Air Fast Tickets Reviews - www.airfasttickets.co.uk

★☆☆☆☆
1.5 / 5
12.4% of users recommend this
? Ask our helpful community of experts about this product or company
Air Fast Tickets - www.airfasttickets.co.uk - Ask a question now

Media Gallery for Air Fast Tickets - www.airfasttickets.co.uk

Air Fast Tickets - www.airfasttickets.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Absolutely the WORST service”

Written on: 27/07/2014

I've purchased the tickets with the company and haven't received a conformation instantly that made me worry. As I felt my mom wasn't allowed on the plane as the company she had to fly with hadn't receive the money from the airfasttickets. I called them and they lied saying It was impossible. After they started to offer next day flight. It would be too late as next day I had my weeding. In the end I bought a new ticket. Now I received an email the flight was cancelled. What they say is… Read Full Review

By Airfastticketsuk

Written on: 28/07/2014

Dear Guest,

First, extremely sorry to hear that you are having difficulties with our services. We'd like to get this sorted for your immediately. Could you please forward to us your AFT details at our Facebook page and one of our social media team will address this promptly.

Again, our deepest apologies for any bad experience which you've had with us, we look forward to making this up to you.

Sincerely,
Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“VERY VERY poor service”

Written on: 25/07/2014

After cancelling 2 return flights to Bangkok I was told I'd receive a £718 refund in 8 working days... 2 weeks later I'd received and heard NOTHING so I rang the helpline and was told there'd been a technical difficulty and they didn't know how long the refund would take - it seemed that AFT hadn't even thought it worth bothering to notify me about this delay. Again, after a period of hearing and receiving nothing I rang the helpline and this time was told to wait 30-40 days from when the… Read Full Review

By Airfastticketsuk

Written on: 28/07/2014

Dear Guest,

Our sincerest apologies for your inconvenience. While we have had certain eventualities with your reservation, we would like to make sure that this process is immediately prioritized so that you can get your money back. Could you please send a facebook message to our public Facebook page and we will look into this right away.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“0 stars!!!! ”

Written on: 24/07/2014 by Jessev43 (1 review written)

Horrible experience!!!!! Due to personal reasons, i have to cancel my booking and they do not want to refund me, and instead, charge me a penalty fee as well as a service charge. The representative was extremely rude. I asked to speak with a manger and/or supervisor and after waiting on hold for 10 minutes, she then informs me that neither were available to take the phone and to call back later . (Seriously??) Not only that, they over charged me by 100$ and still have not refunded me. I am a… Read Full Review

By Airfastticketsuk

Written on: 28/07/2014

Hi,

Very sorry to hear about your need to cancel, and the bad experience you've received from us. If possible, could you please visit our Facebook page and send us an inbox message with your AFT account details so that we can get to the bottom of this for you.

Again, our sincerest apologies and we look forward to making this up to you.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Giving wrong information when booking. Poor customer...”

Written on: 24/07/2014 by 97Taylor (1 review written)

Was giving wrong info when booking. Staff cant speak English properly. Have to call a few times to get a refund… Read Full Review

By Airfastticketsuk

Written on: 24/07/2014

Hi,

Very sorry for any negative experiences you've had. We certainly do not wish you to have a bad time with our service, and would like to make this up to you. If you are able to, could you please send us a private message at our Facebook page with your AFT number and as much information about your case as possible.

Again, our sincerest apologies for any inconvenience, we are here to assist you.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Absolutely the WORST Service I've Ever Experienced”

Written on: 23/07/2014 by Ford373 (1 review written)

This is the worst service EVER. I paid $500 for a plane ticket that I cancelled less than 2 hours afterwards, because, though it said there were 3 tickets, there ended up only being 1. So they lied there. THEN, after LITERALLY 2 months of calling, there is still NO refund in my bank account. The phone lines take hours, you get no answers from the people on the other end, and to top it off, they take your money. Absolutely never recommending this to anyone. Horrible horrible horrible!… Read Full Review

By Airfastticketsuk

Written on: 23/07/2014

Hi,

Sorry to hear about your experience, we do not wish anyone to have such an experience with our services. From your post, ti seems that your case is still open - we would like to resolve this for you as soon as possible and find out what went wrong. Could you please send us a private message at our Facebook page. One of our associates will be able to address this immediately. Again, our sincerest apologies and we will do our very best to make this up to you.

