Air Fast Tickets Reviews - www.airfasttickets.co.uk

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Latest Reviews

★☆☆☆☆

“Overcharged for my flight”

Written on: 18/08/2014

AirFastTickets took about £20 more out of my account than the amount appearing on my receipt for return flights London - Boston. After pestering them about 5 or 6 times over email and calling them they finally admitted the error and said they would refund it. I still have not received the refund over 3 months later. Apparently it takes 40 - 60 days to process. They could have done an awful lot more to reassure me that it was a genuine error and that they were doing everything possible to fix… Read Full Review

By Airfastticketsuk

Written on: 18/08/2014

Dear Guest,

Extremely sorry to hear about your difficulties. If possible, could you please visit our Facebook page and send us a message to our inbox with your AFT details. One of our social media team will be able to assist you promptly with details to your case. We look forward to resolving this as quickly as possible for you.

Sincerely,
Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Dreadful problems trying to get refund for cancelled...”

Written on: 13/08/2014 by dlBartlett272 (1 review written)

I've been waiting over 2 months now for a refund on a cancelled tickets and am sick of being fobbed off or ignored by this company. They were quick to take money off me but appallingly bad at refunding what is legally owed. Wouldn't recommend to anyone nor would Inuse them again… Read Full Review

By Airfastticketsuk

Written on: 14/08/2014

Hi,

We are extremely sorry to hear about your difficulties, please accept our humblest apologies. If possible, could you please us message to our inbox at our Facebook page where one of our social media team will be able to help you in more detail. Please remember to include your AFT details.

Again, our sincerest apologies and we look forward to making this up to you.

Your AirFastTickets.co.uk Team

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★★☆☆☆

“Very bad Refund process and customer support”

Written on: 13/08/2014 by 203McGrath (1 review written)

I have booked a ticket on 11th june and cancelled it with in 15 mins as the booking timings were wrong. The cancellation is done with the help of customer service and I been told entire amount will be refund. Its been 2 months now (11th August), till today I haven't received my refund and every time I call them , I been asked to wait for few more days as it takes long time. I am not getting a date when I will be able to get refund. My booking reference number is AFT729928. I will not recommend… Read Full Review

By Airfastticketsuk

Written on: 16/08/2014

Hi,

Sorry to hear about your difficulties. We are currently investigating your case and will try to resolve this as soon as possible. If possible, could you please visit our Facebook page as well with your AFT number and references this interaction and one of our social media team will be with you promptly.

Sincerely,
Your AirFastTickets.co.uk Team

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★☆☆☆☆

“dont even think about it”

Written on: 12/08/2014 by GilbertWhite89 (1 review written)

i booked and paid for a flight on 5th june2014 on the 6th june received an e-mail flight cancelled no reason given on so on 9th june i contacted my bank to ask about payment it was pending till then on 10th june it had been taken from my account this is now august and still not been returned. … Read Full Review

By Airfastticketsuk

Written on: 14/08/2014

Hi,

If possible, could you please send us a message at our Facebook page and someone will deal with this promptly. We are very sorry for any inconvenience we have caused and assure you that we will do our best to make this up to you.

With kind regards,

Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Bad, bad and bad”

Written on: 10/08/2014 by leStrong94 (1 review written)

Bad as they can. Cancelation without reasonable arguments. Delay by refunding… Read Full Review

By Airfastticketsuk

Written on: 11/08/2014

Hi,

Very sorry to hear about your bad experience. If possible could you please contact us on our Facebook page with your AFT details. We will try to get your issue resolved.

Again our sincerest apologies,

Your AirFastTIckets.co.uk

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★☆☆☆☆

“ridiculous company”

Written on: 06/08/2014 by Northhr234 (1 review written)

Dont be surprisrd when you book it and receive an email notifying you the flight has been canceled. Happened to me twice.. booked flights over two months ago and still have not received my money back, and also isn't a small amount of money as I am a student and I need that money to live off. Emailed and called them numerous times however my situation and emails have bounced from staff to staff. Been told every time I'll received the money in 7-10 working days.... Yeah right. They just say… Read Full Review

By Airfastticketsuk

Written on: 06/08/2014

Hi,

We are very sorry to hear about your experience, we wish you to have your refunds as quickly as possible. your frustration is understandable with the information you have been receiving. While I hate to add to any of this "running around" you are feeling, I would ask that (if you could) you send us a private message to our Facebook page where one of our social media associates can keep you up to date. We will try to resolve this as promptly as is possible.

