Air Fast Tickets Reviews - www.airfasttickets.co.uk

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Latest Reviews

★☆☆☆☆

“It's be 3.5 months and they still have refunded me my...”

Written on: 06/12/2014 by MNock (1 review written)

My complaint with AirFast is explained through the following email correspondence. In summary – we purchased United Airlines airline tickets through AirFast – after having to switch our flights, etc. – United Airlines ended up refunding part of our tickets (United Airlines was great). It has been over 3-months (will be 4-months on Christmas) since AirFast deposited our refund check from United Airlines into their (AirFast) account. The next step was for them to then turn around and refund… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 01/12/2014 by Angeline314 (1 review written)

Please, if you do one thing having read this review. Do not use them. Go to Tripadvisor and read their reviews on this company if you do not want to take my word. They appear to offer great prices. Wrong!! They quote in £££ Sterling and bill in Euro's. Therefore you pay Currency Exchange Charges plus you could pay more for your tickets if the Euro Rate Changes. They changed my booking dates and flight times claiming the Airline was at fault, possibly to try and get me to cancel, which I had… Read Full Review

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★☆☆☆☆

“All Kinds of Excuses ”

Written on: 12/11/2014 by Quinlansb272 (1 review written)

I booked the airplane ticket via the airfasttickets company on June 13th (http://www.airfasttickets.co.uk). The flight was operated by Aer Lingus from LHR-London (19:35 pm on July 17, 2014) to JFK-New York (14:40 pm on July 18, 2014) via SNN-Shannon. The fee was 566.66 GBP. When I was booking the ticket online via the airfasttickets website, I read all of the booking information and the “terms and conditions” carefully but did not see any information showing that the flight ticket was… Read Full Review

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★☆☆☆☆

“Want my Money Back”

Written on: 28/10/2014 by feedupandwantreleased (1 review written)

I have been awaiting full refund since August 9th 2014. After numerous emails I am now becoming increasingly angry. I was told I would receive full refund within 30-40 working days (which is ridiculous in 2014!!) I have received NO customer care. Money was taken very quickly from my account but the lack of urgency for AirFastTickets to give me my cash back is staggering. I work within the tourism industry and this is not the kind of service that I am used to. The last 2 emails I have sent… Read Full Review

Verymadconsumer's Response to feedupandwantreleased's Review

Written on: 11/11/2014

Me too, since may man. There are no spammers with no lives trying to boost AFT. So now they want you to go on Facebook. Which I am going to now, but after this I think we should all do a class action law suit against this company for misrepresentation and misleading of facts, also with failure to uphold contracts. I was one victim that refunded the next day, but my friend who bought the ticket with me go his refund. I don't how you can take money for a service never rendered. My point is we should not allow them to take advantage of consumers that fallowed the rules and guidelines to opt out of something that they did not want!!!!!

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San Diego's Response to feedupandwantreleased's Review

Written on: 27/11/2014

If you booked through the co.uk website, you will not be getting any refund. The company was placed in administration after it failed to pay airlines for tickets which it did issue in October, Air Transat who began the proceedings was owed £1M and the administrators closed the office the following day. The only way anyone will see their money is to make a claim against the credit card company they used to buy the ticket

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Feedupandwantreleased's reply to San Diego's Comment

Written on: 27/11/2014

Hi there, I have headed down the Visa Dispute route. I used debit card ( daft I know!) I have 120 days in which to claim. Due to the diabolical treatment from AFT I am passed 120 days however I am hoping that the trail of paperwork that I hold will be enough to convince the powers that be to proceed with clawing my cash back.

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★☆☆☆☆

“Still waiting for refund 5 months later”

Written on: 25/10/2014 by MarthaSharp74 (1 review written)

I'm still waiting for a refund they promised me from way back in June. I keep being fobbed off by emails saying the money is on its way but heard nothing. Dreadful customer service will never use again… Read Full Review

Verymadconsumer's Comment

Written on: 11/11/2014

Keep fighting the good fight

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★☆☆☆☆

“AFT750120”

Written on: 17/10/2014 by chingy3baller (1 review written)

I have called this organizations customer service at least 30 times in order to get my refund back. According to their specialists, it usually takes 30 to 40 business days. It's been 4 months! I still don't have my money refunded to my account. I've requested to talk to a supervisor or manager every single time I called and they're never available. They don't have a specific time frame of when I'll get my refund, which is extortion. I've been very patient but this is getting ridiculous. I never… Read Full Review

San Diego's Response to chingy3baller's Review

Written on: 20/10/2014

If you paid by credit card, request a chargeback from your bank, you will be waiting forever otherwise. As you can see there is a pattern of promises which amount to nothing.

