321Travel Reviews - www.321travel.co.uk

★★★★☆
4.0 / 5
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Latest Reviews

★★★★★

“Very helpful last minute”

Written on: 19/08/2014 by 144Browne (1 review written)

Spent ages on ice lolly ringing for deals and couldn't find anything when I called but 321 did have a good look and the lady I spoke to spent a good hour towing and throwing trying to find something and in the end we found Majorca at the Bellevue that fitted my budget in August and I didn't think it would be do hard thought last minute was supposed to be where the deals where thankyou though… Read Full Review

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★★★★★

“Great value”

Written on: 18/08/2014 by Majorcadeal (1 review written)

I've just secured my last minute Break to Majorca with the wife and 3 kids, great hotel, great price, great service and the wife's happy... So I'm happy!… Read Full Review

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★☆☆☆☆

“Do not use 321 Travel”

Written on: 05/07/2014 by dlRice330 (1 review written)

Please do not use this company, they promise so much, they do not give you the whole picture about your holiday, the additional charges it all ends up costing you much more than you planned. The bargain you think you got is nothing like that by the time you have finished! Then you have the awful challenge of their customer service to deal with, well the one person who seems to be running the show ... Mr Douglas. Go and find a company who actually cares about your holiday and will care when you… Read Full Review

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★★★★★

“Dirt cheap”

Written on: 30/06/2014 by Gooddeal1 (1 review written)

I've just got the deal of the year, me and my wife with the 2 kids all inclusive for 1500 for 10 nights... They was so helpful I will be recommending them… Read Full Review

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★★★★★

“Summer sorted”

Written on: 30/06/2014 by MelanieHickey (1 review written)

Family of 4 to Tenerife for under 2k. Amazing, and very helpful too. Looking forward to it now… Read Full Review

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★★★★★

“Good Ibiza prices”

Written on: 30/06/2014 by 410Wise (1 review written)

Booked we're third holiday to the Ibiza rocks with this company, simple process and emale the same day. Next it's time to pack and enjoy! A few keyboard warriors and trolls on this review centre !… Read Full Review

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★★★★★

“Great time ”

Written on: 16/06/2014 by Italybreak (1 review written)

I have just returned from a 3 night city break with them, cannot fault there service, there got me there nice and cheap and all was as promised. Would recommend… Read Full Review

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★★★★★

“Oh cannot thank them enough”

Written on: 13/06/2014 by patpotts (1 review written)

I am so happy someone sent me this chance to thank the company for arranging my fantastic trip. We went on a cheap cheap last minute budget for 8 people and got a very good deal. I was happy to travel from different airports, and even with the late change made I was still happy to proceed. Very smooth operation, sent the names by email, paid over the phone and all was done. Definably recommend to my community and friends. Thank you… Read Full Review

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★★★★★

“2 nights in Venice ”

Written on: 11/06/2014

Just returned from a fantastic 2 nights in Venice.ist say cannot be more grateful of the team who helped me book this. Definitely going to reuse them for my main holiday in October… Read Full Review

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★★★★★

“Ibiza rocks”

Written on: 11/06/2014 by CarissaHoughton (1 review written)

Always the best prices for Ibiza, my third time using them for Ibiza now. It doesn't let me name the person I spoke to but very helpful guy I use every year. All smooth, I know the area and hotel are fine so will speak to you guys next year I guess!… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 09/06/2014 by hendo46 (1 review written)

first of all if you are thinking of booking a holiday with this company i would think twice my friends booked a holiday to sharm el sheikn a day later they ask me would i like to go with them yes i said so i rang 321travel ask them could i book a holiday to sharm el sheikn and could i be on the same flight as my friends i was told no problem and booked the holiday, when we got the flights information back we notice i had a difference flight number than my friends but they we leaving at the same… Read Full Review

321Travelltd's Response to hendo46's Review

Written on: 16/06/2014

We are very sorry to hear your experience and your geniune complaint. This matter is being looked into and a reply to your email should be with you soon so we can reach a resolution for you.

321 Travel.

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Hendo46's reply to 321Travelltd's Comment

Written on: 30/06/2014

I should have know better still waiting for your response as Ihave said before your customer service is rubbish I've been reading other customer reviews about you and they all say the same you are full of promises but you never deliver so mr Douglas let me see how long your so call customer service take to reply

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321Travelltd's reply to Hendo46's Comment

Written on: 30/06/2014

If you want to only focus on the negative reviews as some people do, then yes. We send away many thousands of passengers each month without any problem and complaints are all relative to the passengers who travel. Any issue can take upto 28 days to reach a resolution after your complaint is registered and if you would like further help the TTA our trade regulator will be happy to help.

I just had a check at the Tesco reviews on here, 2 stars? Because mostly customers with any kind of problem will post online before a resolution is reached, I wouldn't call Tesco a bad company though.

