321Travel Reviews - www.321travel.co.uk

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★☆☆☆☆

“DO NOT BOOK WITH THEM I REPEAT DO NOT BOOK!!”

Written on: 27/02/2017 by raCoffey408 (1 review written)

Where do I start, apart from changing my hotel to hotel 24hours before my holiday, they also did not fulfil their promise to ring me back to change this. I was on hold as caller number 1 for 55 minutes until I was told to put the phone down as they experiencing 'high amounts of calls'.... hmmm. Im sorry but how is it exceptable in any way to change someones hotel to a boat 24 hours before departure?? Its not! If I wanted to stay on a boat I would have booked the boat but instead I wanted a… Read Full Review

Distressedcustomer123's Comment

Written on: 27/02/2017

I have had similar issue with them but my hotel was changed 12 hours before. They said it was Thomas cook who have changed my hotel to only find out from Thomas cook that the hotel was changed by 321/travel group the day after I booked the hotel not 12 hours before! Thomas cook had no clue and plus 321/travel group charged me way too much for the hotel they changed it to. If the hotel was changed and upgraded like they said on phone I would have been ok but they did not do anything to benefit me. Instead I lost out!!!

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★☆☆☆☆

“Nightmare! Worst travel agent! False promises!”

Written on: 23/02/2017

Nightmare! Worst travel agent!  The worst travel agent you can come across. They have ruined my holiday to Turkey even before getting there! I had a text day before saying they have changed my hotel and that they have upgraded room and hotel to one similar to the hotel initially booked. When I got to the new hotel I found that the hotel is a cheaper option to the one I paid for! No room upgrade and when you try call them from abroad you can't get through and all your credit goes so your kind… Read Full Review

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★☆☆☆☆

“BOOKINGS TAKEN ON NON EXISTANT FLIGHTS!!!”

Written on: 13/02/2017 by AshlyDaniel (1 review written)

booked holiday from Exeter to Fuerteventura DIRECT FLIGHTS, found out Exeter does not fly direct, told by very rude girl to cancel is £50.00 pp. Curiously they had taken £100.00 already. they can't get the other £800 as the card has been cancelled. As with any company selling online they are subject to DISTANCE SELLING LAWS and that gives a cancellation right with FULL REFUND.This company is obtaining money by deception and is fraudulent… Read Full Review

321Travelltd's Comment

Written on: 13/02/2017

Dear Mr XXXX (so as not to identify you)

As you were very clearly told when you agreed to the booking, the flight was operating with a stop. You are not telling the truth by saying you were advised it was direct. WE HAVE LISTENED TO THE CALL. You too have been offered to listen to the call.

Unfortunately your knowledge of law is incorrect. There is no such thing as Distance Selling Laws, what i believe you make reference too is Contract Consumer Regulations (2013) which travel and many other industries are exempt from.

Your comments regarding deception and fraud are libellous. They have now been sent through to solicitors and they will be in contact shortly

I would suggest that in future you listen carefully to what you are purchasing and if it is not what you want to buy, that you refuse prior to providing your payment details. You cannot place blame on a retailer that has provided you with the terms of what you are purchasing when they now dont suit you

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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321Travelltd's Comment

Written on: 15/02/2017

Sorry, once again, this is factually incorrect - if only you were prepared to listen to the call and what was actually sold to you rather than spuriously making unsubstantiated claims about something we are wishing to demonstrate did not happen.

Like we offered previously please please listen to the call - listen to what you agreed to and what we offered you

regards

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★☆☆☆☆

“Not the holiday I have paid for ”

Written on: 14/01/2017

I rang and booked a holiday to Lanzarote and was given flight times and everything I asked for , I handed over my card details. 10 minutes later I get a phone call telling me it was an indirect flight. I was told I wasn't very flexible because they had a deal flying from Leeds and I refused as I live in Lancashire. I was told that the lady I booked it with will have told me that the flight could be indirect, obviously she didn't as my husband has vertigo and he can just about handle 1 flight… Read Full Review

Bigmemphis's Comment

Written on: 13/02/2017

read my comment above, there must be a way of shutting down rogue traders like this, perhaps they sell timeshare too!!!

