Air Tkt - www.airtkt.com Reviews
Latest Reviews
★☆☆☆☆
“Terrible Customer Service”
Written on: 24/05/2013 by GageB
Purchasing the ticket was fine an all, however, if at all, you want to contact their agency for anything (for example seat selection) they will tell you to wait one moment and put you on hold for ONE hour (literally). They also called me during work because the purchaser's credit card and the name on the ticket didn't match, I asked if i could call back later, however, they told me my ticket could and will be cancelled if i hung up right now. TERRIBLE CUSTOMER SERVICE!! How inconsiderate...... (read more)
★★★★★
“High Marks”
Written on: 22/05/2013 by Sangy
I have been using AirTkt for years for my travel arrangements. They have the lowest fares of all websites, the best combination of flights and great customer service. I am very happy with them and highly recommend them. (read more)
★☆☆☆☆
“Be Aware!!!”
Written on: 15/05/2013
I have to fly to CA tomorrow... and just found out that my ticket got CENCELED!!! I talked to my bank, they gave me an approval # for this transaction. Tried to talk to the company...they hung up on me five times!!!!!!!!!!!!!!! I have a vacation...and a hotel booked!!! (read more)
★☆☆☆☆
“After 2 Days ticket was canceled without my knowledge...”
Written on: 13/05/2013 by sachin123
I found really good deal so I booked ticket, paid with my credit card, I got confirmation from Airtkt by email, next day I got email saying I should call them, so I did I was ask plenty of personal information, upon that I said why you asking me these info- agent on other side got mad, threaten me to canceled my reservation, so I gave them all my information... So on third day I got a email saying your ticket is being canceled, Any charges debited to your card are being refunded except... (read more)
★★★★★
“Quick & efficient service”
Written on: 07/05/2013
I made a mistake with the code on my credit card. Within 2 minutes of my completing the booking, I received a phone call from one of the Air Tkt agents that he needed to confirm my credit card information. That took a minute & then I got my confirmation! I'll definitely be using this quick & efficient service for all my tickets. (read more)
★☆☆☆☆
“unprofessional, complicated”
Written on: 03/05/2013
I purchased their tickets online 2 months prior to the flight. When I decided to purchase a round trip, the person called me during work time more than 10 times (literally) and asked for excessive amount of personal information only because the phone number on my credit card was my husband's but not mine. The person spoke with a heavy accent, it was very difficult to understand. He put me on hold multiple times for minutes, very inconsiderate of the fact that I was taking a call during work... (read more)
★☆☆☆☆
“Do not be enticed by low priced offers! ”
Written on: 30/04/2013
THERE SHOULD BE AN OPTION FOR ZERO STARS! Starting in Feb 2013, I had been doing extensive research on multiple flight options one way from Nashville, Tn to Venice Italy departing 7 Oct 13 and wanted to pay $800 pp. I knew what flights to avoid: Iberia for lousy customer service; British Airways due to three hour transfer to a different airport; and Air Lingus for exceptionally long layovers. I was just about to book with Lufthansa and pay a little more when this offer from Air Tkt popped up... (read more)
★☆☆☆☆
“Purchased ticket for friend, jumped through every hoop...”
Written on: 16/04/2013 by Roatan_Al (1 review written)
Purchased ticket for friend, jumped through every hoop you can imagine. Scanned and emailed 3rd party authorization, spent almost an hour on hold. They kept disconnecting, bouncing me from one agent to another who knew nothing so I had to start from scratch. Sent emails from multiple accounts per their request. Drove to my office to make a call that was listed with credit card. The worst part was while I was on hold for the 5th time waiting for a customer service rep to answer I decided... (read more)
★☆☆☆☆
“Most horrible experience!”
