321Travel Reviews - www.321travel.co.uk

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Latest Reviews

★☆☆☆☆

“Not the holiday I have paid for ”

Written on: 14/01/2017

I rang and booked a holiday to Lanzarote and was given flight times and everything I asked for , I handed over my card details. 10 minutes later I get a phone call telling me it was an indirect flight. I was told I wasn't very flexible because they had a deal flying from Leeds and I refused as I live in Lancashire. I was told that the lady I booked it with will have told me that the flight could be indirect, obviously she didn't as my husband has vertigo and he can just about handle 1 flight… Read Full Review

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★★★★★

“2 days to go”

Written on: 22/12/2016 by AdalynDay (1 review written)

I didn't think I would get a late price over Christmas thank you for all your help… Read Full Review

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★★★★★

“Egypt for xmas”

Written on: 21/12/2016 by Simeonz1970 (1 review written)

Got a great trip sorted to hurghada as part of a Red Sea package. All inclusive amazing deal and the process was simple and easy. Hopefully it all goes to plan as I would defo come back again… Read Full Review

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★★★★★

“Last minute for xmas”

Written on: 21/12/2016 by 1956Spence (1 review written)

I can see people have had issues previously so I was a little apprehensive. However pleased to report a great experience. This company clearly has the ability to find offers others can't because no one else could match my needs. Nor would 3 others even help... I was attended to by a British speaking call centre lady (which was not always the case) who was courteous and professional. My paperwork followed and what I expected seems in place Anyhow very much looking forward to the trip… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 17/12/2016 by McNeill451 (1 review written)

My sister booked a late holiday for family through its agent constant change of flights which she agreed to as flying out at end of week 2 people had to stay on a extra day were not informed they were going to a completely different airport. Baggage had not been added to flights she was still arguing with them day before flights that this had not been done she informed them she had phoned airline and they had confirmed this eventually after numerous calls this was resolved. We required four… Read Full Review

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★☆☆☆☆

“How in the hell have this company got 4 star rating??”

Written on: 15/12/2016 by IlianaKincaid (1 review written)

Do not trust them!!! They took £320 plus out of my account.. they made so many mistakes with the booking, wrong address, booked me a 7 day holiday after a 5 day holiday was agreed, they booked a flight home a day before the holiday ended. When we told them they made mistakes they corrected them by booking what we wanted but never cancelled their mistakes so we ended up with 2 extra nights plus 3 flights.. I gave them a budget of maximum £500 per person and they came up with a total holiday… Read Full Review

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★☆☆☆☆

“Load of rubbish”

Written on: 17/11/2016 by Hannarv341 (1 review written)

Haven't even went away with u yet and u r messing us about...wanting extra money after we agree holiday saying flights changed ...yr a total disgrace ...new the reviews were right about u...I want a refund… Read Full Review

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★★★★★

“Egypt holiday ”

Written on: 16/11/2016 by Hastingsyv381 (1 review written)

Took the plunge to book a holiday in Egypt. Hurghada holidays were so cheap in February and ended up getting a great deal. Found their website via ice lolly and called directly, this is the best time of year to call as it's quiet and they literally do everything to help!… Read Full Review

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★★★★★

“Best at finding deals”

Written on: 15/11/2016

Got a city break that nobody else would search for. Very helpful and the holiday went perfectly. All for under £100. Many thanks for the great service… Read Full Review

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★★★★★

“Couldn't fault them ”

Written on: 14/11/2016 by Gray82 (1 review written)

The only agent I found for last minute stuff that actually bothered to help me and get something within budget. Great service and great holiday… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 19/10/2016 by Bobbyjoe15 (1 review written)

As of my previous post we have contacted the customer services for this company, I was told on 9th sept that the compensation was being sent out within 28 days and the cheque has still not materialised,I have contacted them again and have been ignored, this has now been ongoing for 8month as the claim against them started in Feb '16. I really dont think this company has any morals at all… Read Full Review

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★☆☆☆☆

“321 travel is a joke!!!! ”

Written on: 16/09/2016 by djStevenson1966 (1 review written)

Yesterday (Sept 2016) we searched and found a short break for our wedding anniversary in Oct flying from Bournemouth to Vienna. My husband phoned 321 and asked a woman if the flights were direct ' yes'. We then choose a hotel and phoned back to book - price quoted online £134 per person. On the phone she said it had gone up to £164 due to flights being quite booked now. We went ahead and booked. Less than an hour later possibly a supervisor called to tell us that the Bournemouth flight was… Read Full Review

