Able Group Plumbing Reviews - www.able-group.co.uk

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Latest Reviews

★☆☆☆☆

“Vanishing Plumbers”

Written on: 21/08/2017 by RalphHeal1002 (1 review written)

What a load of rubbish this company is from the telephone call centre to the trades men that never answer their phones they are very quick at taking your payment details but very very slow at not getting someone to do the work after chasing them for two hours past the completion time all they say was do I want to cancel the work having waited 6 1/2 hours for the plumber. If you have any sense do not use this pile of poo… Read Full Review

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★☆☆☆☆

“I'm still staggered!”

Written on: 04/08/2017 by Chrysalids (1 review written)

Yesterday Able called me during the appointed time their plumber was due to call to let me know that their plumber was not available today after all ( I naively presumed it would be due to sickness). I rearranged for the next day. On the second day I rang their customer services and told them that I was home two hours earlier and that, should they be running early, they could call round anytime from then ( 1pm) and up to and including the previously arranged call out time; 3-5pm. At 5pm today… Read Full Review

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★☆☆☆☆

“Failure to attend”

Written on: 07/07/2017 by O'Connor28 (1 review written)

On 3 July 2017 I telephoned the Able Group to arrange for an electrician to attend my home to fix a broken shower. An appointment was fixed for the electrician to come on 7 July 2017 between 8.00 and 12.00 midday. At 9.30 on 7 July 2017 - the day of the arranged appointment and which i had arranged to take off work - the Able Group telephoned me to say that no one would be coming. This is not acceptable and I shall not be using their services for any other matter at all… Read Full Review

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★★★★★

“Swift and prompt responce.”

Written on: 21/06/2017

After a disastrous morning involving a broken toilet cistern, and not being able to contact of usual plumber re holidays. I found the Able Group Plumbers contact details in the Tel directory, the person I spoke to said a Plumber would be with us in the afternoon. The Plumber came a few hrs later, he was very polite and friendly, explained what the problem was, he quickly and efficiently resolved the problem. I would without question recommend this Company when in an emergency situation. C & P… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 17/06/2017 by SierraClifford (1 review written)

Big promises but unABLE to deliver… Read Full Review

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★☆☆☆☆

“Rip off !!”

Written on: 26/05/2017 by Lilahe457 (1 review written)

Problem with my central heating.Called them, charged £81+Vat for half hour- told pump needs replaced.I agreed for the work to go through- They charged £ 216 for the the Pump ( normal charge in local Shop is £ 85 for pump); Labour charge £ 187/hour done for 2 hours, Total Bill £ 700 . I feel been ripped off by Able-group .This work can be done by £200-250 from local company.The Engineer was good. Will never use it again… Read Full Review

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★☆☆☆☆

“plumber competence”

Written on: 28/04/2017 by Preston462 (1 review written)

Contacted ABLE to allow them to unblock a toilet and since it was only my wife int he house i believe she was tricked into taking a high rate and not a fixed rate to get work completed, 3 hours later the toilet could not be unblocked and thus had to use another company who did the whole proper work for half the price of ABLE group who did not even complete the work and left the property in a condition which my wife had to move out… Read Full Review

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★☆☆☆☆

“Terrible service and expensive”

Written on: 15/03/2017 by Pratt7 (1 review written)

On face value a no call out fee is appealing. But at £60 per half an hour excluding VAT the price rapidly climbs. The plumber who arrived skills where questionable. I would not waste your time even looking to gook this group, pick a local, small reliable firm. … Read Full Review

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★★☆☆☆

“Absent plumber”

Written on: 03/02/2017 by Alexandermg123 (1 review written)

Booked plumber for leaking washbasin. Cannot rate plumber as he did not turn up. Received call from company 5 mins before he was due to say he had phoned in sick.They must only have one plumber! Not impressed. Also not happy about having to give card details before they will take the job… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 22/01/2017 by steveojones (1 review written)

Plumber turned up, 3 hours late, told my tenants they couldn't replace the shower because "was fixed to the wall" left saying he would get a replacement and never returned. They guaranteed an appoint on Saturday, guess what, no one turned up. Appalling… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/01/2017 by Coughlinyd62 (1 review written)

Left job incomplete and took payment without permission… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 11/01/2017 by McLean371 (1 review written)