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Verymadconsumer's Response to chingy3baller's Review

Written on: 11/11/2014

do not take no for an answer or let them make you wait, they went as fast as to tell me that the money was placed back, but the confirmation number they gave was invalid and my bank and credit company said that there was no such replacement of funds. These guys are took much

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San Diego's Response to chingy3baller's Review

Written on: 22/10/2014

Reported in the press today, 22nd October, that the UK branch of Air Fast Tickets was placed in administration last week at the High Court. This suggests any further attempt at getting a refund from the company is pointless. Everyone should now go to their credit card issuers and make claims, that is the only way you will ever see your money

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Feima's Response to chingy3baller's Review

Written on: 21/10/2014

I have the same case like you!!!!!!!

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★☆☆☆☆

“Subject:AFT531812 Hello, Where is my refund? Will this...”

Written on: 16/10/2014 by OPA2014 (1 review written)

Subject:AFT531812 Hello, Where is my refund? Will this ever end? You keep saying that it should be with me shortly, but in reality NOTHING!!! Are you planning just to keep the money and not refund full stop? Is there someone there who makes decisions i can talk to? I am fed up with "should be with you shortly"! You clearly do not care about the reputation and customer service! Tickets were cancelled More then 3 months ago!!!!! Extremely dissatisfied with your service and will NeVER use it… Read Full Review

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★☆☆☆☆

“Waiting 5 months for a refund, still not come through :(”

Written on: 12/10/2014

I booked a flight for £352.24 in May and got it cancelled on the same day as I realised the dates were wrong. I was told that I wouldn't get charged, but the airline charged my account anyway. I have repeatedly emailed, called, emailed, called, over and over and over again, being told the refund of my money (which they should not have taken in the first place) would be coming through in '10 working days', or 'soon', but it never came and it still hasn't come! I have been waiting 5 months… Read Full Review

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★☆☆☆☆

“Poor Customer Service and Refund Policy”

Written on: 10/10/2014 by Kenmcn36 (1 review written)

In Feb 2014 I booked a hotel reservation for my wife and I, a wedding anniversary celebration weekend. Arriving at the hotel in Oct 2014 we were told that the booking agent, Airfast, had cancelled our reservation. This they had done in error (allegedly). To compound the error they re-booked us to Dec 2014. Bizarre. My wife and I were left with no hotel room and had to trudge our way back home. Not quite the celebration we expected. Upon contacting Airfast they apologised and requested bank… Read Full Review

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★☆☆☆☆

“Still waiting a refund since may ”

Written on: 10/10/2014 by KennedyRoy63 (1 review written)

I bought a ticket in last may and for some reason I had to cancel it. I was told I will be refunded partially after 30 working days. it has been more than more than 4 months now and I have not received the money. Every time I call they say we will check with our accounting department and you will be paid very soon. What a bad response from the customer service who promise to help every time but nothing happened. this is the worst travel agency I have ever dealt with. very bad customer… Read Full Review

Ac12345's Comment

Written on: 12/10/2014

I've had the exact same issue :( I'm losing hope I'll ever get the money back. I cancelled my flight immediately after booking and they told me my account wouldn't be charged, but it was anyway.

The news reports I've been reading don't look good.

