321Travel Reviews - www.321travel.co.uk

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★☆☆☆☆

“Missold Holiday, add on charges and poor customer service!”

Written on: 07/06/2013 by PrincessJasmine (1 review written)

Have recently booked a holiday. At first the staff seemed helpful and friendly. This was until the confirmation came through. We were sold a 5pm flight from Liverpool airport, when we received the confirmation 10 minutes later it was then a 18.15 flight. My name was also incorrect on the confirmation, I was also told the price of my holiday and then to my horror was charged £72.00 booking fee which was NOT mentioned. When I had called to query this I was told by someone that they would not… Read Full Review

321Travelltd's Response to PrincessJasmine's Review

Written on: 04/09/2013

On the booking you was indeed told the booking fee of £18 x 4, this is the extra £72. This is a charge you were quoted and we simply do not add that on, it is illegal to do so. With regard to the hour difference in time we are sorry if that hour inconvenienced you in any way but it is out of our control.

You may take a different view, but you did call in to air your views about the hour difference, at this point you became very rude and started shouting at the advisor who was trying to help. You are free to call in any time to go through your issues but our staff can only take so much when they receive abusive phone calls.

In any walk of business there are certain problems and issues that crop up from time to time, we have a team that are here to listen and help, but please also treat them with common courtesy.

We book many thousands of passengers each month and over 99% of them are very happy with the service we provide.

321 Travel.

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H4Rj's Response to PrincessJasmine's Review

Written on: 15/11/2013

Agreed, my experience of their service level and attitude is almost identical to yours. This company is probably the worst I have ever come across ever. Avoid them people, spend your money elsewhere.

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★★★★☆

“Last minute booking!!!!”

Written on: 07/06/2013 by Davesprint1 (1 review written)

Just booked through ice lolly a last minute deal with 321 travel going away next week was nice and cheap..... I can't wait :-)… Read Full Review

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★★★★★

“Good service”

Written on: 06/06/2013

I will be storing this number for my further holidays abroad. Where very helpful on getting me flights and I got a wonderful deal at my hotel so all in all a very pleasant experience with the nice lady that I spoke to !… Read Full Review

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★★★★★

“Very helpful for flights”

Written on: 06/06/2013

I have called them a few times now to source my flights to my holiday home, they always seem polite and knowledgable. Always willing to help me and my mother. I said I would post this as I haven't actually booked with them yet, so didn't want to look like a time waster… Read Full Review

Princessjasmine's Comment

Written on: 07/06/2013

Dont book with them they are terrible, very polite and helpful until they have your money the are very rude and aggressive on the phone! Xx

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H4Rj's Comment

Written on: 15/11/2013

I hope you took PrincessJasmines advice!

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★★★★☆

“All inclusive from Cardiff ”

Written on: 06/06/2013 by Taylorboy (1 review written)

Booked an all inclusive deal with my partner to fly from Cardiff going next week, got a cracking deal in a lush 4* hotel in Majorca, with transfers only cost me 250 each.... Result!… Read Full Review

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★★★★☆

“Mallorca palace dream”

Written on: 05/06/2013 by Mrsbradshaw (1 review written)

Not been on holiday without the kids for a long time have just got a great deal from the advisor was very professional and was allowed to pay a deposit and pay the remainder tomorrow. Fantastic service… Read Full Review

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★★★★★

“Well deserved break!!!!”

Written on: 05/06/2013 by JamesTate (1 review written)

Just booked a nice week away with my wife to Spain in July, was very cheap and would recommend to friends and family… Read Full Review

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★★★★★

“Cheap deal for summer”

Written on: 05/06/2013

Found them to be the cheapest on ice lolly and the booking process was really simple… Read Full Review

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★☆☆☆☆

“never never use this company .321 RIPOFF”

Written on: 13/05/2013

lots of add ons dont give you correct ballance owing.not untill you read e,mail total was noticed.will not then answer your phone call.but finally when you do talk to someone very very rude.will not fefund any money only take the whole balance the same day.PLEASE PLEASE DO NOT USE THIS MONEY SPINNING COMPANY.YOU HAVE BEEN WARNED.BEWARE… Read Full Review

321Travelltd's Comment

Written on: 04/09/2013

Just like any travel agent there are optional additional extras (bags,transfers,parking,room upgrades, various flight uprgrades etc) and there are extras we as an agent may charge (credit card fee if using one, booking fee if it applies). The price you see advertised as with any agent is for your flights and hotel only. Anything else charged is based on your decisions, debit card, no charge, just hand luggage, no charge etc.

