Poor experience

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Trans Pennine Express
★★☆☆☆
1.7
From 105 reviews
17.0% of users recommend this

  • Reliability

  • Cleanliness

  • Value For Money

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JMRM's review of Trans Pennine Express

“Poor experience”

★★☆☆☆

written by JMRM on 04/09/2017

We booked first class tickets from Edinburgh. We were offered a coffee in paper cup and a biscuit. When asked later if we wanted anything from the trolley we were charged £1.10 for a packet of crisps. When we got to Preston the first class compartment was open to all. I would not recommend booking first class with TPexpress again. Very disappointing after travelling first class with Virgin Who offer a proper service.

  • Train

    Bus / Train

  • Value For Money

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Marionn's Response to JMRM's Review

Written on: 26/01/2018

We are currently on the Newcastle to liverpool train first class pleased we only paid £25 more in total . Had two cups of lukewarm coffee in plastic cups and a Danish pastry. Offered no choice of cake or even a biscuit and we are nearly at Liverpool. Virgin trains first class put transpennine to shame .

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