Written on: 30/08/2012
Newark APO - stay away they made me wait almost 1.2 hours for pickup. I spoke with several employees at welcome desk, this seems to be normal and drivers confirmed angry guests are common. The dispatch this morning Jose was asked for time he just kept saying 5 minutes 5 minutes when asked for a manager he transferred me to closed admin office. when I called back Jose hung u on my causing them to speak with Randy who was helpful. Felix driver was great after dispatch lies and delays .. I would avoid them and go with another or limo or taxi its worth it. Jose laughed and yelled at me thinking he will never be called on it.
First conversation said driver would be in, Second stated 5 minutes, third said driver saw me go out and in bldg, 4th conversation had me go out to lot in which they left me and then tried to refuse my reservation, had to call 800 to finally get picked up. Seems dispatcher like to mess with customers.
Not good if you need to get there, Newark system very broken
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