This libellous comment 'RIPOFF' is simply false and we take such postings extremely seriously.

We are sorry for any customer service issues you feel you had.

321 Travel.

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H4Rj's Comment

Written on: 15/11/2013

I have an identical experience to this and looking at the comment that 'ripoff' is a libellous term. Well that is exactly how I feel after dealing with your travel firm. I feel ripped off and anyone who values their peace of mind and the effort it takes to save your hard earned money should not pick the phone up to 321 Travel. Avoid this company, avoid avoid avoid.

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★☆☆☆☆

“STAY CLEAR OF 321 TRAVEL - COULDNT ORGANISE ANYTHING.”

Written on: 12/05/2013 by kieronkent (1 review written)

Used 321 Travel to book flights for 16 people to Lanzarote for christmas. The names were not correct on the tickets so we contacted them several times to get them changed, but they didnt want to do it. they just kept saying that it would be ok. ( the womens tickets had MR on them and the surnames were spelt incorrect as well. Got to the airport and of course was stopped because of the names wrong, had to pay £104 per person for name change and then told that all seats together had not been… Read Full Review

321Travelltd's Response to kieronkent's Review

Written on: 04/09/2013

We are sorry you experienced such issues but you were fully refunded for this. Low cost airlines at that time were a first come first served basis with regard to seating.

321 Travel.

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★☆☆☆☆

“Stay clear from these liars!”

Written on: 10/05/2013

Booked a cruise with 321 travel...never again. Asked for an additional £300 at time of paying balance..said flights weren't included in advertised price. Used my bank card details to pay for flights without seeking my permission..they had my details whenever I paid the deposit 3 days prior to this. Take my advice book your holiday with a travel agent who will send you confirmation of booking etc. This company have many failings..I could write lots!!!… Read Full Review

321Travelltd's Comment

Written on: 04/09/2013

Having looked into this issue I would agree you had many administration issues with the booking that were addressed and we full take responsibilty for, however with regard to charging you an extra £300 this is simply not true. To do so would be illegal and we would'nt have had our licences renewed if this were the case.

Your card was used to give you full access to your booking online and is advised in our terms. All bank details are secure.

321 Travel.

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H4Rj's Comment

Written on: 15/11/2013

They used my card just like that, without permission. Everyone should heed the truth and steer clear of these liars.

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★★☆☆☆

“ Dont use them do it all yourself you'l be better off”

Written on: 29/04/2013

I made the booking and of course the payment and was told that I would receive an e mail of the booking that day. It did not arrive and I called them the following morning. I was told that there was a 'problem ' there was only 1 seat available on the flight. They then told me he could get flights from airport just up the road which turned out to be 30 miles away and meant my son would have to drive havng only a few hours sleep before doing a 12 hour shift. I called them immediately and was… Read Full Review

Jeetkune13's Comment

Written on: 09/05/2013

I got the exact same excuses and reasons they must be reading from a book! the 1 seat left dilemma and T&C's read out that doesn't actually explain anything!

i now also flying from Portugal to Brussels to Manchester when it was originally confirmed i would be flying there and back from Portugal via Birmingham till there was only one seat left on our flight! outrageous company... no twitter either which shows they cant handle the abuse they get!

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321Travelltd's Comment

Written on: 04/09/2013

321 Travel are not here to get 'abuse' from these type of customers. We also do have a Twitter account and have done for nearly 2 years.

Again, you were called to be offered an alternative when no money had left your card, you are of course at liberty to decline the offer and book elsewhere. What we cannot do is have an offer accepted and booked, then cancel it for free after we have confirmed that booking.

If the holiday you tried to confirm is not available for whatever reason, there is absolutely no problem in you declinging to proceed with any other holiday with us. From time to time this can happen, normally at peak periods and sometimes customers prefer to 'go back to the drawing board' and have another look online. No problem.

321 Travel.

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H4Rj's Comment

Written on: 15/11/2013

Looks like their terms and conditions are meant to snare customers and help them keep money. That is the lowest ebb of customer service and rather than reading the small print I would advise everyone to just steer clear of 321 travel. Avoid avoid avoid

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321Travelltd's Comment

Written on: 04/09/2013

Let me just clear up the procedure.

You made a booking request, at this point NO payment was taken. To say you made a booking and paid is not true, at this point we are trying to confirm your holiday and would never take money until we have a secure booking. In this instance we could not secure the seats and you would have been called back to offer any alternatives available, but again, NO money would have left your bank account.

