321Travel Reviews - www.321travel.co.uk

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★★★★★

“Benidorm Christmas”

Written on: 15/10/2013 by Bran2001 (1 review written)

Looking forward to my Christmas break to benidorm with the kids, the first Xmas away from England and I can't wait to experience it Xmas in a different country and hopefully a hot country… Read Full Review

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★★★★★

“Great value ”

Written on: 14/10/2013 by Italy2014 (1 review written)

I am one very happy lady after booking a great value break to Venice for 3 nights, 4star hotel great location I can not wait to get on that plane… Read Full Review

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★★★★★

“Canaries for half term.”

Written on: 10/10/2013

I got some very cheap seats on the 26 October half term. Hope all goes to plan and I will update my review on return. Staying at the Adeje grand hotel which looks lovely… Read Full Review

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★★★★★

“Sharm sharm sharm”

Written on: 10/10/2013 by Joejones (1 review written)

I recently booked a trip to Egypt sharm for 7 nights going in half term, got a great deal for the kids holidays which are normally a lot more expensive and my wife is a teacher so we have no choice when to go. But very happy with my deal and can't wait to go now… Read Full Review

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★☆☆☆☆

“Absolute rip off”

Written on: 07/10/2013

They booked our holiday home to the wrong airport, then realised it has a non direct flight attached. Paid for 22kgs of luggage, turns out it was only 20kgs but because of the extra flight they booked us on that 1 only has 15kgs. Was told we were landing at 9pm it's actually 23.40pm. Rang solid for 3 days to amend or find a solution to be lied to and fobbed off at every given moment. Disgusting customer service. Will say anything to get your money. Our journey home should be 4hrs-40mins will… Read Full Review

321Travelltd's Comment

Written on: 08/10/2013

Without knowing who you are, let me firstly clear up the glaring innacuracies.

If we had indeed booked you a flight home to the wrong airport, a call to our team would result in swift rectification. We book what the client wants, has asked for, or has agreed to. If that is incorrect we will change that over for you at no charge if we have made a mistake. My guess is your first choice of airport wasn't available, so we offered you an alternative you accepted. We would not book you home to the wrong airport and just leave it at that, this statement is simply not true.

If indeed you are on a 'seat save' indirect flight, you would have been read the terms of these flights at booking. To briefly reiterate the key points you would have been read on the booking call...'Please give your full attention to the terms and conditions of this holiday, if you require any clarification, or do not understand, please ask before we end the telephone call....This booking is booked onto our seat saver option and the following terms and conditions apply, please note that times, carrier and routine maybe sunject to change and additionally flights will be indirect, involve a stop, or change of aircraft en-route'.

If you are booking one of our low saver fares you will be read those details before payment is taken. If you would knidly let us know who you are, we can get the call recording and supply this to yourselves and the TTA.

These details are read out to you and if you would like a direct flight you can do, but the direct fares at peak times will be some £200 per person more expensive. You can look at the flight prices yourself to see this and it is easily changed if you want to. What we cannot do is offer you a holiday for £400 with a stop over, then change it to a direct flight free of charge, you will need to pay what the direct flight costs.

We also never sell luggage at 22KG, we sell 15/20 KG, so I'm not sure where this issue has come from.

With regard to your customer service issues, sometimes passengers do not like what they hear, that does not mean we have bad customer service. If you are ringing to complain about an in direct flight and we tell you that is the terms of the holiday you have booked, that is merely reading back the terms of the holiday confirmed. Again, a simple solution is to pay to upgrade to direct flights, the holidays are cheaper at peak times because of the stopover as earlier stated.

Certain words are banned by the review centre, not ourselves. We take false reviews very seriously and any libellous comments are defended legally. The review centre is a platform for such reviews and it is as much their responsibilty as it is yours to post 100% accuracies in your review.

I am now going to get in touch with the TTA to find out what this issue is and am going to supply the call recordings for them. I will them update this review with the accurate events and defend the review legally if need be.

321 Travel.

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Jglasgow's Comment

Written on: 14/10/2013

I have had the exact same problem today. The 321 travel co is AWFUL. We were told we were booking for 10am flights, giving us the whole day in Spain on arrival. Only half an hour later, a booking confirmation email told us we'd be arriving in the evening, thus cutting out three day break to two days. Also our flights to Edinburgh which we booked for 11am to Edinburgh were, in fact, to Southhampton then a four hour wait and then a flight to Edinburgh getting in at 7pm. So the whole of my Saturday spent travelling for at least ten hours. An absolute DISGRACE. Please don't book with them.

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321Travelltd's Comment

Written on: 15/10/2013

Ms M*****d,

You are travelling from EDI to AGP 16-19/10. There is one direct outbound flight that leaves at 1505. You can have an in-direct flight at 10 am if you wanted, but the journey time is longer and would get you to AGP at the same time. We can only book you onto flights that operate on the day you wish to travel.

