Written on: 09/06/2014 by hendo46 (1 review written)
first of all if you are thinking of booking a holiday with this company i would think twice my friends booked a holiday to sharm el sheikn a day later they ask me would i like to go with them yes i said so i rang 321travel ask them could i book a holiday to sharm el sheikn and could i be on the same flight as my friends i was told no problem and booked the holiday, when we got the flights information back we notice i had a difference flight number than my friends but they we leaving at the same time so i rang the agent and he guaranteed me that i was on the same flight as my friends and he also said how can two flights be going out at the same time so i left it at that.but to days before we were to leave my friends said ring them just to make sure you are on the same flight and once again i was told i was, so on the day we got to the airport nice and early got to the booking desk and was told i was on a difference flight i was told the was only one flight going out at this time and i was told no the is 3 flights going out at same time but she could not change me over two my friends flight i would have to speak to the company i was flying with who was monarch we went over to the desk and the lady who was very helpfull said she could not help me but she would ring 321travel and see what they could do she explain to them the situation and they said we will ring back in ten minutes well we waited half a hour no reply so the nice lady on the monarch desk gave them another call were they kept putting down the phone on her she was fuming never knowing anything like it she apologized, but the was nothing she could do, so i had to fly out on my own as everybody knows best part of the holiday starts at the airport and then the flight with your friends so 321travel you spoilt the first part of my holiday your customer service is rubbish you offered me no help at all.
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