Dirty trains & miserable staff!

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Arriva Trains Wales
★☆☆☆☆
1.4
9.0% of users recommend this
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ReubenYoung34's review of Arriva Trains Wales

“Dirty trains and miserable staff!”

★★☆☆☆

written by ReubenYoung34 on 07/12/2015

I use arriva trains every week to get to and from cardiff. But am going to start using stagecoach buses as I have had enough of filthy trains and staff who almost make you feel guilty for using the service. The train floors are covered with litter and the seats look as if they havnt been cleaned since the 80s. I cought a train from caerphilly to cardiff central on Friday afternoon and the ticket woman without evening saying a word snatched my money and lobbed the change back in my hand. Then the following saturday afternoon I caught a replacement bus from bus parkway to newport. When I arrived in newport I accidentally make a mistake concerning the ticket gates and then was approached by male staff member who's breathe smelt as if he hadn't brushed his teeth in a week, spoke to me as I commi a crime and continued to talk to me in an aggressive and rude manner. Arriva trains need to sort their tin sheds being their trains out and give their staff a lesson on hygiene and manners.

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    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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