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★★★★★

“Great Service”

Written on: 07/10/2014

I booked a flight from air fast tickets after finding them to be the cheapest option for an Alaska Airlines flight. After booking the flight I read some reviews and began to worry. My confirmation email seemed to take a while to come through, so I looked for a way to contact customer services. The only option seemed to be contact them through Facebook, which didn't feel hugely professional to me but they responded promptly and politely and informed me they were communicating with the airline… Read Full Review

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★☆☆☆☆

“the worst in the world”

Written on: 02/10/2014 by opHolder281 (1 review written)

I bought a ticket 4 months ago!! I try to cancel and they lied to me a lot a lot they joke with the people and after I cancel and I did not get the refund till now!!!!!!! Unbelievable liers rubbish company… Read Full Review

Ac12345's Comment

Written on: 12/10/2014

You got the refund though??? I'm in the exact same boat but nothing has come through yet - this gives me a little bit of faith. How did you manage to get them to finally give it to you?

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★★★★☆

“Don't believe spammers”

Written on: 26/09/2014 by John523 (1 review written)

I have booked my tickets several times by AirFastTickets and everything was ok. The prices are brilliant to.I didn't know this is a greek company and i don't care at all! Reviewcentre should be aware of the spammers that blame this trustworthy company!!!… Read Full Review

San Diego's Response to John523's Review

Written on: 30/09/2014

Why should everyone want to lie about them? They failed to pay the airlines 45 million Euros for tickets issued up to 17th June and despite promises, have never paid the outstanding debts. That means they had to find another company to issue tickets and allegedly they failed to pay the airlines this month. You may think it is trustworthy but many others do not

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Lena43's Response to John523's Review

Written on: 20/10/2014

Thank you for calling me a liar!
Anyway, this is my opinion.
i talked about the real experience i had and about what newspapers say.
Thanks again!

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Holidaybird's reply to Lena43's Comment

Written on: 29/10/2014

Well they've gone bust - so looks like the "spammers" were correct.

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★☆☆☆☆

“DONT GO ANYWHERE NEAR THIS COMPANY!”

Written on: 21/09/2014 by Gordon1967 (1 review written)

Similar story to others Have been charged twice for tickets and have been unable to secure a refund Tickets purchased in June 2014, multiple emails go unanswered, office line rings off the hook, issue is with accounts dept who appear to be on a long vacation! It is now Sept 2014 and no nearer a resolution … Read Full Review

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★☆☆☆☆

“AVOID AFT LIKE PLAGUE! THEY DONT CARE ABOUT CUSTOMERS”

Written on: 10/09/2014 by Weberbf1979 (1 review written)

I HAVE BOOKED MY FLIGHT ON JUNE, I PAID. WHEN I HAVE CHECKED MY BANK ACCOUNT A COUPLE OF DAYS AFTER, I NOTICED THAT THEY HAVE TAKEN MORE THAN WHAT WAS SUPPOSED TO BE TAKEN. I HAVE SENT AN EMAIL TO THEIR "CUSTOMER SERVICE" AND WITH A BANK SCREEN SHOT AND MY CONFIRMATION EMAIL I PROOVED THAT THEY HAVE TAKEN MORE AND THEN ASK FOR A REFUND + SOME KIND OF COMPENSATION. NOW, SEPTEMBER 2014, I CALL THEM EVERYDAY, SAME STORY WITH THEIR ACCOUNT DEPARTMENT, NOBODY KNOWS, NO PHONE NUMBER, NO ADDRESS… Read Full Review

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★☆☆☆☆

“The worst company in the whole world / Please AVOID!!!!!!”

Written on: 08/09/2014 by naj0163 (1 review written)

I have placed an online order with Air Fast Ticket Company for a flight . The price of the first ticket was £ 213.30. On the 7th of May, I have got in touch with one of their call centre agent asking her to cancel the transaction due to some very bad reviews in regards to AFT airline company. However, I have been told by one of their agent this was too late and the transaction has been already made. Originally, this ticket has been bought by me for my mother. Only when my mother… Read Full Review

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★☆☆☆☆

“Really poor response ”

Written on: 07/09/2014 by SailChecker.com (1 review written)

When we tried to add a bag we found AFT had cancelled our flights. No notification from AST. AFT failed to rebook us before our take off time or the same day despite availability. They lied saying there wasn't, but refused to agree to meet these flight costs if we were successful in making the booking. Instead of answer questions, they repeated their policy. They are now refusing to pay compensation due under EU regulations. They take 60 days to process refunds. AST did book us the… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE !!”

