written by Abbott200 on 23/06/2014
I booked a return trip with Rail Easy. In the timetable they sent the train departed at "7;5" and arrived at "9:04". So I thought the departure time was 9:50. When I arrived at the station with my 5-year-old and 2-year old I found out that the train was at 7:05.
I had to buy new very expensive tickets. I wrote to then to complain and they did mot respond to my email.
I am looking for a way to make a formal complaint.
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