Written on: 13/04/2013 by wzl2013
I had a very similar experience like many others---very disappointed. Booked ticket, charged on credit card, but no ticket! Spent hours on the phone (most of the time, listening to music)!! I tried to talk to their agents, but nobody could tell me what happened. Finally I got a superviser, Markļ¼ but he hang up on me! I called again and again, and got to Mark again. He told me to talk to Manager tomorrow. This company should not be there. (read more)
★☆☆☆☆
“Misleading, terrible service, robbers!!! ”
Written on: 13/04/2013
This company is really not legit. I am $1100 in the hole with very little hope of getting my money back, because of this company's misleading messages and customer service agents that outright LIED. I am trying every way I can to fight the charge but I am losing hope... Here's how the story goes: - I needed an emergency air ticket to go to China as my father was gravely ill. I booked at ticket on their site, and received confirmation - Next day, they email me that my ticket was NOT... (read more)
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Showing 1 - 10 of 79 Reviews
★☆☆☆☆
“I wish they let me choose 0 stars ”
Written on: 09/04/2013 by cardozaboss (1 review written)
I had my tickets booked through them and i cancelled it before travelling. I was informed that i will get the refund after deducting the penalty charges . By the way the penalty for this ticket was different everytime i called (BS) Its been 4 months and i haven't received a single penny on my card yet. The person in charge of the refund doesn't even know proper english and doesn't hesitate to disconnect the phone as well . I was told to ask for refund from Airline which doesnt make sense... (read more)
★☆☆☆☆
“Wrong flight schedule!!! ”
Written on: 08/04/2013 by abnbnmbkjbvgkn
I choose this agency because of the perfect flight schedule they provided, but they disappointed me! The departing time they booked is totally different from what I booked in their website!!! They also charged me 3 bucks for verification of credit card and never refund!!! DON'T BUY! OR YOU WILL REGRET! (read more)
★☆☆☆☆
“Terrible - Avoid - Charged and NO tickets”
Written on: 05/04/2013
Attempted to cancel after receiving email to verify account identity and not dispute any charges. Language was very difficult to understand customer service person. Got another email for $100 cancel fee within 15 min of declining their terms of service. Withing 30 min the confirm code for tickets was listed with USAIR as voided tickets. Airtkt charged my credit card for full amount and there are no tickets issued. Vendor listed as USAIRWAYS on my credit card. USAir refers me to Airtkt,... (read more)
★☆☆☆☆
“Rip Off”
Written on: 04/04/2013
I just made an international reservation and got my reference number via email. On the email, they required additional information and asked you to reply and send them a cardholder's acceptance to confirm, so i did. In addition I got a phone call. After all that information sent, Rodney who i spoke with told me that my last name was incorrect, it was missing the last letter of my last name. He said he would need to charge me $35 to change and correct my name and an additional $195 since the... (read more)
Adelgam's Comment
Written on: 05/04/2013
OMG scares me! The same what happened to me! I typed my name correctly, but when I got my confirmation itinerary the name and family name appeared the same!
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★☆☆☆☆
“Stiffed”
Written on: 02/04/2013
Call to adjust department time and changed air lines. Was told they would have to contact the airlines which I original booked to see if was possible to cancel. There would be a $250 cancel fee per person. Total rip off. Will not use again and will recommend. (read more)
★☆☆☆☆
“Worst pathetic horrible”
Written on: 01/04/2013 by hkvs
This agency is the worst, pathetic, n the most horrible ever. I just wanted 2 cancel my tickets n they just kept transferring my call n kept me on hold forever. wanted to give hem rating in negative. Customer service sucks. DO NOT ever book ur tkts with them. pay a little more for ur peace of mind n ur time. (read more)
★★★★☆
“Good Prices and reasonable customer Service.”
Written on: 31/03/2013 by likeit99 (1 review written)
I am happy that ,I did use this site for buying the ticket for my brother to go to Australia. Not only the ticket price was very competitive , but the customer service was reasonably adequate, and they did every thing possible to make my journey comfortable. I will recommend this site to my friends.Keep up with good work. Sam (read more)
★★★★★
“Amazing Prices! ”
Written on: 30/03/2013 by Gary31 (1 review written)
Airtkt is a great website to get cheap deals! Any destination you pick, they have the best prices in the market. Very courteous and quick customer service. I found excellent prices for my honeymoon trip to Jamaica. One of the best things about this website is their security feature where they call you and confirm the charge to prevent fraudulent charges and card misuse. I am so glad I found this website! Ignore the bad reviews! I would highly recommend Airtkt! (read more)
★☆☆☆☆
“DONT USE THIS COMPANY!!!!”
