Air Africa Reviews - www.airafrica.co.uk

★★★☆☆
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Latest Reviews

★☆☆☆☆

“Very Poor Customer Service!”

Written on: 18/06/2017

Air Africa’s customer service is appalling. I will not fly with them again and will advise others not to fly with them. On 11/12/16 I telephoned Air Africa in London from Freetown, Sierra Leone. Air Africa had given me the wrong check in time on my ticket, which led to me missing my flight back to London. Air Africa left me stranded in Freetown and gave me no support in how to then get back to London. On 11/12/16 I sent an email detailing my complaint to the members of staff, who were dealing… Read Full Review

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★☆☆☆☆

“Worse customer service ever”

Written on: 28/05/2017 by Jamir60 (1 review written)

I booked a tkt to my mum with AirAfrica and the ticket was confirmed with Turkish Airline The Agency of Air Frica sent an email saying that the seat was not confirmed which was a lie because they were asking for extra £50 on top on the ticket price, we called them asking to issue the Eticket as the airline and seat was confirmed , they refused to do that without receiving the £50. I found they were untruthful, greedy managers and staff trying to twist our arms as it we booked our ticket one… Read Full Review

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★☆☆☆☆

“Special Offers does not exist”

Written on: 17/05/2017

I called after selecting flights. The person I talked to said "The quoted prices on the website are only for comparison purposes". Even the person on the live chat said exactly the same thing! These prices does not exist. Bait advertising. No feedback after completing a "Contact us" form… Read Full Review

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★☆☆☆☆

“Fake prices”

Written on: 24/01/2017 by mzBarker462 (1 review written)

Do not use these guys, they advertise cheap seats that are ALWAYS sold out. They then try to offer you the best option which turns out to be around 100 sterling more. Poor Service. Do not use… Read Full Review

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★☆☆☆☆

“Just use one of the stablished sites, forget this lot”

Written on: 04/01/2017 by Gordon407 (1 review written)

they'll give good prices, but coyly suggest you phone because they are "secret" deals. Then, guess what? -the fares no longer available; but other, higher fares are. It's an old story :) Complete waste of time. Look on Kayak, elect an agent from there… Read Full Review

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★★★★★

“excellent ”

Written on: 25/07/2016 by FisherBall180 (1 review written)

The service received when I spoke to one of the staff was perfect.i will surely use it again and even recommend a friend. well satisfied… Read Full Review

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★★★★★

“EXCELLENT”

Written on: 04/06/2016 by finklebound (1 review written)

I have been checking flights on line to Cape Town for the last couple of months, and nearly bought a couple but never did, due to one reason or another, so when I came across this site and was able to call and speak to some one 24/7 I was really pleased. Spoke to a great guy who walked me through all the options and process and he came up with a fantastic deal for me on two of my favourite airlines with was exactly want I wanted. The guy also waited for me to see my document arrive online so… Read Full Review

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★★★★★

“Flight Ticket Service ”

Written on: 29/09/2015 by O'Harayz85 (1 review written)

Excellent service both via email and telephone conversation. Details were discussed precisely and any questions/clarification/amendments were answered in an efficient manner. Customer service with 24 hour service line open is very useful… Read Full Review

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★★★★★

“Review of Air Africa”

Written on: 26/09/2015 by hestert11 (1 review written)

the person I dealt with was very friendly and helpfull. She is a gem to your company… Read Full Review

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★★★★★

“first class service”

Written on: 08/09/2015

Never having dealt with air africa before I found you very professional it was a pleasure to deal with you the staff member was very good at his job and explained things very well indeed I will certainly book with air africa again as I go at least once a year thank you very much … Read Full Review

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★★★★★

“Excellent”

Written on: 19/05/2015 by alanb341 (1 review written)

Very friendly, excellent service, gave lots of choices so we could select the best flights for us. Very happy experience so thank you very much. from Julie, Joyce and Alan… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 26/03/2015

Recently had the pleasure of booking travel with Mario from the Travel Centre. He has to be the most helpful advisor I have ever had the pleasure of dealing with - he advised me this time last year, and I contacted him directly this time around as I was so happy with the level of detail and service provided last time around. I cannot praise this individual highly enough - I would certainly recommend to others, and would not hesitate in using him again. THANK YOU… Read Full Review

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★★★★★

“Fantastic customer service!”

Written on: 17/01/2015

Recently received fantastic professional service from Norman at Travel Centre UK when booking flight tickets to Nairobi. I have dealt with other travel agents before but I have never dealt with anyone as patient and as professional as Norman!!He listened to my travel needs, advised and did all he could without any pressure selling! He made follow up calls yo ensure that I have received my tickets ok. Norman...I hope your Manager and/or company appreciate how much of an asset you are to the… Read Full Review

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