321Travel Reviews - www.321travel.co.uk

★★★★☆
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★★★★★

“Oh cannot thank them enough”

Written on: 13/06/2014 by patpotts (1 review written)

I am so happy someone sent me this chance to thank the company for arranging my fantastic trip. We went on a cheap cheap last minute budget for 8 people and got a very good deal. I was happy to travel from different airports, and even with the late change made I was still happy to proceed. Very smooth operation, sent the names by email, paid over the phone and all was done. Definably recommend to my community and friends. Thank you… Read Full Review

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★★★★★

“2 nights in Venice ”

Written on: 11/06/2014

Just returned from a fantastic 2 nights in Venice.ist say cannot be more grateful of the team who helped me book this. Definitely going to reuse them for my main holiday in October… Read Full Review

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★★★★★

“Ibiza rocks”

Written on: 11/06/2014 by CarissaHoughton (1 review written)

Always the best prices for Ibiza, my third time using them for Ibiza now. It doesn't let me name the person I spoke to but very helpful guy I use every year. All smooth, I know the area and hotel are fine so will speak to you guys next year I guess!… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 09/06/2014 by hendo46 (1 review written)

first of all if you are thinking of booking a holiday with this company i would think twice my friends booked a holiday to sharm el sheikn a day later they ask me would i like to go with them yes i said so i rang 321travel ask them could i book a holiday to sharm el sheikn and could i be on the same flight as my friends i was told no problem and booked the holiday, when we got the flights information back we notice i had a difference flight number than my friends but they we leaving at the same… Read Full Review

321Travelltd's Response to hendo46's Review

Written on: 16/06/2014

We are very sorry to hear your experience and your geniune complaint. This matter is being looked into and a reply to your email should be with you soon so we can reach a resolution for you.

321 Travel.

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Hendo46's reply to 321Travelltd's Comment

Written on: 30/06/2014

I should have know better still waiting for your response as Ihave said before your customer service is rubbish I've been reading other customer reviews about you and they all say the same you are full of promises but you never deliver so mr Douglas let me see how long your so call customer service take to reply

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321Travelltd's reply to Hendo46's Comment

Written on: 30/06/2014

If you want to only focus on the negative reviews as some people do, then yes. We send away many thousands of passengers each month without any problem and complaints are all relative to the passengers who travel. Any issue can take upto 28 days to reach a resolution after your complaint is registered and if you would like further help the TTA our trade regulator will be happy to help.

I just had a check at the Tesco reviews on here, 2 stars? Because mostly customers with any kind of problem will post online before a resolution is reached, I wouldn't call Tesco a bad company though.

321 Travel.

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H4Rj's reply to 321Travelltd's Comment

Written on: 15/05/2015

What a load of tosh. Tesco get two stars, you only avoid worse because you write your on reviews in order to cover up your bad ones. As for an office meeting, care to publish your office address?

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Hendo46's reply to Hendo46's Comment

Written on: 30/06/2014

After that reply I now know you know nothing
About costumer service you lot spoiled the first part of my holiday and I've already been in touch with a T V program about you and I'm coming down to your London office to see you face to face

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321Travelltd's reply to Hendo46's Comment

Written on: 30/06/2014

We look forward to seeing you and in the meantime you can forward your complaint to the TTA who will be happy to help you as the trade regulator.

321 Travel.

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Northstar888's Response to hendo46's Review

Written on: 13/01/2015

They've took £200 out my account with out me nosing and won't refund it back. I'm going to trading standards about there conduct . I suggest you do the same. Don't let these people get away with it.

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Donkeigh's reply to Northstar888's Comment

Written on: 28/01/2015

If, as you claim (and I don't believe you) they took £ 200 from your account without you NOTICING IT (you cant spell, you wrote 'nosing'), then simply contact your bank or credit card company and ask for a charge back.

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★☆☆☆☆

“322 The pleasure vortex”

Written on: 21/05/2014 by DaxEngland (1 review written)

The price was fine and that is the only positive thing I have to say about 321. The management of their office is unacceptable. They do not have the capacity to adapt to problems imposed on them by airlines. They are unable or unwilling to communicate effectively with their customers. This is after several requests of confirmed updates/changes to be e-mailed. Then the worse of all the issues I had with this firm, and there was many. Was on arrival to Spain. Finding out that the day I made the… Read Full Review

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★★★★★

“Just returned”

Written on: 28/04/2014 by Holiday99999 (1 review written)

I have just returned from a 3 day break in Spain booked with 321 Travel and I said I would write a review aslong as all went well, we had a great time and I roll recommend to my friends… Read Full Review

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★★★★★

“Ibiza baby”

Written on: 28/04/2014 by Anabellag161 (1 review written)

Just got a 3 days trip to Ibiza sorted with a really helpful lady. Great deal and looking forward to it… Read Full Review

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★☆☆☆☆

“Worst travel agent ever knowen to man. I was booking...”