You were read the terms and conditions of the flight, advised to read the rest on our website and you even then agreed to go away and read the terms fully (something we advise) to then confirm the holiday about an hour later.

Your total holiday cost including flights and hotel was £266 per person, you can of course change your inbound flight to a direct flight, this is £288 per person alone, more than the total cost of your holiday. It is completely up to you.

321 Travel

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★★★★★

“Bargain travel bin”

Written on: 01/10/2013

Very impressed, late booking to sharm. Stayed at the marriott which was lovely, naama bay was a fun place? Nice flights, transfers on time. The food there is a bit dodgy if I'm honest but a Nice holiday. No issues atall, I would go back to sharm and use 321 again… Read Full Review

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★★★★☆

“Just returned ”

Written on: 24/09/2013 by Badbellysprite (1 review written)

I have just returned from Mallorca with 321, everything went as planned apart from my transfer took about an hour when it should of only taken about 25 minutes.... Can't help the drop offs I suppose!… Read Full Review

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★★★★★

“Actual prices.”

Written on: 24/09/2013

I'm actually posting on here because of my frustration with other agents. I'd found the holiday I wanted on ice lolly for £187. Called up to book, guess what? Price not available. I went down the list with some 5 or 6 different agents to get different excuses or sales patter each time. In the end stumbled on 321 travel, miles down the page for the same holiday, but priced at £235. I called them, it was all there, no obstacles, ready to book. I will call them again next time as they clearly… Read Full Review

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★★★★★

“Ibiza holiday for the next day!”

Written on: 06/09/2013

Was delighted to get a weeks holiday for me and my two pals. Under £200 each and it was going the next day. Really cannot fault the service and price. Wanted to fly from London but in the end they only had East Midlands within my budget, for the extra journey they booked me free parking!… Read Full Review

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★★★★★

“Great service”

Written on: 02/09/2013 by Dangerdale (1 review written)

Just booked my holiday, rang up and gave my requirements to the sales agent and he got me a deal, I liked it and it was cheap so I took it. Got my email confirmation a few hours later now I just need to pack… Read Full Review

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★★★★★

“Value value value”

Written on: 02/09/2013 by Crazylulu (1 review written)

Wow can not believe the deal that I have just rung up and got? Staff so helpful to find me what I want, very happy right now and can't wait to go… Read Full Review

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★★★★☆

“Ibiza closing parties for September.”

Written on: 29/08/2013

Group of 6 guys going to the San Remo in San Antonio for the end of summer parties it was just £187 each for 3 nights but we did book it a little while ago I found the deals on holiday discount and just called the number all available… Read Full Review

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★★★★★

“Summer holiday”

Written on: 22/08/2013 by Jamiedolly (1 review written)

Nice cheap quick booking made over the phone no hassle, email through within the hour, already checked in online and ready to go next week whoop whoop!!!… Read Full Review

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★★★★★

“Pmi august”

Written on: 21/08/2013

3 night break at the Bellevue for £800. Super cheap prices.out of one airport and back to another and saved me pounds!… Read Full Review

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★★★★★

“Last minute”

Written on: 21/08/2013 by Jamesworld (1 review written)

Booked up to go away Saturday this week, very reasonable price all inclusive with free transfers. Looking forward to getting away and the staff member recommended this hotel as he had been there so I'm sure it shud be good!… Read Full Review

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★★★★☆

“Cheap deal!”

Written on: 20/08/2013 by Laurajones99 (1 review written)

Just booked up for a very cheap last minute deal going to Majorca tomorrow, very late I know but I got the time off made the call now I'm going!… Read Full Review

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★★★★★

“Malaga in August”

Written on: 20/08/2013 by Rebeccaferris (1 review written)

Managed to get a weeks holiday for me and my partner to benalmedina for me and my boyfriend for under £1000. Great price and just hope that the weather is nice… Read Full Review

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★★★★★

“Last minute heaven!”

Written on: 19/08/2013

So many offers with them, I couldn't find anyone on Ice kooky advertising so much last minute stuff. The guy on the phone was so helpful and spent lots of time helping us. I can't say how impressed I am with 321 travel. No one else seemed to have all the offers online that they did. I will use them again for my children's Hidatsa that's for sure. Settled on Majorca in the end… Read Full Review

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★★★★★

“Just booked a great deal to turkey, £699 each for a...”

Written on: 15/08/2013 by Brad2013 (1 review written)

Just booked a great deal to turkey, £699 each for a week 5* all inclusive, fantastic value and I just can't wait to get there now!!! All booked and emailed within 2 hours so all I've gotta do is pack… Read Full Review

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★★★★★

“Milan last minute.”

Written on: 15/08/2013

Found a wonderful last minute deal, had to fly to bergamo which is a bit further out, managed to get 3 nights at a two star for £268. Got some good info about the area and just hope we get the sun. Email came the same day and in all a simple booking process… Read Full Review

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