321Travel Reviews - www.321travel.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT BOOK WITH THEM I REPEAT DO NOT BOOK!!”

Written on: 27/02/2017 by raCoffey408 (1 review written)

Where do I start, apart from changing my hotel to hotel 24hours before my holiday, they also did not fulfil their promise to ring me back to change this. I was on hold as caller number 1 for 55 minutes until I was told to put the phone down as they experiencing 'high amounts of calls'.... hmmm. Im sorry but how is it exceptable in any way to change someones hotel to a boat 24 hours before departure?? Its not! If I wanted to stay on a boat I would have booked the boat but instead I wanted a… Read Full Review

Distressedcustomer123's Comment

Written on: 27/02/2017

I have had similar issue with them but my hotel was changed 12 hours before. They said it was Thomas cook who have changed my hotel to only find out from Thomas cook that the hotel was changed by 321/travel group the day after I booked the hotel not 12 hours before! Thomas cook had no clue and plus 321/travel group charged me way too much for the hotel they changed it to. If the hotel was changed and upgraded like they said on phone I would have been ok but they did not do anything to benefit me. Instead I lost out!!!

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★☆☆☆☆

“Nightmare! Worst travel agent! False promises!”

Written on: 23/02/2017

Nightmare! Worst travel agent!  The worst travel agent you can come across. They have ruined my holiday to Turkey even before getting there! I had a text day before saying they have changed my hotel and that they have upgraded room and hotel to one similar to the hotel initially booked. When I got to the new hotel I found that the hotel is a cheaper option to the one I paid for! No room upgrade and when you try call them from abroad you can't get through and all your credit goes so your kind… Read Full Review

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★☆☆☆☆

“BOOKINGS TAKEN ON NON EXISTANT FLIGHTS!!!”

Written on: 13/02/2017 by AshlyDaniel (1 review written)

booked holiday from Exeter to Fuerteventura DIRECT FLIGHTS, found out Exeter does not fly direct, told by very rude girl to cancel is £50.00 pp. Curiously they had taken £100.00 already. they can't get the other £800 as the card has been cancelled. As with any company selling online they are subject to DISTANCE SELLING LAWS and that gives a cancellation right with FULL REFUND.This company is obtaining money by deception and is fraudulent… Read Full Review

321Travelltd's Comment

Written on: 13/02/2017

Dear Mr XXXX (so as not to identify you)

As you were very clearly told when you agreed to the booking, the flight was operating with a stop. You are not telling the truth by saying you were advised it was direct. WE HAVE LISTENED TO THE CALL. You too have been offered to listen to the call.

Unfortunately your knowledge of law is incorrect. There is no such thing as Distance Selling Laws, what i believe you make reference too is Contract Consumer Regulations (2013) which travel and many other industries are exempt from.

Your comments regarding deception and fraud are libellous. They have now been sent through to solicitors and they will be in contact shortly

I would suggest that in future you listen carefully to what you are purchasing and if it is not what you want to buy, that you refuse prior to providing your payment details. You cannot place blame on a retailer that has provided you with the terms of what you are purchasing when they now dont suit you

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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Ollysprolly's Comment

Written on: 14/02/2017

the sales person clearly told me that the flight was from Exeter to fuertaventura direct otherwise no booking would have been made, upon trying to recheck times and with out any terms etc available or indeed any details of proposed booking and your office being unable to elaborate further, I checked with Exeter to find they do not fly to Fuerteventura on any day, perhaps a private jet was to be waiting for us! after checking rather disturbing comments on Review my debit card was stopped but not before £100 had been taken. I was then contacted by the office to be told both flight & accommodation needed changing surprise surprise see other comments. My HONEST mistake these companies are not covered under distance selling laws, that needs looking at, but do have to comply with other consumer protection acts I seems to be a common complaint that this scenario is happening to many others too, see Reviews. I have never encountered such a curious way of booking a 7 day holiday and most certainly won't be using 321 travel, as to my requested £100 refund I will not be holding my breath! lifes to short and i'm off on holiday with an operater that I booked with inc' visas in 45min's.

