written by on 02/07/2013
Be warned, customer services are very good at promising results, and from what I heard from their own employees they know the website has failings.Yet despite this they still do nothing even after a labourious escalation.
My issue I got am email advising my tickets were for a different journey to the ones I had booked. I found how to reply due to the late hour and advised what had transpired via an email. Follow up email was to advise it could take days to reply, yippee my journey would have happened by then.
I phoned the next day to be told it was my fault and I would have to pay an admin charge of £10, I asked to speak to a manager only to be told none were available for the next 48 hours, yippee again.
I finally spoke to a manager who advised that they were aware of the website issues and that I would get a refund minus £10, which would be covered by a voucher, ok I thought, only issue is they never did this and the ticket prices have gone up by more than a tenner, back to thetrainline.com for me.
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Twitcher001's Comment
Written on: 20/03/2014
They did some thing similar to me. Get in touch with the office for trading standard. What they're doing is misrepresenting goods they are selling. That is illegal.