written by on 24/11/2014
I would give a zero rating if I could. just wish I found this website before I had the 'pleasure' of dealing with these people. I ordered a snow glow Elsa toy, the 'go to' toy this year. so as you can imagine when I found it I was ecstatic, I ordered it with express delivery and paid for it. I had the order number and the money had come out my account. 5 days go by, no deliver so today (24/11/14) I tried multiple time to phone their customer services, but their computers were down. when they were finally back up, I was informed that they didn't have any to send me, in fact they never had any to send me when I ordered. I was then informed they would refund me, like they were doing me a favour by returning my money. the fact that I passed up the toy from another location thinking mine was on its way, I was understandable angry. when I complained I was basically told 'tough'. can safely say they will never get my or any of my family's business again.