written by SimoneManning35 on 10/07/2015
I booked with asap after finding a fare online that was cheaper than the fare they quoted. There has been a huge price drop so I called the airline to find out the penalty for cancelling and rebooking at the cheaper rate. There is no fee or penalty from the airline but I have to cancel through ASAP. ASAP is charging me $443 to cancel, in addition to the $50 fee for booking in the first place. I cannot reach a live person to talk with in customer service. Very frustrated that using the agency will cost me $443 + $50 more than if I used the airline's web site directly. ASAP said they charge $250 for cancellation and the airline charges them an additional $143, but according to the airline there are NO cancellation charges for my ticket.
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Asapsupport's Comment
Written on: 17/07/2015
Hi,
We always strive to provide the lowest price for our customers that are not available online.
Moreover, we’re convinced you won’t find your flight cheaper but if you find a better price on exactly the same flight within 24 hours from the purchase of your ticket elsewhere, we'll match it and send you a $50 voucher.
We are always more than happy to answer any travel or savings-related questions.
Kind regards,
ASAP Tickets team