321Travel Reviews - www.321travel.co.uk

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Latest Reviews

★☆☆☆☆

“Is it booked - or did they just say it was!!!!”

Written on: 17/08/2015 by zgTucker164 (1 review written)

We booked a holiday on Friday 14/8/15 to travel to Gran Canaria leaving on 22/8/15, when we agreed the holiday we were told the flight had gone up by £60 per person but we still agreed to go, the man on the phone took all our details and said we would get an email to confirm but gave every indication that our holiday was booked - not the case! Today Monday 17/8/15 after lots of checking our email we still had not received confirmation, after chasing twice on the phone they finally phoned us… Read Full Review

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★★★★★

“glasgow lasses”

Written on: 01/06/2015 by lets-get-sexy (1 review written)

Us Glasgow lasses are going on a fun filled hen do in benidorm, we got it so cheap meaning we have plenty of drink money left over. Hope benidorm is ready for us, we're gonna drink it dry aye!… Read Full Review

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★★★★★

“Egypt in august”

Written on: 28/05/2015

Marriott beach side hotel and flights from London £20 pp cheaper than I could find anywhere booked on the 321 website. Loved the ease of use and navigation and easy added extras and flight options. Will definitely be using this site to look again… Read Full Review

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★★★★★

“good deal”

Written on: 28/05/2015 by benidormmaster (1 review written)

I spoke to someone yesterday and booked a holiday to benidorm over the phone, I found the bloke very helpful in getting me what I wanted within what I wanted to spend. I'm now looking forward to going next week… Read Full Review

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★★★★★

“Half term”

Written on: 21/05/2015 by Halftermlad (1 review written)

I've just booked such a cheap deal doing in 2 days time I can't believe what I've got for my money?!?! Such a great deal I'll be using you again! Thanks alot… Read Full Review

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★☆☆☆☆

“Booked a holiday with 321 yesterday. Told us we would...”

Written on: 20/05/2015 by 6Rees (1 review written)

Booked a holiday with 321 yesterday. Told us we would receive an email with our booking information and flight details. We phoned them yesterday afternoon to see where the email was. Told it could take up to 24 hours to be sent. We have phoned numerous times today to see where our email and booking details are. Was told that it takes a while. We pointed out that we were going tomorrow. Was told someone would call us back, straight away. After 2 hours we had to phone again. Still no email… Read Full Review

Queenb62's Comment

Written on: 20/05/2015

Just to update my review. Weve just got a call from 321. The holiday weve booked isnt available. Its taken them 2 days to tell us this. Apparently theyve FOUND us another holiday still going tomorrow but instead of Paphos, were supposed to be going to Turkey!!! Were supposed to be getting an email anytime soon to confirm this. This company are incompetent at the best. The staff just laugh and sound VERY insincere when you talk to them. A very DONT CARE attitude.

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321Travelltd's Comment

Written on: 22/05/2015

We are sorry you feel you had a bad experience. From time to time when booking last minute deals a couple of days before a bank holiday this occurs. Flight prices go through the roof and airlines overbook their flights. We will always try our best to get you away within budget and did on this occasion. We always ask for patience on last minute peak holidays and the very reason people come to us is because we can secure the last minute holidays cheaper than you can source the flight costs at.

321 Travel.

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Sophiessecret's Comment

Written on: 23/05/2015

we were told we should have booked with a different company because you were surprised we left it so late but isn't late deals what your company deal in.

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321Travelltd's Comment

Written on: 26/05/2015

You are correct, we do, many companies will not touch last minute peak holidays due to the amount of availability issues and resulting complaints. We give people a chance to get affordable peak holidays last minute but of course issues arise as the supply out ways the demand. With flights as much as £700 per person to normal holiday destinations we are able to offer families a cheap holiday if they've left if very late, but patience is needed while our team try to find something within the budget. Many companies will not even entertain a 'get me anywhere last minute' quote.

321 Travel.

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Sophiessecret's Comment

Written on: 23/05/2015

this also happened to us and they charged us over 200 pound for the pleasure they are very incompetent

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★☆☆☆☆

“321 travel Not at all happy so far with your shabby...”