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★☆☆☆☆

“Stay away”

Written on: 17/12/2016 by McNeill451 (1 review written)

My sister booked a late holiday for family through its agent constant change of flights which she agreed to as flying out at end of week 2 people had to stay on a extra day were not informed they were going to a completely different airport. Baggage had not been added to flights she was still arguing with them day before flights that this had not been done she informed them she had phoned airline and they had confirmed this eventually after numerous calls this was resolved. We required four… Read Full Review

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★☆☆☆☆

“How in the hell have this company got 4 star rating??”

Written on: 15/12/2016 by IlianaKincaid (1 review written)

Do not trust them!!! They took £320 plus out of my account.. they made so many mistakes with the booking, wrong address, booked me a 7 day holiday after a 5 day holiday was agreed, they booked a flight home a day before the holiday ended. When we told them they made mistakes they corrected them by booking what we wanted but never cancelled their mistakes so we ended up with 2 extra nights plus 3 flights.. I gave them a budget of maximum £500 per person and they came up with a total holiday… Read Full Review

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★☆☆☆☆

“Load of rubbish”

Written on: 17/11/2016 by Hannarv341 (1 review written)

Haven't even went away with u yet and u r messing us about...wanting extra money after we agree holiday saying flights changed ...yr a total disgrace ...new the reviews were right about u...I want a refund… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 19/10/2016 by Bobbyjoe15 (1 review written)

As of my previous post we have contacted the customer services for this company, I was told on 9th sept that the compensation was being sent out within 28 days and the cheque has still not materialised,I have contacted them again and have been ignored, this has now been ongoing for 8month as the claim against them started in Feb '16. I really dont think this company has any morals at all… Read Full Review

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★☆☆☆☆

“321 travel is a joke!!!! ”

Written on: 16/09/2016 by djStevenson1966 (1 review written)

Yesterday (Sept 2016) we searched and found a short break for our wedding anniversary in Oct flying from Bournemouth to Vienna. My husband phoned 321 and asked a woman if the flights were direct ' yes'. We then choose a hotel and phoned back to book - price quoted online £134 per person. On the phone she said it had gone up to £164 due to flights being quite booked now. We went ahead and booked. Less than an hour later possibly a supervisor called to tell us that the Bournemouth flight was… Read Full Review

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★☆☆☆☆

“Very rude lady answering phone”

Written on: 15/09/2016 by neej (1 review written)

phoned to ask for confirmation on dates and lugguage allowance; the lady who answered was very rude and abrupt. Couldn't give me details of who i was flying out with prior to booking. said i needed to book first and then details would be sent out. Asked for info to be sent out in an email and again very abrupt and unhelpful. Her words where " do u want it or not as someone else will buy it!!" Asked about hand lugguage allowance and was told it will be up to 10kg, again asked her to confirm exact… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 01/09/2016 by Sanders0n (1 review written)

On the 26/07/2016 I contacted 321 Travel to book a holiday, I spoke to a representative who originally booked a holiday to Rhodes, Greece for 7 nights all inclusive, including flights, all inclusive hotel, transfers and one 20kg baggage allowance for 2 people. The cost of which was approximately £1200.00, however I was soon rang back by holiday booking representative, who advised that there would be a long layover at the airport and therefore agreed to find a holiday to match the price and… Read Full Review

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★☆☆☆☆

“Never use 321 again”

Written on: 27/08/2016 by IreneFigueroa (1 review written)

I will never be booking a holiday with 321 travel again. The holiday we booked and the holiday we had was totally different. On arrival we were taken to a different hotel to the one we had paid for. We were charged for airport charging even though we were advised it was given free due to errors on 321 travels part. Would not recommend them ever… Read Full Review

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★☆☆☆☆

“321 failed ”

Written on: 24/08/2016 by STOKER8BALL (1 review written)

We went under these in January 2016, a massive muddle from start to finish, different airports ( 360 travel miles in car ) different hotels got put in a lower star hotel, got kicked out from our original hotel next day at 6am because this company never booked us there, got told to move to a different location 26 miles away, we were celebrating our engagement so we made arrangements to meet our friends at the original hotel, got promised everything got nothing, took our complaint to trading… Read Full Review

321Travelltd's Response to STOKER8BALL's Review

Written on: 25/08/2016

Dear XXX

May I say how inaccurate your post is.

