Air Fast Tickets Reviews - www.airfasttickets.co.uk

★☆☆☆☆
1.5 / 5
12% of users recommend this
? Ask our helpful community of experts about this product or company
Air Fast Tickets - www.airfasttickets.co.uk - Ask a question now

Media Gallery for Air Fast Tickets - www.airfasttickets.co.uk

Air Fast Tickets - www.airfasttickets.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Don't believe spammers”

Written on: 26/09/2014 by John523 (1 review written)

I have booked my tickets several times by AirFastTickets and everything was ok. The prices are brilliant to.I didn't know this is a greek company and i don't care at all! Reviewcentre should be aware of the spammers that blame this trustworthy company!!!… Read Full Review

San Diego's Response to John523's Review

Written on: 30/09/2014

Why should everyone want to lie about them? They failed to pay the airlines 45 million Euros for tickets issued up to 17th June and despite promises, have never paid the outstanding debts. That means they had to find another company to issue tickets and allegedly they failed to pay the airlines this month. You may think it is trustworthy but many others do not

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DONT GO ANYWHERE NEAR THIS COMPANY!”

Written on: 21/09/2014 by Gordon1967 (1 review written)

Similar story to others Have been charged twice for tickets and have been unable to secure a refund Tickets purchased in June 2014, multiple emails go unanswered, office line rings off the hook, issue is with accounts dept who appear to be on a long vacation! It is now Sept 2014 and no nearer a resolution … Read Full Review

Report this review
★☆☆☆☆

“AVOID AFT LIKE PLAGUE! THEY DONT CARE ABOUT CUSTOMERS”

Written on: 10/09/2014 by Weberbf1979 (1 review written)

I HAVE BOOKED MY FLIGHT ON JUNE, I PAID. WHEN I HAVE CHECKED MY BANK ACCOUNT A COUPLE OF DAYS AFTER, I NOTICED THAT THEY HAVE TAKEN MORE THAN WHAT WAS SUPPOSED TO BE TAKEN. I HAVE SENT AN EMAIL TO THEIR "CUSTOMER SERVICE" AND WITH A BANK SCREEN SHOT AND MY CONFIRMATION EMAIL I PROOVED THAT THEY HAVE TAKEN MORE AND THEN ASK FOR A REFUND + SOME KIND OF COMPENSATION. NOW, SEPTEMBER 2014, I CALL THEM EVERYDAY, SAME STORY WITH THEIR ACCOUNT DEPARTMENT, NOBODY KNOWS, NO PHONE NUMBER, NO ADDRESS… Read Full Review

Report this review
★☆☆☆☆

“The worst company in the whole world / Please AVOID!!!!!!”

Written on: 08/09/2014 by naj0163 (1 review written)

I have placed an online order with Air Fast Ticket Company for a flight . The price of the first ticket was £ 213.30. On the 7th of May, I have got in touch with one of their call centre agent asking her to cancel the transaction due to some very bad reviews in regards to AFT airline company. However, I have been told by one of their agent this was too late and the transaction has been already made. Originally, this ticket has been bought by me for my mother. Only when my mother… Read Full Review

Report this review
★☆☆☆☆

“Really poor response ”

Written on: 07/09/2014 by SailChecker.com (1 review written)

When we tried to add a bag we found AFT had cancelled our flights. No notification from AST. AFT failed to rebook us before our take off time or the same day despite availability. They lied saying there wasn't, but refused to agree to meet these flight costs if we were successful in making the booking. Instead of answer questions, they repeated their policy. They are now refusing to pay compensation due under EU regulations. They take 60 days to process refunds. AST did book us the… Read Full Review

Report this review
★☆☆☆☆

“AVOID LIKE THE PLAGUE !!”

Written on: 05/09/2014 by fob-broker (1 review written)

LOOK BEFORE YOU LEAP!! THERE IS A REASON WHY THERE ARE SO MANY BAD REVIEWS OF THIS COMPANY. HAD I HAVE LOOKED I WOULD NEVER HAVE LEAPT 1 MY FLIGHT WAS CANCELLED DUE TO RE-SCHEDULING, AND DESPITE HAVING AN EMAIL DATED 14TH MAY PROMISING A REFUND THAT DAY I HAVE STILL NOT HAD MY MONEY BACK AND IT IS NOW 5TH SEPTEMBER. THIS IS DESPITE SEVERAL PHONE CALLS TO THEIR STAFF WHO SIMPLY FOB YOU OFF, REFUSE TO PUT YOU THROUGH TO THEIR ACCOUNTS MANAGER, BUT PROMISE A REPLY PHONE CALL OR EMAIL BY THE END… Read Full Review

By Airfastticketsuk

Written on: 05/09/2014

Hi,

Our sincerest apologies for your experience with our customer service, we do not condone poor service from our associates. In order to resolve this issue and make this up to you, we would like to ask that you visit our Facebook page with an inbox message to us with your AFT details so that we can assign a dedicated associate to this. We will deal with this immediately.

