321Travel - www.321travel.co.uk Review

321Travel - www.321travel.co.uk
★★★★☆
3.6
From 206 reviews
67.0% of users recommend this

Guest's review of 321Travel - www.321travel.co.uk

“Hi everyone who is tempted to use this company to book...”

★☆☆☆☆

written by on 05/02/2015

Hi everyone who is tempted to use this company to book a holiday. I am sorry to disappoint you if you thought you had a hot deal from this them. They are most dishonest people I have ever had the misfortune to deal with.

THE PRICE AGREED IS NOT WHAT YOU ARE GOING TO BE CHARGED FROM YOUR ACCOUNT IF YOU MADE A MISTAKE OF GIVING THEM THE CARD DETAILS WHICH THEY WILL PROMPTY ASK YOU TO PROVIDE IN ORDER TO BOOK FOR A DISCOUNTED HOLIDAY WHICH IS ACTUALLY NOT AVAILABLE. See my experience below and I thought I was alone until I check feedbacks from other customers...

I recently found a 3 days city break to Amsterdam advertised by this company on Holiday Discount Centre website. The advertised price was £132 per person or £264 as it was myself and my girlfriend. So I call the company to book this holiday and a guy by the name of Frank answered. He confirmed this deal was still available and proceed to ask me my debit card details so he can go ahead with the booking while the deal still available. So I naively gave him my card details straight away. After 10 minutes He called me back to say the deal was after all no longer available but proposed an alternative which was £19/person more expensive to original quote (or £151/person). He convinced me that this deal was available and that if I choose to go ahead the total cost of my holiday would be £302. So I agreed to go ahead and make the booking. However, when I checked my account I noticed 321 Travel took £402 off my account instead of agreed £302. I phoned them thinking this was done in error and that the unauthorised £100 would be refunded back to my account. To my surprise I was told that the additional £100 is charged separately for "Agency bonding fees". I asked why was this not communicated to me prior to booking and I was told "someone will call you regarding this matter" the guy then hang up. I have since phoned several times and each time I am told "someone will call you back" and hung up as usual. I have sent my complaint by emails too but these have also gone unanswered. I am now going to write to ABTA for formal complaint but it's exhausting process and not sure I will get my money back at the end of it.

SO YOU HAVE BEEN WARNED, BETTER STAY AWAY FROM THEM.

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Jeanp35's Comment

Written on: 06/02/2015

Dear all

I am writing to give you an update on the above.

I AM GLAD TO CONFIRM THAT THE MANAGER OF 321 TRAVEL GOT IN TOUCH WITH ME AND APOLOGISED FOR THE WAY IN WHICH MY COMPLAINT WAS HANDLED. HE TOOK FULL RESPONSIBILITY FOR REMEDY AND PROMISED TO CHANGE PROCEDURES SO THAT CUSTOMERS WILL BE CLEAR AS TO THE TOTAL AMOUNT OF MONEY TO BE TAKEN OUT OF THIER CREDIT/DEBIT CARD IN FUTURE.

Furthermore, I got £50 refund and a £150 worth voucher for my next booking with 321 travel. I am overall very satisfied with the outcome of my complaint and very thankful to 321 Travel management for swiftly and satisfactorily dealing with this issue and more importantly for taking into account my feedback and that of other customers to improve the quality of their service.

I WILL DEFINETILY BE USING 321 TRAVEL FOR HOLIDAY BOOKING IN FUTURE

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Sophiessecret's Comment

Written on: 23/05/2015

same thing has just happened to me with this company totally disgusting

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Shhep's Comment

Written on: 21/02/2015

BE VIGILANT,THEY ARE ACTING IN TWO NAME ONE IS TRAVELATE WESITE AND THE OTHER IS 321 TRAVEL
I was experienced almost the same,I phoned this company to book holyday in spain,the deal was cheap so I was happy to that deal,the man one Martin,said you should email the person who travel with you name and age etc,he given his email id,and he ask me the payment detail,and the payment detail given,next moment before sent email my detail,I have just checked this travels review,its so bad and horrible,so I call back and say please I don't want book,I change my mind not to travel now,then he said need £200 for cancellation fee.I wonder,because I didn't yet book with them and no details with them,even he have no proof where my address ,name ,nothing,I ask how can you to be take cancellation fee,if I booked the holyday,then cancel its fine but no booking been done.I check now my credit card statement,there is £200 deducted,now my bank dealing this case,I will go further to get back my money.

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321Travelltd's Comment

Written on: 13/04/2015

Hi, how would we get your card number if you did not make a booking? This post is a complete fabrication of the truth.

You booked a holiday and called back to cancel, as per our terms and conditions cancellation fees apply. I'm sorry if you feel this is unfair but this would be how every single Airline/Travel agent would work.

321 Travel.

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Pat84's Comment

Written on: 04/05/2015

Please contact Trading Standards with regards to this practise which is misleading. I have encouraged many individuals to do the same which is useful to aid Trading Standards in there investigation. I also recommend contacting Discount Center where they advertise this, they will be more than helpful as they have received a number of complaints.

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H4Rj's Comment

Written on: 21/08/2015

They did the same to me. Cost me £1500.

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