Able Group Plumbing Reviews - www.able-group.co.uk

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Latest Reviews

★☆☆☆☆

“Comments on the non-service received”

Written on: 17/08/2015 by youdontknowwhatyouaredoing (1 review written)

Thought I had got a definite appointment for the engineer to visit including an email confirming this. Waited in then phone call to say engineer not available. Re booked another appointment yet another call on the actual day and again no engineer available. I wish I had known about this site before trusting them - as so many people have said AVOID… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 12/08/2015 by gwBrennan108 (1 review written)

The Abel Group left the situation exactly the same as they found it (not even turning of the water for the leak in question) and still expect to be paid for doing seemingly nothing. Customer service were rude and greatly unhelpful. AVOID this company it's just another rip off scam looking to take every penny they can from you for a shoddy patch up job… Read Full Review

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★☆☆☆☆

“charged for an unsolved problem ”

Written on: 11/08/2015 by reapedoff (1 review written)

Our toilet water supply pipe was leaking and we contacted Able plumbing. The day the plumber was coming he never came and we had to reschedule. He finally came and claimed to have fixed our problem and flashed the toilet 3times but when we came back from work the problem was still there. We contacted them and they have excuses each time we ask him back. The day they said he was coming to redo the job he never came and when we called them again they said he was at our place and there was no one… Read Full Review

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★☆☆☆☆

“AWFUL - avoid at all costs”

Written on: 06/08/2015 by Chris_d34 (1 review written)

This company quoted me the wrong price per hourly rate. Then charged me at twice what I was quoted, forcing me to pay it and then saying it was my fault when I rang up to complain. AVOID!!! Customer services told me I was wrong and i must have misheard, despite the fact I wrote the whole conversation down. The plumber who came to my house told me they make mistakes like this all the time and that if I rang up and told them what had happened I'd have the money refunded. He told me he shouldn't… Read Full Review

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★☆☆☆☆

“Cheeky little plumber do not use”

Written on: 29/07/2015 by Calamity123 (1 review written)

my kitchen mixer mono lock tap tap was leaking water need a quick fix No local plumber available . Company said they would be out that day but that was not the case it was the next day so much for emergency cover. When the plumber appeared he looked at my tap told me it was broken really why did he think I'd phoned them !! and needed replacing. Even I could have assed that. Plumber did not offer to source the part or give any help told me to go to B& Q to get a tap. Now I'm not a plumber… Read Full Review

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★★★★☆

“Not all bad”

Written on: 24/07/2015 by brushpkc (1 review written)

I was concerned when I read the reviews on this site, especially after the arranged appointment day was missed (which is why I have not given a 5 star review). But after complaining to Able, I was offered a 10% discount on the cost of the work. The plumber arrived the next day, and work was carried out to a good standard. Price charged on the day included the discount - repair leak/replace iscolation valve, £100. I guess it's down to which sub contractor is appointed. I was very satisfied, but… Read Full Review

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★☆☆☆☆

“ ”

Written on: 04/06/2015 by Maska1 (1 review written)

Contacted Able Group to arrange repair of leaking kitchen tap. Charged in advance £81.60 for repair. Plumber used a spanner and tightened! 5hrs later, tap leaking worse than before. When contacted Able were told had been advised was temporary repair and had signed contract agreeing to no guarantees. Here is our correspondence;---------- Forwarded message ---------- From: Date: Jun 4, 2015 12:34 PM Subject: To: plumbinganddrainage  OK. I will be contacting citizens advice consumer service,the… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 26/05/2015 by dissappointedcustomer1960 (1 review written)

I paid over £500 for work to connect extractor fanand move plugs. The Electrician was pleasant and did the work however left the plug loose to enable the tiling work to be done. After the tiling I asked for electrician to come back to screw in as tiler he did not feel confident to screw socket in as some screw was crooked. When I requested for the team to get someone to come to do this job which should have been done in the first place, I was told I would have to pay additional money. I… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS - RIP OFF MERCHANTS!!!!”

Written on: 15/05/2015 by Osvaldo357 (1 review written)

AFTER A PROPERTY HAD BEEN BURGLED, WE CALLED ABLE GROUP TO BOARD UP AND SECURE THE SMASHED WINDOW. THEY CHARGED £270 TO BOARD ONE WINDOW, AND QUOTED £335 PLUS VAT TO REPLACE THE GLASS. AFTER CALLING A SECOND COMPANY TO QUOTE FOR THE WINDOW, WE WERE HORRIFIED TO FIND THAT THE BOARD HAD ONLY BEEN SECURED FROM THE OUTSIDE, THUS LEAVING THE PROPERTY TOTALLY UNSECURE. WE WERE TOLD FROM THE SECOND COMPANY THAT THEIR CHARGE FOR BOARDING UP WINDOWS IS £50 AND THEIR QUOTE TO REPLACE THE GLASS WAS… Read Full Review

