Air Travel Experts Reviews - www.airtravelexperts.co.uk

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Latest Reviews

★☆☆☆☆

“I don't understand”

Written on: 14/09/2017 by Murray14 (1 review written)

A search with Momondo gave me Air Travel Experts for the flights I wanted. I filled in my details and made payment, wait and wait and wait but nothing. Tried the site many times but the page only ever displays Server Error in '/' Application. The resource cannot be found. Description: HTTP 404. Money has been removed from my account. Airline said that a booking was on hold but now there is no booking. All of my emails are ignored. I have tried phoning them but with no success and I am in… Read Full Review

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★☆☆☆☆

“Air Travel Experts - avoid at all costs”

Written on: 09/09/2017 by kMacpherson (1 review written)

Booked with this disastrous company to travel to Auckland using Singapore Air with 2 or 3 hour stopover in Singapore. Tickets never arrived, eventually had to get solicitor involved to obtain a refund. Solicitor said that she has never before dealt with such a rude, disorganised and unresponsive company. Eventually was offered China Southern tickets instead with over 8 hour stopovers. Forced to book direct with Singapore Air costing another £200 due to all the delays with getting the… Read Full Review

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★★☆☆☆

“I booked a flight in July. The e ticket was not sent...”

Written on: 08/09/2017

I booked a flight in July. The e ticket was not sent immediately. After calling, I was told to sent copies of a utility bill and passport which I was not comfortable with. To avoid losing my money, I finally sent part of my bank statement having my address. Although I finally got my e ticket after numerous emails and calls, I feel the experience left me stressed. I would recommend that the company makes clear/specific which supporting documents are needed to allow an informed choice before… Read Full Review

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★☆☆☆☆

“Gave me wrong terminal info outward and return,...”

Written on: 30/08/2017 by BenEllis (1 review written)

Gave me wrong terminal info outward and return, causing stress and extra expense. Asked for explanation (not money) and they were very dismissive, no empathy and blamed airline (after investigation, unjustified buck passing). Then refused to respond. Not a member of ABTA either (IOTA is just for airlines, not travel agents). I will not trust them again… Read Full Review

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★☆☆☆☆

“Absolutely terrible”

Written on: 24/08/2017 by Kaseyw1986 (1 review written)

Like most I had a real bad experience with this travel agent. I booked a return flight but did not receive any booking confirmation nothing. So I decided to give them a couple of days thinking they must be well busy. After a few days still no email or telephone call they did not return any of my calls/emails by now I was getting angry, anxious and upset checked the reviews and my god my heart sank only to see so many bad reviews.Did some research and found an address for air travel which… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 18/08/2017 by Landyn187 (1 review written)

Had so many problems with the company, they sent me my flight tickets only after calling them a bunch of day after I had booked. I lost my flight because they hadn't informed me about some new Canadian legislation moreover they have been ignoring all my emails where I have been asking them to help me solve the problems they have caused me. Complete lack of responsibility and efficiency, completely disrespectful and so disorganised. Never ever using them again + might even need to use legal… Read Full Review

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★☆☆☆☆

“Absolutely useless”

Written on: 09/08/2017 by Higginsoy257 (1 review written)

Booked a flight from London to Korea (Asiana Airlines), on the aisana airline website, after I logged in it says if reservation not ticketed in 1 week it might be cancelled. So I called them, took me 3 full ring-til-cut-off before someone picked up, who then told me it will be ticketed within 48 hours. After 3 days still not ticketed so called again, took 9 full ring-til-cut-off before someone picked up, who then told me everything will be fine as long as I have the reservation number. Checked… Read Full Review

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★☆☆☆☆

“Took my money, then cancelled due to an error, no...”

Written on: 02/08/2017 by Colaips (1 review written)

Took my £587 then cancelled the next day. I called and they said due to an error their side my money would be refunded. 4 days pass no refund. I call many times and email kept being told refund in the process. Over two weeks later and many phone calls I had to go to my.bank and file a debit card transaction dispute. Funny how after that they decided to refund me my Money that They had no right in keeping. Very dodgy company. Hardly answer phone. Really messed me around and took so much of my… Read Full Review

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★☆☆☆☆

“Rude staff and poor customer service”

Written on: 10/07/2017

Staff member started shouting at me followed by his manager defending his actions when I had queries about my booking and their extremely limited terms and conditions page. The limited info resulted in us having to forfeit the cost of our entire flight because their terms and conditions were unclear and ambiguous.  With service like that, I would be surprised to see this company around for much longer… Read Full Review

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★☆☆☆☆

“Take your money and then don't honour your booking”

Written on: 23/06/2017 by LillyMadden (1 review written)

I bought tickets online in January after finding flights through one of the comparison websites. Like others I thought this would mean I would only deal with reputable companies. However, after initially confirming my booking and then subsequently confirming my booking again over the phone they have now offered me 'alternative' flights which are substandard. I have contacted the airline who confirm flights were held but not confirmed meaning they were then cancelled. The original flights… Read Full Review

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★☆☆☆☆

“Cheapest is not always best - AVOID AT ALL COSTS!”