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★☆☆☆☆

“Very rude lady answering phone”

Written on: 15/09/2016 by neej (1 review written)

phoned to ask for confirmation on dates and lugguage allowance; the lady who answered was very rude and abrupt. Couldn't give me details of who i was flying out with prior to booking. said i needed to book first and then details would be sent out. Asked for info to be sent out in an email and again very abrupt and unhelpful. Her words where " do u want it or not as someone else will buy it!!" Asked about hand lugguage allowance and was told it will be up to 10kg, again asked her to confirm exact… Read Full Review

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★★★★★

“Happy customer”

Written on: 07/09/2016

I believe in fair press so thought I would let people know how happy I was with my experience. I left it very late this year to book (my husbands job issue) and called to travel two days later. Firstly I had trawled 6 different companies prior to speaking to 321. Most either didn't want to entertain me or didn't speak any English. Yes it took some time, but these guys knew their stuff. We got a great deal- the hotel was as I expected - "no changes" "no surprises". Maybe I was lucky or just… Read Full Review

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★★★★★

“Quick sale”

Written on: 05/09/2016 by Holidaylover99 (1 review written)

I booked a holiday with 321 travel just yesterday and I must say I was very impressed with how quick and easy it was and how helpful they were, can't wait to go now :-)… Read Full Review

Bobbyjoe15's Response to Holidaylover99's Review

Written on: 05/09/2016

You may have to endure extra baggage charges, a different location, a lower star hotel which you will have to pay taxis fares for (which you will not get any compensation for) & not the mention the non existent customer service, good luck

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321Travelltd's Response to Holidaylover99's Review

Written on: 06/09/2016

Many thanks for your review. You have booked with plenty of notice which makes it a much smoother transaction.

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★☆☆☆☆

“Very bad service”

Written on: 01/09/2016 by Sanders0n (1 review written)

On the 26/07/2016 I contacted 321 Travel to book a holiday, I spoke to a representative who originally booked a holiday to Rhodes, Greece for 7 nights all inclusive, including flights, all inclusive hotel, transfers and one 20kg baggage allowance for 2 people. The cost of which was approximately £1200.00, however I was soon rang back by holiday booking representative, who advised that there would be a long layover at the airport and therefore agreed to find a holiday to match the price and… Read Full Review

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★☆☆☆☆

“Never use 321 again”

Written on: 27/08/2016 by IreneFigueroa (1 review written)

I will never be booking a holiday with 321 travel again. The holiday we booked and the holiday we had was totally different. On arrival we were taken to a different hotel to the one we had paid for. We were charged for airport charging even though we were advised it was given free due to errors on 321 travels part. Would not recommend them ever… Read Full Review

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★☆☆☆☆

“321 failed ”

Written on: 24/08/2016 by STOKER8BALL (1 review written)

We went under these in January 2016, a massive muddle from start to finish, different airports ( 360 travel miles in car ) different hotels got put in a lower star hotel, got kicked out from our original hotel next day at 6am because this company never booked us there, got told to move to a different location 26 miles away, we were celebrating our engagement so we made arrangements to meet our friends at the original hotel, got promised everything got nothing, took our complaint to trading… Read Full Review

321Travelltd's Response to STOKER8BALL's Review

Written on: 25/08/2016

Dear XXX

May I say how inaccurate your post is.

The fact is that you were awarded a claim because there was no defence made in relation to your allegations. This was because you incorrectly tried to claim against a company that does not exist. As a result the courts cannot send defence papers to a company that does not exist. Like any other person using the British judicial service it is a minimum requirement that you claim against a company that actually exists and that then allows them to defend and counterclaim against you. You will never be able to enforce a judgement against something that does not exist. - thats just the law i'm afraid

Similarly you cannot accuse someone of being guilty of all charges when there has been no hearing or defence issued......

