Able Group Plumbing Reviews - www.able-group.co.uk

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Latest Reviews

★★☆☆☆

“Absent plumber”

Written on: 03/02/2017 by Alexandermg123 (1 review written)

Booked plumber for leaking washbasin. Cannot rate plumber as he did not turn up. Received call from company 5 mins before he was due to say he had phoned in sick.They must only have one plumber! Not impressed. Also not happy about having to give card details before they will take the job… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 22/01/2017 by steveojones (1 review written)

Plumber turned up, 3 hours late, told my tenants they couldn't replace the shower because "was fixed to the wall" left saying he would get a replacement and never returned. They guaranteed an appoint on Saturday, guess what, no one turned up. Appalling… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/01/2017 by Coughlinyd62 (1 review written)

Left job incomplete and took payment without permission… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 11/01/2017 by McLean371 (1 review written)

I have now been waiting weeks to get my dishwasher plumbed in. Since well before Christmas. So far I have booked in with them 4 times and so far have not even met one of their plumbers! They keep cancelling, usually after they were due and only when I call them. I was told they called twice and left voice mails to confirm the 4th appointment, interesting as I have no missed calls and no voicemail on the number they read out. Absolutely horrendous experience. Will be looking else where and most… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 03/01/2017 by Aaliyahn291 (1 review written)

Wish I had read these reviews before contacting Able Group. Our cistern stopped flushing on 23/12/16. Found them online, no call out charge, no payment until work done. They asked for payment over the phone, and charged £132 call out charge. Charged £40 pound for parts. Cistern stopped working again on 31/12/16. Been waiting since for the plumber to come back out. Told today 03/01/17 that plumber is refusing to come out as it cannot be fixed. At no time did he mentioned this. £206 later,we… Read Full Review

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★☆☆☆☆

“Mis Information”

Written on: 31/12/2016 by tmCastro287 (1 review written)

We had a blocked drain and we called this firm. Card payment in advance, engineer late. Engineer said water authority would charge for call out. He cleared the drain within 15 minutes at a charge of £237.00. Afterwards we found out the water authority would do it for free, particularly when you have shared pipes with other properties, also no call out charge. If it was solely blocked on your property they would give free advice to get a private firm. I did complain to company afterwards… Read Full Review

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★☆☆☆☆

“DO NOT USE ABLE GROUP”

Written on: 19/12/2016 by ParkerBlake7 (1 review written)

Just reapting these other reviews. Booked a plumber to come out. Our slot was Friday between 2.30 and 5, they called at 4 to cancel and rearranged for Monday. They came on Monday, were here lsss than 5 minutes and they didn't fix the problem. We were charged £136. I wouldn't recommend this company for anything… Read Full Review

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★☆☆☆☆

“More like Unable Group”

Written on: 17/12/2016 by juliefurnell (1 review written)

This useless company was sent in by another useless company (Valley heating - but that's another story) to supposedly right a wrong... All they had to do was fit a new fusebox and a new thermostat to a boiler. They fitted the fuse box and over a week later, I'm still waiting for the thermostat.. Both companies are now arguing about who told who to fit what. Absolutely useless company. Won't ring me back. And what's even worse is that the electrician was in such a rush to get out I didn't… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 16/12/2016 by 300Wilkinson (1 review written)

Company took details including credit card details which I wasn't happy to do. Company did not turn up when they said they would and we were not advised. Made another appointment - again did not turn up. Made another appointment and again no show. Absolutely Useless!… Read Full Review

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★☆☆☆☆

“Horrific company ”

Written on: 09/12/2016 by Lizzie26 (1 review written)

Honestly unless you want to be left out of pocket and have the worst service ever I would steer clear of these. After paying almost 3 times as much as a loca plumber would have charged for an outside tap to be fitted the plumber managed to drill through the wall and not move the washing machine out from the wall therefore going straight through the back of the washing machine causing water to leak on to the mains electric - thankfully we were at home to spot the leak heaven forbid if we were… Read Full Review

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★☆☆☆☆

“UNable-group.co.uk. -Inability to undertake work.”