Sincerely,
Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Cheaters ”

Written on: 22/07/2014 by 337Spencer (1 review written)

Do not use the company to buy the tickets. They will book the tickets for you and might even e mail them to you but few hours before the flight you will get the mail that your ticket was cancelled. It is very unlikely you will get your money back… Read Full Review

By Airfastticketsuk

Written on: 22/07/2014

Hello,

Would you please be able to send us a private message to our Facebook page and we can check into what has caused any bad experience you've had with us? Extremely sorry to read that you've experienced bad service. If you have an open case regarding refunds, we can address this on the Facebook page as well.

At your service,
Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Flight booked to mexico”

Written on: 21/07/2014 by AndreCurran360 (1 review written)

I had to cancel this trip. I contacted the airline and they advised that I had to pay a 55 USD charge per ticket. On contacting airfast they are not interested and just kept 1000 GNP of my money. Avoid this company… Read Full Review

By Airfastticketsuk

Written on: 21/07/2014

Hi,

Extremely sorry to hear about any inconvenience you've had in your flight alterations. While we must abide by our Terms and Conditions, if you can send us a message at our Facebook page we would be happy to check in on your individual case and resolve this promptly. Again, our sincerest apologies and looking forward to hearing from you soon.

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“do not use this company....run from them”

Written on: 20/07/2014

there are better options out there, if you encounter any problem, they WONT help you . They make their money on making your purchase NON refundable. Their system is always down and no body is there to help.... Buyer beware !!… Read Full Review

By Airfastticketsuk

Written on: 21/07/2014

Dear Guest,

Sorry to hear you have had a negative experience with our service, we assure you that customer satisfaction is our number one priority. We'd love to hear from you. If you have an opportunity, please send us a message at our Facebook inbox and let us know how we can improve our services.

With kindest regards,
Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★★★★★

“Brilliant ”

Written on: 19/07/2014

We must have been one of the lucky ones. We returned from out trip to Vienna last week after booking tickets in February, using Airfast for the first time.Their tickets were the cheapest,offering the exact requirements we needed, From local airport, being Heathrow, to the timing of our departure and return and with BA, who were marvellous. I was nervous right up to the time, nearer our flight, when I checked out our flight details on the BA website, as this all seemed to good to be true… Read Full Review

By Airfastticketsuk

Written on: 21/07/2014

Dear Guest,

Thank you for choosing AirFastTickets for your travel needs, we are happy to have provided you with easy, low-cost arrangements. We look forward to serving you again in the future!

All the best,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“REFUND DELAY FOR NO REASON.”

Written on: 17/07/2014 by Andreas495 (1 review written)

My friend and I booked a flight thru airfast, however we were unable to make that flight as it was not convienient for us at the time. Within less than 24 hours we cancelled the flight and got confirmation from the agent. We booked our flights seperately thus paid for the services thru different credit cards. We were both given a commitment for refund within 10 days. My friend recieved his refund within the commitment period. It has been 3 months since i had initially contacted this… Read Full Review

By Airfastticketsuk

Written on: 18/07/2014

Hello,

Thank you for bringing this to our attention. If possible, could you please send us a message at our Facebook page with your issue and your AFT number? We will get to this immediately. Our sincerest apologies for this, your case will be handled directly.

With kind regards,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★★☆☆☆

“Time zone lapse”

Written on: 13/07/2014 by omBuckley336 (1 review written)

I know I should have checked my itinerary in more detail but as an infrequent long distance traveller I relied upon Airfasttickets to get it right. On a trip to Canada they included a layover in Calgary which was nothing of the sort .They simply seemed to have forgotten the time zone change and that Calgary was 8 hours behind and that there were regular flights to Vancouver on an hourly basis. I changed my flight at a cost but Airfasttickets don 't want to know. All my fault they say ,although… Read Full Review

By Airfastticketsuk

Written on: 15/07/2014

Hi,

Very sorry to hear that you've had a bad experience. If it's possible, would you please visit our Facebook page and send us an inbox message together with your AFT details so that we can see if we can make this up to you? While we must abide by our Terms & Conditions, it may be possible to still assist you.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Stressful and Lazy”

Written on: 12/07/2014

I have been attempting change my return flight with airfasttickets for about 3 weeks. The first few times I called no one picked up for half an hour or more, then when I finally got a hold of someone he told me the request will be sent and dealt with and I would be contacted in the next two days. One week later, nothing, so I emailed them a few more times every couple of days as I wasn't going to wait on the phone for another 30+ minutes. Now it has been three weeks and no doubt the available… Read Full Review

By Airfastticketsuk

Written on: 15/07/2014

Dear Guest,

Extremely sorry to hear about this terrible encounter, we certainly do not endorse such a customer service experience. While we cannot address your concerns directly on this site, if it is possible, would you please send us an inbox message to our Facebook page at facebook.com/AirFastTicketsUk and we will have an associate of our social media team get right on your issue. Again, terribly sorry to hear about this, we hope you will let us make this up to you.

