Bad service

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Super Shuttle, New York Hotel Shuttle to Manhattan
★☆☆☆☆
1.0
From 81 reviews
6.0% of users recommend this

  • Reliability

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  • Value For Money

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Guest's review of Super Shuttle, New York Hotel Shuttle to Manhattan

“Bad service ”

★☆☆☆☆

written by on 02/04/2013

We booked a roundtrip EWR / Waldorf Astoria, 301 Park Ave NY for March 25, 2013 4:14pm and return on March 29, 2013 12:00-12:15 PM. EWR-Waldorf was no problem but picking at the Waldorf up was a big problem. We start wating at 11:45 am at the exit Park Ave and warned the porter at Lexington Ave. This porter should give us a warning if the shuttle should arrive over there.
At 12:30 pm still no shuttle on both sides showed up. So we went to the Concierge of the Waldorf and he called the SuperShuttle desk and got a answer the shuttle was on time at Lexington ave and the shuttle drove on because there was nobody. They could pick us up again the this would cost $20.
In the Netherlands you get a sincere apology and a bouquet of flowers.

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