Air Fast Tickets Reviews - www.airfasttickets.co.uk

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Latest Reviews

★☆☆☆☆

“HORRIBLE on REFUNDS!”

Written on: 08/06/2015 by krikribloom (1 review written)

Been waiting for over 6 months on a refund. As countless reviews indicate, this company just gives you the run-around LITERALLY! Supervisors are never available, representative just tell you what you want to hear to make you think they are working on your refund, and they stop replying to your emails. I called the airline DIRECTLY and learned that Air Fast had not submitted a refund request, therefore, the airline is not even processing a refund and there is nothing that I can do because I… Read Full Review

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★☆☆☆☆

“RUN dont walk from this company!!!!”

Written on: 22/05/2015 by RomanFranklin (1 review written)

Wish I had read the reviews for this compant5 before purchasing tickets from this company, keep getting the run around from them that my refund is coming, 10 months later and I have received NOTHING>… Read Full Review

Krikribloom's Comment

Written on: 08/06/2015

stlll no refund??

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★☆☆☆☆

“WORST FOR REFUNDS NEXT TO AMERICAN AIRLINES”

Written on: 07/04/2015 by Shea16 (1 review written)

DONT WASTE YOUR MONEY HAVE BEEN WAITING FOR A YEAR FOR A REFUND DUE ME. Neither American airlines or air fast want to refund my money on a trip that American Cancelled. Dont deal with either one or you will be SOOOOOOO SORRY. As of 4/7/2014 you can no longer can call them. Something should be done with corporations like these  Once again stay clear of both… Read Full Review

Fionnaclark1's Comment

Written on: 12/05/2015

Could not agree more! I am still waiting on a refund - nine months now! I email them every other day and now they just ignore me. Have now sent a letter to an office in London - recorded delivery! However I do not hold out much hope. They probably resold the tickets and made a profit but I do not intend to give up! There should be a law against companies like this and they should be held to task for not refunding money due to customers. BEWARE!

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Krikribloom's Comment

Written on: 08/06/2015

I am very dissapointed on a similar situation. Wondering if I can call the media! Would this make a difference...?

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★☆☆☆☆

“AVOID this company ”

Written on: 09/03/2015 by kmCrockett373 (1 review written)

I booked a two way flight with this company and had to cancel my flight because my father was diagnosed with cancer and required immediate surgery. Initially, I contacted the company to see if I could change one lag of my flight (as I live in a different country from my parents) because I needed to get home to them as soon as possible. I was told by a representative that I would need to cancel my entire flight and in order to get a refund I needed to submit supportive documentation of the… Read Full Review

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★☆☆☆☆

“the shame of Greece. Chinese learn about koklonis ...”

Written on: 15/02/2015 by panosdr (3 reviews written)

Stay away from this "agency". Ukrainian airlines canceled our tickets because of change flights with full refound. The story the same... from 6 November they told us 30 working days, it comes 50. Email, phones, facebook messages, lies and nothing more. Koklonis was awarded as the best businessman this year!!! this agency now trying with fake reservation to be sell in chinese...Give our money back and after...be business man mr lamogio. Panos Drosopoulos AFT746852 & AFT748479 ps noone can… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH AIRFASTTICKETS UNDER ANY CIRCUMSTANCES”

Written on: 10/02/2015 by HavenMiles (1 review written)

AFT accepted a booking for flights to Istanbul with British Airways in May 2014. They then cancelled the existing flights and offered earlier, far less manageable flights (these had previously been quoted at a cheaper price, no offer of refund of the difference.) I declined the alternative flights and selected the full refund offer. It is now Feb 2015 and I have been constantly fobbed off. No refund has been paid. British Airways has assured me that they paid the refund to AFT within 10 days!… Read Full Review

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★☆☆☆☆

“STAY FAR AWAY FRON THIS SITE”

Written on: 02/02/2015 by Reginald447 (1 review written)

BE AWARE THIS COMPANY IS HORRIBLE TO DEAL WITH..IF YOU CANCEL DON'T EXPECT TO GET YOU REFUND..THEY WILL LIE AND TELL YOU THEY ARE SORRY. I HAVE BEEN WAITING SINCE JULY FOR A REFUND. THEY SAY THE CREDIT HIT MY CC, THE CC COMPANY HAS NO RECORD OF THE TRANSACTION. THEY REFUSE TO HELP OUT AND STATED THE CASE IS CLOSED. THEIR LEGAL DEPARTMENT DOES NOT ANSWER EMAILS… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 31/01/2015 by luzderoma (1 review written)

Posting flight listings that are not available. In two days, I was able to get confirmation of a booking but in few second, get cancellation email with unfounded reason. The second day, was able to get to the last stage of the process only to find out, it's not available anymore. I am providing sensitive Credit Card Information every time they process. I don't know if they are for real. This company is dangerous… Read Full Review

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★☆☆☆☆

“ABSOLUTELY APAULLING! DO NOT PURCHASE ANYTHING!!!!”