Written on: 25/04/2014 by PranavPatton455 (1 review written)

Worst travel agent ever knowen to man. I was booking my stag weekend in Spain and got put through to 321 travel. The man I was dealing with couldn't have been any nicer or any more helpful while he spewed out details of flights and accommodation fit for a carlsberg advert! Perfect flights from the perfect airport, leaving 9am Friday from Glasgow to Majorca then back 1pm Monday straight to Glasgow "HAPPPY DAYS"..! Paid over the phone by card on Saturday, and me and my 15 mates were buzzing about… Read Full Review

Pevenseyes's Comment

Written on: 05/06/2014

Same happened to us, a family of four, in May this year. Took our money and the next day told us the flights weren't available and actually booked us flights from a different airport with flight changes in different countries. We paid 2 x £50 for baggage and then when we got to airports had to pay all our weight in excess baggage as they hadn't booked us any baggage allowance. Also had to pay 60 Euros for a taxi as the transfer voucher wasn't valid when we arrived in Turkey. Absolutely awful company.

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Captain1001's Comment

Written on: 28/08/2014

This is really common with this company it's all lies and deceit with them. The manager boast about how they have four stars on here, however all the reviews are written by then it's absolutely ridiculous reading them. I've reported them to Trading Standards amongst a few others to try bring this company to the public domain. I urge others to do the same I'm sure most customers have similar complaints.

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★★★★★

“All booked”

Written on: 16/04/2014 by Weber257 (1 review written)

Got ma email confirmation with the link to review. Just a cheap couple of nights break, simple booking, no probs. if I have n e issues I'll come back n add to it… Read Full Review

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★★★★☆

“Genius booking”

Written on: 16/04/2014 by SophiaMcManus1970 (1 review written)

My family had booked to go to the tropitel in sharm el sheikh ages ago. I tried to add on last minute but couldn't find a flight anywhere they were advertising a holiday for the 5th of April which I couldn't get at a reasonable price anywhere!! They gave me the option of doing a stop on the return journey to make the holiday £300 cheaper than I could get anywhere else. I said that's ridiculous to get it that much cheaper but I was assured it was entirely possible so I booked. Genius flight… Read Full Review

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★★★★★

“Easter break”

Written on: 16/04/2014 by 227Strong (1 review written)

Just booked to go to Tenerife for 4 days over Easter. The gentleman could not have been more helpful explained the cost and hotel options for me and got me the deal no other agent bothered to search for. Thanks guys… Read Full Review

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★★★★★

“Very cheap prices ”

Written on: 16/04/2014 by Majorcalads (1 review written)

I booked a holiday last night with 321 Travel to Majorca for me and 3 mates, they got me a really cheap deal and had my confirmation through the next morning. Would recommend… Read Full Review

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★☆☆☆☆

“First. After agreeing a price for a weekend away in...”

Written on: 14/04/2014 by DavianWoods (1 review written)

First. After agreeing a price for a weekend away in Benidorm for 12 lads, upon giving them my card details they tried to charge me an extra 30 tax charge each and advised that it must be charged and was outside of their control. I told them in that case I don't want to book and guess what, in less than 10 minutes they rang to say we don't have to pay. Second. Next a coupe of weeks before we were set to go I rang them to see if everything was OK. They informed me that they were sorry, had… Read Full Review

321Travelltd's Comment

Written on: 15/04/2014

We do not change hotels last minute. Holiday Brokers went out of business and this was who your hotel was booked with. Upon trying to re book the hotel it was so close to the time the best option available was the one booked, your original hotel was fully booked. Research On Holiday Group and you will see many agents and passengers were affected by this large bedbank going into liquidation. Short on cancelling the holiday completely the only option we have is to re book you into another hotel.

321 Travel.

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★★★★★

“Ibiza rocks”

Written on: 13/04/2014 by 291Ray (1 review written)

Just booked up a 3 night break at the Ibiza rocks hotel. Was recommended the hotel and it does look lovely I have to say, will review it on my return. The price was cheap and simple enough to book. Very efficient and just hoping I'm not too old for the parties!… Read Full Review

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★★★★★

“Ibiza again!!!”

