Item: Smyths Toys - www.smythstoys.com
Rating: 1

furzie's review of Smyths Toys - www.smythstoys.com

“POOR CUSTOMER SERVICE”

★☆☆☆☆

written by furzie on 23/01/2014

I bought a fliker scooter for Christmas for my daughter. She opened it on Christmas Day to find that there was a bolt missing. A month later I am still awaiting. I have rang numerous times. All I seem to get is emails. No form of direct contact. They sent a new bolt to the wrong address. Eventually I recieved the bolt and it's the wrong one. Therefore my daughter can still not use her scooter. It would be nice to at least have a phone call to sort this

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Smyths_Toys_Superstores's Response to furzie's Review

Written on: 27/01/2014

Dear Customer.

Many thanks for taking the time to post this review.

I am sorry to hear of the issues experienced when ordering with us.

I have looked into your order details and can see that our Customer Services Dept have since been in touch and resolved this matter.

If there is anything further we can do to assist please get in touch.

Kind Regards,
Bridie

Customer Service Dept.
Smyths Toys Superstores
SmythsToys.com