With kind regards and apologies,

Your AirFastTickets.co.uk Team

Reply to this comment

San Diego's Response to fob-broker's Review

Written on: 05/09/2014

Don't waste your time and money on legal proceedings. If they can't pay for the tickets in the first place, and they owe 45 million Euros to the airlines, they won't repay you either. Contact your card issuer (bank) and ask for a chargeback

Reply to this comment

Fob-Broker's reply to San Diego's Comment

Written on: 05/09/2014

No, it's okay, they've sent me another email promising to sort it out.
Sorry, can't stop, got to go and give the fairies who live at the bottom of my garden the good news!!

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Booking has been cancelled without a notice”

Written on: 04/09/2014 by DorotaKa (1 review written)

Worst service ever. They have cancelled our booking without a notice. We get to know when we were at hotel door. We had to pay twice for a hotel. Do not use it… Read Full Review

By Airfastticketsuk

Written on: 05/09/2014

Hi,

We've just been alerted to your issue. Certainly not a pleasant situation in the slightest, and for that we heartily apologize for any inconvenience on our part. While we cannot send our email details here, perhaps you could visit our Facebook page and send us a message to our inbox with your AFT details so that we can assign you an associate to look into this and refund your payment as quickly as possible. Please let us make this up to you.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“No refund from Airfast after 100+ days of cancellation”

Written on: 04/09/2014

I booked 3 tickets ( 2 for my parents and 1 for my mother in law) through air fast. I planned them to attend my daughters dance ceremony. My dad fell sick and admitted into ICU. Luckily he survived with CHF condition, Doctors strictly told him not to travel and 1 person should take care of him all the time. I contacted them and told them my parents can't travel due to my dad CHF condition. They told me to get a letter from Hospital and will try to get maximum refund. I did so. Later they told… Read Full Review

By Airfastticketsuk

Written on: 04/09/2014

Dear Guest,

Sorry to hear about this issue, we would like to look into this immediately for you. As we are not allowed to leave email addresses here for you to contact us, could you please visit our Facebook page with a message to our inbox including your AFT details. One of our associates there will be able to help you and help resolve this issue. Our extreme sympathies for your family as well, hope everything is getting better.

Looking forward to your message and hope to make this up to you quickly,

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment

San Diego's Comment

Written on: 05/09/2014

This should be a claim on travel insurance, airlines do not typically refund tickets due to illness. If you have evidence that you should be entitled to a refund, contact the card issuer you used and ask for a chargeback. You are very, very unlikely to get a penny from AFT

Reply to this comment

San Diego's Comment

Written on: 05/09/2014

This should be a claim on travel insurance, airlines do not typically refund tickets due to illness. If you have evidence that you should be entitled to a refund, contact the card issuer you used and ask for a chargeback. You are very, very unlikely to get a penny from AFT

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“cheated by this airfasttickets”

Written on: 03/09/2014 by d.karkavanis (1 review written)

there was a double booking with the booking number AFT748947. airfasttickets promised me a refund and they never refunded me back. i called many times and the agents keep telling they dont know anything. i feel cheated and this company is totally not a professional company. what does airfasttickets has to say about all this?… Read Full Review

By Airfastticketsuk

Written on: 04/09/2014

Hi,

We completely understand your frustration. We would like to make sure this is resolved as soon as possible, however we are not able to give you a personalized email via Review Centre. If possible, could you please visit our Facebook page and send us a message to our inbox with your AFT details and the description of your trip. One of our associates will be able to assist you promptly. Again, our apologies for this and any negative experience with our customer care.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment

Krishnam27's Response to d.karkavanis's Review

Written on: 03/09/2014

I'm also having same issue. May I know how or to whom I can complain?