Sincerely,
Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“tried calling their number and was on hold forever it...”

Written on: 12/07/2014 by JocelynnRamsey83 (1 review written)

tried calling their number and was on hold forever it seemed and after trying for a week i finally gave up ,they never sent me a email confirmation for ticket i bought so needed to call the airline for ticket confirmation,all in all one star justifies the service the provide… Read Full Review

By Airfastticketsuk

Written on: 15/07/2014

Hi,

This is indeed troubling to find, we do not wish to leave anyone wanting for customer service. If possible, would you please visit our Facebook page with the details of your case and we will look into this immediately.

Again, our utmost apologies for any inconvenience.

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Only Trouble”

Written on: 10/07/2014 by lzHolloway77 (1 review written)

I've had nothing but trouble from Air Fast Tickets, am currently 380 Euros out of pocket and have spent too much time writing emails and speaking with various rude/uninformed phone operators who usually finally promise to help and then disappear for ever. It all started when Skyscanner gave me an attractive quote from Air Fast. Booking seemed okay, website looked in order, nice (meaningless) guarantees promised... but at the very end of the booking came an error screen saying they were sorry… Read Full Review

By Airfastticketsuk

Written on: 10/07/2014

Hi,

Very sorry to hear about this. Could you please visit us and send us a message to our inbox there with your AFT details and we will assist you in getting the funds returned to your account as fast as possible. Please include the details of this case. Again, we are sorry you have had a bad experience with our service and hope that we are able to resolve this for you promptly.

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“rubbish after sale's service”

Written on: 09/07/2014 by Hurley260 (1 review written)

I for one didn't have a problem with my ticket arriving. But and it's a big but had mega problem's with changing same for one week earlier flight back have now decided that they are not worth bothering with and am traveling back as pre arranged. What problems did I get well for one no one there could understand or speak English correctly. Then there was the computer's down so cant select a new date. But we will phone/email you back as soon as we have sorted you flight time's. How they were… Read Full Review

By Airfastticketsuk

Written on: 10/07/2014

Hi,

We are extremely sorry to hear about your dissatisfaction with our services. We assure you that we value your business. If there is anything we can do, please drop us an inbox message at our Facebook page with your AFT details and we will assist you immediately.

Again, our apologies for any inconvenience.

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“There is no point chasing a refund on your cancelled...”

Written on: 08/07/2014 by McGarrycs55 (1 review written)

There is no point chasing a refund on your cancelled £500 ticket... they owe the airlines £36 Million throughout Europe in unpaid ticket sales. They knew exactly what they were going to do when they set up shop in the UK 2 years ago. Question is - how this has been allowed to happen in the first place? I take it this person is managing the facebook site that everyone is being asked to write into on some paradise island somewhere? Somebody, somewhere will be tracking this joker down… Read Full Review

Report this review
★☆☆☆☆

“I booked 2 airline tickets for a business trip. I had...”

Written on: 07/07/2014 by hmdamien (1 review written)

I booked 2 airline tickets for a business trip. I had one employee able to go and another that had to postpone to a later date. Called in advance to reschedule one ticket and was told that they entered the request and I would receive and email or phone call confirming the dates. I waited a week and heard nothing. I called back. I was told that they saw that I had called and that they also saw my request to change the date for one of the tickets but that they would send an email asking that I be… Read Full Review

By Airfastticketsuk

Written on: 10/07/2014

Hi,

Very sorry to hear about this. If possible, could you please send us a message to our inbox at our Facebook page with your AFT details, along with the details of our communications and we will look into this for you. We would very much like to make this up to you.

With sincerest apologies,
Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Terrible company- avoid at all cost ”

Written on: 05/07/2014 by txKnight104 (1 review written)

This is a terrible company. My experience seems similar to many others on here. I booked a flight early June, a few days later was told they didn't actually have the tickets to sell me, a few days after that they still took the money. I was told it would be refunded within 7 working days. That was 3 weeks ago now and I have had no refund. I have tried calling but the customer services team aren't helpful. I have had some emails back asking me to be patient but giving no indication of how long… Read Full Review

By Airfastticketsuk

Written on: 07/07/2014

Hi,

Very sorry to hear about these problems. Unfortunately we are unable to deal with this issue on Review Centre, as we will need your personal data. If you could, please drop us an inbox message at our Facebook page with your AFT details and an associate of the social media team will get on this pronto. Again, our apologies that you've gone through this and we hope you will let us make it up to you.