Written on: 14/05/2015 by Sosadallofus (1 review written)

Have just booked what looked like a lovely holiday to Benalmedena for 4 adults and 1 child (albeit there are only 2 adults, 2 teens and 1 child). Total price comes up on screen and a reference number. Each time you google it a different price comes up but hey ho it wasn't a million miles off. First problem our return airport in Managua (which is in Nicuagra) instead of Malaga. Second issue is Agency bonding Fee of £18 per person per flight which is of course in the small print of the terms… Read Full Review

Cjd1959's Response to Sosadallofus's Review

Written on: 19/05/2015

As a result of this review, we have been moved to a different hotel (we're told there have been a few problems with the hotel originally booked) all names on the booking have now been amended, a partial refund of the agency bonding fee has been made and a voucher issued towards the cost of our next holiday.
The manager who called was very helpful, even returning a call on his day off, and the refund was received by post within 24 hours.
Moral of this story...be sure to know the right questions to ask when making a booking (this was my first time of booking this kind of holiday). Check all fees are included in the TOTAL PRICE!!!
Overall, sales and management very helpful, admin poor. A whole lot of hassle but some confidence restored. We will see what the holiday brings.

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Sosadallofus's reply to Cjd1959's Comment

Written on: 20/05/2015

I agree Cjd1959. Glad you had success with the management of 321travel. If 321travel made a few adjustments to their website and included the agency bonding fee on the front page in their total price they would have far less people ringing them up complaining as the customer could just click the button and finish the process without having to ring them at all. From all the review's I've read this charge seems to be a lot of the issues with 321travel. Also the only other problem with the website was that it didn't clarify that our booking was for 2 rooms. Other than that it would have been less stressful for us and also for them. It's making it very difficult for the management with the customer service when a few small adjustments would make it plainer to all involved.

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321Travelltd's reply to Sosadallofus's Comment

Written on: 22/05/2015

We are sorry for the experiences you feel you had and are happy to see things have been sorted for you both. The peak period Bank Holidays always increase the call volume 100% as everyone is desperate to get away and the demand far out ways the supply. Admin lines can get very busy at these times of year but every issue will be sorted as soon as we can. Thank you for the positive feedback on the website and all comments regarding any improvements are always duly noted.

321 Travel.

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★★★★☆

“Easy process”

Written on: 29/04/2015 by Holidayperson9 (1 review written)

I made a holiday booking with them last week and found it to be very simple and pleasant process and I would recommend to my friends… Read Full Review

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★★★★★

“Nobody else could do it”

Written on: 27/04/2015 by Daner424 (1 review written)

I got a holiday to lanzarote over a hundred pound cheaper than anywhere else, my flights on the way home stop via Dublin which is obviously the saving I couldn't get elsewhere but only 3 hours, bit annoying but worth the saving in my opinion. Hotel is all inclusive in the pocilos end of Porto Carmen which looks quite nice, all for less than 200 each. See how it goes but all positive so far! Also get vouchers for next holiday if I leave a review!… Read Full Review

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★★★★☆

“Ladies in benidorm”

Written on: 23/02/2015 by Benidormfor7 (1 review written)

I've just booked for a group of 7 ladies going to Benidorm in 2 weeks time, everything was done pretty quickly, would certainly use again… Read Full Review

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★☆☆☆☆

“Hi everyone who is tempted to use this company to book...”

Written on: 05/02/2015

Hi everyone who is tempted to use this company to book a holiday. I am sorry to disappoint you if you thought you had a hot deal from this them. They are most dishonest people I have ever had the misfortune to deal with. THE PRICE AGREED IS NOT WHAT YOU ARE GOING TO BE CHARGED FROM YOUR ACCOUNT IF YOU MADE A MISTAKE OF GIVING THEM THE CARD DETAILS WHICH THEY WILL PROMPTY ASK YOU TO PROVIDE IN ORDER TO BOOK FOR A DISCOUNTED HOLIDAY WHICH IS ACTUALLY NOT AVAILABLE. See my experience below and I… Read Full Review

Jeanp35's Comment

Written on: 06/02/2015

Dear all

I am writing to give you an update on the above.

I AM GLAD TO CONFIRM THAT THE MANAGER OF 321 TRAVEL GOT IN TOUCH WITH ME AND APOLOGISED FOR THE WAY IN WHICH MY COMPLAINT WAS HANDLED. HE TOOK FULL RESPONSIBILITY FOR REMEDY AND PROMISED TO CHANGE PROCEDURES SO THAT CUSTOMERS WILL BE CLEAR AS TO THE TOTAL AMOUNT OF MONEY TO BE TAKEN OUT OF THIER CREDIT/DEBIT CARD IN FUTURE.

Furthermore, I got £50 refund and a £150 worth voucher for my next booking with 321 travel. I am overall very satisfied with the outcome of my complaint and very thankful to 321 Travel management for swiftly and satisfactorily dealing with this issue and more importantly for taking into account my feedback and that of other customers to improve the quality of their service.

