Damage & damp

Mark Group www.markgroup.co.uk
★★☆☆☆
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From 638 reviews
29.0% of users recommend this

hayleyml's review of Mark Group www.markgroup.co.uk

“Damage and damp”

★☆☆☆☆

written by hayleyml on 04/11/2014

A few weeks ago the mark group came and allegedly installed cwi. The house seems colder than before.There were hundreds of those silver balls EVERYWHERE, they left a terrible mess on my husbands motorbike which was on the drive and caused scratches to it. The biggest problem is my conservatory. Even though it only has a small rad it has always been comfortably warm. However, we now have a problem. The conservatory is now full of condensation, this has never happened before. You can see damp over the 2 walls that connect it to the house, the windows are full of condensation, there are patches of mould and 'white furry looking little bits'. I have had to throw out the fabric blinds which cost me £350 just 18 months ago. I went away for 2 weeks to return to see my fabric chair was damp and had green mould all over it. The new paint is peeling and the room is literally now freezing. I'm so disappointed as it was being turned into a dining room ready for christmas. I have telephoned and was promised a return call. 2 weeks later still waiting, then i looked for some reviews. I have just put a message on their website. I will take this all the way as not only have I had to bin a new chair/new blinds, I now have a room I cannot even use. It had not long been painted, so the time/paint was also now a waste. Unless the mark group act quick, I will not have a dining room for christmas either

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Markgroupcs's Response to hayleyml's Review

Written on: 05/11/2014

Hello. We would certainly be keen to arrange an inspection with you to find out what has happened here. We have sent you a direct message accordingly. We hope this helps.

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Hayleyml's reply to Markgroupcs's Comment

Written on: 09/11/2014

I have emailed you back with all my details, still not heard a word. If I could upload the pics of my ruined furniture and the state of my walls here, I would. I've been having lots of work done to my lovely bungalow and i'm not letting you ruin it. There is just 6 weeks to christmas when my conservatory was supposed to be turned into a dining room before then. I will take this all the way if this is not resolved and I will contact my MP. I'm not having this. You've totally RUINED my conservatory

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Sparkly1's reply to Hayleyml's Comment

Written on: 11/11/2014

Please find CWIVA cavity wall victims alliance on Twitter . Website coming soon

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Hayleyml's reply to Sparkly1's Comment

Written on: 15/11/2014

thanks for this. i spoke to a manager yesterday who first of all tried to tell me i couldn't have damp coming through my walls as all the balls they install..................are dry ones.
I told him not to try and palm me off with rubbish. I may be a woman but i'm far from stupid. I sent him the pics I have and n ow they are apparently coming out next wednesday. Out of the 5 walls in the conservatory, i only have a problem with 2. The 2 they touched!!!!

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Jamesandsam's reply to Hayleyml's Comment

Written on: 15/11/2014

I am also a founder member of CWIVA please, please do as Sparky1 had advised.

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Hayleyml's reply to Jamesandsam's Comment

Written on: 26/11/2014

well an inspector came out from the mark group last week. on the day totally agreed that it was the insulation that had caused the problem as he could clearly see there was nothing causing the problems. Now i've received a letter from them saying the conservatory has an excess moisture production or an inadequate provision of ventilation (never had a problem in the 9 years since i've had the conservatory mind) and it's not caused by the wall insulation. The man who came clearly confirmed the only 2 walls that were affected were the ones that had the insulation, seems now they are backtracking. After ruined binds/furniture etc, I will take this all the way, just wondering if trading standards should be my first port of call, or I may even try and find out exactly who is dealing with the government funding, so they can see what is happening to people's homes with this 'funding'.

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Jamesandsam's reply to Hayleyml's Comment

Written on: 07/01/2015

Stories such as this are unfortunately all too common. You have to fight like mad - but you are not alone - loads of help available with us CWIVA.

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Jamesandsam's reply to Sparkly1's Comment

Written on: 15/11/2014

Yes, do as Sparkly1 says - you will get help!!!

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Jamesandsam's reply to Jamesandsam's Comment

Written on: 07/01/2015

Trading Standards, do not have any powers to act - that is why CWIVA are fighting for people like you. Trust me you have very little chance on your own.

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Jamesandsam's reply to Jamesandsam's Comment

Written on: 07/01/2015

Trading Standards, do not have any powers to act - that is why CWIVA are fighting for people like you. Trust me you have very little chance on your own.

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Jamesandsam's reply to Jamesandsam's Comment

Written on: 07/01/2015

Trading Standards, do not have any powers to act - that is why CWIVA are fighting for people like you. Trust me you have very little chance on your own.

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Jamesandsam's reply to Hayleyml's Comment

Written on: 07/01/2015

I am a volunteer with CWIVA also, please, please contact us twitter and facebook. You are not alone I promise you.

The stress this causes if horrendous - we have had similar experiences.

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Simonsaint's Response to hayleyml's Review

Written on: 08/03/2015

CWIVA is the way forward, common sense people who have gone through what you're going through now....and won!

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Jamesandsam's Response to hayleyml's Review

Written on: 07/01/2015

CWIVA Cavity Wall Insulation Victims Alliance has been set up by volunteer to help fellow victims of the industry. Contact details on facebook and twitter for details.

We had successful outcome with a similar case very recently although it was not Mark Group but another installer.

Please contact us!!

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