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★☆☆☆☆

“High and Dry”

Written on: 13/05/2015

I paid over £600 in late December to have a new pump installed for my power shower. Five months later there is a blockage. I rang Abel and they arranged a slot. They subsequently rang back to ask for serial numbers and all sorts of details about the Salamander pump they, themselves had installed. They then rang again to say I needed to contact Salamander. I rang this company to be given a load of technical advice which may as well have been in Greek. They gave me a reference number and told me… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 06/05/2015 by IzabelleBryant174 (1 review written)

I booked this company to move I water pipe 30mm into a wall , I was told it would be £60 for the call out and half hour work. what they failed to tell me, that after that ,they charge £120 +vat per hour. Firstly, what should have taken 1hour tops to do the job, took him 2 hours 40 minutes. I was charged a further £50 for parts, which I priced these parts in screwfix at £18. The total bill for this 2hour job wasa RIP OFF £380. Do not give them your card details ...Beware !!!… Read Full Review

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★☆☆☆☆

“TOTAL WASTE OF TIME AND MONEY.”

Written on: 30/04/2015

I called them out to do a drain blockage and paid them £126 for the work all they did was to remover the water from the drain and told me the water would go down after awhile. A few days later after some rain the drain started to over flow again, I called them to come back and finish the job properly and was told that there is no guarantee and would have to pay for another call out fee of £95 plus vat, the engineer tod me that I could call them back if the problem was not fixed, so much for… Read Full Review

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★☆☆☆☆

“Call Out Fee”

Written on: 29/04/2015 by ronyjoseph (1 review written)

What does No Call out fee really mean? I would assume touching nothing would constitute No Call Out, but apparently not. "The ASA has ruled against advertisers that claim not to charge a call-out charge but charge a ‘diagnostic fee’ if customers do not have remedial work carried out.". You seem to be taking my Pensioner Dad to court for £60. Your engineer came out, touched nothing and said the controller needed replacing. For me, that's no work carried out? Why have No Call Out fee on… Read Full Review

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★☆☆☆☆

“What a let down”

Written on: 26/04/2015 by Harrisono183 (1 review written)

I called on a Friday to book an emergency call out as my toilet was overflowing, I was told that an Engineer would be out in 30-90 mins, I had a job booking ref and an email detailing the time to expect him, 5 mins before the 90min period was up they rang to say that no-one would be available until Monday, so I'm left on a Friday afternoon trying to find a reliable engineer to come and help at short notice...they had an hour and a half to let me know that there was no-one available but left it… Read Full Review

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★☆☆☆☆

“Agressive and awful”

Written on: 19/04/2015 by Jaxon251 (1 review written)

Firstly the plumber who did the job was fine. Polite and efficient. The company/group are awful! I queried an overpriced job and have been shouted at, insulted, patronised and messed about for nearly two weeks. These people are terrible and I will be making further complaints about their customer service techniques… Read Full Review

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★☆☆☆☆

“They must be stopped”

Written on: 11/04/2015 by garbey (1 review written)

Started off with satisfactory listening skills when i reported a faulty heating system. They insisted taking my card details as a routine to get the job assigned to an engineer. Had no option as it was an emergency. Engineer came did a diagnostic check and had to gonto b n q to buy parts. Fixed them and left. As i landlord i was not updated with events or given a chance to decide whether to go ahead or not after the diagnosis. He gave invoice to my ttenant and left. After numerous calls to… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 10/04/2015 by Jordanqv399 (1 review written)

Business such as yours should be shut. You quote the lowest time for a job to secure the booking and play the game by making the electrition calling just before the appointment, only to quote 4 times the originally quoted price. you messed with the wrong person. I will ensure your company is named and shamed in all the blogs and review sites, so to protect people falling victim of this in future… Read Full Review

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★☆☆☆☆

“Absolute rip off”

Written on: 20/03/2015 by Jjenj (1 review written)

after ringing them to arrange a free quote to repair my boiler and making it very clear that I didn't want a bill unless I was going ahead with the repair I received a bill for £72 when I asked why they said it was for the diagnosis. Despite arguing with them I still ended up paying the £72 like a mug but worse than that the diagnosis was a faulty diverter and the cost would have been £424 to repair it - after doing further research online and you tube it turned out to be the diaphragm that… Read Full Review

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★★★★★

“Excellent”

Written on: 19/03/2015

Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent :-)Excellent… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!”

Written on: 10/03/2015

Booked to have an empty property boarded up. Carried out such a poor job by placing 3 pieces of timber across the door burglars managed to remove the timber without even making a noise and stealing all copper piping and wiring. Had to get another company to re-secure the property who did the job right. Will be looking at getting my money back from the Able Group otherwise i will be contacting my solicitor. Avoid this company at all costs… Read Full Review

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