Bad customer service & replacement nets not available.

“Bad customer service and replacement nets not available.”

Written on: 06/04/2012

We bought this trampoline in 2007 and had problems from the off which the company refused to discuss, (Outdoor toys direct)wanting us to provide photographic proof and pay for returns!

The padding disintegrated within weeks and we sourced a replacement elsewhere.

Now the netting has gone and after failing to find a replacement elsewhere, due to the fact that they use 5 poles and everywhere else uses 6 or 8, I faced a spanish inquisition on the phone about when I had purchased the item. I said I wasn't expecting a free net, and they said that they didn't carry them in stock, but would find out if they could get one and would ring back! Guess what, a month later, nobody has.

As the netting is integral to safety, I find it unbelievable that after paying over £150 for the trampoline, I can't get a replacement net for it.
If I'd known this before I purchased the trampoline I'd have bought one elsewhere.