Your son was indeed called and offered an alternative which he accepted, we then booked this holiday and took the money. Later on you called to cancel it, but at this point it had already been confirmed and full cancellation fees apply.

Just to clear it up, a booking request was made, we tried to get that confimred, no money was taken. We could not confirm the holiday and called back to offer alternatives available within the budget. The passenger then accepted one of those alternatives, we booked it and took the payment. Later on you tried to cancel the holiday, cancellation fees apply.

This is merely just to clear up the innacuracies in your story above.

321 Travel.

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★☆☆☆☆

“Don't believe a word they say.... all they want is...”

Written on: 24/04/2013 by penny52 (1 review written)

Promises made, and always broken. Don't use unless you record phone calls or get everything confirmed in writing. We had a holiday taken to give father 86 repite from looking after mum who has dementia. Because of 321 travel Dad did not get the rest he throughly deserved and needed, and they will not reply to our requests for compensation and return of overpayment for a room that we didn't get. P Sims… Read Full Review

321Travelltd's Response to penny52's Review

Written on: 04/09/2013

We are sorry you feel the service you received was not up to standard. I am not aware of this issue and would welcome you to send this in writing for investigation.

What is the request for compensation actually for if I may ask?

321 Travel.

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Martin1950's reply to 321Travelltd's Comment

Written on: 23/09/2013

We are also sorry that it has taken 5 months to reply, I have therefore sent copies of correspondence in the hope that there will be an investigation.
We are not greedy and only request the repayment of the costs of the totally unsuitable holiday sold to us.
Martin Sims

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321Travelltd's reply to Martin1950's Comment

Written on: 23/09/2013

Then it will be dealt with.

Thanks.

321 Travel.

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Martin1950's reply to 321Travelltd's Comment

Written on: 24/10/2013

It has now been a month since last contact.... when will it be dealt with ?????
not even an acknowledgement... is this just a ploy to prolong the issue in the hope we will get bored, or are you just continuing to take hard earned cash from unwary customers. BEWARE!!!!

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321Travelltd's reply to Martin1950's Comment

Written on: 25/10/2013

This review has been reported as spamming/duplicate reviews for the same thing.

321 Travel.

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Martin1950's reply to 321Travelltd's Comment

Written on: 25/10/2013

Comment on 23/9/13 "Then it will be dealt with"
NO ONE has contacted us !!! THE LOOSELY TERMED HOLIDAY WAS LAST APRIL.
How else can we contact you ?

P Sims

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H4Rj's Response to penny52's Review

Written on: 15/11/2013

Wow, look at the aggression and condescension in 321 Travels replies. I feel for you penny52, you have just had a run in with what might be the UKs worst travel agent. Very rude and aggressive bunch in my experience, everyone should just avoid avoid avoid.

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★★★★★

“Shagaluf!!!!”

Written on: 20/04/2013 by Playgroundlegends (1 review written)

15 going into the barracuda got us into party rooms a result we get free entrance into bcm's result. Bring on the carnage!!! I can't wait… Read Full Review

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★★★★★

“Good call centre”

Written on: 18/04/2013

All my calls were answered promptly and professionally. I got a cheap deal, no silly extras for reps and check ins. In the end I had a lovely half term break too… Read Full Review

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★★★★☆

“Done deal”

Written on: 18/04/2013 by Singlesally (1 review written)

Couldn't book to go out with friends at the price I needed spoke to these guys and they got me a seat saver flight which is code for indirect? I've got a few hours stop in Milan but I'm glad cause otherwise I wouldnt be going!!!… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 18/04/2013 by gers1983 (1 review written)

This company is an absolute joke . Book a weekend away and this is now the 4 th holiday we are in.as funnily enough the first holiday we booked you took the money right awaysaid confirmation would be sent and nothing .wethen rang back up to be told there wasnt enough seats on flight!! We said well just cancel to be told wed lose our money or need to pay £180 extra to go somewere else.funnily enough these phone calks are never what you acually hear on the phone . We leave friday to get email… Read Full Review

321Travelltd's Response to gers1983's Review

Written on: 04/09/2013

To clarify, no money was taken as the holiday could not be confirmed, you were called back to be offered an alternative and again I will state, no money left your card at this point. You must have accpeted an alternative holiday offered and we are sorry the intial holiday wasn't available for whatever reason that may have been.

I'm sorry but I don't quite understand the full extent of your review, but on a side note, 321 Travel cannot be held responsible for people getting ill in resort. Passengers getting ill abroad is completely out of 321 Travels control.