I WILL DEFINETILY BE USING 321 TRAVEL FOR HOLIDAY BOOKING IN FUTURE

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Sophiessecret's Comment

Written on: 23/05/2015

same thing has just happened to me with this company totally disgusting

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Shhep's Comment

Written on: 21/02/2015

BE VIGILANT,THEY ARE ACTING IN TWO NAME ONE IS TRAVELATE WESITE AND THE OTHER IS 321 TRAVEL
I was experienced almost the same,I phoned this company to book holyday in spain,the deal was cheap so I was happy to that deal,the man one Martin,said you should email the person who travel with you name and age etc,he given his email id,and he ask me the payment detail,and the payment detail given,next moment before sent email my detail,I have just checked this travels review,its so bad and horrible,so I call back and say please I don't want book,I change my mind not to travel now,then he said need £200 for cancellation fee.I wonder,because I didn't yet book with them and no details with them,even he have no proof where my address ,name ,nothing,I ask how can you to be take cancellation fee,if I booked the holyday,then cancel its fine but no booking been done.I check now my credit card statement,there is £200 deducted,now my bank dealing this case,I will go further to get back my money.

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321Travelltd's Comment

Written on: 13/04/2015

Hi, how would we get your card number if you did not make a booking? This post is a complete fabrication of the truth.

You booked a holiday and called back to cancel, as per our terms and conditions cancellation fees apply. I'm sorry if you feel this is unfair but this would be how every single Airline/Travel agent would work.

321 Travel.

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Pat84's Comment

Written on: 04/05/2015

Please contact Trading Standards with regards to this practise which is misleading. I have encouraged many individuals to do the same which is useful to aid Trading Standards in there investigation. I also recommend contacting Discount Center where they advertise this, they will be more than helpful as they have received a number of complaints.

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H4Rj's Comment

Written on: 21/08/2015

They did the same to me. Cost me £1500.

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★★★★☆

“I went to Egypt”

Written on: 05/12/2014 by Egypt-is-where-I-went (1 review written)

I have just returned from Egypt, I got a great deal in a really nice hotel at a competitive price. I will be calling them again for my next trip… Read Full Review

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★★★★☆

“I have traveled to Fuerteventura in the Canary and...”

Written on: 09/11/2014 by ginnep (1 review written)

I have traveled to Fuerteventura in the Canary and stayed at different hotel apartment and I can say this much I have enjoyed every moment of my time there. The island is quiet and the people are very friendly always smiling. There is so much to see and do. To top it you can take the ferry across to other island and make it two holiday in one. I am now planning my next holiday and cannot wait. This will be my 4th visit with many more plan. The fruits and veg are so fresh. The chipmunk are… Read Full Review

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★★★★★

“Very helpful last minute”

Written on: 19/08/2014 by 144Browne (1 review written)

Spent ages on ice lolly ringing for deals and couldn't find anything when I called but 321 did have a good look and the lady I spoke to spent a good hour towing and throwing trying to find something and in the end we found Majorca at the Bellevue that fitted my budget in August and I didn't think it would be do hard thought last minute was supposed to be where the deals where thankyou though… Read Full Review

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★★★★★

“Great value”

Written on: 18/08/2014 by Majorcadeal (1 review written)

I've just secured my last minute Break to Majorca with the wife and 3 kids, great hotel, great price, great service and the wife's happy... So I'm happy!… Read Full Review

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★☆☆☆☆

“Do not use 321 Travel”

Written on: 05/07/2014 by dlRice330 (1 review written)

Please do not use this company, they promise so much, they do not give you the whole picture about your holiday, the additional charges it all ends up costing you much more than you planned. The bargain you think you got is nothing like that by the time you have finished! Then you have the awful challenge of their customer service to deal with, well the one person who seems to be running the show ... Mr Douglas. Go and find a company who actually cares about your holiday and will care when you… Read Full Review

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★★★★★

“Dirt cheap”

Written on: 30/06/2014 by Gooddeal1 (1 review written)

I've just got the deal of the year, me and my wife with the 2 kids all inclusive for 1500 for 10 nights... They was so helpful I will be recommending them… Read Full Review

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★★★★★

“Summer sorted”

Written on: 30/06/2014 by MelanieHickey (1 review written)

Family of 4 to Tenerife for under 2k. Amazing, and very helpful too. Looking forward to it now… Read Full Review

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★★★★★

“Good Ibiza prices”

Written on: 30/06/2014 by 410Wise (1 review written)

Booked we're third holiday to the Ibiza rocks with this company, simple process and emale the same day. Next it's time to pack and enjoy! A few keyboard warriors and trolls on this review centre !… Read Full Review

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★★★★★

“Great time ”

Written on: 16/06/2014 by Italybreak (1 review written)

I have just returned from a 3 night city break with them, cannot fault there service, there got me there nice and cheap and all was as promised. Would recommend… Read Full Review

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