I think that explains and details your absurd post....perhaps you should have the full facts before you accuse




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Bobbyjoe40's reply to 321Travelltd's Comment

Written on: 25/08/2016

So if you know who this person is and where he lives surely you would advise the name of the company that needs to be trying to defend themselves against the claim, try ringing the partner as you have her number, after many calls and emails, and trading standards being involved, you still it seems are hiding and stating that the company does not exist, so if it does not exist why does paperwork get sent out to people via emails to present to the hotels and holiday transportation companies, and if it does not exist why advertise, please advise who the company is that is responsible for not answering to the claims made against them

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321Travelltd's reply to Bobbyjoe40's Comment

Written on: 05/09/2016

Please do not make accusations that you cannot substantiate. No one is hiding - quite the opposite - but we are not at fault if you cannot work out the company that you have an issue with and subsequently pay to take a PO Box to court?!? You will have been sent the full details of the company your receipt and it is obvious with whom you should direct any actions you take. At this point you will need to pay again for the process to restart - but please be aware we will rigorously have any action defended by our solicitors and will subsequently seek full reimbursement of costs.

Alternatively if you wish to call our team to explain your issues perhaps we will able to help and discover why you feel so aggrieved

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★☆☆☆☆

“NOT THE BREAK I BOOKED”

Written on: 07/08/2016 by Rowe404 (1 review written)

BOOKED a short break with 321 Travel. AFTER 24 hours still had not received confirmation of booking. EVENTUALLY was told there were no seats on the flight Id booked but could go from alternative airport. I agreed to this and received confirmation of flights then had a phone call to say hotel we had booked was not available and were offered alternative. I had no choice but to agree. 2 days later I checked the airline and seats were available on the original flight! I think the flight I… Read Full Review

Judylou09's Comment

Written on: 19/08/2016

This is the way they work. I didn't receive the confirmation email 3 days after and they said they couldnt get a direct flight to Greece after all. Offered us Spain in a 2 star hotel with bad reviews. Refused that and was offered more expensive one 2 hours transfer from the airport. We then decided to leave it as they couldnt deliver what we originally wanted and they took £100 out of my bank account. We were not warned of cancellation fees up front.

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321Travelltd's Comment

Written on: 22/08/2016

This is what happens when the busiest period of the year people leave their 'request bookings' (as explained before taking a card) 2-7 days before departure. It is very difficult to source seats for August when you book in August, when the seats have been on sale for over a year. To avoid such issues it would be advised to book peak periods much more in advance than 24 hours to a week in advance. A minimum of 3 months in advance would avoid such issues. The same goes for booking Xmas breaks the week before Xmas, much earlier is needed to avoid availability issues. Also a huge bed bank (Low Cost Beds) going out of business this summer compounds the problem even further with an extra 200,000 rooms needed for people now without.

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Jhogan1982's Comment

Written on: 22/08/2016

If you can't provide holidays leaving within a week of booking then you shouldn't be trading!
Your company is an absolute disgrace I had nothing but problems and that was in May. So why are you blaming the month of August when looking through reviews you can't get it right in any month of the year.
I have had 3 people get in touch with me since June who have also had major issues with your company just like I did.

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321Travelltd's Comment

Written on: 23/08/2016

As read on your last minute booking 'your booking is in a request status', due to seats being tight. We book hundreds of thousands of passengers every year without issue and our complaint ratio is less than 1%. We have 4 stars on here, 5 stars on spokesman said, 5 stars on Trust Pilot etc etc. It's easy to focus on the negative especially when 99 out of 100 people who travel without an 'issue' wouldn't even leave a positive review, but when people have any kind of issue that's the very first thing they do. Reviews are an unbiased view of a company especially so in the Travel Trade, you only have to read reviews on here of Thomas Cook, Thomson etc.

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Michelle9999's Comment

Written on: 25/09/2016

Hi I understand you saying no body leaves good reviews I have not went on my holiday yet that I booked with 321 travel I also had my flight changed so ok really not a big deal since my itenery does state direct flight to Barcelona though have not got email yet with return flight details so I'm a wee bit worried after reading these reviews hopefully gets resent to me and I can review a good holiday in the destination I was offered which on my confirmation so far is correct

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★☆☆☆☆

“Apalling customer service and do not accept responsiblity”

Written on: 22/04/2016 by lbt0810 (1 review written)

I recently booked a holiday with this shoddy company. I generally make my own decisions but be advised do not expect anything other than a mediocre service. Extremely rude on the phone, incapable of making a booking without it being littered with errors. when this is pointed out to them they do not accept responsibility. One or 2 of the staff were ok the rest absolutely waste of time because they don't know what they are doing! I agree with previous reviews too once you go through to booking… Read Full Review

321Travelltd's Response to lbt0810's Review

Written on: 05/09/2016

We are very sorry to hear you felt this was your experience and take note of the issues you felt you have had to try and improve the service for future clients.. We also thank you for an honest review that isn't littered with sensationalism.

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