321Travel Reviews - www.321travel.co.uk

★★★★☆
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Latest Reviews

★★★★☆

“Ladies in benidorm”

Written on: 23/02/2015 by Benidormfor7 (1 review written)

I've just booked for a group of 7 ladies going to Benidorm in 2 weeks time, everything was done pretty quickly, would certainly use again… Read Full Review

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★☆☆☆☆

“Do not use stay well clear”

Written on: 20/02/2015 by hiber (1 review written)

After making a booking for a holiday in spain , thinking all was fine with a flight time of two hours. Next I receive a call saying flights have changed and that there was to be a six hour stopover. This made no sense to us it was totally unexceptable and the operator at 321 travel could not give a clear explanation .When we asked to cancel we were told that there would be a fee of fifty pound per person. We contacted our Mastercard account and the one hundred pound cancellation fee had already… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 16/02/2015 by Kaliy162 (1 review written)

MY STORY IS THE SAME AS OTHERS, BOOKED A HOLIDAY FOR £517.98 TOLD CANCELLED 7 HOURS WAIT IN DUBLIN, OFFERED A HOLS WEEK BEFORE PRICE TO £622 PLUS £18 (£640) CONFIRMED AMOUNT TWICE, RECEIVED INVOICE PRICE WAS £694 TAKRN OUT MY BANK, COMPLAINED COULD NOT SPEAK TO MAN WHO AGREED PRICE. BASICALLY I WAS CALLED A LIAR AND THE PRICE STOOD. NOT GOOD ENOUGH, TERMS AND CONDITIONS ARE A DISGRACE AND YOU DO NOT GET THEM UNTIL YOU GET THE INVOICE AND TICKETS GOBBLY GOOK SPOKEN VERY FAST AND… Read Full Review

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★☆☆☆☆

“Hi everyone who is tempted to use this company to book...”

Written on: 05/02/2015

Hi everyone who is tempted to use this company to book a holiday. I am sorry to disappoint you if you thought you had a hot deal from this them. They are most dishonest people I have ever had the misfortune to deal with. THE PRICE AGREED IS NOT WHAT YOU ARE GOING TO BE CHARGED FROM YOUR ACCOUNT IF YOU MADE A MISTAKE OF GIVING THEM THE CARD DETAILS WHICH THEY WILL PROMPTY ASK YOU TO PROVIDE IN ORDER TO BOOK FOR A DISCOUNTED HOLIDAY WHICH IS ACTUALLY NOT AVAILABLE. See my experience below and I… Read Full Review

Jeanp35's Comment

Written on: 06/02/2015

Dear all

I am writing to give you an update on the above.

I AM GLAD TO CONFIRM THAT THE MANAGER OF 321 TRAVEL GOT IN TOUCH WITH ME AND APOLOGISED FOR THE WAY IN WHICH MY COMPLAINT WAS HANDLED. HE TOOK FULL RESPONSIBILITY FOR REMEDY AND PROMISED TO CHANGE PROCEDURES SO THAT CUSTOMERS WILL BE CLEAR AS TO THE TOTAL AMOUNT OF MONEY TO BE TAKEN OUT OF THIER CREDIT/DEBIT CARD IN FUTURE.

Furthermore, I got £50 refund and a £150 worth voucher for my next booking with 321 travel. I am overall very satisfied with the outcome of my complaint and very thankful to 321 Travel management for swiftly and satisfactorily dealing with this issue and more importantly for taking into account my feedback and that of other customers to improve the quality of their service.

I WILL DEFINETILY BE USING 321 TRAVEL FOR HOLIDAY BOOKING IN FUTURE

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Shhep's Comment

Written on: 21/02/2015

BE VIGILANT,THEY ARE ACTING IN TWO NAME ONE IS TRAVELATE WESITE AND THE OTHER IS 321 TRAVEL
I was experienced almost the same,I phoned this company to book holyday in spain,the deal was cheap so I was happy to that deal,the man one Martin,said you should email the person who travel with you name and age etc,he given his email id,and he ask me the payment detail,and the payment detail given,next moment before sent email my detail,I have just checked this travels review,its so bad and horrible,so I call back and say please I don't want book,I change my mind not to travel now,then he said need £200 for cancellation fee.I wonder,because I didn't yet book with them and no details with them,even he have no proof where my address ,name ,nothing,I ask how can you to be take cancellation fee,if I booked the holyday,then cancel its fine but no booking been done.I check now my credit card statement,there is £200 deducted,now my bank dealing this case,I will go further to get back my money.