Written on: 28/03/2013
I will NEVER use this company again. Customer service was horrible. I got transferred 10 different times and every one of them were rude. Our flight was rescheduled and the company did not bother to notify us. They had booked us on another flight and we had no idea. This is not the kind of stress that is needed the night before the flight. (read more)
★☆☆☆☆
“poor customer service DO NOT USE”
Written on: 26/03/2013
DO NOT USE THIS COMPANY FOR AIRFARE!!!!!! I purchase 4 tickets. I followed the instructions..they would make a small charge to my credit card and I would need to call back with the amount thus verifying my credit card. They actually called me asking for the $ amount. I called my credit card company and they gave me the amounts. I emailed air tkt with the amount. This was at 8:15 pm. I checked the status of the booking the following morning and it said that it was being processed. I... (read more)
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Showing 11 - 20 of 79 Reviews
★☆☆☆☆
“You'll be Sorry you did!!!!”
Written on: 20/03/2013 by enlilrock
If you need any help through their customer service, they will not help you whatsoever. I understand there will be a few dollars difference then some of the more reputable sites, but I would suggest paying just a little more for better customer service. (read more)
★☆☆☆☆
“The Worst EVER”
Written on: 18/03/2013
Please do not book with this company. Struggled to cancel reservation 10 minutes after booking because nothing seemed on the up & up. Still on hold, so far refusing to reimburse card that they ALREADY charged DESPITE the stipulation that the card MUST BE AUTHORIZED IN WRITING, which it had not been. Ripoff artists. Trying to charge $150 cancellation, but the card WAS NOT AUTHORIZED IN WRITING!!! BEWARE!! (read more)
★☆☆☆☆
“Worst experience ever!!!!”
Written on: 18/03/2013
Very bad customer service. Agents are cheaters and very rude with customers! I don't ever even dare to look at any deals with these b*****s!!!!! (read more)
★☆☆☆☆
“DO NOT BUY FROM AIR TKT. -5 STARS ”
Written on: 17/03/2013
horrible service, bad help, ignoring me, always put me on hold, kept on hanging up, while talking to the bank they hanged up on me, hard headed, always getting mad at me for trying to understand, if there was negatives star i would gave them negative five stars. DO NOT BUY FROM AIR TKT SAVE YOUR MONEY. (read more)
★☆☆☆☆
“Very bad experience with customer service”
Written on: 14/03/2013 by Johnfoster
Avoid purchasing tickets from them. Their system picks up incorrect data and they will charge you for the correction. They have lots of hidden charges. And on top of that their customer service is very bad. Worst customer service I had ever seen. (read more)
★☆☆☆☆
“Worst Airline booking site”
Written on: 14/03/2013
This is worst airline booking agency. They have lots of hidden charges. Dont buy tickets from them. We lost like hundreds of dollars for their mistake. Their customer representatives are also very rude. (read more)
★☆☆☆☆
“If I could give them negative stars I would!”
Written on: 14/03/2013 by rofnac (1 review written)
AVOID AT ALL COSTS! If I can save one person from using this "business" then this review has done its purpose. Booked a ticket for my partner's brother to get home from the USA to Australia. It was the cheapest price I could find for the flight - came from a flight comparison site (a popular one) so I thought it's all legit. As soon as I ordered the ticket this is where it all started to go weird. They ask because I booked it in a different name for me A) to write a disclaimer back to them... (read more)
★☆☆☆☆
“Non-existent customer service”
Written on: 13/03/2013 by pmvw
I recently purchased a ticket to China with Airtkt.com. Due to delays in processing my visa I needed to change the date for my flight. Every time I called there number I was on hold for over an hour before I reached a "representative". Each time I was told I could not speak to a representative to call back later because I was not calling during office hours. I called back at the time I was told and when they finally answered was told to call back a different time. Then they began... (read more)
★☆☆☆☆
“AVOID!”
Written on: 13/03/2013
I stumbled upon Air Tkt through travel zoo while searching for a flight for my mother. The price for the ticket was appealing, so I went ahead and booked it. NEVER AGAIN. Air Tkt misspelled her name, and when I called customer service, they put me on hold, transferred me at least three times, told me to call the airline and try to clear things up on my own, and eventually yelled at me and hung up. From now on, I will always book flights directly through an airline. (read more)
★☆☆☆☆
“AWFUL!”
