absolute joke of a travel agent!!

★★★★☆
4.0
83.0% of users recommend this

Guest's review of A1 Travel www.a1travel.com

“absolute joke of a travel agent!! ”

★☆☆☆☆

written by on 27/03/2015

Basically I found a holiday on icelolly.com so rang a1travel to book it, they told me all the rooms had gone in this hotel I wanted and no other rooms would be available but would book me into another run by the same company in the next town that was 10 minutes away...We agreed to this and our holiday was booked. 3 days later I looked on icelolly.com again and the hotel I originally wanted was on there and for a lower price than I was originally going to pay! I rang a1travel and asked for my holiday package to be changed to this hotel so instead of paying £515 each including flights we'd be paying £549 each including flights.... We had to then pay an extra £50 just to change this and was advised before hand we wouldn't have to pay anything!! So then we received our confirmation through email and after reading the summary of costs they were charging £1140 just for the hotel then an extra £399 for flights and transfers!!! I then rang up about this and was spoke to very rudely and was told "they don't care what was said they aren't changing it" I then spoke to citizens advice and they advised me to try resolve the issue with the company so I rang back and basically got talked over when trying to explain, told I was been rude because I was trying to talk and they didn't agree with what I was saying and also told they don't care what citizens advice told me because citizens advice can't touch them! They are very very rude and don't like to help customers! Also I sent emails and got told they'd never even seen the emails and basically told me I was lying!! Still an ongoing issue with a1 travel and not getting any further to it been resolved. NEVER BOOK WITH THEM! WORST EXPERIENCE IVE EVER HAD!!
Emma

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