321Travel Reviews - www.321travel.co.uk

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Latest Reviews

★☆☆☆☆

“Never use 321 again”

Written on: 27/08/2016 by IreneFigueroa (1 review written)

I will never be booking a holiday with 321 travel again. The holiday we booked and the holiday we had was totally different. On arrival we were taken to a different hotel to the one we had paid for. We were charged for airport charging even though we were advised it was given free due to errors on 321 travels part. Would not recommend them ever… Read Full Review

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★☆☆☆☆

“NOT THE BREAK I BOOKED”

Written on: 07/08/2016 by Rowe404 (1 review written)

BOOKED a short break with 321 Travel. AFTER 24 hours still had not received confirmation of booking. EVENTUALLY was told there were no seats on the flight Id booked but could go from alternative airport. I agreed to this and received confirmation of flights then had a phone call to say hotel we had booked was not available and were offered alternative. I had no choice but to agree. 2 days later I checked the airline and seats were available on the original flight! I think the flight I… Read Full Review

Judylou09's Comment

Written on: 19/08/2016

This is the way they work. I didn't receive the confirmation email 3 days after and they said they couldnt get a direct flight to Greece after all. Offered us Spain in a 2 star hotel with bad reviews. Refused that and was offered more expensive one 2 hours transfer from the airport. We then decided to leave it as they couldnt deliver what we originally wanted and they took £100 out of my bank account. We were not warned of cancellation fees up front.

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321Travelltd's Comment

Written on: 22/08/2016

This is what happens when the busiest period of the year people leave their 'request bookings' (as explained before taking a card) 2-7 days before departure. It is very difficult to source seats for August when you book in August, when the seats have been on sale for over a year. To avoid such issues it would be advised to book peak periods much more in advance than 24 hours to a week in advance. A minimum of 3 months in advance would avoid such issues. The same goes for booking Xmas breaks the week before Xmas, much earlier is needed to avoid availability issues. Also a huge bed bank (Low Cost Beds) going out of business this summer compounds the problem even further with an extra 200,000 rooms needed for people now without.

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Jhogan1982's Comment

Written on: 22/08/2016

If you can't provide holidays leaving within a week of booking then you shouldn't be trading!
Your company is an absolute disgrace I had nothing but problems and that was in May. So why are you blaming the month of August when looking through reviews you can't get it right in any month of the year.
I have had 3 people get in touch with me since June who have also had major issues with your company just like I did.

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321Travelltd's Comment

Written on: 23/08/2016

As read on your last minute booking 'your booking is in a request status', due to seats being tight. We book hundreds of thousands of passengers every year without issue and our complaint ratio is less than 1%. We have 4 stars on here, 5 stars on spokesman said, 5 stars on Trust Pilot etc etc. It's easy to focus on the negative especially when 99 out of 100 people who travel without an 'issue' wouldn't even leave a positive review, but when people have any kind of issue that's the very first thing they do. Reviews are an unbiased view of a company especially so in the Travel Trade, you only have to read reviews on here of Thomas Cook, Thomson etc.

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★☆☆☆☆

“Apalling customer service and do not accept responsiblity”

Written on: 22/04/2016 by lbt0810 (1 review written)

I recently booked a holiday with this shoddy company. I generally make my own decisions but be advised do not expect anything other than a mediocre service. Extremely rude on the phone, incapable of making a booking without it being littered with errors. when this is pointed out to them they do not accept responsibility. One or 2 of the staff were ok the rest absolutely waste of time because they don't know what they are doing! I agree with previous reviews too once you go through to booking… Read Full Review

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★★★★☆

“No complaints,”

Written on: 12/04/2016 by suzycrusee (1 review written)

First time we used 321, delivered exactly what they said, quick turnaround of info - we flew on hols within 48 hrs of booking. No problems when we arrived in Cyprus; return taxi on time, flights on time and hotel exactly as stated, would use again and recommend… Read Full Review

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★☆☆☆☆

“Don not book with this company”

Written on: 05/04/2016 by ElliottDelaney (1 review written)

Awful company holiday started off at £145 per person ended up £90 dearer per person didn't send holiday confirmation over for 7 days so we were unable to cancel holiday when we found out what they had actually taken from the credit card they know exactly what there doing as I've seen reviews going back as 2012 stating exactly the same as I am. They added on all kind of insurances and charges without permission nothing but baddies still ongoing matter however 321 travel do not answer to are… Read Full Review

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★★★★★

“Very helpful”

Written on: 02/03/2016

Just completed my travels with this agent. I was a little unsure originally but everything worked like clockwork Very courteous and professional. Also these guys get flight no one else could and I must thank them Will absolutely be in touch again for summer… Read Full Review

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★☆☆☆☆

“DO NOT USE 321 TRAVEL ”

Written on: 16/02/2016 by DarionNunez (1 review written)