The fact is that you were awarded a claim because there was no defence made in relation to your allegations. This was because you incorrectly tried to claim against a company that does not exist. As a result the courts cannot send defence papers to a company that does not exist. Like any other person using the British judicial service it is a minimum requirement that you claim against a company that actually exists and that then allows them to defend and counterclaim against you. You will never be able to enforce a judgement against something that does not exist. - thats just the law i'm afraid

Similarly you cannot accuse someone of being guilty of all charges when there has been no hearing or defence issued......

I think that explains and details your absurd post....perhaps you should have the full facts before you accuse




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Bobbyjoe40's reply to 321Travelltd's Comment

Written on: 25/08/2016

So if you know who this person is and where he lives surely you would advise the name of the company that needs to be trying to defend themselves against the claim, try ringing the partner as you have her number, after many calls and emails, and trading standards being involved, you still it seems are hiding and stating that the company does not exist, so if it does not exist why does paperwork get sent out to people via emails to present to the hotels and holiday transportation companies, and if it does not exist why advertise, please advise who the company is that is responsible for not answering to the claims made against them

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321Travelltd's reply to Bobbyjoe40's Comment

Written on: 05/09/2016

Please do not make accusations that you cannot substantiate. No one is hiding - quite the opposite - but we are not at fault if you cannot work out the company that you have an issue with and subsequently pay to take a PO Box to court?!? You will have been sent the full details of the company your receipt and it is obvious with whom you should direct any actions you take. At this point you will need to pay again for the process to restart - but please be aware we will rigorously have any action defended by our solicitors and will subsequently seek full reimbursement of costs.

Alternatively if you wish to call our team to explain your issues perhaps we will able to help and discover why you feel so aggrieved

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★☆☆☆☆

“NOT THE BREAK I BOOKED”

Written on: 07/08/2016 by Rowe404 (1 review written)

BOOKED a short break with 321 Travel. AFTER 24 hours still had not received confirmation of booking. EVENTUALLY was told there were no seats on the flight Id booked but could go from alternative airport. I agreed to this and received confirmation of flights then had a phone call to say hotel we had booked was not available and were offered alternative. I had no choice but to agree. 2 days later I checked the airline and seats were available on the original flight! I think the flight I… Read Full Review

Judylou09's Comment

Written on: 19/08/2016

This is the way they work. I didn't receive the confirmation email 3 days after and they said they couldnt get a direct flight to Greece after all. Offered us Spain in a 2 star hotel with bad reviews. Refused that and was offered more expensive one 2 hours transfer from the airport. We then decided to leave it as they couldnt deliver what we originally wanted and they took £100 out of my bank account. We were not warned of cancellation fees up front.

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321Travelltd's Comment

Written on: 22/08/2016

This is what happens when the busiest period of the year people leave their 'request bookings' (as explained before taking a card) 2-7 days before departure. It is very difficult to source seats for August when you book in August, when the seats have been on sale for over a year. To avoid such issues it would be advised to book peak periods much more in advance than 24 hours to a week in advance. A minimum of 3 months in advance would avoid such issues. The same goes for booking Xmas breaks the week before Xmas, much earlier is needed to avoid availability issues. Also a huge bed bank (Low Cost Beds) going out of business this summer compounds the problem even further with an extra 200,000 rooms needed for people now without.

