Able Group Plumbing Reviews - www.able-group.co.uk

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Latest Reviews

★★★★☆

“Not all bad”

Written on: 24/07/2015 by brushpkc (1 review written)

I was concerned when I read the reviews on this site, especially after the arranged appointment day was missed (which is why I have not given a 5 star review). But after complaining to Able, I was offered a 10% discount on the cost of the work. The plumber arrived the next day, and work was carried out to a good standard. Price charged on the day included the discount - repair leak/replace iscolation valve, £100. I guess it's down to which sub contractor is appointed. I was very satisfied, but… Read Full Review

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★☆☆☆☆

“ ”

Written on: 04/06/2015 by Maska1 (1 review written)

Contacted Able Group to arrange repair of leaking kitchen tap. Charged in advance £81.60 for repair. Plumber used a spanner and tightened! 5hrs later, tap leaking worse than before. When contacted Able were told had been advised was temporary repair and had signed contract agreeing to no guarantees. Here is our correspondence;---------- Forwarded message ---------- From: Date: Jun 4, 2015 12:34 PM Subject: To: plumbinganddrainage  OK. I will be contacting citizens advice consumer service,the… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 26/05/2015 by dissappointedcustomer1960 (1 review written)

I paid over £500 for work to connect extractor fanand move plugs. The Electrician was pleasant and did the work however left the plug loose to enable the tiling work to be done. After the tiling I asked for electrician to come back to screw in as tiler he did not feel confident to screw socket in as some screw was crooked. When I requested for the team to get someone to come to do this job which should have been done in the first place, I was told I would have to pay additional money. I… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS - RIP OFF MERCHANTS!!!!”

Written on: 15/05/2015 by Osvaldo357 (1 review written)

AFTER A PROPERTY HAD BEEN BURGLED, WE CALLED ABLE GROUP TO BOARD UP AND SECURE THE SMASHED WINDOW. THEY CHARGED £270 TO BOARD ONE WINDOW, AND QUOTED £335 PLUS VAT TO REPLACE THE GLASS. AFTER CALLING A SECOND COMPANY TO QUOTE FOR THE WINDOW, WE WERE HORRIFIED TO FIND THAT THE BOARD HAD ONLY BEEN SECURED FROM THE OUTSIDE, THUS LEAVING THE PROPERTY TOTALLY UNSECURE. WE WERE TOLD FROM THE SECOND COMPANY THAT THEIR CHARGE FOR BOARDING UP WINDOWS IS £50 AND THEIR QUOTE TO REPLACE THE GLASS WAS… Read Full Review

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★☆☆☆☆

“High and Dry”

Written on: 13/05/2015

I paid over £600 in late December to have a new pump installed for my power shower. Five months later there is a blockage. I rang Abel and they arranged a slot. They subsequently rang back to ask for serial numbers and all sorts of details about the Salamander pump they, themselves had installed. They then rang again to say I needed to contact Salamander. I rang this company to be given a load of technical advice which may as well have been in Greek. They gave me a reference number and told me… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 06/05/2015 by IzabelleBryant174 (1 review written)

I booked this company to move I water pipe 30mm into a wall , I was told it would be £60 for the call out and half hour work. what they failed to tell me, that after that ,they charge £120 +vat per hour. Firstly, what should have taken 1hour tops to do the job, took him 2 hours 40 minutes. I was charged a further £50 for parts, which I priced these parts in screwfix at £18. The total bill for this 2hour job wasa RIP OFF £380. Do not give them your card details ...Beware !!!… Read Full Review

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★☆☆☆☆

“TOTAL WASTE OF TIME AND MONEY.”

Written on: 30/04/2015

I called them out to do a drain blockage and paid them £126 for the work all they did was to remover the water from the drain and told me the water would go down after awhile. A few days later after some rain the drain started to over flow again, I called them to come back and finish the job properly and was told that there is no guarantee and would have to pay for another call out fee of £95 plus vat, the engineer tod me that I could call them back if the problem was not fixed, so much for… Read Full Review

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★☆☆☆☆

“Call Out Fee”

Written on: 29/04/2015 by ronyjoseph (1 review written)

What does No Call out fee really mean? I would assume touching nothing would constitute No Call Out, but apparently not. "The ASA has ruled against advertisers that claim not to charge a call-out charge but charge a ‘diagnostic fee’ if customers do not have remedial work carried out.". You seem to be taking my Pensioner Dad to court for £60. Your engineer came out, touched nothing and said the controller needed replacing. For me, that's no work carried out? Why have No Call Out fee on… Read Full Review

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★☆☆☆☆

“What a let down”

Written on: 26/04/2015 by Harrisono183 (1 review written)

I called on a Friday to book an emergency call out as my toilet was overflowing, I was told that an Engineer would be out in 30-90 mins, I had a job booking ref and an email detailing the time to expect him, 5 mins before the 90min period was up they rang to say that no-one would be available until Monday, so I'm left on a Friday afternoon trying to find a reliable engineer to come and help at short notice...they had an hour and a half to let me know that there was no-one available but left it… Read Full Review