Sincerely,

Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Luggage”

Written on: 03/08/2014 by ajpadian (1 review written)

I bought tickets with this company and included luggage. tHe flight was a FLYBE flight. I ended paying £160 because at check in I was told luggage was not included. I am devasted that this company lull you in with low prices and then take away the benefits without consultation. you cannot rectify it easily and I was told I had to go on line in the airport to add for return flight. iF i didn't and did it later i cou;d scupper the return flights completely. I don't understand why the check in… Read Full Review

By Airfastticketsuk

Written on: 04/08/2014

Hello,

Could you please contact us on our Facebook page so that we can sort out what has happened with your luggage. If you send us a private message there, one of our social media associates will be able to assist you immediately. Terribly sorry about your inconvenience, we will do our best to resolve this promptly.

Your AirFastTickets.co.uk Team

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San Diego's Response to ajpadian's Review

Written on: 04/08/2014

Reported this afternoon, 4th August that IATA have terminated the agency accreditation of Air Fast Tickets in the UK and Germany and called the bonds they provided. Bonds are called when a business is insolvent and unable to meet its liabilities. Effectively it means they cannot trade as they haven't paid the outstanding 45,000,000 Euros they owe the airlines. They claimed in June to have the money to pay but IATA indicate they haven't paid so the chances of AFT being able to resolve this are probably nil. You need to look at the e ticket to see what it says about luggage, and for others viewing this, never book a flight on a Low Cost Airline through a third party site, it will never be cheaper and may as it appear in this case to be a great deal more expensive

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★☆☆☆☆

“Never Use This Company”

Written on: 31/07/2014 by hdsmith (1 review written)

I booked tickets as they were cheaper than all other sites. They were to be premium seats and when I checked in they were not. I contacted the company but was on hold for a long time and never got a response. The email I sent did get a response, but all they did was argue with me. Terrible tone and terrible customer service. I checked back through what I had printed, and I definitely booked premium seats, but they insist not. I will NEVER use them again and I will make my story known… Read Full Review

By Airfastticketsuk

Written on: 01/08/2014

Hello,

We are extremely sorry to hear about your problem with your seats on your travels. If possible, could you please visit our Facebook site and send us a message to our inbox with your AFT details and we will get to this right away. Again, apologies for any inconvenience, we look forward to correcting this for you.

Sincerely,

Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Absolutely the WORST service”

Written on: 27/07/2014

I've purchased the tickets with the company and haven't received a conformation instantly that made me worry. As I felt my mom wasn't allowed on the plane as the company she had to fly with hadn't receive the money from the airfasttickets. I called them and they lied saying It was impossible. After they started to offer next day flight. It would be too late as next day I had my weeding. In the end I bought a new ticket. Now I received an email the flight was cancelled. What they say is… Read Full Review

By Airfastticketsuk

Written on: 28/07/2014

Dear Guest,

First, extremely sorry to hear that you are having difficulties with our services. We'd like to get this sorted for your immediately. Could you please forward to us your AFT details at our Facebook page and one of our social media team will address this promptly.

Again, our deepest apologies for any bad experience which you've had with us, we look forward to making this up to you.

Sincerely,
Your AirFastTickets.co.uk Team

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Asalklar's Comment

Written on: 28/07/2014

Do not book over this damn site. They are like worth nothing. They book twice your credit card and will not refund anything! just bad suckers over there working. nobody is able to answer any questins. IATA is informed.