Written on: 09/12/2016 by Fairforall (1 review written)

Unable-group.co.uk. Poor work and unbelievably poor service I had a blockage at my offices. I called out Able-Group and they came as agreed. There's an inspection access manhole in one of the toilets that should have been the first check point. The "engineer" couldn't work out how to access this and using a flat bladed screwdriver damaged the tiles surrounding it. He proceeded to access the drains from outside in order to fix it. In a matter of days(3) it was blocked again. This time the… Read Full Review

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★☆☆☆☆

“Utterly Useless Company - DO NOT USE”

Written on: 09/12/2016 by stevecx (2 reviews written)

Familiar story by the look of it. I wish I had read the reviews here before I booked Able Group Plumbing. After going through details of my requirements and taking my payment details an engineer was booked in to inspect a faulty boiler and do the work along with a gas safety check. The person I made the booking with got a bit shirty when I asked if I could have a quotation before commencing the work and after inspecting the boiler. I was curtly informed that I had just been given a quote of… Read Full Review

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★☆☆☆☆

“Utterly Useless Company - DO NOT USE”

Written on: 09/12/2016 by stevecx (2 reviews written)

Familiar story by the look of it. I wish I had read the reviews here before I booked Able Group Plumbing. After going through details of my requirements and taking my payment details an engineer was booked in to inspect a faulty boiler and do the work along with a gas safety check. The person I made the booking with got a bit shirty when I asked if I could have a quotation before commencing the work and after inspecting the boiler. I was curtly informed that I had just been given a quote of… Read Full Review

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★☆☆☆☆

“DON NOT USE THIS COMPANY”

Written on: 07/12/2016 by 29Ortega (1 review written)

Booking made for an electrician to attend site and move some sockets within a commercial premises for an office move. Appointment cancelled with less than 2 hours notice and they didn't even have the courtesy to contact us in person - an automated message was left to which we had to call them to discuss the job. The next available appointment was 5 days after the cancelled one and they made no effort to accommodate a rebook sooner. The telephone clerk couldn't assist as she didn't have the… Read Full Review

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★☆☆☆☆

“DONT TOUCH ABLE GROUP WITH A BARGE POLE”

Written on: 01/12/2016 by LLEWELLYN1957 (1 review written)

After many months of promises of a refund and lots of phone calls to the company . Mr McLaughlin the mnager has not dealt with the situation as we would have expected. We were told we would get a refund but we are still waiting. My 80 year old mother was left without the use of her toilet for a week as the plumber was called but could not rectify the problem as it returned straight away.To have another call out would have meant another charge and to an elderly disabled person its not the… Read Full Review

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★☆☆☆☆

“cistern”

Written on: 01/12/2016 by Shelton422 (1 review written)

Able sent a supposed plumber to look at a problem I had with my cistern. plumber said he did not have the parts to do the repair but could replace the cistern, the cistern fitted was half the size of the original one [he did not tell me this, [because l rent this property out and I was not present].The original was flush to the rear of the toilet, the replacement was supported by 3 pieces of wood only and l am not sure its even safe Ables reply to bad workmanship was he would cover the wood… Read Full Review

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★☆☆☆☆

“Totally unreliable”

Written on: 30/11/2016 by swBoone131 (1 review written)

Took a day off work to have a radiator removed for further work on Friday. Explained at the time how difficult this would be for me and how important it was that the work was done. I was reassured that this would not be a problem and they eagerly took my card details. Phone at 10 this morning to cancel with a very matter of fact manner. If you value professional service and reliability, do not use this company… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 16/11/2016

Southampton area engineer - I am not one to moan, but the issue has not been resolved. Friday make the appt for Monday morning, I send pictures as requested to show what needs replacing on our boiler. (Single flexi tube need replacing) £64 a half hour + vat. Engineer comes says it needs a new flexi tube but says didn't see the pics before coming over. Has a part doesn't fit, goes to merchants no part there. He then decides it is a washer at fault. Tried to leave twice before it was pointed… Read Full Review

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★☆☆☆☆

“Worst company EVER! ”

Written on: 11/11/2016

Please don't ever use them. Contacted them for an issue with my toilet cistern. They booked a plumber for the following day between 8am and 12pm. Took my partners credit card details upfront at same time (dubious practise if ever I heard one). 20 mins before deadline next day, I received a message to say plumber had called in sick and would not be attending and so they remade appointment for the next day at the same time scale. Again, a no show. Called them to be told no appointment was ever… Read Full Review

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★☆☆☆☆

“Overpriced. Do not use.”

Written on: 03/11/2016 by Claire9999 (1 review written)

They charged £144 for 45 minutes labour. They wanted to charge £234 for a new part that was only replaced last year. The part is £85 in plumbing shops. They admitted that they do mark up parts that they purchase. Managed to get it working myself by bleeding the radiators. Cannot get a refund as I am not a gas professional so cannot prove that it isn't faulty even though it's now working fine. Also didn't turn up on one of the days and didn't call to say that they wouldn't… Read Full Review

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