Written on: 06/03/2014
On the Air Fast Tickets website, they claim to have 'An Honest & Innovative Booking Process - Booking with us is like being in an aquarium… Everything around you is transparent! We give you actual prices and useful functionality. Also, feel free to tell us how we can improve – we always welcome advice!'
They must be having a joke!
On Sunday 2nd March, I booked two flights to Amsterdam at a reasonable price of £90 each for my wedding anniversary. Once i received my booking confirmation, i went ahead and booked accommodation in Amsterdam. 24 hours later i received an email stating that my flights had been cancelled with no explanation. I tried calling the company but their phone lines were conveniently down, so i had to email twice before i received a response from anyone. The explanation for cancelling my flights was because the airline had put their prices up. This does not seem right to me. I purchased the tickets, the money left my account, therefore it should be their responsibility to cover any fare difference. As i had already booked the accommodation, I then had to book more flights.
I haven't even received an apology, or any further explanation from them. Do not use this company - you're much better off going straight to the airline or hotel and booking directly.
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