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★☆☆☆☆

“VERY VERY poor service”

Written on: 25/07/2014

After cancelling 2 return flights to Bangkok I was told I'd receive a £718 refund in 8 working days... 2 weeks later I'd received and heard NOTHING so I rang the helpline and was told there'd been a technical difficulty and they didn't know how long the refund would take - it seemed that AFT hadn't even thought it worth bothering to notify me about this delay. Again, after a period of hearing and receiving nothing I rang the helpline and this time was told to wait 30-40 days from when the… Read Full Review

By Airfastticketsuk

Written on: 28/07/2014

Dear Guest,

Our sincerest apologies for your inconvenience. While we have had certain eventualities with your reservation, we would like to make sure that this process is immediately prioritized so that you can get your money back. Could you please send a facebook message to our public Facebook page and we will look into this right away.

Sincerely,

Your AirFastTickets.co.uk Team

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Asalklar's Comment

Written on: 28/07/2014

Do not book over this damn site. They are like the worst site ever. They book twice your credit card and will not refund anything! just bad suckers over there working. nobody is able to answer any questions. IATA is informed.

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Asalklar's Comment

Written on: 28/07/2014

Do not book over this damn site. They are like the worst site ever. They book twice your credit card and will not refund anything! just bad suckers over there working. nobody is able to answer any questions. IATA is informed.

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By Airfastticketsuk

Written on: 29/07/2014

Dear Anonymous,
Sorry to hear that you are unsatisfied with any service you have received with us. We assure you that we are not in the business of overcharging any of our customers – so we are taking this issue extremely seriously and would like to remedy your case promptly. If possible, would you please send us a private message at our Facebook page with your AFT details and we will get to your issue immediately.
Sorry for any inconveniences and we look forward to resolving this for you.
Sincerely,
Your AirFastTickets.co.uk Team

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★☆☆☆☆

“0 stars!!!! ”

Written on: 24/07/2014 by Jessev43 (1 review written)

Horrible experience!!!!! Due to personal reasons, i have to cancel my booking and they do not want to refund me, and instead, charge me a penalty fee as well as a service charge. The representative was extremely rude. I asked to speak with a manger and/or supervisor and after waiting on hold for 10 minutes, she then informs me that neither were available to take the phone and to call back later . (Seriously??) Not only that, they over charged me by 100$ and still have not refunded me. I am a… Read Full Review

By Airfastticketsuk

Written on: 28/07/2014

Hi,

Very sorry to hear about your need to cancel, and the bad experience you've received from us. If possible, could you please visit our Facebook page and send us an inbox message with your AFT account details so that we can get to the bottom of this for you.

Again, our sincerest apologies and we look forward to making this up to you.

Sincerely,

Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Giving wrong information when booking. Poor customer...”

Written on: 24/07/2014 by 97Taylor (1 review written)

Was giving wrong info when booking. Staff cant speak English properly. Have to call a few times to get a refund… Read Full Review

By Airfastticketsuk

Written on: 24/07/2014

Hi,

Very sorry for any negative experiences you've had. We certainly do not wish you to have a bad time with our service, and would like to make this up to you. If you are able to, could you please send us a private message at our Facebook page with your AFT number and as much information about your case as possible.

Again, our sincerest apologies for any inconvenience, we are here to assist you.

Sincerely,

Your AirFastTickets.co.uk Team

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Asalklar's Comment

Written on: 28/07/2014

Do not book over this damn site. They are like the worst site ever. They book twice your credit card and will not refund anything! just bad suckers over there working. nobody is able to answer any questions. IATA is informed.

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By Airfastticketsuk

Written on: 29/07/2014

Dear Anonymous,
Sorry to hear that you are unsatisfied with any service you have received with us. We assure you that we are not in the business of overcharging any of our customers – so we are taking this issue extremely seriously and would like to remedy your case promptly. If possible, would you please send us a private message at our Facebook page with your AFT details and we will get to your issue immediately.
Sorry for any inconveniences and we look forward to resolving this for you.
Sincerely,
Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Absolutely the WORST Service I've Ever Experienced”

Written on: 23/07/2014 by Ford373 (1 review written)

This is the worst service EVER. I paid $500 for a plane ticket that I cancelled less than 2 hours afterwards, because, though it said there were 3 tickets, there ended up only being 1. So they lied there. THEN, after LITERALLY 2 months of calling, there is still NO refund in my bank account. The phone lines take hours, you get no answers from the people on the other end, and to top it off, they take your money. Absolutely never recommending this to anyone. Horrible horrible horrible!… Read Full Review

By Airfastticketsuk

Written on: 23/07/2014

Hi,

Sorry to hear about your experience, we do not wish anyone to have such an experience with our services. From your post, it seems that your case is still open - we would like to resolve this for you as soon as possible and find out what went wrong. Could you please send us a private message at our Facebook page. One of our associates will be able to address this immediately. Again, our sincerest apologies and we will do our very best to make this up to you.

