Written on: 04/04/2014 by angryfedup1 (1 review written)
warning on 321 travel. Do not use 321 travel - their terms and conditions are unfair according to guidance on unfair terms in package holiday contracts - 'a standard term is unfair if contrary to the requirements of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contact, to the detriment of the consumer'. they rattle through terms and conditions of seatsavers very quickly - I stopped the salesman several times as could not hear him well and could not understand his accent and queried why I was being asked for credit card details before I was given flight times. I was told not to worry about that and just to email them back as soon as I was emailed flight details if not happy. Literally 5 mins later, I was told by telephone that my flight from Glasgow to Majorca (usually 2.5 hrs direct with several flights a day under £100 and sometimes under £50) would take 13 hours with a 7 hour stop. They assumed that because I was travelling alone with 2 small children, that I would pay them more than was quoted to get a direct flight or change airport to make it cheaper for them. I said this was ridiculous and they said I had agreed to their terms and conditions of seat savers, which allows them to route you anywhere. I was very unhappy with this and called my credit card, who immediately cancelled my card, but 321 travel had already 'pre-authorised' £300 from my card. This entire event happened over the course of twenty minutes. There is no way that they could have incurred any kind of cost, which would justify them taking £300 from my card. Having read other reviews of their practices, I would not trust them to try to re-arrange any kind of trip, in case they re-route us or add further charges, as they have done with others. I would never have given them my details, but the salesman said just to email them if flights not suitable. Other package holiday contracts guidance says 'terms excluding or limiting a suppliers' obligation to respect either oral or written commitments made by their agents have the potential to be seen as unfair', so allthough they read through terms and conditions, it is still equally important what the salesman says. At the very least their terms are very unfair, but I did not believe that I had any contract with them or they could take money from my card until flights were agreed.I had not considered that a company could be so misleading to do this, when there are very cheap short flights available. The credit card is disputing it and they say that preauthorisation is very unusual.It could take up to 8 weeks to sort out. I am a hard working single mum and £300 means the difference between us having a short 4 night holiday abroad or not. I have had to tell my kids that we cannot go afterall, as the company has kept our money. I don't know how these guys can sleep at night.
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