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Jhogan1982's Comment

Written on: 22/08/2016

If you can't provide holidays leaving within a week of booking then you shouldn't be trading!
Your company is an absolute disgrace I had nothing but problems and that was in May. So why are you blaming the month of August when looking through reviews you can't get it right in any month of the year.
I have had 3 people get in touch with me since June who have also had major issues with your company just like I did.

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321Travelltd's Comment

Written on: 23/08/2016

As read on your last minute booking 'your booking is in a request status', due to seats being tight. We book hundreds of thousands of passengers every year without issue and our complaint ratio is less than 1%. We have 4 stars on here, 5 stars on spokesman said, 5 stars on Trust Pilot etc etc. It's easy to focus on the negative especially when 99 out of 100 people who travel without an 'issue' wouldn't even leave a positive review, but when people have any kind of issue that's the very first thing they do. Reviews are an unbiased view of a company especially so in the Travel Trade, you only have to read reviews on here of Thomas Cook, Thomson etc.

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Michelle9999's Comment

Written on: 25/09/2016

Hi I understand you saying no body leaves good reviews I have not went on my holiday yet that I booked with 321 travel I also had my flight changed so ok really not a big deal since my itenery does state direct flight to Barcelona though have not got email yet with return flight details so I'm a wee bit worried after reading these reviews hopefully gets resent to me and I can review a good holiday in the destination I was offered which on my confirmation so far is correct

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★☆☆☆☆

“Apalling customer service and do not accept responsiblity”

Written on: 22/04/2016 by lbt0810 (1 review written)

I recently booked a holiday with this shoddy company. I generally make my own decisions but be advised do not expect anything other than a mediocre service. Extremely rude on the phone, incapable of making a booking without it being littered with errors. when this is pointed out to them they do not accept responsibility. One or 2 of the staff were ok the rest absolutely waste of time because they don't know what they are doing! I agree with previous reviews too once you go through to booking… Read Full Review

321Travelltd's Response to lbt0810's Review

Written on: 05/09/2016

We are very sorry to hear you felt this was your experience and take note of the issues you felt you have had to try and improve the service for future clients.. We also thank you for an honest review that isn't littered with sensationalism.

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★☆☆☆☆

“Don not book with this company”

Written on: 05/04/2016 by ElliottDelaney (1 review written)

Awful company holiday started off at £145 per person ended up £90 dearer per person didn't send holiday confirmation over for 7 days so we were unable to cancel holiday when we found out what they had actually taken from the credit card they know exactly what there doing as I've seen reviews going back as 2012 stating exactly the same as I am. They added on all kind of insurances and charges nothing but baddies still ongoing matter however 321 travel do not answer to are telephone numbers… Read Full Review

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★☆☆☆☆

“DO NOT USE 321 TRAVEL ”

Written on: 16/02/2016 by DarionNunez (1 review written)

WARNING DO NOT USE IF YOU WANT A HOLIDAY I HAVE GIVEN 1 STAR AS I CAN NOT GIVE - 100 DO NOT USE THIS SITE BY ANY MEANS DO NO BE TAKEN IN BY THERE CHEAP NON EXISTENT HOLIDAYS . ON THE 15/02/2016 WE BOOKED A HOLIDAY TO DEPART ON THE 17/02/2016[PRICE HAS GONE UP £50.00 EACH TO COVER FLIGHT INFLATION] . AFTER CHASING 321 TRAVEL BY RINGING THEM FOR MY HOLIDAY CONFIRMATION ON THE 16/02/2016. I WAS TOLD THERE WAS NO MORE FLIGHTS LEFT. I HAD ALREADY BOOKED MY HOLIDAY INSURANCE, CAR HIRE, PAYED FOR… Read Full Review

321Travelltd's Comment

Written on: 17/02/2016

Dear Client

You booked a holiday less than 48 hours prior to its departure in the middle of a school holiday. When you made your booking you were clearly advised it was on a "request basis and confirmation would take up to 24 hours We contacted you to advise you that there was only one seat left. Unfortunately very last minute bookings like this when they are so cheap are reliant of airlines having availability. Airlines sell their seats 365 days ahead of departure if you wish to guarantee a booking early....but clearly not at these prices. It is unfortunate that we could not help you at this late stage...but of course no money was taken from your payment card and no contract established. We also do advise not to make additional arrangements until you receive confirmation that you are actually going.on holiday and thats its booked

