Written on: 21/05/2014 by DaxEngland (1 review written)
The price was fine and that is the only positive thing I have to say about 321. The management of their office is unacceptable. They do not have the capacity to adapt to problems imposed on them by airlines. They are unable or unwilling to communicate effectively with their customers. This is after several requests of confirmed updates/changes to be e-mailed. Then the worse of all the issues I had with this firm, and there was many. Was on arrival to Spain. Finding out that the day I made the booking at my chosen hotel they did book my requested hotel. But also cancelled that booking on the same day. All this happened without my knowledge. Then after half an hour of negotiations with the hotel I was supposed to be staying at. They found out that the firm had transferred my booking to a far inferior hotel a great distance outside of the centre. I found dealing with this firm a constant disappointment throughout. I will never book with them again.
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