321 Travel.

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Hendo46's reply to Hendo46's Comment

Written on: 30/06/2014

After that reply I now know you know nothing
About costumer service you lot spoiled the first part of my holiday and I've already been in touch with a T V program about you and I'm coming down to your London office to see you face to face

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321Travelltd's reply to Hendo46's Comment

Written on: 30/06/2014

We look forward to seeing you and in the meantime you can forward your complaint to the TTA who will be happy to help you as the trade regulator.

321 Travel.

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★☆☆☆☆

“322 The pleasure vortex”

Written on: 21/05/2014 by DaxEngland (1 review written)

The price was fine and that is the only positive thing I have to say about 321. The management of their office is unacceptable. They do not have the capacity to adapt to problems imposed on them by airlines. They are unable or unwilling to communicate effectively with their customers. This is after several requests of confirmed updates/changes to be e-mailed. Then the worse of all the issues I had with this firm, and there was many. Was on arrival to Spain. Finding out that the day I made the… Read Full Review

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★★★★★

“Just returned”

Written on: 28/04/2014 by Holiday99999 (1 review written)

I have just returned from a 3 day break in Spain booked with 321 Travel and I said I would write a review aslong as all went well, we had a great time and I roll recommend to my friends… Read Full Review

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★★★★★

“Ibiza baby”

Written on: 28/04/2014 by Anabellag161 (1 review written)

Just got a 3 days trip to Ibiza sorted with a really helpful lady. Great deal and looking forward to it… Read Full Review

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★☆☆☆☆

“Worst travel agent ever knowen to man. I was booking...”

Written on: 25/04/2014 by PranavPatton455 (1 review written)

Worst travel agent ever knowen to man. I was booking my stag weekend in Spain and got put through to 321 travel. The man I was dealing with couldn't have been any nicer or any more helpful while he spewed out details of flights and accommodation fit for a carlsberg advert! Perfect flights from the perfect airport, leaving 9am Friday from Glasgow to Majorca then back 1pm Monday straight to Glasgow "HAPPPY DAYS"..! Paid over the phone by card on Saturday, and me and my 15 mates were buzzing about… Read Full Review

Pevenseyes's Comment

Written on: 05/06/2014

Same happened to us, a family of four, in May this year. Took our money and the next day told us the flights weren't available and actually booked us flights from a different airport with flight changes in different countries. We paid 2 x £50 for baggage and then when we got to airports had to pay all our weight in excess baggage as they hadn't booked us any baggage allowance. Also had to pay 60 Euros for a taxi as the transfer voucher wasn't valid when we arrived in Turkey. Absolutely awful company.

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★★★★★

“All booked”

Written on: 16/04/2014 by Weber257 (1 review written)

Got ma email confirmation with the link to review. Just a cheap couple of nights break, simple booking, no probs. if I have n e issues I'll come back n add to it… Read Full Review

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★★★★☆

“Genius booking”

Written on: 16/04/2014 by SophiaMcManus1970 (1 review written)

My family had booked to go to the tropitel in sharm el sheikh ages ago. I tried to add on last minute but couldn't find a flight anywhere they were advertising a holiday for the 5th of April which I couldn't get at a reasonable price anywhere!! They gave me the option of doing a stop on the return journey to make the holiday £300 cheaper than I could get anywhere else. I said that's ridiculous to get it that much cheaper but I was assured it was entirely possible so I booked. Genius flight… Read Full Review

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★★★★★

“Easter break”

Written on: 16/04/2014 by 227Strong (1 review written)

Just booked to go to Tenerife for 4 days over Easter. The gentleman could not have been more helpful explained the cost and hotel options for me and got me the deal no other agent bothered to search for. Thanks guys… Read Full Review

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★★★★★

“Very cheap prices ”

Written on: 16/04/2014 by Majorcalads (1 review written)

I booked a holiday last night with 321 Travel to Majorca for me and 3 mates, they got me a really cheap deal and had my confirmation through the next morning. Would recommend… Read Full Review

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★☆☆☆☆

“First. After agreeing a price for a weekend away in...”

Written on: 14/04/2014 by DavianWoods (1 review written)

First. After agreeing a price for a weekend away in Benidorm for 12 lads, upon giving them my card details they tried to charge me an extra 30 tax charge each and advised that it must be charged and was outside of their control. I told them in that case I don't want to book and guess what, in less than 10 minutes they rang to say we don't have to pay. Second. Next a coupe of weeks before we were set to go I rang them to see if everything was OK. They informed me that they were sorry, had… Read Full Review

321Travelltd's Comment

Written on: 15/04/2014

We do not change hotels last minute. Holiday Brokers went out of business and this was who your hotel was booked with. Upon trying to re book the hotel it was so close to the time the best option available was the one booked, your original hotel was fully booked. Research On Holiday Group and you will see many agents and passengers were affected by this large bedbank going into liquidation. Short on cancelling the holiday completely the only option we have is to re book you into another hotel.

321 Travel.

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