Chaos at Kings Cross

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Virgin Trains
★★★☆☆
2.6
41.0% of users recommend this
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Guest's review of Virgin Trains

“Chaos at Kings Cross”

★★☆☆☆

written by on 25/10/2016

Whatever happened yesterday at Kings Cross Station?? (24th October 2016) Two virgin trains heading north broken down!! Hundreds of people embarking trains looking for an alternative train. No guarantee of a seat even with pre booked tickets!! Waiting around for next appropriate train, then a scramble to get on and get a seat. People sitting on the floor in isles, luggage in isles, people standing for the length of the journey. We were heading for Newcastle and were lucky to get a seat but some were not so lucky. First class was declassified which was fair under the circumstances. We were exhausted with the chaos. The staff did their best to pacify people and give relevant information out. A difficult situation for them too. I heard a man swearing at a member of staff absolutely uncalled for as most people although frustrated were reasonable. We met some very nice people on our journey whom we probably wouldn't have done without the problems!! However not a Good situation for Virgin trains they should be doing much better than this. We don't travel a lot but have recently bought a rail card with the intention of travelling to many places by train (our favourite form of travel) but hoping for less stress and chaos on future journeys!!!

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