Sincerely,
Your AirFastTickets.co.uk Team

Reply to this comment

Jayonline's Comment

Written on: 06/07/2014

They are not allowed to issue tickets but they are still doing it!! Stay away from this dodgy company!! I'm still waiting for my refund - it's been one month!!

Thousands of holidaymakers who booked with a discount online travel agent are being urged to check directly with airlines that their tickets are valid.

It comes after the International Air Transport Association (IATA) suspended "Airfasttickets" for not paying 45m euros (£36m) to various airlines.

The unpaid bill represents tickets sold in May and June by the agent.

On Facebook, the firm says it is still trading, but it did not respond to requests from Radio 4's You and Yours.

IATA says the firm owes 14m euros for tickets issued in the UK, 22m euros for those issued in Germany and 9m euros for those issued in Greece.

The suspension means Airfasttickets can no longer sell scheduled airline tickets direct to the public.

'Impossible'
Hundreds of people have complained their tickets bought in June have been cancelled without explanation, and no refund has been provided.

One You and Yours listener, from Cardiff, bought a £500 ticket to Dubai on June 5. Twenty-four hours later it was cancelled for no apparent reason, and Airfasttickets has so far not refunded his money.

"I tried to ring them but that was well-nigh impossible - it was twenty minutes hanging on the phone and I gave up both times," he said.

"I was told to wait seven days but nothing came through, and by this time I knew I was in trouble."

The site's highly prominent adverts feature a scared couple boarding a "disastair" airline and being given children's swimming aids instead of lifejackets.

The company has so far failed to respond to the BBC's phone calls or requests for information by email.

However a message on its Facebook page stated: "Airfasttickets has been in discussions with IATA regarding the terms of its payment and bond/guarantee as a result of the rapid and considerable increase in the company's sales volume.

"These discussions are ongoing and confidential. Rest assured the company remains financially stable and our business operations are continuing as usual."

More on This Story
Related Stories

Airline profits 'to be hit by China' 02 JUNE 2014, BUSINESS
Iata ups airline profit forecast 01 OCTOBER 2012, BUSINESS
Related Internet links

AirFastTickets - Flights, Hotels, & Experiences. -Love Your World. Love Travel.-
The BBC is not responsible for the content of external Internet sites

Reply to this comment

Zeitgeist1's Comment

Written on: 06/07/2014

This is exactly what will happen to anyone who books a ticket through this company.

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“stay well away”

Written on: 04/07/2014 by dee67 (1 review written)

stay well away from this company I am a frequent traveller and used many different sites to book holidays I booked a flight with these I was waiting for confirmation for a flight and instead got a cancelation they took more than they should of from my account it took ages to get a refund they don't answer calls and they tell lies they caused us a lot of misery… Read Full Review

By Airfastticketsuk

Written on: 07/07/2014

Hi,

Extremely sorry to hear you've had trouble with our service, I assure you that we take great effort in providing all our customers with real and honest services. We'd like to address your issue as soon as possible and clear this up for you as best we can. If possible, please send us an inbox message at our Facebook page with your AFT details and we will get to this as quickly as possible.

Again, our sincerest apologies.

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“This cancellation has caused me and my family much...”

Written on: 03/07/2014 by Elisam102 (1 review written)

This cancellation has caused me and my family much agony financially and emotionally. We bought the tickets for $1030 per person almost four months ahead of time which was the regular price at the time with many different travel agencies online. Now, due to no fault of ours, all your mismanagement and responsibilities, excuses and lies, have caused us to miss our planned family visit where we have many obligations and duties to fulfill. Instead of apologizing for putting us through this… Read Full Review

By Airfastticketsuk

Written on: 04/07/2014

Hi,

Thank you for informing us of this extremely unpleasant issue, our apologies to your and your loved ones for any problems our service may have caused. We'd like to make it up to you. If possible, would you please send us an inbox message at our Facebook page with your AFT details. Also, noticing you have returned from the airport, could you please let us know whether this trip was booked though us or another agency - we hope to mend this fence for you.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
overview