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Asked by Lindawati on 26th June 2014 Report this content
I've made my booking at June 24,2014 with "free cancellation" before July 2,2014. But why when I cancelled it today (June 26,2014) have Agoda  charged US $15 at my credit card?? What am I supposed to do?

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Answers (3)
Report this content Sanjayajlr Written on: 27/06/2014
Dear Traveler, I'm really not sure why Agoda have done that,but I'm quite certain that there is a valid reason for it. It could be e genuine system error..etc. My advice is to contact the Agoda Customer service people, who are very helpful, and will resolve the matter as soon as possible. best wishes, Sanjaya
Report this content Jinfong Written on: 27/06/2014
Your cancellation with the hotel is free but the charge is for Agoda's admin work. This is mentioned when you decide to cancel your booking.
Report this content Jeanybeany Written on: 28/06/2014
Hi I have used Agoda for many years without a problem and when a problem eventually arose with the hotel cancelling my booking, Agoda were really helpful refunding and communicating with me through email and phone. This only happened about a month ago. I don't recall reading a $15 Agoda fee (mentioned by Jinfong)in the fine print of the conditions. I would go through the Agoda site and email them with the Booking Number and just ask. They are quick with responding. Good luck and let us know the outcome in case it happens to us! Thanks
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Asked by zamukuthula on 20th June 2014 Report this content
I am still waiting for my reservation from pagoda. Its zamukuthula regarding aviator Johannesburg booking. Can anyone help?

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Answers (4)
Report this content WorldExperience Written on: 23/06/2014
Send them an email, because you should get it immediately
Report this content Hartanto Written on: 24/06/2014
Right after you closed the deal and there is no problem with your payment you should get the email right away or you can login and go to your account to check your booking then resend the voucher again to your email or just right down your reservation number.
Report this content mujathel Written on: 24/06/2014
Check your Junk mail and if not then you simply need to login and go to your account and check your booking then resend the voucher again to your email
Report this content Jinfong Written on: 27/06/2014
Another way is to write to your hotel and asked if they received your booking from Agoda.
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Asked by zamukuthula on 20th June 2014 Report this content
I booked a two night break using Agoda. How long should I wait for confirmation?

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Answers (8)
Report this content cookeymonster Written on: 20/06/2014
Instantly or close to it
Report this content ericchappell Written on: 20/06/2014
If your debit/credit card was cleard you should get comfirmation withing 10min nomaly
Report this content jennyfigliomeni Written on: 20/06/2014
Whenever I have booked using Agoda, I have had confirmation via email within minutes. I suggest you contact Agoda
Report this content WorldExperience Written on: 20/06/2014
Confirmation is normally within minutes.. If you have not heard in a couple of hours email AGODA or go online and request confirmation or reissue hotel voucher.
Report this content Junita Written on: 22/06/2014
Within 30 mins to the email you set up your account to. Need to have funds in your debit/credit card
Report this content lidwinasant Written on: 23/06/2014
Usually you will get it within a few minutes. However there was once they sent it through closer to the booking date (about a week if I am not mistaken). Not sure if it had something to do with the credit card or the hotel. If you are worried, you can contact Agoda.
Report this content WorldExperience Written on: 23/06/2014
It should be almost immediate?
Report this content mujathel Written on: 24/06/2014
immediately they will send the voucher to your email, could delay view menits only
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Asked by jamesbkng on 16th June 2014 Report this content
Where can I find the booking confirmation coupon for check in? Thank you