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321Travelltd's Comment

Written on: 15/02/2017

Sorry, once again, this is factually incorrect - if only you were prepared to listen to the call and what was actually sold to you rather than spuriously making unsubstantiated claims about something we are wishing to demonstrate did not happen.

Like we offered previously please please listen to the call - listen to what you agreed to and what we offered you

regards

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★☆☆☆☆

“Not the holiday I have paid for ”

Written on: 14/01/2017

I rang and booked a holiday to Lanzarote and was given flight times and everything I asked for , I handed over my card details. 10 minutes later I get a phone call telling me it was an indirect flight. I was told I wasn't very flexible because they had a deal flying from Leeds and I refused as I live in Lancashire. I was told that the lady I booked it with will have told me that the flight could be indirect, obviously she didn't as my husband has vertigo and he can just about handle 1 flight… Read Full Review

Bigmemphis's Comment

Written on: 13/02/2017

read my comment above, there must be a way of shutting down rogue traders like this, perhaps they sell timeshare too!!!

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★★★★★

“2 days to go”

Written on: 22/12/2016 by AdalynDay (1 review written)

I didn't think I would get a late price over Christmas thank you for all your help… Read Full Review

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★★★★★

“Egypt for xmas”

Written on: 21/12/2016 by Simeonz1970 (1 review written)

Got a great trip sorted to hurghada as part of a Red Sea package. All inclusive amazing deal and the process was simple and easy. Hopefully it all goes to plan as I would defo come back again… Read Full Review

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★★★★★

“Last minute for xmas”

Written on: 21/12/2016 by 1956Spence (1 review written)

I can see people have had issues previously so I was a little apprehensive. However pleased to report a great experience. This company clearly has the ability to find offers others can't because no one else could match my needs. Nor would 3 others even help... I was attended to by a British speaking call centre lady (which was not always the case) who was courteous and professional. My paperwork followed and what I expected seems in place Anyhow very much looking forward to the trip… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 17/12/2016 by McNeill451 (1 review written)

My sister booked a late holiday for family through its agent constant change of flights which she agreed to as flying out at end of week 2 people had to stay on a extra day were not informed they were going to a completely different airport. Baggage had not been added to flights she was still arguing with them day before flights that this had not been done she informed them she had phoned airline and they had confirmed this eventually after numerous calls this was resolved. We required four… Read Full Review

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★☆☆☆☆

“How in the hell have this company got 4 star rating??”

Written on: 15/12/2016 by IlianaKincaid (1 review written)

Do not trust them!!! They took £320 plus out of my account.. they made so many mistakes with the booking, wrong address, booked me a 7 day holiday after a 5 day holiday was agreed, they booked a flight home a day before the holiday ended. When we told them they made mistakes they corrected them by booking what we wanted but never cancelled their mistakes so we ended up with 2 extra nights plus 3 flights.. I gave them a budget of maximum £500 per person and they came up with a total holiday… Read Full Review

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★☆☆☆☆

“Load of rubbish”

Written on: 17/11/2016 by Hannarv341 (1 review written)

Haven't even went away with u yet and u r messing us about...wanting extra money after we agree holiday saying flights changed ...yr a total disgrace ...new the reviews were right about u...I want a refund… Read Full Review

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★★★★★

“Egypt holiday ”

Written on: 16/11/2016 by Hastingsyv381 (1 review written)

Took the plunge to book a holiday in Egypt. Hurghada holidays were so cheap in February and ended up getting a great deal. Found their website via ice lolly and called directly, this is the best time of year to call as it's quiet and they literally do everything to help!… Read Full Review

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★★★★★

“Best at finding deals”

Written on: 15/11/2016

Got a city break that nobody else would search for. Very helpful and the holiday went perfectly. All for under £100. Many thanks for the great service… Read Full Review