Written on: 13/03/2013
Most horrible company I have ever worked with. We ended up paying the cancellation fee (that ended up being more money than they told us it would be) because they could not get anything right and were straight up rude. Someone randomly called my wife and, without giving any information about who she was, started asking for my credit card information. My wife had to ask what company she even represented. Any time we asked a question about our booking, they got annoyed and told us we could... (read more)
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Showing 21 - 30 of 79 Reviews
★☆☆☆☆
“Fake low prices”
Written on: 09/03/2013
They have this awesome prices on tickets, that when you booked them, they never go thru with the airline. Then they offer you another ticket with a completely different price. What's funny it's if you check their site, they are still offering the same miraculously low price ticket, even thou they know the Arline will reject it! It's a waste of time. Don't book with this people. (read more)
★☆☆☆☆
“HORRIBLE CUSTOMER SERVICE”
Written on: 08/03/2013 by Alicehsia (1 review written)
IF you book from them without a problem then you are lucky because to deal with their customer service is a nightmare for me. I need to reschedule one of my flight because it was canceled due to 787 issue. But airtkt customer service keep asking me to call back. After 3 days they don't even answer my phone calls. Just cut it..... Yes. cut my phone call....They must see my caller id.... The phone is forwarding to India and one guy pick up my phone call accidentally and he hung up my call... (read more)
★☆☆☆☆
“Hidden charges”
Written on: 07/03/2013 by complainingcustomer
I purchased my airline ticket on Booking Buddy through AirTkt. The AirTkt advertised price is shown in big letters with the phrase underneath āper person final total price.ā On the right hand side it also says āYour best price guarantee.ā If you put the computer mouse over this phrase, a pop-up shows the same price and says: āPer Adult All Inclusive Total Priceā After I purchased my ticket, they added a booking fee for $101.60 on top of that price. They would not adjust the price... (read more)
★★★★★
“Worked great!”
Written on: 06/03/2013
I was worried about using this website after reading all the negative reviews but the cost of the flight was so much cheaper than anywhere else I decided to give it a try. I booked 4 tickets to CA at 2 pm and airtxt.com called us by 6:30 pm to confirm our flight. My husband got onto Delta's website right away and picked our seats. We received confirmation emails from both airtxt.com and Delta with all of our flight information that same evening. We ended up saving $350 by going through... (read more)
★★★★★
“I GAMBLED AND WON BIG TIME. Love AIRTKT”
Written on: 04/03/2013 by tracy.tht (1 review written)
OK, Here is my detail review and I hope it'll help people to rest assure with airtkt's excellent service. I swear to God that I am their first time customer and just feel like it is my due to write a review to thank them and to help other people to be confident If you select this site. I came across airtkt from Bookingbuddy. They offered the unbelievably lowest price ($500 cheaper than any other sites for 2 tickets to Asia).(NOT Always cheapest though: I checked back today and my good price... (read more)
★☆☆☆☆
“to get a refund i have to be seriously ill”
Written on: 04/03/2013
cheap fare guru airtkt is horrible as well as the insurance they use. Im in the army and bought the tix in december for family members to come here in may. well of course a deployment has come up for the time they were scheduled to come. Well i called the insurance company to get a refund or atleast credit. Well i gave them my apo zip code which they stated is out of new york. Which is in europe. Then they proceeded to tell me the the armies policies are not covered in new york. They tell me... (read more)
★☆☆☆☆
“I had to rebook a ticket because they needed to...”
Written on: 01/03/2013
I had to rebook a ticket because they needed to confirm my card details, not only was I charged for the original ticket right away, but the refund for it was at least 10% less than the original AND they ended up charging the 'dummy' amount to my card they said was only to confirm I was the cardholder. Not only that, they were so rude and unhelpful on the phone, and actually hung up on me when I tried to ask more than 1 question after being on hold for 20mins. I can't believe they're... (read more)
★☆☆☆☆
“Negative Stars”
Written on: 01/03/2013
Everything seemed legit, until I clicked 'Purchase". I got a 'Booking Error" and had to call customer service. They then sent an email asking the cardholder to verify the purchase in order to get an Eticket. Part of the verification was to not dispute the charge with a credit card company. We verified the purchase, and still havent received an E-ticket confirmation. Phone customer service is TERRIBLE. They actually hang up on you. I can't say enough horrible things about this place. Someone... (read more)
★☆☆☆☆
“Alarming, DO NOT USE!!!!!!!!!!”
