Written on: 07/10/2013
They booked our holiday home to the wrong airport, then realised it has a non direct flight attached.
Paid for 22kgs of luggage, turns out it was only 20kgs but because of the extra flight they booked us on that 1 only has 15kgs.
Was told we were landing at 9pm it's actually 23.40pm. Rang solid for 3 days to amend or find a solution to be lied to and fobbed off at every given moment. Disgusting customer service. Will say anything to get your money. Our journey home should be 4hrs-40mins will take us approx 10hrs-40mins. Also my details were wrong. Had to go to governing bodies to fight my case. What a surprise they ban certain words from your review. Shambolic.
As rated by our community of reviewers
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Written by peony
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Written by Brian_CO