321Travel Reviews - www.321travel.co.uk

★★★★☆
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★★★★★

“Ibiza again!!!”

Written on: 09/04/2014 by Hollyholiholiday (1 review written)

Ibiza again, booked last year with 321 and it was another simple cheap booking. I'll be telling m pals to give u a call n add on!… Read Full Review

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★★★★★

“Great service”

Written on: 08/04/2014 by Holiday2014april (1 review written)

Booked my holiday to the costa Brava with 321 Travel yesterday and must say found there service first class, straight through to an English call centre which is not always the case when I've rang other companies, will recommend them to my friends… Read Full Review

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★☆☆☆☆

“warning complaint pre-authorised £300 from my credit...”

Written on: 04/04/2014 by angryfedup1 (1 review written)

warning on 321 travel. Do not use 321 travel - their terms and conditions are unfair according to guidance on unfair terms in package holiday contracts - 'a standard term is unfair if contrary to the requirements of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contact, to the detriment of the consumer'. they rattle through terms and conditions of seatsavers very quickly - I stopped the salesman several times as could not hear him well… Read Full Review

321Travelltd's Response to angryfedup1's Review

Written on: 07/04/2014

I work in the admin team at 321 Travel, so let me just clear up the 'issue' on this booking.

The booking was booked under our seat saver option, this will in simple terms be the cheapest way to get you from point A to B. If you do not wish to proceed with this booking you are within your right to do so. The key terms of this are not rushed through and customers are advised before the terms are read to listen carefully and stop us if they do not understand, they are also advised to fully read the terms on our website if they wish to do so.

If a direct flight is cheaper, you will go onto a direct flight, if not, the flight will have a stop. Many people are happy to take thier families to Eygpt for example, hundreds of pounds cheaper than normal on a seat saver fare. What some people do and are fully aware of what they're doing is see a flight for £600 to Sharm, call us, book a seat saver fare for £300, then complain to try and get a direct flight for that money.

What actually happened on this booking is the customer booked a seat saver fare which means the flight may be indirect. The passenger was called back to be notified of this as the direct flight was alot more expensive. As a courtesy the passenger was offered 5 options. Option 1, change from GLA to PIK on the same day for no extra charge. Option 2, day earlier direct flight from GLA. Option 3, pay extra for the direct flight. Option 4, a flight that had a stop on the way out only. Option 5, cancel the holiday.

There were plenty of options available and lots of help to try and resolve it. A direct flight was not available for the money paid on this booking. A booking can still be completed but all help has been refused.

321Travel.

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H4Rj12's Response to angryfedup1's Review

Written on: 10/04/2014

They did the same to me and you will see quite a few others. They troll these sites and write their own reviews also so expect some comments from them telling them how its all your fault. It isn't, complain to your bank, to the police, to trading standards, to visa, ask for a copy of the phone recordings and the corresponding phone log, they have to provide it, and when they don't, then report that to trading standards and the police as a separate issue. Their original ts&cs on the website have been changed to suit their nefarious looking activities but I managed to keep a copy of the originals and lodge them with various bodies but beware of a snake that tries to shed it's skin.

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Sambopeas's reply to H4Rj12's Comment

Written on: 16/04/2014

Would it be possible for you to send me a copy of there original terms and conditions before they changed them with the date it took effect as I'm also having a lot of trouble with them.
It might help me out a bit

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Angryfedup1's reply to H4Rj12's Comment

Written on: 16/04/2014

not so angry and fed up now, as we are close to sorting it out! I thought it was worth one more call to 321 travel, rather than trying for weeks to get the money back and I have to say that their customer service was a completely different experience this time and they were very helpful. As prices and availability had changed, the solution has involved a change of date, duration and airport, with a late outward flight, but I am ok with this, as they have included the extra night of accomodation and carparking for free. They are also adding in resort transfer, which apparently was not included originally. Still finding it a bit of a hassle sorting stuff with their admin - confusing confirmation, as lots of stuff incorrect and don't know what is happening with the room, which should have been a triple, as paying adult prices, with no reductions for my two kids. At least it is nearly organised and we are going on a holiday. I am grateful for the effort that 321 travel have made to sort this out.

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★★★★★

“Fantastic holiday!”

Written on: 28/02/2014 by Northamptonlinda (1 review written)

Having been very worried, as this was the first time I have used 321, I was very pleased with the experience. Booking was easy and transactions smooth and hassle free. Flights, transfers and hotel perfect, couldn't fault the holiday and will be using 321 again!… Read Full Review

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★★★★★

“Do it all again”

Written on: 26/02/2014

Thank you for arranging my week in lanz. It was lovely and I want to do it all again tomorrow!!! Good service and exactly what I was expecting… Read Full Review

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★★★☆☆

“Resolved issue.”

Written on: 26/02/2014

My transfers never turned up! Had to pay for a taxi but 321 refunded me upon my return and sent me a holiday voucher… Read Full Review

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★★★★★

“Good holiday”

Written on: 26/02/2014

I am tough lady to please so I was very impressed that I managed to get 3 days in Prague quite as easily as I did! The flight were good, if a little bumpy, and the hotel was good value - thanks for the recommendation. I must recommend the bridge restaurant just under Charles bridge which was quite fantastic. Overall this worked very well and I look forward to dealing with these guys again. Thanks… Read Full Review

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★★★★★

“Can't fault at all”

Written on: 26/02/2014 by Firsttimesharm (1 review written)

I've recently returned from a 10 day break in Egypt and I must say it was superb! Every little detail was perfect from my sea view room request to the quality of the hotel, I'd not been to Egypt before so wasn't sure what to expect but the advisor recommended the Hilton sharks bay and it was fantastic in every way.... Even the weather was great ;-)… Read Full Review

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★★★★★

“Fun in the sun”

Written on: 25/02/2014 by Funinthesun1 (1 review written)

I've just booked a stress free holiday for me and my wife for a much needed break in Portugal, can't wait to get out there and what makes it even better is I got it on such a good deal… Read Full Review

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★★★★★

“Canaries sun I hope!!!!”