Reply to this comment

San Diego's reply to Krishnam27's Comment

Written on: 05/09/2014

AFT have been telling everyone to contact their Facebook page for the last 5 months and no one has seen any refund. It just disappears and they hope you will too. Contact your bank and ask for a chargeback for services not delivered

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Refund is taking very long time 3 months”

Written on: 01/09/2014 by kiranbhanu (1 review written)

Hi, I booked my tickets on 11th June 2014 and cancelled on the same day as there was a issue in booking. I been told I will get full refund but till today I haven't received the refund. In July 2014 (2 months before) I been told airfasttickets received money from airlines and the refund will be done soon. Now every time I contact customer service, they were saying they were aware of this and team is working on this. Don't know what the meaning of team is aware and working in it? The Ticket is… Read Full Review

By Airfastticketsuk

Written on: 02/09/2014

Hi,

We have contacted our Germany team and they are looking into this. If you could, could you please visit their Facebook page where one of our associates can take your details and put your in contact with a personalized representative to handle this issue; we would like to make sure your refund gets to you as soon as is possible.

Extremely sorry for this terrible inconvenience and we look forward to remedying this for you soon,

Sincerely,
Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Not received refund”

Written on: 29/08/2014 by ncstatefan (1 review written)

I booked a flight back in July to Buffalo. Upon our return our flight was cancelled from Baltimore to Raleigh Durham Airport. Per Airfast, a refund was issued on 7/24/2014, and I have a email to this effect. It is now August 28, and I have yet to receive a refund. I have call approximately 15 times and sent emails, and I am getting no where. As a matter of fact, I am not even receiving responses from my emails. Also was told a manager would contact me, have yet to hear from a manager. I… Read Full Review

By Airfastticketsuk

Written on: 29/08/2014

Hi,

Extremely sorry to hear about this. My name is Jeremy and I will be assisting you personally. It is not clear whether you booked through our UK or US service, but in either case I will be looking into this. We ask that you visit our Facebook page on this site as the policies of Review Centre remove our email addresses for you to contact us directly, and we do not advise posting your own private information. Thus, as much as I regret to ask this, could you please send us a message to our inbox with your AFT details and an email I may contact you on and I assure you I will do everything I can to see what is happening with your refund, hopefully soon enough to get you your funds back to enjoy downtown on First Friday. I look forward to your email and to getting this resolved for you.

Sincerely,
Jeremy
Part of your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 27/08/2014 by JeromeTFB (1 review written)

I booked a flight on SWISS through them for my summer holidays (Aug 2014). When I turned up at the airport, I was horrified to find out that the flight I booked did not include luggage. I had to pay £60 to get an upgrade including baggage. SWISS told me to sort this out with the travel agent. I must point out that I am a regular flyer, as I travel for work all over the world, and I book my own flights for all my trips. Some these require hold luggage, some don’t. So when I book flights, I… Read Full Review

By Airfastticketsuk

Written on: 28/08/2014

Hi,

We are very sorry to hear that you have had a difficult time with your travel arrangements, it is certainly not our aim to cause any delays in resolution of such issues. We would like to make this up to you as soon as possible. If possible, could you please visit our Facebook page with your AFT details and synopsis of the situation and someone from our social media team will get to this immediately. Again, our extreme apologies for any inconveniences we may have caused you, we hope you will let us make it up to you.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment

San Diego's Response to JeromeTFB's Review

Written on: 05/09/2014

Don't believe them, everyone gets exactly the same brush off. They can no longer issue tickets in the UK or Germany due to the failure to pay the airlines for them so the chances of getting a refund are negligible. However many Swiss flights, particularly in and out of GVA are now hand baggage only and that may explain why you booked with them, thinking they were cheaper than anyone else. Check with the airline to see what your ticket included, if it didn't include bags, there is no refund due. That doesn't take away the fact that you may have been mislead during the sales process but if I had seen baggage fees may apply, I would have certainly checked before going any further

Reply to this comment

Jerometfb's reply to San Diego's Comment

Written on: 09/09/2014

Hi There, the ticket I booked via Airfast did not include a luggage.
However, nowhere was it mentioned on Airfast ticket's website. Hence my anger.
I booked a 2nd ticket using GoToGate for my girlfriend who was flying on slightly different dates, and the same happened. However, GoToGate admitted it was not clear and refunded me the cost of adding the luggage on board. Which was very nice of them. They also have changed their website since, and it clearly displays if baggage is included or not.

