Good Service, But Ticket Protection is BS

ASAP Tickets Services www.asaptickets.com
★★★★☆
4.5
88.0% of users recommend this

Felipee455's review of ASAP Tickets Services www.asaptickets.com

“Good Service, But Ticket Protection is BS”

★★★☆☆

written by Felipee455 on 02/09/2015

I've already written a review for them so this won't be super in depth. I'll just say I purchased ticket protection under the assumption that it was just that, and would protect my ticket against a wide variety of extenuating circumstances. After missing getting stuck in Kuta, Indonesia because a delay caused me to miss my flight to Jakarta, I still had to pay $700 for a new flight back to the US from Jakarta. Don't buy the ticket protection, from this airline or any, it barely covers any circumstances.

Asapsupport's Comment

Written on: 09/09/2015

Dear customer,

We are really sorry to hear that you have had a bad experience with your flight. We understand your frustration, and we sincerely apologize for any inconvenience this caused you. Ticket protection has various purposes. For example, travelers that get hospitalized at the time of scheduled departure can get their fully unused tickets 100% refunded. In your case, purchasing Ticket Protection exempted you from paying $250 ITN Exchange fee. Our Agents are instructed to educate customers about Ticket Protection during the call. We would like to analyze the way it was done in your case to have a better understanding of the situation. In order to do that we kindly ask you to provide your full name, the email address provided to our Agent and your reservation number by sending this information to us.
Thank you for taking the time to let us know how you feel. We appreciate your business and truly want to make your experience as pleasant as possible.

Kind regards,
ASAP Tickets team

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