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Answers (13)
Report this content MSukri Written on: 17/06/2014
U'll get it thru your email
Report this content Asmah1967 Written on: 17/06/2014
Agoda will send a booking confirmation to your email address, you just need to print or save to you phone and show to hotel upon checkin.
Report this content moonredwine Written on: 17/06/2014
After you finished with your booking, Agoda will send u the voucher with barcode to your email (check the attachment, check your junkmail if u dont receibe it in your inbox). You just have to show the voucher to the hotel's reception.
Report this content nereyes Written on: 17/06/2014
Simply download and print the booking confirmation email sent by agoda right after you make paid booking. Agoda is just simply superb and user friendly. No hassle and worry-free service.
Report this content lazzam Written on: 17/06/2014
Hi The booking confirmation came as an email from Agoda. You can also ring or email the hotel to see if the reservation was made.
Report this content WorldExperience Written on: 17/06/2014
It will be sent to your email address... Check your spam mail. Print it off and take it to your hotel as most place ask for it when you check in. If you arrive at the hotel, 1.They may not have facilities for YOU to print it there. 2. They will not print it for you OR they will charge you. 3. If they have facilities they will charge you per page AND will charge you for a colour copy even though there are only a couple of dots of colour in the AGODA logo.
Report this content Kortpet1963 Written on: 17/06/2014
You can find the coupon in the e-mail that Agoda has sent you with the booking information if your booking has been accepted. If you have registered at the webiste with your e-mail address and password you can find the coupons of your reservations at your personal page.
Report this content Shirvo Written on: 17/06/2014
If you do misplace coupon you can still check in using your passport and credit card you used for booking. I have done this many times.
Report this content Jinfong Written on: 17/06/2014
When you booked with Agoda, you will receive an email titled Confirmation for Booking ID #XXXXXX. Print this out and bring it to the hotel.
Report this content Darwisyah Written on: 18/06/2014
Agoda will email the booking confirmation coupon right after you booking process is done.
Report this content pawansekhsaria Written on: 18/06/2014
after you have made payment, look at email send to you by Agoda it should have your confirmation number. If you do take a print out then on the top right hand side you will see the confirmation number. have a good one .
Report this content ericchappell Written on: 18/06/2014
you should find a link on your booking form then click this link and download the coupon, and print , hope this helps you.
Report this content Hartanto Written on: 19/06/2014
It usualy send to your email, or you can login in to agoda and it will direct to your hotel reservation
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Asked by Mightymark on 12th May 2014 Report this content
Agoda booking for a hotel which is closed. I booked 2 nights at the Jincheng Hitel in Tengchong.  But the hotel has been closed for ages, so Agoda don't know their business and have taken my money. There is no way to contact them. What should I do?

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Answers (13)
Report this content kareneu Written on: 13/05/2014
I would email and call Agoda, I have just started using them and did call and they were quite helpful. They have a contact us section with email facility or have a phone number. Hope you get your money back!
Report this content duscav Written on: 13/05/2014
I'm sorry to hear your situation, please go to Agodas contact page on their website.  If this does not help let's see what other steps we can do. Hope this helps.
Report this content Kazdog Written on: 13/05/2014
There is a FAQ section at the bottom of their page. If this doesnt help you can conact themt on the phone number at the bottom of that page.
Report this content Jinfong Written on: 13/05/2014
Are you referring to the one in Yunnan Province? There are hotels with same names in different part of China. If this is the one and you are sure it has closed, then let Agoda know immediately. Agoda is efficient and answers emails rather quickly.
Report this content Marksaw Written on: 13/05/2014
If you call Agoda call centre they will assist you and most likely facilitate a refund.
Report this content saikatray Written on: 13/05/2014
Not too complicated really, & I see several options already presented by others. Just contact agoda. They are here to do business n not to charge money wrongfully.. I find their speed of response quite good. Don't worry. You will get your money back n you will also help agoda to update their database on this hotel.
Report this content ReginaElvira Written on: 13/05/2014
Go to your Agoda account (if you are not a member yet, sign up). Go to 'Manage Booking' and you can already email your concern by hitting the 24/7 Customer Support button. There is also a listed contact number but there is a cost for calling. AGODA normally acts on their clients' email request and reverses charges after investigating the problem. Hope this help and you'll get your money back soon.
Report this content uskuhlmans Written on: 13/05/2014
They have a "contact us" section on the website. I have never encountered any problem in dealing with them. They are part of Priceline so that is another way in.
Report this content MahmudurRahmanRumi Written on: 13/05/2014
"There is no way to contact them" - What do you mean by it ? Agoda is world known website, everybody knows their contact. If something like this happened, just write agoda without any hesitation. Agoda will immediately refund your money without any delay. There is no doubt in it. Their service is awesome and great. Lot of times I have got their fantastic service from them immediately after I write to them. So write to them and just wait for some moment. You will get immediate feedback from them. Agoda will never deceive you. Trust me.
Report this content ChristopherA2014 Written on: 14/05/2014
Google "Agoda contact", and you will see their contact number...the main office is in the Phillippines, so time differences will apply from wherever you are calling, check world time zones as they operate from 8.30am (Phillippines time). Also on FAQ Customer Support you can email your query. Once you have established contact they are very good and helpful and once did a refund for me without any problem when they debited my credit card when it was a pay later hotel arrangement. Just be sure you read all the booking conditions for any Agoda booking before confirming. I have rung from Australia and had no problem.
Report this content 286McGinnis Written on: 14/05/2014
You should call Agoda to the numbers provided in your hotel confirmation voucher. Or/and call them and email them to the number and email provided on their website in the "refund policy" under "policies."
Report this content Nicole69 Written on: 15/05/2014
hi, i'm sure Agoda will be able to be either in touch with the hotel or refund your payment. If the hotel is not operating anymore, Agoda won't pay them and therefore be able to refund you, eventually with a small admin cost. Contact them on their websit giving them all the details; they will reply and it's unsual that a hotel is not operating anymore and it's on their site. good luck
Report this content WorldExperience Written on: 17/06/2014
As the other 2 users said contact them by email or phone.. They are quite helpful in the 2 times in 7 years I have had to contact themm
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Asked by Louishng on 17th April 2014 Report this content
Can you please list out for me all the hotel in subang jaya and also the occupancy for each hotel ?