Written on: 02/01/2015

I bought a ticket with airfast tickets in June 2014 to fly from HCMC to Hong Kong. My flight was cancelled 2 days before I was supposed to fly, apparently the flight was no longer running. Thus I started the refund procedure, which after countless emails, I still have not received anything! It has been 7 months now (Jan 2015)! I have received nothing but lies and empty promises, meaningless emails promising everything but delivering nothing! And now after 7 months of trying to get my money back… Read Full Review

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★☆☆☆☆

“It's be 3.5 months and they still have refunded me my...”

Written on: 06/12/2014 by MNock (1 review written)

My complaint with AirFast is explained through the following email correspondence. In summary – we purchased United Airlines airline tickets through AirFast – after having to switch our flights, etc. – United Airlines ended up refunding part of our tickets (United Airlines was great). It has been over 3-months (will be 4-months on Christmas) since AirFast deposited our refund check from United Airlines into their (AirFast) account. The next step was for them to then turn around and refund… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 01/12/2014 by Angeline314 (1 review written)

Please, if you do one thing having read this review. Do not use them. Go to Tripadvisor and read their reviews on this company if you do not want to take my word. They appear to offer great prices. Wrong!! They quote in £££ Sterling and bill in Euro's. Therefore you pay Currency Exchange Charges plus you could pay more for your tickets if the Euro Rate Changes. They changed my booking dates and flight times claiming the Airline was at fault, possibly to try and get me to cancel, which I had… Read Full Review

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★☆☆☆☆

“All Kinds of Excuses ”

Written on: 12/11/2014 by Quinlansb272 (1 review written)

I booked the airplane ticket via the airfasttickets company on June 13th (http://www.airfasttickets.co.uk). The flight was operated by Aer Lingus from LHR-London (19:35 pm on July 17, 2014) to JFK-New York (14:40 pm on July 18, 2014) via SNN-Shannon. The fee was 566.66 GBP. When I was booking the ticket online via the airfasttickets website, I read all of the booking information and the “terms and conditions” carefully but did not see any information showing that the flight ticket was… Read Full Review

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★☆☆☆☆

“Want my Money Back”

Written on: 28/10/2014 by feedupandwantreleased (1 review written)

I have been awaiting full refund since August 9th 2014. After numerous emails I am now becoming increasingly angry. I was told I would receive full refund within 30-40 working days (which is ridiculous in 2014!!) I have received NO customer care. Money was taken very quickly from my account but the lack of urgency for AirFastTickets to give me my cash back is staggering. I work within the tourism industry and this is not the kind of service that I am used to. The last 2 emails I have sent… Read Full Review

Verymadconsumer's Response to feedupandwantreleased's Review

Written on: 11/11/2014

Me too, since may man. There are no spammers with no lives trying to boost AFT. So now they want you to go on Facebook. Which I am going to now, but after this I think we should all do a class action law suit against this company for misrepresentation and misleading of facts, also with failure to uphold contracts. I was one victim that refunded the next day, but my friend who bought the ticket with me go his refund. I don't how you can take money for a service never rendered. My point is we should not allow them to take advantage of consumers that fallowed the rules and guidelines to opt out of something that they did not want!!!!!

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San Diego's Response to feedupandwantreleased's Review

Written on: 27/11/2014

If you booked through the co.uk website, you will not be getting any refund. The company was placed in administration after it failed to pay airlines for tickets which it did issue in October, Air Transat who began the proceedings was owed £1M and the administrators closed the office the following day. The only way anyone will see their money is to make a claim against the credit card company they used to buy the ticket

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Feedupandwantreleased's reply to San Diego's Comment

Written on: 27/11/2014

Hi there, I have headed down the Visa Dispute route. I used debit card ( daft I know!) I have 120 days in which to claim. Due to the diabolical treatment from AFT I am passed 120 days however I am hoping that the trail of paperwork that I hold will be enough to convince the powers that be to proceed with clawing my cash back.