Sincerely,
Your AirFastTickets.co.uk Team

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Asalklar's Comment

Written on: 28/07/2014

Do not book over this damn site. They are like the worst site ever. They book twice your credit card and will not refund anything! just bad suckers over there working. nobody is able to answer any questions. IATA is informed.

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By Airfastticketsuk

Written on: 29/07/2014

Dear Anonymous,
Sorry to hear that you are unsatisfied with any service you have received with us. We assure you that we are not in the business of overcharging any of our customers – so we are taking this issue extremely seriously and would like to remedy your case promptly. If possible, would you please send us a private message at our Facebook page with your AFT details and we will get to your issue immediately.
Sorry for any inconveniences and we look forward to resolving this for you.
Sincerely,
Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Cheaters ”

Written on: 22/07/2014 by 337Spencer (1 review written)

Do not use the company to buy the tickets. They will book the tickets for you and might even e mail them to you but few hours before the flight you will get the mail that your ticket was cancelled. It is very unlikely you will get your money back… Read Full Review

By Airfastticketsuk

Written on: 22/07/2014

Hello,

Would you please be able to send us a private message to our Facebook page and we can check into what has caused any bad experience you've had with us? Extremely sorry to read that you've experienced bad service. If you have an open case regarding refunds, we can address this on the Facebook page as well.

At your service,
Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Flight booked to mexico”

Written on: 21/07/2014 by AndreCurran360 (1 review written)

I had to cancel this trip. I contacted the airline and they advised that I had to pay a 55 USD charge per ticket. On contacting airfast they are not interested and just kept 1000 GNP of my money. Avoid this company… Read Full Review

By Airfastticketsuk

Written on: 21/07/2014

Hi,

Extremely sorry to hear about any inconvenience you've had in your flight alterations. While we must abide by our Terms and Conditions, if you can send us a message at our Facebook page we would be happy to check in on your individual case and resolve this promptly. Again, our sincerest apologies and looking forward to hearing from you soon.

Your AirFastTickets.co.uk Team

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★☆☆☆☆

“do not use this company....run from them”

Written on: 20/07/2014

there are better options out there, if you encounter any problem, they WONT help you . They make their money on making your purchase NON refundable. Their system is always down and no body is there to help.... Buyer beware !!… Read Full Review

By Airfastticketsuk

Written on: 21/07/2014

Dear Guest,

Sorry to hear you have had a negative experience with our service, we assure you that customer satisfaction is our number one priority. We'd love to hear from you. If you have an opportunity, please send us a message at our Facebook inbox and let us know how we can improve our services.

With kindest regards,
Your AirFastTickets.co.uk Team

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Asalklar's Comment

Written on: 28/07/2014

Do not book over this damn site. They are like the worst site ever. They book twice your credit card and will not refund anything! just bad suckers over there working. nobody is able to answer any questions. IATA is informed.

Reply to this comment

By Airfastticketsuk

Written on: 29/07/2014

Dear Anonymous,
Sorry to hear that you are unsatisfied with any service you have received with us. We assure you that we are not in the business of overcharging any of our customers – so we are taking this issue extremely seriously and would like to remedy your case promptly. If possible, would you please send us a private message at our Facebook page with your AFT details and we will get to your issue immediately.
Sorry for any inconveniences and we look forward to resolving this for you.
Sincerely,
Your AirFastTickets.co.uk Team

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★★★★★

“Brilliant ”

Written on: 19/07/2014

We must have been one of the lucky ones. We returned from out trip to Vienna last week after booking tickets in February, using Airfast for the first time.Their tickets were the cheapest,offering the exact requirements we needed, From local airport, being Heathrow, to the timing of our departure and return and with BA, who were marvellous. I was nervous right up to the time, nearer our flight, when I checked out our flight details on the BA website, as this all seemed to good to be true… Read Full Review

By Airfastticketsuk

Written on: 21/07/2014

Dear Guest,

Thank you for choosing AirFastTickets for your travel needs, we are happy to have provided you with easy, low-cost arrangements. We look forward to serving you again in the future!