Written on: 09/04/2014 by Hollyholiholiday (1 review written)

Ibiza again, booked last year with 321 and it was another simple cheap booking. I'll be telling m pals to give u a call n add on!… Read Full Review

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★★★★★

“Great service”

Written on: 08/04/2014 by Holiday2014april (1 review written)

Booked my holiday to the costa Brava with 321 Travel yesterday and must say found there service first class, straight through to an English call centre which is not always the case when I've rang other companies, will recommend them to my friends… Read Full Review

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★☆☆☆☆

“warning complaint pre-authorised £300 from my credit...”

Written on: 04/04/2014 by angryfedup1 (1 review written)

warning on 321 travel. Do not use 321 travel - their terms and conditions are unfair according to guidance on unfair terms in package holiday contracts - 'a standard term is unfair if contrary to the requirements of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contact, to the detriment of the consumer'. they rattle through terms and conditions of seatsavers very quickly - I stopped the salesman several times as could not hear him well… Read Full Review

321Travelltd's Response to angryfedup1's Review

Written on: 07/04/2014

I work in the admin team at 321 Travel, so let me just clear up the 'issue' on this booking.

The booking was booked under our seat saver option, this will in simple terms be the cheapest way to get you from point A to B. If you do not wish to proceed with this booking you are within your right to do so. The key terms of this are not rushed through and customers are advised before the terms are read to listen carefully and stop us if they do not understand, they are also advised to fully read the terms on our website if they wish to do so.

If a direct flight is cheaper, you will go onto a direct flight, if not, the flight will have a stop. Many people are happy to take thier families to Eygpt for example, hundreds of pounds cheaper than normal on a seat saver fare. What some people do and are fully aware of what they're doing is see a flight for £600 to Sharm, call us, book a seat saver fare for £300, then complain to try and get a direct flight for that money.

What actually happened on this booking is the customer booked a seat saver fare which means the flight may be indirect. The passenger was called back to be notified of this as the direct flight was alot more expensive. As a courtesy the passenger was offered 5 options. Option 1, change from GLA to PIK on the same day for no extra charge. Option 2, day earlier direct flight from GLA. Option 3, pay extra for the direct flight. Option 4, a flight that had a stop on the way out only. Option 5, cancel the holiday.

There were plenty of options available and lots of help to try and resolve it. A direct flight was not available for the money paid on this booking. A booking can still be completed but all help has been refused.

321Travel.

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H4Rj12's Response to angryfedup1's Review

Written on: 10/04/2014

They did the same to me and you will see quite a few others. They troll these sites and write their own reviews also so expect some comments from them telling them how its all your fault. It isn't, complain to your bank, to the police, to trading standards, to visa, ask for a copy of the phone recordings and the corresponding phone log, they have to provide it, and when they don't, then report that to trading standards and the police as a separate issue. Their original ts&cs on the website have been changed to suit their nefarious looking activities but I managed to keep a copy of the originals and lodge them with various bodies but beware of a snake that tries to shed it's skin.

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Sambopeas's reply to H4Rj12's Comment

Written on: 16/04/2014

Would it be possible for you to send me a copy of there original terms and conditions before they changed them with the date it took effect as I'm also having a lot of trouble with them.
It might help me out a bit

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Angryfedup1's reply to H4Rj12's Comment

Written on: 16/04/2014

not so angry and fed up now, as we are close to sorting it out! I thought it was worth one more call to 321 travel, rather than trying for weeks to get the money back and I have to say that their customer service was a completely different experience this time and they were very helpful. As prices and availability had changed, the solution has involved a change of date, duration and airport, with a late outward flight, but I am ok with this, as they have included the extra night of accomodation and carparking for free. They are also adding in resort transfer, which apparently was not included originally. Still finding it a bit of a hassle sorting stuff with their admin - confusing confirmation, as lots of stuff incorrect and don't know what is happening with the room, which should have been a triple, as paying adult prices, with no reductions for my two kids. At least it is nearly organised and we are going on a holiday. I am grateful for the effort that 321 travel have made to sort this out.

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★★★★★

“Fantastic holiday!”

Written on: 28/02/2014 by Northamptonlinda (1 review written)

Having been very worried, as this was the first time I have used 321, I was very pleased with the experience. Booking was easy and transactions smooth and hassle free. Flights, transfers and hotel perfect, couldn't fault the holiday and will be using 321 again!… Read Full Review

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★★★★★

“Do it all again”

Written on: 26/02/2014

Thank you for arranging my week in lanz. It was lovely and I want to do it all again tomorrow!!! Good service and exactly what I was expecting… Read Full Review

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★★★☆☆

“Resolved issue.”

Written on: 26/02/2014

My transfers never turned up! Had to pay for a taxi but 321 refunded me upon my return and sent me a holiday voucher… Read Full Review

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