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★★★★★

“Couldn't fault them ”

Written on: 14/11/2016 by Gray82 (1 review written)

The only agent I found for last minute stuff that actually bothered to help me and get something within budget. Great service and great holiday… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 19/10/2016 by Bobbyjoe15 (1 review written)

As of my previous post we have contacted the customer services for this company, I was told on 9th sept that the compensation was being sent out within 28 days and the cheque has still not materialised,I have contacted them again and have been ignored, this has now been ongoing for 8month as the claim against them started in Feb '16. I really dont think this company has any morals at all… Read Full Review

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★☆☆☆☆

“321 travel is a joke!!!! ”

Written on: 16/09/2016 by djStevenson1966 (1 review written)

Yesterday (Sept 2016) we searched and found a short break for our wedding anniversary in Oct flying from Bournemouth to Vienna. My husband phoned 321 and asked a woman if the flights were direct ' yes'. We then choose a hotel and phoned back to book - price quoted online £134 per person. On the phone she said it had gone up to £164 due to flights being quite booked now. We went ahead and booked. Less than an hour later possibly a supervisor called to tell us that the Bournemouth flight was… Read Full Review

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★☆☆☆☆

“Very rude lady answering phone”

Written on: 15/09/2016 by neej (1 review written)

phoned to ask for confirmation on dates and lugguage allowance; the lady who answered was very rude and abrupt. Couldn't give me details of who i was flying out with prior to booking. said i needed to book first and then details would be sent out. Asked for info to be sent out in an email and again very abrupt and unhelpful. Her words where " do u want it or not as someone else will buy it!!" Asked about hand lugguage allowance and was told it will be up to 10kg, again asked her to confirm exact… Read Full Review

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★★★★★

“Happy customer”

Written on: 07/09/2016

I believe in fair press so thought I would let people know how happy I was with my experience. I left it very late this year to book (my husbands job issue) and called to travel two days later. Firstly I had trawled 6 different companies prior to speaking to 321. Most either didn't want to entertain me or didn't speak any English. Yes it took some time, but these guys knew their stuff. We got a great deal- the hotel was as I expected - "no changes" "no surprises". Maybe I was lucky or just… Read Full Review

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★★★★★

“Quick sale”

Written on: 05/09/2016 by Holidaylover99 (1 review written)

I booked a holiday with 321 travel just yesterday and I must say I was very impressed with how quick and easy it was and how helpful they were, can't wait to go now :-)… Read Full Review

Bobbyjoe15's Response to Holidaylover99's Review

Written on: 05/09/2016

You may have to endure extra baggage charges, a different location, a lower star hotel which you will have to pay taxis fares for (which you will not get any compensation for) & not the mention the non existent customer service, good luck

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321Travelltd's Response to Holidaylover99's Review

Written on: 06/09/2016

Many thanks for your review. You have booked with plenty of notice which makes it a much smoother transaction.

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★☆☆☆☆

“Very bad service”

Written on: 01/09/2016 by Sanders0n (1 review written)

On the 26/07/2016 I contacted 321 Travel to book a holiday, I spoke to a representative who originally booked a holiday to Rhodes, Greece for 7 nights all inclusive, including flights, all inclusive hotel, transfers and one 20kg baggage allowance for 2 people. The cost of which was approximately £1200.00, however I was soon rang back by holiday booking representative, who advised that there would be a long layover at the airport and therefore agreed to find a holiday to match the price and… Read Full Review

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★☆☆☆☆

“Never use 321 again”

Written on: 27/08/2016 by IreneFigueroa (1 review written)

I will never be booking a holiday with 321 travel again. The holiday we booked and the holiday we had was totally different. On arrival we were taken to a different hotel to the one we had paid for. We were charged for airport charging even though we were advised it was given free due to errors on 321 travels part. Would not recommend them ever… Read Full Review

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