Written on: 13/06/2017 by Howeid332 (1 review written)

This sham of an Agency changed our return ticket date 2 months after we booked and paid for it (by 3 days !) without our permission - we only spotted this shortly before leaving for our holiday. They refused to accept responsibility, but it turned out they hadn't booked the return flights quickly enough with the airline. So we had to take 2 extra days off work and pay for more accommodation. They are happy to lie, not return emails, and even have the cheek to take issue when unhappy customers… Read Full Review

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★☆☆☆☆

“Slow to respond and refusing to cancel the ticket!”

Written on: 20/05/2017 by Noel419 (1 review written)

I realised that I wont be able to make the flight due to visa restriction so I emailed customer service to amend or cancel the ticket. They refused to give me options to amend or even cancel it. If one is a no show for the ticket, one is unable to reclaim the tax. But I wasn't a no show as I informed Air Travel Experts/ Holiday Mood that I won't make the flight. They did not action upon it and it has caused substantial financial loss. Even speaking to the airline directly that I am eligible… Read Full Review

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★☆☆☆☆

“My experience was bad wih them ”

Written on: 13/05/2017

I booked a tickey and paid for it, then they wanted me to send copies of my drivers livense, passport or other personal Information to prove I was who I said I was before final confirmation of booking. I refused and they said, ok just send proof of address. I did and they changed my booking, sending me through a different country, overnight stay etc. I was able to get a full refund only because I reluctantly agreed to accept the change and legaly they couldn't sell me a ticket under duress… Read Full Review

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★☆☆☆☆

“Terrible and stressful experience”

Written on: 10/05/2017 by KarinaLee (1 review written)

Money was taken without issuing ticket. Still awaiting refund following many calls and emails. Staff unhelpful and rude! Considering they have taken your money without providing the service you paid for they have no sympathy or all!! It has been several weeks now and it's starting to feel hopless. How are they allowed to operate, pratically taking people's money. They need to be reported and shouldn't be allowed to operate via Skyscanner. Save yourself the pain and avoid this company completley… Read Full Review

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★☆☆☆☆

“Shambles and would never trust them”

Written on: 05/05/2017 by Smackdownred (1 review written)

I booked my trip to America over a week ago and have not received my tickets. Despite ringing numerous times, emailing various times I got nothing constructive out of them. I get a call centre telling me to don't worry and the tickets are in a queue to be raised and they will be issued in a week. I am sorry but you have debited nearly £3000, asked me for verification and have the cheek to say don't worry? That is unacceptable and has to be borderline a sham! They don't want to refund my… Read Full Review

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★☆☆☆☆

“Stay away!”

Written on: 16/04/2017

Do not under any circumstance buy a ticket from these people. I booked a flight and did not receive an e ticket so I e mailed them - no reply. I then called them several times and they said yes, your booking is confirmed and your ticket is in a queue to be issued. After a month of waiting I got suspicious so I called the airline and they confirmed I did not have an active booking. I called them again and they started talking about a 'technical glitch' and then they sent me a new reservation e… Read Full Review

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★☆☆☆☆

“Poor but got my money back”

Written on: 18/03/2017 by June1979 (1 review written)

Booked a flight, confirmed, paid for it. Then 3 hours later got the 'technical fault' email. Took 3 emails and two phone calls but a week later I got a full refund. I presume they kept my money in holding, earned a bit of interest and then when I talked about solicitors and claims courts decided to refund… Read Full Review

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★★★☆☆

“Not perfect, but did their job..”

Written on: 04/02/2017

Booked flight to SLC for this May. Didn't receive E-ticket immediately as most of us are accustomed to, so I found these reviews and frankly got bit worried as well. But if You read carefully, all people got their tickets in time or their money, eventually. So I calmed down.On Friday of 3rd of February I received my E-ticket, but with an error. I called customer service. A lad on the other end was very apologetic, kind and helpful. After some conversation said He will contact me back. Within 5… Read Full Review

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Tompotthjkbhjk's Comment

Written on: 07/02/2017

If you look at any that have been posted recently, they're all bad. Clearly a slew of fake reviews were posted by friends of the company in 2013 and this review too, and anyone who has actually used them has given them 1 star. If I could give 0 stars, I would.

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Ning44's Comment

Written on: 08/02/2017

Agree with you totally

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★☆☆☆☆

“Do not waste your time or money!!”

Written on: 03/02/2017 by Tylere71 (1 review written)

This is hands-down the worst company I have dealt with in my life. Rude and obstructive staff. Constantly being passed round on the phone, put on hold, "accidentally" hung up on etc etc. No replies to e-mailed queries. No callbacks after being fobbed off on the phone and being told we would be called later. Told that I could not discuss the booking over the phone, as it was made online. Absolutely bizarre and ridiculous. Having waited patiently for any sort of confirmation or e-ticket, after… Read Full Review

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Ronaldthompson's Comment

Written on: 07/02/2017

Bare in mind holiday mood is the same company. Please leave constructive feedback for them too.

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★☆☆☆☆

“Don't book here cheating and lying ”

Written on: 02/02/2017 by 110Church (1 review written)

We booked flight on mid December still not get E ticket yet till 30/1/17 after booked that date on December 2016 we try to contact ask for e-ticket they said we will get first week after new year and waiting still nothing then contact again asked the same question where our e-ticket they sent us confirmation and invoice + Atol certificate we booked for Emirates airline and we keep contact about e-ticket they keep talk about Atol certificate don't worry but we will get e-ticket by end of… Read Full Review

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