Written on: 28/02/2013
I booked at ticket at an alarmingly low rate. Then I get an email stating, "We are unable to verify the credit card information. . . it is our company policy that the card holder should complete the following three step process to obtain E ticket confirmation." Among the three steps was to send them a copy of the front and back of my credit card, AND a COPY MY PASSPORT!!!! I became uncomfortable booking with this company so I called them to cancel everything within the hour. I call the... (read more)
★☆☆☆☆
“Do not use AirTkt!”
Written on: 27/02/2013 by eksabajt
After booking my flight I received an email saying that it was no longer available and that they had selected another for me. The alternate flight had a departure from a different airport! I said that I didn't want it. However, I was worried that they would still charge me because the email said: The agency service fee is Non Refundable and will be charged in case your booking is cancelled due to non compliance or delayed response. I asked about that, but I never received a response to... (read more)
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Showing 31 - 40 of 79 Reviews
★☆☆☆☆
“They misbooked my trip . I had no way to know but...”
Written on: 19/02/2013
They misbooked my trip . I had no way to know but refused to answer phone or return email. I tried to reach them for days. They would answer and hangup. It cost me an entire new tucket about 1000.00 dollars extra. Why does Google rate them as four stars much kess even rate them at al? (read more)
★☆☆☆☆
“Read reviews BEFORE you book!”
Written on: 19/02/2013
So I have been looking to book 2 tickets from Dallas to London one way. After spending days searching I settled on Air Tkt as they had the lowest prices. I finally booked tonight and the cost was $476.00 X 2 + $952.00 and stated all taxes included. No mention of Fee. When I completed the booking I got an error message. Told to contact them with this booking #. I tried over and over again. I either got a busy signal or I was on hold for 10 minutes only to be disconnected then I got a call... (read more)
★☆☆☆☆
“BEWARE!!!!”
Written on: 09/02/2013
All the reviews that I've read here about AirTkt.com were true. But it was too late of me to have read those reviews. This is NOT a good website to book your ticket. On 02/9/2013, I booked a one way ticket for my daugther totalling into $975 at this website. They have three requirements before they will send you an e-ticket confirmation. I did not fulfill one of their requirements which was to call them for a test dummy charges on my credit card which means they should not go ahead with... (read more)
★★☆☆☆
“Bad customer sevice”
Written on: 08/02/2013
Watch out after you book your flight, was unable to talk with anyone at Eros travel for two days after, I booked my flights. I started to call 6 hours after the booking to correct a date on the return flights. I was cut off two different times, on hold for a hour at a time. I did two day later reach someone who only told me to call back that he could not help me. I did call again about a flight error and was told more money, lots more money. The change was moving a return flight up a day... (read more)
★☆☆☆☆
“The WORST!!!!!”
Written on: 04/02/2013
This website is a joke. I have never been so frustrated before. They cancelled my moms flight the night before she was leaving, saying that we cancelled it. How ridiculous is that?!?!!? Don't waste your time on this ish website....waste of money and you will be on hold for 30 minutes or they will hang up on you even after you wait. They have caller id and hang up if they don't want to talk to you. Complete rubbish! They are rude, including all of the supervisors. So angry and disappointed. (read more)
★☆☆☆☆
“Scamming Online Reservation”
Written on: 29/01/2013 by sam7748
I had completed online reservation showing 4 tickets remaining, and paid for two tickets. Then someone called me after a while, and said the booking is not good any more, because the fare has just gone up. When I checked my credit card billing, the payment was already shown under "pending" by the carrier(United). If cancelled by AirTkt.com, I have to go through the reservation again at much higher price. (read more)
★☆☆☆☆
“Worst site i have ever seen”
Written on: 28/01/2013 by babe402 (1 review written)
I want to give them -100 feedback Please please don't book through the air line or else you will cry..price is showing very less and after talking to the customer care also they said they is no changes to the charge showing in web site but after booking they are calling and saying for more as the air line has increased the price.what is the hell ..how come the airline will increase the price within 10 mins and the air line price is not increased as well. My request to you all who are... (read more)
Boboc98's Response to babe402's Review
Written on: 02/02/2013
Another cancellation fee for 250.00 USD has been taken from my cridit care, but i dont get back my money of booking.