321 Travel.

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H4Rj's Response to gers1983's Review

Written on: 15/11/2013

And they have tried to bury your honest review under a wave of strikingly similar positive looking reviews. What a sad company 321 travel is.

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★★★★★

“Hen do!”

Written on: 15/04/2013 by Jennyframe (1 review written)

Just got back from a messy Easter break in Majorca for 23 of us! Was great! All our rooms were allocated together and out private mini bus was waiting for us at the airport. Flights were abit delayed but that's hardly 321 travels fault.... Promised I'd right a review aslong as all went ok and as you can guess it was :-)… Read Full Review

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★☆☆☆☆

“run while you can”

Written on: 14/04/2013

booked last min holiday with this firm ...found nice hotel good flights from Gatwick..after we had paid them they phoned to say there wasn't enough seats on the plane...they suggested we went from Stansted ..little out of our way but we said yes ..then we phoned again to change the day ...we wanted to cancel but they said it would take up to three days to return our money...funny how they can take it out in mins....we wanted our holiday so accepted .....BIG MISTAKE...we ended up going from… Read Full Review

Shazzanbazza's Comment

Written on: 15/04/2013

They probably paid a lot more for the direct flight! The only reason you would be going in direct was because it would be cheaper and no doubt you didnt want to pay anymore.

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H4Rj's Comment

Written on: 15/11/2013

Better to go with a reputable company.

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321Travelltd's Comment

Written on: 04/09/2013

This holiday you booked a seat save fare that ended up some £200 per person cheaper for a holiday to Crete. The seat save terms briefly, that would have been read 'this flight will be in-direct, involve a stop, or change of aircraft en route'.

Of course there are direct flights, but you didn't want to pay the extra for that fare. If the direct flights were cheaper we would have booked you onto those ones, but they were very very expensive.

Bank refunds are out of our control, we put the refund through as you ask, but it can take upto 3 days to show in your account. You were offered 100% of your money back though and in the end declined.

The reason people search on sites like Icelolly is because they want a budget price. The same holiday with us will cost you £500 where as with Thomas cook it would be more than likely double that with the huge overheads they have. You are of course at liberty to book with whoever you like. If it was within your budget to book the direct flight at the higher cost we would have done that straight off.

321 Travel.

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★☆☆☆☆

“Worst travel company about!!! ”

Written on: 26/03/2013 by MichaelMurphy (1 review written)

First of all this company has treated myself and girlfriend with the worst customer care We have ever received, [name removed] hung up the phone constantly when we were simply trying to find out details of our holiday transfers on a number of occasions, before hand we were supposed to be flying from an airport only 20 miles from where we live then got told we were actually flying from a different airport 55 miles away and given no choice in the matter whatsoever! also to be told that we were… Read Full Review

321Travelltd's Response to MichaelMurphy's Review

Written on: 04/09/2013

Firstly apologies for customer service issues. We have re structured that side of the business to meet customer requirements.

I do not know the full nature of this issue, but safe to say before confirming, you would be fully aware of where you are flying from and to, so any milleage issues are not something we take responsibilty for after the booking is made.

321 Travel.

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Michaelmurphy's reply to 321Travelltd's Comment

Written on: 04/09/2013

So now I'm being made out a liar now honestly do you fools know how to run a business at all? Just been on a great holiday there n needless to say it was nothing at all to do with 321 travel!! Thanks again for ruining what should have been a good holiday. WE WILL NOT BE USING 321 TRAVEL AGAIN

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321Travelltd's reply to Michaelmurphy's Comment

Written on: 04/09/2013

We know how to speak to people with common courtesy.

May I ask, are you saying you booked a holiday and didn't know where you were flying from and to? Every booking all details are read back to the customer, if not, how would they know where they are going?

Yes we run a very successful company thank you with very experienced travel staff and I'm glad you had a wonderful trip.

Just to add, we have been running for almost 2 years now with some 25 bad reviews online, take into account at least half of those reach a resolution or a simply false and the fact we book some 2-3000 seats each month, that represents a complaint ratio of less than 0.01%. Any business will tell you that is a fantastic complaint ratio.

Your review is a complete fabrication of the truth.

321 Travel.

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H4Rj's Response to MichaelMurphy's Review

Written on: 15/11/2013

Agreed, in my opinion they are the worst. Their responses show their low level of customer care and they have been around for more than a few years, was it 'holiday hero' that went bust and left loads of holiday makers stranded, well guess what? It's looks like the same lot at 321 travel, same director names, location and even the same telephone number. Just avoid this company, you will be better safe than sorry.

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