Bad Customer Service!!

Smyths Toys - www.smythstoys.com
★★☆☆☆
1.9
22.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Cunninghampl487's review of Smyths Toys - www.smythstoys.com

“Bad Customer Service!!”

★☆☆☆☆

written by Cunninghampl487 on 30/04/2014

I went into Smyths to purchase a pink horse rocker for my nieces birthday. As i went over to ask for some assistance at the till (as there was no staff visible on the shop floor) the manager and the one of the staff behind the tills were both having their own conversation and not paying attention to me. When they had finished talking i payed for an item and asked about the rocker and wanted to know if there were any in a box as there was only one on display that was already out. I got told that it was the last one by the staff member, who was a rude lady as she made snarky comments about the toy. I bought the rocker but after 2 minutes i was unhappy with the purchase and went back to the till to ask if their was any regular box at the back that i could pop it in as its supposed to be a present and if not i would like a refund instead. I got told by the rude lady who served me that theres was no box in the back to put it in and that all the rockers are sold without one. Unhappy with this i asked for a refund, when doin this the lady asked for my card but also asked for ID. Which i thought was stupid as she had just served me 2 mins prior. Overall i was unhappy with the customer service n the lack of it!

  • leeds crown point

    Branch Visited

  • Quality of service

  • Layout of shop

  • Value For Money

Smyths_Toys_Superstores's Comment

Written on: 02/05/2014

Dear Customer.

Thank you for taking the time to post your review.

I am sorry to hear of your disappointment with our Leeds Store.

If possible please contact our Customer Services Dept on our site.

We will then investigate this matter for you.

Manager
Customer Services Dept
Smyths Toys Superstores

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