Do you get yours?
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★☆☆☆☆
“Buyer Beware”
Written on: 26/01/2013 by IndianaMom
This company popped up in a search I did for cheap air travel. Booking Buddy had them in their listings along with reputable places like Hotwire and Orbitz. I thought it was safe. Seconds after entering my information (which you normally have to do to book a flight) I didn't get an email confirmation, rather an email that I was supposed to send back saying yes, I will accept the charges & a phone call to the company was required. It seeemed strange. My suspicion was raised- I did a search... (read more)
★☆☆☆☆
“EROS AIRTKT Ripped me off. charged a $425 cancellation...”
Written on: 24/01/2013 by Groggo (1 review written)
Booked a one way flight from Seattle to New Zealand at $1788 with www.AirTkt.com , also operating as www.CheapFareGuru.com and Eros Tours & Travel Inc., 5 days before takeoff. Then, within 1 hour, unfortunately, my wife's mother's condition got worse so had to change the ticket to 3 days earlier They charged $425 dollars for the change! They hadn't even booked the flight with the airline yet! Still, the bank can't remove the $425 charge! Will NEVER use them again, they should be ashamed to... (read more)
★☆☆☆☆
“Stole my money and scheduled me for he wrong flights”
Written on: 24/01/2013 by JethroHiggins (1 review written)
I spent almost 24 hours in total on he phone with these jerks. They hang up on you at random,while you are on hold with one sales rep another one will randomly jump in and ask if hey can help you then disappear before you respond, hey scheduled me for the wrong flights hen blamed me and refused to resolve he situation they tried to charge me multiple change fees times, they charged my credit card for $6 for nothing and did not refund the amount, they were rude, they acted like hey couldn't... (read more)
Rsv0218's Response to JethroHiggins's Review
Written on: 24/01/2013
Had the same exact experience, i booked a date (feb 13 - feb18) then when i finally hit confirmed and checked on the flight details my return date suddenly became march 18 instead of feb 18, called them the minute i saw it that way it'll be quick so it can be fixeb right away, what sucks is they never offers nor exert any effort to solve it and instead advice me to cancel it before it bece non refundable so thats what i did, cancelled the flight and got charged $50.20 cancellation fee. Since i thought it was my error i let that go and booked again the same exact date, reviewed and confirmed and voila! The flight dates came wromg again! So called them and had this long ordeal of argument, one guy will try to fix the flight bu will charge me more! And i said no, all you have to do is change the flight date it wasn even 5 minues when i booked the flight again so then they handed their billing department rep and telling him the whole situation and he said that only way is to charge more ro fix it and i said no because that when i checked and key in the date i wanted thise were the price that came up which is $292, so now ur chargin me more ( $421) just to change to the original date i intended to fly, there is something wron with your system! So the billing guy told me that if i can send him a screenshot of the price or cheaper than $421 he will give it to me, so that what i did, after being on hold on the phone to confirm i he received the email which he also provided support@airtkt.com, he said he didnt get the e-mail, and whats worst he called me a liar because he said the never had that price! I mean IT WAS BOOKED on that price so how in the world can i lie about it! He even said what he can do is cancel the flight again but this time he will charge me a cancellation fee of $25! and i was what?! i will not be charge again and redo my booking either you refund my money right now or change the date.And since i told him that he will hear from the lawyer i personally know, which i will really pursue, the were able to return the money right away without any fee. So the point here is, if they can do that refund thing on my second attempt of booking a flight through them, why didn and cant they do it during the first time i booked with them and get charged $50.20. I am sure that this is one of their ways to make money. I read their reviews on better business bureau and they have an F grade and 51 other people are complaining against them.
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Showing 41 - 50 of 79 Reviews
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Traveling_888's Response to cardozaboss's Review
Written on: 13/04/2013
Omg, I just wrote a review for them as well. They charged me $1100 on my card without informing me, after they had told me that they couldn't issue me a ticket!! How are they possibly still in business and not collectively sued?! I feel your pain. Sigh.
Cardozaboss's reply to Traveling_888's Comment
Written on: 13/04/2013
Just call your credit card and do a chargeback . That's the best way to get the money back . They need to be Sued. Just waiting for a chance to go to their office in L.A. I hope the address of the office on their website is not fake lol