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★★★★☆

“I went to Egypt”

Written on: 05/12/2014 by Egypt-is-where-I-went (1 review written)

I have just returned from Egypt, I got a great deal in a really nice hotel at a competitive price. I will be calling them again for my next trip… Read Full Review

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★★★★☆

“I have traveled to Fuerteventura in the Canary and...”

Written on: 09/11/2014 by ginnep (1 review written)

I have traveled to Fuerteventura in the Canary and stayed at different hotel apartment and I can say this much I have enjoyed every moment of my time there. The island is quiet and the people are very friendly always smiling. There is so much to see and do. To top it you can take the ferry across to other island and make it two holiday in one. I am now planning my next holiday and cannot wait. This will be my 4th visit with many more plan. The fruits and veg are so fresh. The chipmunk are… Read Full Review

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★★★★★

“Very helpful last minute”

Written on: 19/08/2014 by 144Browne (1 review written)

Spent ages on ice lolly ringing for deals and couldn't find anything when I called but 321 did have a good look and the lady I spoke to spent a good hour towing and throwing trying to find something and in the end we found Majorca at the Bellevue that fitted my budget in August and I didn't think it would be do hard thought last minute was supposed to be where the deals where thankyou though… Read Full Review

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★★★★★

“Great value”

Written on: 18/08/2014 by Majorcadeal (1 review written)

I've just secured my last minute Break to Majorca with the wife and 3 kids, great hotel, great price, great service and the wife's happy... So I'm happy!… Read Full Review

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★☆☆☆☆

“Do not use 321 Travel”

Written on: 05/07/2014 by dlRice330 (1 review written)

Please do not use this company, they promise so much, they do not give you the whole picture about your holiday, the additional charges it all ends up costing you much more than you planned. The bargain you think you got is nothing like that by the time you have finished! Then you have the awful challenge of their customer service to deal with, well the one person who seems to be running the show ... Mr Douglas. Go and find a company who actually cares about your holiday and will care when you… Read Full Review

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★★★★★

“Dirt cheap”

Written on: 30/06/2014 by Gooddeal1 (1 review written)

I've just got the deal of the year, me and my wife with the 2 kids all inclusive for 1500 for 10 nights... They was so helpful I will be recommending them… Read Full Review

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★★★★★

“Summer sorted”

Written on: 30/06/2014 by MelanieHickey (1 review written)

Family of 4 to Tenerife for under 2k. Amazing, and very helpful too. Looking forward to it now… Read Full Review

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★★★★★

“Good Ibiza prices”

Written on: 30/06/2014 by 410Wise (1 review written)

Booked we're third holiday to the Ibiza rocks with this company, simple process and emale the same day. Next it's time to pack and enjoy! A few keyboard warriors and trolls on this review centre !… Read Full Review

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★★★★★

“Great time ”

Written on: 16/06/2014 by Italybreak (1 review written)

I have just returned from a 3 night city break with them, cannot fault there service, there got me there nice and cheap and all was as promised. Would recommend… Read Full Review

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★★★★★

“Oh cannot thank them enough”

Written on: 13/06/2014 by patpotts (1 review written)

I am so happy someone sent me this chance to thank the company for arranging my fantastic trip. We went on a cheap cheap last minute budget for 8 people and got a very good deal. I was happy to travel from different airports, and even with the late change made I was still happy to proceed. Very smooth operation, sent the names by email, paid over the phone and all was done. Definably recommend to my community and friends. Thank you… Read Full Review

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★★★★★

“2 nights in Venice ”

