479Choate's review of Pimlico Plumbers

“Cost £775 to change a radiator and attempt another”

★★☆☆☆

written by 479Choate on 04/05/2016

Cost £775 to change a radiator and attempt to change a second.......

The first radiator had already been removed, the radiator was a slightly different length so some pipe adjustment needed

The second radiator was too heavy for the interior wall which I was advised once the old radiator had been removed and the plumber had unsuccessfully attempted to find somewhere to securely place the fixings. The old radiator could not be rehung and so I was left with no radiator in that room.

I had already purchased the radiators and valves etc so the cost was labour.

The plumber was very polite and professional and I had expected the cost to be a little higher than the going rate.......the end result was a large bill, one radiator changed and a missing radiator in another room........

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Pimlicoplumbers's Comment

Written on: 09/05/2016

We are very sorry to learn of your experience and assure you that we do take all customer feedback very seriously. Unfortunately we have been unable to locate your customer account and cannot see that you have ever contacted us directly with any complaints. If you could please contact our control centre, your issue will be raised to our customer service department and investigated further for you.

Kind regards, Pimlico Plumbers Customer Services.

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