Appalling

★★★★☆
4.0
83.0% of users recommend this

Cmcmeek1's review of A1 Travel www.a1travel.com

“Appalling”

★☆☆☆☆

written by Cmcmeek1 on 29/11/2012

Spotted a good deal this morning with A1 travel, first time booked a holiday over the phone, so thought would find it really helpful. We fly around five times a year either booking online with Jet 2 to our family villa in Spain and with Thomson to Tenerife for new year. The Advisor named carol was lovely at the beginning, I even rang her back directly on my landline after not getting good signal on my mobile, knowing she would get commission and sounded lovely. I explained what part of tenerife we like and what hotels i had seen, I give her the quote A1 travel had quoted, than she quoted £150 more. she was offering other parts of the island and hotels we were not interested in. When I questioned a couple of high prices a lot higher than originally quoted online, her manner changed. I explained I had seen it cheaper on 'on the beach.com. I was than told all quotes online are not correct although you think you have confirmation the price can come back higher. I have booked online for years. We know where and what we want and how much our budget is, I said if possible could she match other websites and she took a huff n hung up on me. I am appalled, what a disgrace. Awful service and will be letting all friends and family aware and advise my holiday maker friends not to go through A1 travel.

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