Written on: 05/09/2014 by fob-broker (1 review written)

LOOK BEFORE YOU LEAP!! THERE IS A REASON WHY THERE ARE SO MANY BAD REVIEWS OF THIS COMPANY. HAD I HAVE LOOKED I WOULD NEVER HAVE LEAPT 1 MY FLIGHT WAS CANCELLED DUE TO RE-SCHEDULING, AND DESPITE HAVING AN EMAIL DATED 14TH MAY PROMISING A REFUND THAT DAY I HAVE STILL NOT HAD MY MONEY BACK AND IT IS NOW 5TH SEPTEMBER. THIS IS DESPITE SEVERAL PHONE CALLS TO THEIR STAFF WHO SIMPLY FOB YOU OFF, REFUSE TO PUT YOU THROUGH TO THEIR ACCOUNTS MANAGER, BUT PROMISE A REPLY PHONE CALL OR EMAIL BY THE END… Read Full Review

By Airfastticketsuk

Written on: 05/09/2014

Hi,

Our sincerest apologies for your experience with our customer service, we do not condone poor service from our associates. In order to resolve this issue and make this up to you, we would like to ask that you visit our Facebook page with an inbox message to us with your AFT details so that we can assign a dedicated associate to this. We will deal with this immediately.

With kind regards and apologies,

Your AirFastTickets.co.uk Team

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San Diego's Response to fob-broker's Review

Written on: 05/09/2014

Don't waste your time and money on legal proceedings. If they can't pay for the tickets in the first place, and they owe 45 million Euros to the airlines, they won't repay you either. Contact your card issuer (bank) and ask for a chargeback

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Fob-Broker's reply to San Diego's Comment

Written on: 05/09/2014

No, it's okay, they've sent me another email promising to sort it out.
Sorry, can't stop, got to go and give the fairies who live at the bottom of my garden the good news!!

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★☆☆☆☆

“Booking has been cancelled without a notice”

Written on: 04/09/2014 by DorotaKa (1 review written)

Worst service ever. They have cancelled our booking without a notice. We get to know when we were at hotel door. We had to pay twice for a hotel. Do not use it… Read Full Review

By Airfastticketsuk

Written on: 05/09/2014

Hi,

We've just been alerted to your issue. Certainly not a pleasant situation in the slightest, and for that we heartily apologize for any inconvenience on our part. While we cannot send our email details here, perhaps you could visit our Facebook page and send us a message to our inbox with your AFT details so that we can assign you an associate to look into this and refund your payment as quickly as possible. Please let us make this up to you.

Sincerely,

Your AirFastTickets.co.uk Team

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★☆☆☆☆

“No refund from Airfast after 100+ days of cancellation”

Written on: 04/09/2014

I booked 3 tickets ( 2 for my parents and 1 for my mother in law) through air fast. I planned them to attend my daughters dance ceremony. My dad fell sick and admitted into ICU. Luckily he survived with CHF condition, Doctors strictly told him not to travel and 1 person should take care of him all the time. I contacted them and told them my parents can't travel due to my dad CHF condition. They told me to get a letter from Hospital and will try to get maximum refund. I did so. Later they told… Read Full Review

By Airfastticketsuk

Written on: 04/09/2014

Dear Guest,

Sorry to hear about this issue, we would like to look into this immediately for you. As we are not allowed to leave email addresses here for you to contact us, could you please visit our Facebook page with a message to our inbox including your AFT details. One of our associates there will be able to help you and help resolve this issue. Our extreme sympathies for your family as well, hope everything is getting better.

Looking forward to your message and hope to make this up to you quickly,

Sincerely,

Your AirFastTickets.co.uk Team

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San Diego's Comment

Written on: 05/09/2014

This should be a claim on travel insurance, airlines do not typically refund tickets due to illness. If you have evidence that you should be entitled to a refund, contact the card issuer you used and ask for a chargeback. You are very, very unlikely to get a penny from AFT

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San Diego's Comment

Written on: 05/09/2014

This should be a claim on travel insurance, airlines do not typically refund tickets due to illness. If you have evidence that you should be entitled to a refund, contact the card issuer you used and ask for a chargeback. You are very, very unlikely to get a penny from AFT

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