Fantastic customer service

National Express, East Coast
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★★★☆☆
2.5 / 5
From 6 reviews
33% of users recommend this

  • Reliability

  • Cleanliness

  • Value For Money

Guest's review of National Express, East Coast

★★★★★
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“Fantastic customer service”

Written on: 21/07/2012

Having been delayed 30 minutes due to cancelled South West trains (and therefore getting to watch my train to Edinburgh rolling out of the station), the very understanding East Coast staff changed my ticket, saving me what I thought was ~150quid on a new peak time train. People generally often do the bare minimum at work, where as the woman serving me obviously went out of the way to improve my morning substantially.

  • Train

    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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