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Answers (1)
Report this content Jinfong Written on: 17/04/2014
At the Agoda website, you type Subang Jaya and all the hotels/hostels would be listed for you.
Asked by Louishng on 16th April 2014 Report this content
May I know the occupancy rate for Subang Jaya, Selangor, Malaysia?

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Answers (2)
Report this content comdrjeff Written on: 16/04/2014
Depending on which hotel & season, it should be about 60-80% on the a average for major hotels.
Report this content Louishng Written on: 17/04/2014
Can you please list out for me all the hotel in subang jaya and also the occupancy for each hotel ?
Asked by ruzana on 27th March 2014 Report this content
Hi.. I already make a confirmation wt u for 28-30/3/2014 for staying 2 night at kings green hotel Malacca..but until now I hvnt received a voucher from u..pls gv me information cos tmrw my journey to Mallacca will start..pls reply urgently.

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Answers (4)
Report this content Jinfong Written on: 28/03/2014
The fastest way is to ck the contact number of Kings Green Hotel and call them to confirm if they have received yr booking immediately. From then on you can take the next course of action. Hope everything is fine.
Report this content Jinfong Written on: 28/03/2014
When you booked with Agoda you would have a reply email stating yr total stay and amount and what mode of payment. Print this out or forward to the hotel if they claim no booking.
Report this content shessuchajamie Written on: 28/03/2014
As soon as you've confirmed your booking, you should've automatically recieved an email from agoda about your stay/itenerary.
Report this content AshMoreal Written on: 01/04/2014
payment made? if YES, then...for sure it's confirmed. But, if you still insist on confirmation, get back to Agoda and request voucher 're-send' to your email. Wish you safe and pleasant journey ahead
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Asked by Janetphillips on 22nd February 2014 Report this content
Are the prices for ramada bintang Bali per night or for the 14 days from sep 19?

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Answers (15)
Report this content shiro76 Written on: 24/02/2014
The prices on Agoda are usually per room/ per night. The prices for Ramada Bintang Bali are per night.
Report this content manjeshmohan Written on: 24/02/2014
Standard room rate is always shown per night. If you choose more than one night as stay then it would show the total price for the nights you have chosen.
Report this content rls2882 Written on: 24/02/2014
I have no idea Sorry.
Report this content hocksoon Written on: 24/02/2014
If it's total then it is for 14 days, do the math. They have a breakdown of the total price in the invoice column. You can see per night charges for weekdays and weekends and so on. Hope this helps.
Report this content syedahmedali Written on: 24/02/2014
Dear the prices on Agoda are usually per room/ per night. The prices for Ramada Bintang Bali are per night.
Report this content shannette Written on: 24/02/2014
The first page prices are per room / per night , once you select room type and click "book it" it will come up with the total price
Report this content lise.vas Written on: 24/02/2014
This price is per night.
Report this content Nicole69 Written on: 24/02/2014
the price on agoda is always per night and you have to add the tax & service charge, which depends on country (read the details in the room information). In Indonesia often you must add a total of 21% on top of the rate. Once you choose how many rooms and you click book it, you will see the final price. You wont be charged until you give your credit card details.
Report this content gita73 Written on: 24/02/2014
please click and check the rate for one night first,if you have doubts compare the per night price on other websites,which is roughly the same.Then key in for the number of days of stay and compare the pricing which shud be a lot more than the one night stay.Keep a calculator nearby to do the math,and make sure you have converted the currency rates.
Report this content peixiang Written on: 25/02/2014
Agoda are usually show per room/per night and without add in hotel tax and charges (the charge is usually 10%) U can try to select the room you want and proceed it (dont enter the credit card details first), the actual price you need to pay will show on the right hand side of the column. If you have any voucher code, you can enter it at the price summary column as well, the system will auto deduct accoringdly.
Report this content socmedspec Written on: 25/02/2014
The quoted price is always on a per night basis.
Report this content chanengtat Written on: 25/02/2014
The web will only show the price per room per night.
Report this content lthompson59 Written on: 25/02/2014
Depending if you put in one night then it per night, if you put in 14 days then it would be inclusive of the dates you put in.
Report this content lovelysusy Written on: 25/02/2014
Agoda always shown the price per night. But for your information that the price they are shown at 1st time is not include tax & service. You can see the total price after you made a booking
Report this content dsetiawan Written on: 15/03/2014
usually they using the price for one night. But you must check if there any additional remark about tax/service etc
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