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★☆☆☆☆

“Still waiting for refund 5 months later”

Written on: 25/10/2014 by MarthaSharp74 (1 review written)

I'm still waiting for a refund they promised me from way back in June. I keep being fobbed off by emails saying the money is on its way but heard nothing. Dreadful customer service will never use again… Read Full Review

Verymadconsumer's Comment

Written on: 11/11/2014

Keep fighting the good fight

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★☆☆☆☆

“AFT750120”

Written on: 17/10/2014 by chingy3baller (1 review written)

I have called this organizations customer service at least 30 times in order to get my refund back. According to their specialists, it usually takes 30 to 40 business days. It's been 4 months! I still don't have my money refunded to my account. I've requested to talk to a supervisor or manager every single time I called and they're never available. They don't have a specific time frame of when I'll get my refund, which is extortion. I've been very patient but this is getting ridiculous. I never… Read Full Review

San Diego's Response to chingy3baller's Review

Written on: 20/10/2014

If you paid by credit card, request a chargeback from your bank, you will be waiting forever otherwise. As you can see there is a pattern of promises which amount to nothing.

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Verymadconsumer's Response to chingy3baller's Review

Written on: 11/11/2014

do not take no for an answer or let them make you wait, they went as fast as to tell me that the money was placed back, but the confirmation number they gave was invalid and my bank and credit company said that there was no such replacement of funds. These guys are took much

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San Diego's Response to chingy3baller's Review

Written on: 22/10/2014

Reported in the press today, 22nd October, that the UK branch of Air Fast Tickets was placed in administration last week at the High Court. This suggests any further attempt at getting a refund from the company is pointless. Everyone should now go to their credit card issuers and make claims, that is the only way you will ever see your money

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Feima's Response to chingy3baller's Review

Written on: 21/10/2014

I have the same case like you!!!!!!!

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★☆☆☆☆

“Subject:AFT531812 Hello, Where is my refund? Will this...”

Written on: 16/10/2014 by OPA2014 (1 review written)

Subject:AFT531812 Hello, Where is my refund? Will this ever end? You keep saying that it should be with me shortly, but in reality NOTHING!!! Are you planning just to keep the money and not refund full stop? Is there someone there who makes decisions i can talk to? I am fed up with "should be with you shortly"! You clearly do not care about the reputation and customer service! Tickets were cancelled More then 3 months ago!!!!! Extremely dissatisfied with your service and will NeVER use it… Read Full Review

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★☆☆☆☆

“Waiting 5 months for a refund, still not come through :(”

Written on: 12/10/2014

I booked a flight for £352.24 in May and got it cancelled on the same day as I realised the dates were wrong. I was told that I wouldn't get charged, but the airline charged my account anyway. I have repeatedly emailed, called, emailed, called, over and over and over again, being told the refund of my money (which they should not have taken in the first place) would be coming through in '10 working days', or 'soon', but it never came and it still hasn't come! I have been waiting 5 months… Read Full Review

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★☆☆☆☆

“Poor Customer Service and Refund Policy”

Written on: 10/10/2014 by Kenmcn36 (1 review written)

In Feb 2014 I booked a hotel reservation for my wife and I, a wedding anniversary celebration weekend. Arriving at the hotel in Oct 2014 we were told that the booking agent, Airfast, had cancelled our reservation. This they had done in error (allegedly). To compound the error they re-booked us to Dec 2014. Bizarre. My wife and I were left with no hotel room and had to trudge our way back home. Not quite the celebration we expected. Upon contacting Airfast they apologised and requested bank… Read Full Review

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★☆☆☆☆

“Still waiting a refund since may ”

Written on: 10/10/2014 by KennedyRoy63 (1 review written)

I bought a ticket in last may and for some reason I had to cancel it. I was told I will be refunded partially after 30 working days. it has been more than more than 4 months now and I have not received the money. Every time I call they say we will check with our accounting department and you will be paid very soon. What a bad response from the customer service who promise to help every time but nothing happened. this is the worst travel agency I have ever dealt with. very bad customer… Read Full Review

Ac12345's Comment

Written on: 12/10/2014

I've had the exact same issue :( I'm losing hope I'll ever get the money back. I cancelled my flight immediately after booking and they told me my account wouldn't be charged, but it was anyway.

The news reports I've been reading don't look good.

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Krikribloom's Comment

Written on: 08/06/2015

did you ever get your refund??

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★★★★★

“Great Service”

Written on: 07/10/2014

I booked a flight from air fast tickets after finding them to be the cheapest option for an Alaska Airlines flight. After booking the flight I read some reviews and began to worry. My confirmation email seemed to take a while to come through, so I looked for a way to contact customer services. The only option seemed to be contact them through Facebook, which didn't feel hugely professional to me but they responded promptly and politely and informed me they were communicating with the airline… Read Full Review

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