Shocking Customer Service

The pad of my 11ft Octajump Trampoline started to tear in quite a few places after 6 months, so after contacting the customer services who requested pictures, I was promised a new pad once new stock arrived in.
Nearly a year later still no pad and now have been informed that the company went into liquidation and have been taken over by someone else.
After speaking to the new owners, I still have been continuously fobbed off with the excuse that it is nothing to do with them as I dealt with the previous owners. Surely if you take the company over, you take on the previous customers too??

I even sent them the original email and pictures I took of the torn pad only to be told that they did not see a problem with it and it should still be safe for my young children to play on!! That's not the point! The pad should not of looked like that after 6 months of minimal use.

Basically communication ended with them stating they are trying to keep the brand alive and if it was not for them, spares would not be readily available, so if you want a new pad £65 please.

I would say if you want the brand to stay alive you need to work on your customer service skills or maybe if the products are not good enough, is the brand worth saving?