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★☆☆☆☆

“Agressive and awful”

Written on: 19/04/2015 by Jaxon251 (1 review written)

Firstly the plumber who did the job was fine. Polite and efficient. The company/group are awful! I queried an overpriced job and have been shouted at, insulted, patronised and messed about for nearly two weeks. These people are terrible and I will be making further complaints about their customer service techniques… Read Full Review

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★☆☆☆☆

“They must be stopped”

Written on: 11/04/2015 by garbey (1 review written)

Started off with satisfactory listening skills when i reported a faulty heating system. They insisted taking my card details as a routine to get the job assigned to an engineer. Had no option as it was an emergency. Engineer came did a diagnostic check and had to gonto b n q to buy parts. Fixed them and left. As i landlord i was not updated with events or given a chance to decide whether to go ahead or not after the diagnosis. He gave invoice to my ttenant and left. After numerous calls to… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 10/04/2015 by Jordanqv399 (1 review written)

Business such as yours should be shut. You quote the lowest time for a job to secure the booking and play the game by making the electrition calling just before the appointment, only to quote 4 times the originally quoted price. you messed with the wrong person. I will ensure your company is named and shamed in all the blogs and review sites, so to protect people falling victim of this in future… Read Full Review

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★☆☆☆☆

“Absolute rip off”

Written on: 20/03/2015 by Jjenj (1 review written)

after ringing them to arrange a free quote to repair my boiler and making it very clear that I didn't want a bill unless I was going ahead with the repair I received a bill for £72 when I asked why they said it was for the diagnosis. Despite arguing with them I still ended up paying the £72 like a mug but worse than that the diagnosis was a faulty diverter and the cost would have been £424 to repair it - after doing further research online and you tube it turned out to be the diaphragm that… Read Full Review

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★★★★★

“Excellent”

Written on: 19/03/2015

Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!”

Written on: 10/03/2015

Booked to have an empty property boarded up. Carried out such a poor job by placing 3 pieces of timber across the door burglars managed to remove the timber without even making a noise and stealing all copper piping and wiring. Had to get another company to re-secure the property who did the job right. Will be looking at getting my money back from the Able Group otherwise i will be contacting my solicitor. Avoid this company at all costs… Read Full Review

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★☆☆☆☆

“stay clear, absolutely rip you off!”

Written on: 18/02/2015 by ColtMason (1 review written)

Called them out to fix a pull switch in the bathroom which turns the shower on and off. Should have been a 30min job which took 1hr. Guy came and hadnt got the material to change it even though he knew what needed doing so you would think he'd have come prepared. So he went and bought one from b&q and charged us more than what the actual material cost as we looked at b&q. Although he didnt charge us for the time to pick the material up, it doesn't take an hour to change the switch. He basically… Read Full Review

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★☆☆☆☆

“Boiler broken beyond repair by able”

Written on: 16/02/2015 by Ogle18 (1 review written)

My elderly mother had issues with her heating in December and called out in an emergency Able group to fix her boiler. It is only now in February when we had it looked over by a local vendor to fix a valve, that he informed us that whoever had "fixed" it before had broken the boiler beyond repair. They had turned up the boiler to max and snapped off the control button. He had also turned up the thermostat up to max. When the work was carried out by Able group they left us in the belief that… Read Full Review

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★☆☆☆☆

“Threatening behaviour to a pregnant woman ”

Written on: 15/02/2015 by Coynehb14 (1 review written)

The company seriously lacks professionalism. Gave my wife a quote to fit a dishwasher, plumber tried to over charge my wife. When she questioned the price before he started the work, the plumber become very rude and aggressive to my pregnant wife and in the prescense of my one year old child. He was asked to leave because of his behaviour and I wad fetched from work to remove the plumber and contacted the police this company needs investigating… Read Full Review

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★☆☆☆☆

“no communication at all”

Written on: 14/02/2015 by AliyahMeredith (1 review written)

I rang with high expectations of what seemed a professional company. I explained I needed a new shower base fitting with possible complete new shower. I also needed new taps on bathroom sink. They rang me back well within the 10 minuets they stated on their website and was assured someone local to my area would ring me to arrange an appointment to give me a quote. I rang them 4 weeks ago and as yet, have still not had that phone call! Needless to say a have made other arrangements. Had I have… Read Full Review

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★☆☆☆☆

“"Engineer"? Not a chance. (Can't leave zero rating)”

Written on: 13/02/2015 by Eejit (1 review written)

I have a very small leak from a pipe leading to the valve on my radiator. More of a weep than a leak. Phoned up and told them EXACTLY the problem ie, the radiator is in the hall with a concrete floor and the feed pipe goes through the cavity wall, under the floor in the next room. Told them that it was about 6 - 8mm diameter. Able said they would have an engineer around the next day between 12 and 2pm. At 2:10, the "Engineer" turned up. I had already moved furniture in the adjoining room… Read Full Review

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