All the best,

Your AirFastTickets.co.uk Team

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Asalklar's Comment

Written on: 28/07/2014

Do not book over this damn site. They are like the worst site ever. They book twice your credit card and will not refund anything! just bad suckers over there working. nobody is able to answer any questions. IATA is informed.

Reply to this comment

By Airfastticketsuk

Written on: 29/07/2014

Dear Anonymous,
Sorry to hear that you are unsatisfied with any service you have received with us. We assure you that we are not in the business of overcharging any of our customers – so we are taking this issue extremely seriously and would like to remedy your case promptly. If possible, would you please send us a private message at our Facebook page with your AFT details and we will get to your issue immediately.
Sorry for any inconveniences and we look forward to resolving this for you.
Sincerely,
Your AirFastTickets.co.uk Team

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★☆☆☆☆

“REFUND DELAY FOR NO REASON.”

Written on: 17/07/2014 by Andreas495 (1 review written)

My friend and I booked a flight thru airfast, however we were unable to make that flight as it was not convienient for us at the time. Within less than 24 hours we cancelled the flight and got confirmation from the agent. We booked our flights seperately thus paid for the services thru different credit cards. We were both given a commitment for refund within 10 days. My friend recieved his refund within the commitment period. It has been 3 months since i had initially contacted this… Read Full Review

By Airfastticketsuk

Written on: 18/07/2014

Hello,

Thank you for bringing this to our attention. If possible, could you please send us a message at our Facebook page with your issue and your AFT number? We will get to this immediately. Our sincerest apologies for this, your case will be handled directly.

With kind regards,

Your AirFastTickets.co.uk Team

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★★☆☆☆

“Time zone lapse”

Written on: 13/07/2014 by omBuckley336 (1 review written)

I know I should have checked my itinerary in more detail but as an infrequent long distance traveller I relied upon Airfasttickets to get it right. On a trip to Canada they included a layover in Calgary which was nothing of the sort .They simply seemed to have forgotten the time zone change and that Calgary was 8 hours behind and that there were regular flights to Vancouver on an hourly basis. I changed my flight at a cost but Airfasttickets don 't want to know. All my fault they say ,although… Read Full Review

By Airfastticketsuk

Written on: 15/07/2014

Hi,

Very sorry to hear that you've had a bad experience. If it's possible, would you please visit our Facebook page and send us an inbox message together with your AFT details so that we can see if we can make this up to you? While we must abide by our Terms & Conditions, it may be possible to still assist you.

Sincerely,

Your AirFastTickets.co.uk Team

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★☆☆☆☆

“Stressful and Lazy”

Written on: 12/07/2014

I have been attempting change my return flight with airfasttickets for about 3 weeks. The first few times I called no one picked up for half an hour or more, then when I finally got a hold of someone he told me the request will be sent and dealt with and I would be contacted in the next two days. One week later, nothing, so I emailed them a few more times every couple of days as I wasn't going to wait on the phone for another 30+ minutes. Now it has been three weeks and no doubt the available… Read Full Review

By Airfastticketsuk

Written on: 15/07/2014

Dear Guest,

Extremely sorry to hear about this terrible encounter, we certainly do not endorse such a customer service experience. While we cannot address your concerns directly on this site, if it is possible, would you please send us an inbox message to our Facebook page at facebook.com/AirFastTicketsUk and we will have an associate of our social media team get right on your issue. Again, terribly sorry to hear about this, we hope you will let us make this up to you.

Sincerely,
Your AirFastTickets.co.uk Team

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