rubbish website

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Guest's review of Manchester, The Chill Factore www.chillfactore.com

★☆☆☆☆

“rubbish website”

Written on: 27/05/2013

went to book lift pass after loads of messing around on their website they had four prices for the same ticket. I filled out all details including credit card details the website timed out and said the transaction was not complete and to rebook my tickets,so I did. The second transaction was complete telling me I will receive an email to comfirm the booking.I checked my emails and a few minutes later i got two emails telling me both tickets had been booked thats the one I wanted and the one that didnt go through. I try to get intouch to tell them so they could refund my card but nobody seems to want to answer the phone and they havent replied to my emails either.really poor website.. really poor customer service...

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