Disgraceful , Missleading, Dishonest

★☆☆☆☆
1.5 / 5
12.5% of users recommend this

MIckLeyland's review of Air Fast Tickets - www.airfasttickets.co.uk

★☆☆☆☆

“Disgraceful , Missleading, Dishonest”

Written on: 11/06/2014 by MIckLeyland (1 review written)

Booking Ref If Anyone from Airfasttickets is monitoring these revues..AFT666414

Via skyscanner I purchased return flights from Manchester to Newark NJ...

They were admittedly a little cheaper than the next...

9 hours later I received an email informing me that my tickets were cancelled due to one of the airlines not confirming the ticket on one leg of the journey... This is UNTRUE!! I contacted the airline CS and was told theyd never had the booking in the first place and that this was common with Airfasttickets..

I rang Airfasttickets ... IT TOOK TWO DAYS TO GET AN ANSWER ... I was immediately informed that a FULL refund (including the £30 non sterling transaction fee which wasn't mentioned at all in the transaction) would be back in my account within three working days...

Over a week alter ... NO REFUND, NO REFUND IN PIPELINE ACCORDING TO MY BANK, NO ANSWER AT AIRFASTTICKETS...

Shambles.. I am nearly £1k out of pocket atm...

Helric3's Response to MIckLeyland's Review

Written on: 11/06/2014

I feel your pain. They have done exactly the same to me. I am £263 out of pocket after 3 weeks. Been on hold for hours and they don't answer calls.
Was thinking about contacting Watchdog on these clowns.

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Mickleyland's reply to Helric3's Comment

Written on: 11/06/2014

unbelievable!

I have had a rant at skyscanner also.. I have used them dozens of times..appalling!

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Mickleyland's reply to Helric3's Comment

Written on: 11/06/2014

I have just bombarded their facebook page with my comment in all there share boxes...

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By Airfastticketsuk

Written on: 11/06/2014

Hi,

We are extremely sorry to hear about your issue, we are committed to providing affordable and easy travel to all our customers. If possible, would you be able to visit our Facebook profile and send us a private message as MIckLeyland has also done? Please include your AFT number for faster assistance. Again, our sincerest apologies for this inconvenience.

Your AirFastTickets.co.uk Team

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Mickleyland's Response to MIckLeyland's Review

Written on: 23/06/2014

ok, people... Eventually having been refunded and recharged without knowing about it my nightmare has ended... There is a good guy in the UK office called Kieron Shew who has helped me with my situation and i would highly recommend you speak with him because the rest are Muppets at best...

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By Airfastticketsuk

Written on: 24/06/2014

Hi,

Very happy to hear that this was resolved finally, Kieran also sends his regarads. Thank you for your incredible patience and our utmost, sincerest apologies for your inconvenience.

At your service,
The AirFastTickets.co.uk Team

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