Written on: 20/10/2012
Product was reasonable quality but when the Frame broke at the weld the support has been appalling.
They claim the frames have a warrantee but they have been unable to supply a replacement frame. Contacting their service team by phone or by email is terrible with perhaps 2/10 emails/calls returned. I claimed originally in the Autumn and was eventually told they could get me a replacement in late spring early summer. This moved to Mid Summer and I am still waiting (October) and even then they have not replied to my emails.
Eventually the kids were so upset I ordered one from another company.
You've been warned!
As rated by our community of reviewers
" Poor service " Read More
" No replacement parts available " Read More
" Non existent customer service " Read More
" Poor " Read More
Written by zaradog
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Written by trampolinepuss