written by Jamesreeves on 01/05/2015
I purchased two inflatable Wubble Bubble balls from the Entertainer branch in Sutton Coldfield, West Midlands. It was necessary to buy four 1.5 volt batteries for each ball to use the air pump supplied. My daughter played with one of the balls for about 5 minutes before it burst for no obvious reason. I returned both of the balls to the Sutton Coldfield branch and asked for a refund. One ball and its batteries were unopened. I received a refund for those items and for the ball that had burst. However,the member of staff that I spoke to refused to refund the £3.00 that I had paid for the batteries with the faulty ball because the battery pack had been opened. I pointed out that I could not have inflated the faulty Wubble Bubble without opening the battery pack. I asked to speak to the store manager but she refused to come and speak to me. So I am left with 4 batteries that are not commonly used and a very poor opinion of the service I received from the Entertainer. I will steer well clear in future.