Uncomfortable trains at premium price!

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Guest's review of South West Trains

★☆☆☆☆

“Uncomfortable trains at premium price!”

Written on: 12/01/2013

Travel on SW Suburban Trains and you will pay eye watering high fares for a low quality of ride. The carriages are often outdated and are not air conditioned. In Summer they are crammed and sweaty . The seats are too narrow and you will be squashed against the passenger sitting next to you if they are anything more than 'slim' . Bizarrely you will see some seats left vacant when passengers decide they would rather stand than get close and personal to a stranger. If you are average height your knees may be pressed against he metal back of the seat in front given the mean leg room. At stations the doors will not open for an age after the train has stopped and the ride will be bumpy. The company do run some modern stock these seem to be reserved for longer distance routes . The management and the Department for Transport must be aware but seem not to care a jot !

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Dougm1918's Comment

Written on: 10/04/2013

The crowding on SWT Suburban Trains occurs mostly in the morning (c)rush hours. Outside this period they are less crowded and perfectly adequate for journeys between Waterloo and Hampton Court or Windsor for example.

People often prefer to stand so as to be near the exit when the train stops at a ststion. (Every minute counts for some!)

The delayed door opening is a safety feature, the train must be absolutely at a stand with the brakes locked before the door opening sequence of audible warning (for blind or partially sighted passengers) can commence. This is a statuory requirement, not just something SWT thinks of to annoy passengers.

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