Written on: 25/02/2014

Just arranged a week to Tenerife. Really nice chap to deal with and a keen price to. Can't ask for much more than helpful l, friendly and knowledgeable service. Let's hope the weather matches the build up!!!!… Read Full Review

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★★★★★

“Cheap sharm”

Written on: 24/02/2014

Haven't travelled yet but booked a very cheap exclusive offer from the ice lolly newsletter. Rooms had a free upgrade and transfers were also included. Will add my review about the hotel on my return but all in all very happy with the service… Read Full Review

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★☆☆☆☆

“awful company”

Written on: 23/02/2014

after booking with this company and thinking wow that was very easy i then get an email to say that i have been charging an extra 18 pounds per person per way!! there is 6 of us so this added on about 200 pounds to our holiday!! i then go to check in at gatwick and get told that me and my partner have to sit seperately on the plane from our 3 young children who have never flown as we hadnt checked in online! i rang 321 travel 3 times and asked them about this before our holidqay as i was… Read Full Review

321Travelltd's Comment

Written on: 24/02/2014

Any additional fees to a holiday would be quoted before the booking is confirmed, this simply would not just be added to a booking. If you would like the call recording, please give us a call and we will be happy to provide this.

Yes we do advise you to checkin at the airport, so long as you checkin with at least 2 hours to go, seating is generally not an issue, if you are any later than this problems can occur, but airlines are very understanding when it comes to this. We never have any issues with passenger seating who checkin with at least 2 hours notice.

321 Travel.

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Kirsty87's Comment

Written on: 26/02/2014

You dont clearly state that it is £18 PER WAY! And at no point was I advised to check in online hence why I rung up twice to ask what my reference number was so I could check in and both times the lady said I dont need to!!
You never apoligise for your mistakes just try and cover them up with excuses.
You should listen to the the recordings of me ringing up twice to ask and you will see that im not lying, feel free to also listen to the first recording of my booking where the man I booked with says its £18 per person in taxes which I agree to, he does not state thatais each way!!

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321Travelltd's Comment

Written on: 26/02/2014

We never at any point said you lied. We quote all prices over the phone and we do advise you to checkin at the airport unless it's an airline where you HAVE to checkin online. As long as you are at the airport in plenty of time issues regarding seating are rare. We hope you enjoyed your holiday.

321 Travel.

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H4Rj12's Comment

Written on: 12/06/2014

Where is my call recording. I have asked for it and sometimes you have it and other times you dont. Is travelate one of your companies, steer clear of that too.
Call recordings, lol. Why would a rhief record hia crime.......

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2857Mal's Comment

Written on: 11/03/2014

Had the same experience with extra charges and their ability to change itinerary and charge you for it.

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★★★★☆

“problem resolved”

Written on: 28/01/2014

I would just like to state that after speaking to a director of 321 travel my issue has been resolved with a full refund of my taxi costs to the hotel from the airport. With a 50 voucher added for my next holiday… Read Full Review

321Travelltd's Comment

Written on: 29/01/2014

Thank you for your honest review.

321 Travel.

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★★★★★

“Best price for Egypt”

Written on: 21/01/2014

This company certainly can deliver on cheap prices to Egypt, the fares to naama bay couldn't be touched. Very happy with the service… Read Full Review

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★★★★★

“One of the best websites I've used...”

Written on: 18/01/2014 by Poochiedoobydoo (1 review written)

Totally brilliant website. I was recommended by a few friends who had booked with them. I spent a whole looking through the best deals on the deal finder, well impressed. Once I found the one I have them a call and booked online. I did my own research on the hotel and booked. Marriott beach side in naama, very impressed with the standard and the pricing was the best I could find. I will be bookmarking the site and also recommending to my friends… Read Full Review

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★★★★★

“Nice experience”

Written on: 22/11/2013

Just organised a 4 nights break to Madrid very helpful and more than happy with the experience… Read Full Review

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★★★★★

“Very helpful sales team”

Written on: 15/11/2013

Found on ice lolly for city breaks in November. To be honest all the agents had the same kind of cheap fares. The hotel chopan came up for 321 and it looked like the hotel for me. Gave them a call and they helped me change around the dates and airports to actually get a cheaper deal. Advised on tours and research was done on my behalf by the agent. Very impressive service and I echo the other reviews here!… Read Full Review

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★★★★★

“Unbelievable help...thank you so much”

Written on: 07/11/2013

I would like to thank you so much for you help (especially Peter) after my daughters holiday. She had a great holiday, but due to the airports incompetence she missed her return flight home. Being heavily pregnant and stuck in Turkey I really did not know what to do. Thank you for calling her so we could all talk, and despite her worrying that the only flight was 48hours later, Peter found her seats home 6 hours later, but at least she was home safely. Really cannot thank them enough not only… Read Full Review

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★★★★★

“And away I go ”

Written on: 04/11/2013 by Holiday201313 (1 review written)

Booked a holiday about 2 hours ago going this weekend to Rome, already have all my holiday details and I'm ready to go… Read Full Review

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★★★★★

“All booked up”

Written on: 01/11/2013 by Sandywaves (1 review written)

Very excited to have booked such a cheap holiday going so soon, very helpful staff with cheap prices.... Job done!… Read Full Review

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