Not expected Support & Care

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mikequang's review of Agoda - www.agoda.com

★★★☆☆

“Not expected Support & Care”

Written on: 17/08/2014 by mikequang (1 review written)

We are a family of 8 people booking Agoda.com 2 years ago. Firstly, we booked Hanoi Paradise hotel but finally changed into Style hotel nearby. Agoda accepted our cancellation without Cancellation charge as per Agoda/hotel policy, but we didn't gain any cents turning back to our credit card in fact. We called and emailed to Agoda many times but no reply. Poor Customer care and not use them anylonger.

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