Airfast tickets should have done the same, but they were very bad at handling the situation. I know they post exactly the same reply to all their bad reviews, and I will try to contact them, just to see what comes out of it, but I am not keeping my hopes up!

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Overcharged for my flight”

Written on: 18/08/2014

AirFastTickets took about £20 more out of my account than the amount appearing on my receipt for return flights London - Boston. After pestering them about 5 or 6 times over email and calling them they finally admitted the error and said they would refund it. I still have not received the refund over 3 months later. Apparently it takes 40 - 60 days to process. They could have done an awful lot more to reassure me that it was a genuine error and that they were doing everything possible to fix… Read Full Review

By Airfastticketsuk

Written on: 18/08/2014

Dear Guest,

Extremely sorry to hear about your difficulties. If possible, could you please visit our Facebook page and send us a message to our inbox with your AFT details. One of our social media team will be able to assist you promptly with details to your case. We look forward to resolving this as quickly as possible for you.

Sincerely,
Your AirFastTickets.co.uk Team

Reply to this comment

San Diego's Comment

Written on: 05/09/2014

Its not an error, they had no UK bank accounts so charged everyone in Euros or dollars and your and their banks have charged currency fees. If you have an e mail confirming they would refund, copy it to your bank and ask for a chargeback on the basis of overcharging, if you are waiting for them to refund, you will be waiting for ever0

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Dreadful problems trying to get refund for cancelled...”

Written on: 13/08/2014 by dlBartlett272 (1 review written)

I've been waiting over 2 months now for a refund on a cancelled tickets and am sick of being fobbed off or ignored by this company. They were quick to take money off me but appallingly bad at refunding what is legally owed. Wouldn't recommend to anyone nor would Inuse them again… Read Full Review

By Airfastticketsuk

Written on: 14/08/2014

Hi,

We are extremely sorry to hear about your difficulties, please accept our humblest apologies. If possible, could you please us message to our inbox at our Facebook page where one of our social media team will be able to help you in more detail. Please remember to include your AFT details.

Again, our sincerest apologies and we look forward to making this up to you.

Your AirFastTickets.co.uk Team

Reply to this comment

Christiananuesco's Comment

Written on: 30/08/2014

Hi it happened exactly same to me.I am still waiting for refund.What did you do about that,have they sent your money back yet?
I am sick of waiting as well,I am thinking about Claim Form.
Can you give me some advice what should I do please?

Reply to this comment

By Airfastticketsuk

Written on: 30/08/2014

Dear anonymous,

Not sure if you have tried our Facebook page as of yet; however, if you would be able to visit us there and let us know your AFT details with a message to our inbox, someone from our team will be able to help you promptly with the status of your issue. In addition, we can better assign a dedicated member of staff to assist you through the process if you like.

Looking forward to hearing from you,

Your AirFastTickets.co.uk Team

Reply to this comment

Christiananuesco's Comment

Written on: 02/09/2014

Dear AirFastTickets Team,

I can assure you I have contacted you several times and STILL HAVEN'T RECEIVED ANY HELPFUL RESPONSE. I bought my ticket in April and still waiting for a refund on a cancelled ticket. Meantime I sent you message on facebook, email or on phone many times and all the time I was given the same answer saying basically nothing. You don't give me any other option than to file claim form and solve it by the legal recurse, because I would like my money back.

Best regards,

M.I.

Reply to this comment

San Diego's Comment

Written on: 05/09/2014

You are wasting your time and money for legal action. If you paid by debit/credit card, contact the issuer of the card and ask for a chargeback. The story that by sending a comment to Facebook page the matter will be resolved has been their standard reply to everything since May

Reply to this comment
Report this review Read 5 Comments Read Verified Business Response
★★☆☆☆

“Very bad Refund process and customer support”

Written on: 13/08/2014 by 203McGrath (1 review written)

I have booked a ticket on 11th june and cancelled it with in 15 mins as the booking timings were wrong. The cancellation is done with the help of customer service and I been told entire amount will be refund. Its been 2 months now (11th August), till today I haven't received my refund and every time I call them , I been asked to wait for few more days as it takes long time. I am not getting a date when I will be able to get refund. My booking reference number is AFT729928. I will not recommend… Read Full Review

By Airfastticketsuk

Written on: 16/08/2014

Hi,

Sorry to hear about your difficulties. We are currently investigating your case and will try to resolve this as soon as possible. If possible, could you please visit our Facebook page as well with your AFT number and references this interaction and one of our social media team will be with you promptly.