WARNING DO NOT USE IF YOU WANT A HOLIDAY I HAVE GIVEN 1 STAR AS I CAN NOT GIVE - 100 DO NOT USE THIS SITE BY ANY MEANS DO NO BE TAKEN IN BY THERE CHEAP NON EXISTENT HOLIDAYS . ON THE 15/02/2016 WE BOOKED A HOLIDAY TO DEPART ON THE 17/02/2016[PRICE HAS GONE UP £50.00 EACH TO COVER FLIGHT INFLATION] . AFTER CHASING 321 TRAVEL BY RINGING THEM FOR MY HOLIDAY CONFIRMATION ON THE 16/02/2016. I WAS TOLD THERE WAS NO MORE FLIGHTS LEFT. I HAD ALREADY BOOKED MY HOLIDAY INSURANCE, CAR HIRE, PAYED FOR… Read Full Review

321Travelltd's Comment

Written on: 17/02/2016

Dear Client

You booked a holiday less than 48 hours prior to its departure in the middle of a school holiday. When you made your booking you were clearly advised it was on a "request basis and confirmation would take up to 24 hours We contacted you to advise you that there was only one seat left. Unfortunately very last minute bookings like this when they are so cheap are reliant of airlines having availability. Airlines sell their seats 365 days ahead of departure if you wish to guarantee a booking early....but clearly not at these prices. It is unfortunate that we could not help you at this late stage...but of course no money was taken from your payment card and no contract established. We also do advise not to make additional arrangements until you receive confirmation that you are actually going.on holiday and thats its booked

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★★★★★

“xmas Tenerife ”

Written on: 07/01/2016 by xmasbreak15 (1 review written)

Me and my wife have just returned from a 2 week break over Xmas and the new year, its the first time we have been away over Xmas and 321 travel searched and found us the perfect deal and I can't thank them enough!… Read Full Review

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★★★★★

“New year in tenerife”

Written on: 07/01/2016

Booked a late week in Portugal for New Year's Eve. When you wait until the last minute I expected the price to be hiked up but to be fair the price was reasonable. The hotel was as explained very ok! Not sure I like Portugal that much but I have at least been an tried it but cannot thank you enough for assistance and valuable knowledge … Read Full Review

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★☆☆☆☆

“worst travel company to book with ”

Written on: 10/12/2015 by Waylono419 (1 review written)

booked a late deal to lanzorate and day before travel was informed due to computer error they could not delivery holiday at price quoted, so I wouldn't advise bookING with this company to anyone, a computer is only as good as the information be g put into it by humans… Read Full Review

321Travelltd's Comment

Written on: 11/12/2015

We are sorry you feel this way. Booking a holiday going the next day is going to cause issues with availability given the fact they go on sale a year before.

Unfortunately we do not have the human resource to input over 10 million holiday offers each day. All offers upload automatically and are not input manually as you suggest. The system will scan the cheapest flight with the cheapest hotel that you have selected and searched and bring back the results.

To leave a 1 star review for a holiday having no availability the next day is extremely uncalled for, you haven't made a booking, the holiday is simply no longer available as you have left it until a day before. Holidays do not work like train tickets, they need to be booked more in advance.

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Bobbyjoe15's Comment

Written on: 24/08/2016

So why advertise and state you can do this for people as far as I am concerned and rob people blind who work hard for their money to have a holiday last minute

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★☆☆☆☆

“DO NOT BOOK WITH THESE PEOPLE! Take your money and...”

Written on: 12/11/2015 by 41Tilley (1 review written)

DO NOT BOOK WITH THESE PEOPLE! Take your money and shocking service.... Eygpt holiday cancelled and the still profit. Poor cust service and love to spoit T & c. Just awful… Read Full Review

321Travelltd's Comment

Written on: 12/11/2015

Hi, who we dealt with earlier this week

When you chose to book your trip to Egypt you we aware of the separate flight and hotel arrangements that had been made. Obviously the situation in Sharm is outside our control. There is no obligation for ANYONE to refund ANY part of your arrangements - the hotel is still open and flights still operating. However appreciating your sensitivity and not wishing to travel you have been provided with a full refund of your flights, and a full refund of the hotel. Your admin charge is non refundable as we still have to administer your booking.

No reasonable person would suggest that spending hours obtaining the various refunds from the relevant suppliers that they are not obliged to provide you with and ensuring then administering payment to you should be done for no reward - hence why admin charges are non refundable. In turn we will not be able to ask our advertising mediums as ask them to refund the advertising cost of anyone that booked to go to Sharm.

When you choose to make a purchase of any item the contractual obligations are advised at the relevant time - and your ungrounded comments above are simply lies.

We are not profiting from the cancellation of your booking - quite the opposite as we are not receiving our commission from the hotels or airlines. We are still charging our admin charges as we are still expected to administrator your cancellation and ensure the safe refund of your funds.

