Getting worse

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Northern Rail
★☆☆☆☆
1.4
9.0% of users recommend this
  • Reliability

  • Cleanliness

  • Value For Money

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McHughfy417's review of Northern Rail

“Getting worse”

★☆☆☆☆

written by McHughfy417 on 20/05/2014

People are resorting to standing in the rest room or in the space in between carriages. Judging from the way the staff shout at people to force them to move further up the train when there is clearly no room left, I believe they have a policy to force people into these unsafe/unclean areas of the train to increase their profits without adding extra services or carriages.

Northern Rail Staff at Oxford Road station are rude.

Having paid well over 3000 pounds for a season ticket to manchester from preston, this train company is a national disgrace that only cares about profits and has no consideration for the safety, comfort or service provided to customers.

  • Train

    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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Seena91's Comment

Written on: 11/06/2014

The timetable for trains has changed which is unbievebale. Now I am unable to get a train to work every morning due to the change of times. Because there is no train running at the time I need to be in work and if I get a later one il be late. It's getting beyond a joke now. Thanks northern rail I have now no mode of transport to work.

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Boltonwander's Comment

Written on: 16/06/2014

For me the misery is encountering Northern Rail's miserable staff at the season ticket gates every morning and afternoon. They provide the worst customer service of any organisation I've used.

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