I have now been waiting weeks to get my dishwasher plumbed in. Since well before Christmas. So far I have booked in with them 4 times and so far have not even met one of their plumbers! They keep cancelling, usually after they were due and only when I call them. I was told they called twice and left voice mails to confirm the 4th appointment, interesting as I have no missed calls and no voicemail on the number they read out. Absolutely horrendous experience. Will be looking else where and most… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 03/01/2017 by Aaliyahn291 (1 review written)

Wish I had read these reviews before contacting Able Group. Our cistern stopped flushing on 23/12/16. Found them online, no call out charge, no payment until work done. They asked for payment over the phone, and charged £132 call out charge. Charged £40 pound for parts. Cistern stopped working again on 31/12/16. Been waiting since for the plumber to come back out. Told today 03/01/17 that plumber is refusing to come out as it cannot be fixed. At no time did he mentioned this. £206 later,we… Read Full Review

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★☆☆☆☆

“Mis Information”

Written on: 31/12/2016 by tmCastro287 (1 review written)

We had a blocked drain and we called this firm. Card payment in advance, engineer late. Engineer said water authority would charge for call out. He cleared the drain within 15 minutes at a charge of £237.00. Afterwards we found out the water authority would do it for free, particularly when you have shared pipes with other properties, also no call out charge. If it was solely blocked on your property they would give free advice to get a private firm. I did complain to company afterwards… Read Full Review

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★☆☆☆☆

“DO NOT USE ABLE GROUP”

Written on: 19/12/2016 by ParkerBlake7 (1 review written)

Just reapting these other reviews. Booked a plumber to come out. Our slot was Friday between 2.30 and 5, they called at 4 to cancel and rearranged for Monday. They came on Monday, were here lsss than 5 minutes and they didn't fix the problem. We were charged £136. I wouldn't recommend this company for anything… Read Full Review

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★☆☆☆☆

“More like Unable Group”

Written on: 17/12/2016 by juliefurnell (1 review written)

This useless company was sent in by another useless company (Valley heating - but that's another story) to supposedly right a wrong... All they had to do was fit a new fusebox and a new thermostat to a boiler. They fitted the fuse box and over a week later, I'm still waiting for the thermostat.. Both companies are now arguing about who told who to fit what. Absolutely useless company. Won't ring me back. And what's even worse is that the electrician was in such a rush to get out I didn't… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 16/12/2016 by 300Wilkinson (1 review written)

Company took details including credit card details which I wasn't happy to do. Company did not turn up when they said they would and we were not advised. Made another appointment - again did not turn up. Made another appointment and again no show. Absolutely Useless!… Read Full Review

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★☆☆☆☆

“Horrific company ”

Written on: 09/12/2016 by Lizzie26 (1 review written)

Honestly unless you want to be left out of pocket and have the worst service ever I would steer clear of these. After paying almost 3 times as much as a loca plumber would have charged for an outside tap to be fitted the plumber managed to drill through the wall and not move the washing machine out from the wall therefore going straight through the back of the washing machine causing water to leak on to the mains electric - thankfully we were at home to spot the leak heaven forbid if we were… Read Full Review

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★☆☆☆☆

“UNable-group.co.uk. -Inability to undertake work.”

Written on: 09/12/2016 by Fairforall (1 review written)

Unable-group.co.uk. Poor work and unbelievably poor service I had a blockage at my offices. I called out Able-Group and they came as agreed. There's an inspection access manhole in one of the toilets that should have been the first check point. The "engineer" couldn't work out how to access this and using a flat bladed screwdriver damaged the tiles surrounding it. He proceeded to access the drains from outside in order to fix it. In a matter of days(3) it was blocked again. This time the… Read Full Review

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★☆☆☆☆

“Utterly Useless Company - DO NOT USE”

Written on: 09/12/2016 by stevecx (2 reviews written)

Familiar story by the look of it. I wish I had read the reviews here before I booked Able Group Plumbing. After going through details of my requirements and taking my payment details an engineer was booked in to inspect a faulty boiler and do the work along with a gas safety check. The person I made the booking with got a bit shirty when I asked if I could have a quotation before commencing the work and after inspecting the boiler. I was curtly informed that I had just been given a quote of… Read Full Review

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