informed me booking can't proceed without completing the form. Next day, 500 pounds deducted from my account. Rang many times, still waiting. Will get lawyer to deal with them

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★☆☆☆☆

“Endless fob offs & no one taking responsibility. ”

Written on: 01/07/2016 by RichDXB (1 review written)

Made an online reservation with Air Travel "Experts" via Cheapflights.co.uk on Tuesday, soon afterwards received an email to send through a completed Credit Card Authorisation and a copy of my passport (or household bill). I did so but was uncomfortable with this format as its not secure and the first time I've ever had to do this. But, I completed it. The following day, no eticket, so I called, was told that my booking is fine and that the eticket would be issued. Following day, still… Read Full Review

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Buvlina187's Response to RichDXB's Review

Written on: 29/10/2016

Dis you get your ticket sorted?

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Richdxb's reply to Buvlina187's Comment

Written on: 29/10/2016

Yes....eventually but it took days to get anything from them. Very bad service and frustrating

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Foreverlover's Response to RichDXB's Review

Written on: 10/01/2017

I got cheated the same. Please let me know what should we do to get our money back?

Thank you

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Richdxb's reply to Foreverlover's Comment

Written on: 10/01/2017

they eventually issued my ticket so it was ok in the end but not without lots of calls and stress
I'd never book with them again nor would I recommend this agent

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Foreverlover's reply to Richdxb's Comment

Written on: 10/01/2017

after how many days approximately did they issue the ticket to you, please? TQ

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Marcospuk's Response to RichDXB's Review

Written on: 24/12/2016

I also faced the same issue! I made my booking and despite the fact they kept saying everything is fine and my ticket is in a "queue" to be issues I am not convinced... I believe they just wait the airline to have a reduced price so they can pay less and still sell us for a higher price. Can't really see reason for this company to have this procedure I never ever saw in my life. I travel very often and in less than 1 hour I have my e ticket! These "experts" keep saying will send me an e mail and contact me but they never do! Worse ever customer service! Worse ever company! Never use them!

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Marcospuk's Response to RichDXB's Review

Written on: 24/12/2016

I also faced the same issue! I made my booking and despite the fact they kept saying everything is fine and my ticket is in a "queue" to be issues I am not convinced... I believe they just wait the airline to have a reduced price so they can pay less and still sell us for a higher price. Can't really see reason for this company to have this procedure I never ever saw in my life. I travel very often and in less than 1 hour I have my e ticket! These "experts" keep saying will send me an e mail and contact me but they never do! Worse ever customer service! Worse ever company! Never use them!

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★★★★★

“Someone on the end of the phone who listens and responds”

Written on: 14/06/2013

The agent was very efficient, listened to my needs and quick to call back. Followed up emails and changed details as I changed my mind with no problem. Very knowledgeable and well informed. Would recommend using this company… Read Full Review

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★★★★★

“Thoughtful and Efficient”

Written on: 03/05/2013

The advisor is excellent - he responds quickly and also is able to distill information into the amount I personally require. He is very helpful, polite and diligent. He is my first call when looking for a holiday or a flight. I like that we can converse over email… Read Full Review

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★★★★★

“SATISFACTORY AND RELIABLE”

Written on: 26/04/2013

I found them very helpful and friendly. It made my lack of confidence in buying over the Internet and phone so much better. It is not always easy when you are older and he was so nice, it was a lot easier… Read Full Review

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★★★★★

“First Class Service”

Written on: 19/04/2013

I would like to thank Allen for his patience and guidance which was first class, the man certainly knew what it was all about, and trust me we did not make it easy with a computer that has a mind of its own, but with Allen’s help the goal was achieved. I would like to say a big thank you!… Read Full Review

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★★★★☆

“Easy booking”

Written on: 19/04/2013

I have not traveled yet but so far so good. He was very professional and found me a great flight at a great price… Read Full Review

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★★★★☆

“very helpful and friendly”

Written on: 05/04/2013

I found them very helpful and friendly. It made my lack of confidence in buying over the Internet and phone so much better. It is not always easy when you are older and he was so nice, it was a lot easier… Read Full Review

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★★★★★

“excellent service”

Written on: 26/03/2013

The agent was very helpful and patient. I phoned my agent a few times for help and he was happy to help… Read Full Review

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★★★★★

“Easy, Good Value and Brilliant ”

Written on: 15/03/2013

The advisor knew his product well, he was helpful courteous and ensured that I got exactly what I was looking for. As multiple flights were involved he secured the ones with the least connection times and at the best price. Overall I was more than happy with the service and would certainly Worldwide Flights again and also recommend to friends. Thank you for all your help. Kind Regards… Read Full Review

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