Sincerely,
Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“dont even think about it”

Written on: 12/08/2014 by GilbertWhite89 (1 review written)

i booked and paid for a flight on 5th june2014 on the 6th june received an e-mail flight cancelled no reason given on so on 9th june i contacted my bank to ask about payment it was pending till then on 10th june it had been taken from my account this is now august and still not been returned. … Read Full Review

By Airfastticketsuk

Written on: 14/08/2014

Hi,

If possible, could you please send us a message at our Facebook page and someone will deal with this promptly. We are very sorry for any inconvenience we have caused and assure you that we will do our best to make this up to you.

With kind regards,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Bad, bad and bad”

Written on: 10/08/2014 by leStrong94 (1 review written)

Bad as they can. Cancelation without reasonable arguments. Delay by refunding… Read Full Review

By Airfastticketsuk

Written on: 11/08/2014

Hi,

Very sorry to hear about your bad experience. If possible could you please contact us on our Facebook page with your AFT details. We will try to get your issue resolved.

Again our sincerest apologies,

Your AirFastTIckets.co.uk

Reply to this comment
Report this review
★☆☆☆☆

“ridiculous company”

Written on: 06/08/2014 by Northhr234 (1 review written)

Dont be surprisrd when you book it and receive an email notifying you the flight has been canceled. Happened to me twice.. booked flights over two months ago and still have not received my money back, and also isn't a small amount of money as I am a student and I need that money to live off. Emailed and called them numerous times however my situation and emails have bounced from staff to staff. Been told every time I'll received the money in 7-10 working days.... Yeah right. They just say… Read Full Review

By Airfastticketsuk

Written on: 06/08/2014

Hi,

We are very sorry to hear about your experience, we wish you to have your refunds as quickly as possible. your frustration is understandable with the information you have been receiving. While I hate to add to any of this "running around" you are feeling, I would ask that (if you could) you send us a private message to our Facebook page where one of our social media associates can keep you up to date. We will try to resolve this as promptly as is possible.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
★☆☆☆☆

“Luggage”

Written on: 03/08/2014 by ajpadian (1 review written)

I bought tickets with this company and included luggage. tHe flight was a FLYBE flight. I ended paying £160 because at check in I was told luggage was not included. I am devasted that this company lull you in with low prices and then take away the benefits without consultation. you cannot rectify it easily and I was told I had to go on line in the airport to add for return flight. iF i didn't and did it later i cou;d scupper the return flights completely. I don't understand why the check in… Read Full Review

By Airfastticketsuk

Written on: 04/08/2014

Hello,

Could you please contact us on our Facebook page so that we can sort out what has happened with your luggage. If you send us a private message there, one of our social media associates will be able to assist you immediately. Terribly sorry about your inconvenience, we will do our best to resolve this promptly.

Your AirFastTickets.co.uk Team

Reply to this comment

San Diego's Response to ajpadian's Review

Written on: 04/08/2014

Reported this afternoon, 4th August that IATA have terminated the agency accreditation of Air Fast Tickets in the UK and Germany and called the bonds they provided. Bonds are called when a business is insolvent and unable to meet its liabilities. Effectively it means they cannot trade as they haven't paid the outstanding 45,000,000 Euros they owe the airlines. They claimed in June to have the money to pay but IATA indicate they haven't paid so the chances of AFT being able to resolve this are probably nil. You need to look at the e ticket to see what it says about luggage, and for others viewing this, never book a flight on a Low Cost Airline through a third party site, it will never be cheaper and may as it appear in this case to be a great deal more expensive

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Never Use This Company”

Written on: 31/07/2014 by hdsmith (1 review written)

I booked tickets as they were cheaper than all other sites. They were to be premium seats and when I checked in they were not. I contacted the company but was on hold for a long time and never got a response. The email I sent did get a response, but all they did was argue with me. Terrible tone and terrible customer service. I checked back through what I had printed, and I definitely booked premium seats, but they insist not. I will NEVER use them again and I will make my story known… Read Full Review

By Airfastticketsuk

Written on: 01/08/2014

Hello,

We are extremely sorry to hear about your problem with your seats on your travels. If possible, could you please visit our Facebook site and send us a message to our inbox with your AFT details and we will get to this right away. Again, apologies for any inconvenience, we look forward to correcting this for you.

Sincerely,

Your AirFastTickets.co.uk Team

Reply to this comment
Report this review
overview