Lost season ticket - waste of time reporting it

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London Midland
★☆☆☆☆
1.3
From 164 reviews
7.0% of users recommend this

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Kennethj322's review of London Midland

“Lost season ticket - waste of time reporting it”

★☆☆☆☆

written by Kennethj322 on 22/04/2014

After visiting Berkhamsted station to report a lost monthly season ticket, I was amazed at the lack of help and assistance available. The ticket office staff were less than interested, and could not confirm what procedure was or when we might hear anything from London Midland. In the end, I felt compelled to email customer services who after consistent chasing confirmed a fortnight later that a replacement could be collected, with only 2 days validity left out of the month. If only they could be bothered to care about their customers that pay a fortune to travel with them.

  • Train

    Bus / Train

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