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★☆☆☆☆

“worst travel company to book with ”

Written on: 10/12/2015 by Waylono419 (1 review written)

booked a late deal to lanzorate and day before travel was informed due to computer error they could not delivery holiday at price quoted, so I wouldn't advise bookING with this company to anyone, a computer is only as good as the information be g put into it by humans… Read Full Review

321Travelltd's Comment

Written on: 11/12/2015

We are sorry you feel this way. Booking a holiday going the next day is going to cause issues with availability given the fact they go on sale a year before.

Unfortunately we do not have the human resource to input over 10 million holiday offers each day. All offers upload automatically and are not input manually as you suggest. The system will scan the cheapest flight with the cheapest hotel that you have selected and searched and bring back the results.

To leave a 1 star review for a holiday having no availability the next day is extremely uncalled for, you haven't made a booking, the holiday is simply no longer available as you have left it until a day before. Holidays do not work like train tickets, they need to be booked more in advance.

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Bobbyjoe15's Comment

Written on: 24/08/2016

So why advertise and state you can do this for people as far as I am concerned and rob people blind who work hard for their money to have a holiday last minute

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321Travelltd's Comment

Written on: 05/09/2016

Please explain how we have robbed you blind? You called for a holiday the next day and it was no longer available. An absolutely pathetic review.

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★☆☆☆☆

“DO NOT BOOK WITH THESE PEOPLE! Take your money and...”

Written on: 12/11/2015 by 41Tilley (1 review written)

DO NOT BOOK WITH THESE PEOPLE! Take your money and shocking service.... Eygpt holiday cancelled and the still profit. Poor cust service and love to spoit T & c. Just awful… Read Full Review

321Travelltd's Comment

Written on: 12/11/2015

Hi, who we dealt with earlier this week

When you chose to book your trip to Egypt you we aware of the separate flight and hotel arrangements that had been made. Obviously the situation in Sharm is outside our control. There is no obligation for ANYONE to refund ANY part of your arrangements - the hotel is still open and flights still operating. However appreciating your sensitivity and not wishing to travel you have been provided with a full refund of your flights, and a full refund of the hotel. Your admin charge is non refundable as we still have to administer your booking.

No reasonable person would suggest that spending hours obtaining the various refunds from the relevant suppliers that they are not obliged to provide you with and ensuring then administering payment to you should be done for no reward - hence why admin charges are non refundable. In turn we will not be able to ask our advertising mediums as ask them to refund the advertising cost of anyone that booked to go to Sharm.

When you choose to make a purchase of any item the contractual obligations are advised at the relevant time - and your ungrounded comments above are simply lies.

We are not profiting from the cancellation of your booking - quite the opposite as we are not receiving our commission from the hotels or airlines. We are still charging our admin charges as we are still expected to administrator your cancellation and ensure the safe refund of your funds.

The poor customer service is preposterous as you appear to have taken umbrage at being asked to be patient at a time when we were prioritising clients in resort and requiring IMMEDIATE assistance. At that time you were politely advised that you still had 15 days left before travel and at that time when the airlines had not decided whether they were continuing flights.

Not entirely sure what "love to spoit T & C" actually means, but if that is a referral that we are working by the terms and condtions that you have agreed to abide by then of course we apologise - but as these terms are industry approved and standard practise.

Finally you were offered many solutions throughout the time when you felt we were not helping you which you chose not to accept - my suggestion is that you should not use the poor situation in Egypt as a political tool to expect services outside to the terms that you agreed to book under

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★☆☆☆☆

“awful”

Written on: 09/09/2015 by Clevelandvt449 (1 review written)

Woeful customer service, attitute of staff is awful, communucation is poor not haopy with anything with this company so far, would not recommend to anyone… Read Full Review

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