Delays & refunds

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Guest's review of Virgin Trains

★★☆☆☆

“Delays and refunds”

Written on: 03/06/2013

After three seriously delayed journeys, I wrote in to request some form of compensation. I received it a few months later in the form of two vouchers. When I go to use the vouchers, not only do I have to post them off recorded delivery (cost 1 to customer), I have to make sure its 14 days in advance of use so to ensure they can be processed. I then call an 0845 number (cost 2 to customer)to get a promotional code. I then call an 0871 number (cost 3 to customer)to be able to book the tickets. Not only do I have these costs and inconveniences, but I also have no way of booking online, thus am unable to secure any form of online discount. THIS is what is considered COMPENSATION for a horrible CUSTOMER EXPERIENCE??

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