The poor customer service is preposterous as you appear to have taken umbrage at being asked to be patient at a time when we were prioritising clients in resort and requiring IMMEDIATE assistance. At that time you were politely advised that you still had 15 days left before travel and at that time when the airlines had not decided whether they were continuing flights.

Not entirely sure what "love to spoit T & C" actually means, but if that is a referral that we are working by the terms and condtions that you have agreed to abide by then of course we apologise - but as these terms are industry approved and standard practise.

Finally you were offered many solutions throughout the time when you felt we were not helping you which you chose not to accept - my suggestion is that you should not use the poor situation in Egypt as a political tool to expect services outside to the terms that you agreed to book under

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★★★★★

“Polite and efficient -Recommended”

Written on: 14/10/2015

Called and did a trip to Majorca. Really helpful and paperwork arrived shortly after Thanks … Read Full Review

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★★★★★

“Better late than never”

Written on: 05/10/2015

Couldn't get away in the summer because the prices seem very high but just booked three nights out to Majorca at very good price. I could not be more helpful family a fantastic hotel and I am now so happy to be going. now just wondering what the weather is going to be like!… Read Full Review

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★★★★★

“OMG what a holiday!”

Written on: 14/09/2015

Found these people on cheekyholiday and booked a week in Greece , Crete. This place was simply the most amazing destination and I am glad I listened to the advice of going there. All the flight went like a dream and even the delay home was handled well by the airline. Can't that you enough for fining is a great hotel and place and we wanna go back next year!… Read Full Review

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★★★★★

“Found me a gem”

Written on: 14/09/2015

Had a lot of trouble getting to Ibiza for closing week. Spoke to 3 other companies who wouldn't help. Then when I spoke to 321 the guy found a good flight. I have to go from Leeds but hey-ho at least I go Thanks guys and will defo be back later in the year … Read Full Review

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★☆☆☆☆

“awful”

Written on: 09/09/2015 by Clevelandvt449 (1 review written)

Woeful customer service, attitute of staff is awful, communucation is poor not haopy with anything with this company so far, would not recommend to anyone… Read Full Review

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★☆☆☆☆

“Is it booked - or did they just say it was!!!!”

Written on: 17/08/2015 by zgTucker164 (1 review written)

We booked a holiday on Friday 14/8/15 to travel to Gran Canaria leaving on 22/8/15, when we agreed the holiday we were told the flight had gone up by £60 per person but we still agreed to go, the man on the phone took all our details and said we would get an email to confirm but gave every indication that our holiday was booked - not the case! Today Monday 17/8/15 after lots of checking our email we still had not received confirmation, after chasing twice on the phone they finally phoned us… Read Full Review

321Travelltd's Comment

Written on: 03/09/2015

There were no direct seats home, only in-direct flights, something you did not want which is fair enough. In future the busiest most expensive period of the year is better to book much more in advance than a week, that way there are no availability issues and you can avoid any potential disappointment. But to clarify, with any airline, there were no direct seats home hence you were offered what other flights were available.

321 Travel.

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Meglou-123's Comment

Written on: 09/09/2015

Same issue with me, booked monday ?? Yet no emailed called each day told its processing... whats processing? Booking number an details given so confirmation should be too, god help them if my booking is not as sold, messed with the wrong family on this one

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321Travelltd's Comment

Written on: 09/09/2015

i am glad that we managed to resolve this for you, i understand the stress you were under especially as the circumstances of your trip were not all pleasure. I am glad our reservation team managed to talk you through the alternate flight and our free upgrade to All Inclusive saved you some money whilst you were away. It would seem reasonable to presume you were happy with the manner with which we resolved the isssues by the nature of your final response and we take no offence at your initial outburst....these thing happen!

direct from client.......................

"Sorry we were all a bit 'shirty' with you and your colleagues.

Thank you.

My mind is at ease now I'm finally sorted.

Thanks again"

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★★★★★

“glasgow lasses”

Written on: 01/06/2015 by lets-get-sexy (1 review written)

Us Glasgow lasses are going on a fun filled hen do in benidorm, we got it so cheap meaning we have plenty of drink money left over. Hope benidorm is ready for us, we're gonna drink it dry aye!… Read Full Review

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★★★★★

“Egypt in august”

Written on: 28/05/2015

Marriott beach side hotel and flights from London £20 pp cheaper than I could find anywhere booked on the 321 website. Loved the ease of use and navigation and easy added extras and flight options. Will definitely be using this site to look again… Read Full Review

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★★★★★

“good deal”

Written on: 28/05/2015 by benidormmaster (1 review written)

I spoke to someone yesterday and booked a holiday to benidorm over the phone, I found the bloke very helpful in getting me what I wanted within what I wanted to spend. I'm now looking forward to going next week… Read Full Review

Teeniemcglurkie's Response to benidormmaster's Review

Written on: 10/09/2015

Good Luck you will need it booking with this lot.............I hope it works out well for you as I am sure they cannot get it wrong all of the time. Read the reviews!

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