Written on: 11/06/2014

Just returned from a fantastic 2 nights in Venice.ist say cannot be more grateful of the team who helped me book this. Definitely going to reuse them for my main holiday in October… Read Full Review

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★★★★★

“Ibiza rocks”

Written on: 11/06/2014 by CarissaHoughton (1 review written)

Always the best prices for Ibiza, my third time using them for Ibiza now. It doesn't let me name the person I spoke to but very helpful guy I use every year. All smooth, I know the area and hotel are fine so will speak to you guys next year I guess!… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 09/06/2014 by hendo46 (1 review written)

first of all if you are thinking of booking a holiday with this company i would think twice my friends booked a holiday to sharm el sheikn a day later they ask me would i like to go with them yes i said so i rang 321travel ask them could i book a holiday to sharm el sheikn and could i be on the same flight as my friends i was told no problem and booked the holiday, when we got the flights information back we notice i had a difference flight number than my friends but they we leaving at the same… Read Full Review

321Travelltd's Response to hendo46's Review

Written on: 16/06/2014

We are very sorry to hear your experience and your geniune complaint. This matter is being looked into and a reply to your email should be with you soon so we can reach a resolution for you.

321 Travel.

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Hendo46's reply to 321Travelltd's Comment

Written on: 30/06/2014

I should have know better still waiting for your response as Ihave said before your customer service is rubbish I've been reading other customer reviews about you and they all say the same you are full of promises but you never deliver so mr Douglas let me see how long your so call customer service take to reply

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321Travelltd's reply to Hendo46's Comment

Written on: 30/06/2014

If you want to only focus on the negative reviews as some people do, then yes. We send away many thousands of passengers each month without any problem and complaints are all relative to the passengers who travel. Any issue can take upto 28 days to reach a resolution after your complaint is registered and if you would like further help the TTA our trade regulator will be happy to help.

I just had a check at the Tesco reviews on here, 2 stars? Because mostly customers with any kind of problem will post online before a resolution is reached, I wouldn't call Tesco a bad company though.

321 Travel.

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Hendo46's reply to Hendo46's Comment

Written on: 30/06/2014

After that reply I now know you know nothing
About costumer service you lot spoiled the first part of my holiday and I've already been in touch with a T V program about you and I'm coming down to your London office to see you face to face

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321Travelltd's reply to Hendo46's Comment

Written on: 30/06/2014

We look forward to seeing you and in the meantime you can forward your complaint to the TTA who will be happy to help you as the trade regulator.

321 Travel.

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Northstar888's Response to hendo46's Review

Written on: 13/01/2015

They've took £200 out my account with out me nosing and won't refund it back. I'm going to trading standards about there conduct . I suggest you do the same. Don't let these people get away with it.

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Donkeigh's reply to Northstar888's Comment

Written on: 28/01/2015

If, as you claim (and I don't believe you) they took £ 200 from your account without you NOTICING IT (you cant spell, you wrote 'nosing'), then simply contact your bank or credit card company and ask for a charge back.

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★☆☆☆☆

“322 The pleasure vortex”

Written on: 21/05/2014 by DaxEngland (1 review written)

The price was fine and that is the only positive thing I have to say about 321. The management of their office is unacceptable. They do not have the capacity to adapt to problems imposed on them by airlines. They are unable or unwilling to communicate effectively with their customers. This is after several requests of confirmed updates/changes to be e-mailed. Then the worse of all the issues I had with this firm, and there was many. Was on arrival to Spain. Finding out that the day I made the… Read Full Review

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★★★★★

“Just returned”

Written on: 28/04/2014 by Holiday99999 (1 review written)

I have just returned from a 3 day break in Spain booked with 321 Travel and I said I would write a review aslong as all went well, we had a great time and I roll recommend to my friends… Read Full Review

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★★★★★

“Ibiza baby”

Written on: 28/04/2014 by Anabellag161 (1 review written)

Just got a 3 days trip to Ibiza sorted with a really helpful lady. Great deal and looking forward to it… Read Full Review

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