Written on: 02/12/2011 by trax0201
Disappointed by a recent visit to the Chill Factor. We booked the play in the snow/visit santa grotto event. The play in the snow was great, however the experience was spoilt by a 50 minute wait to see father christmas. All the children in front of us had at least 5 minutes with father christmas, however when it came to our turn and the people after us, we only had approx 2 mins with santa. It was obvious that they had decided to shorten the visits due to the increasing length of the queue. Also the present we received was not great - it was a cheap colouring book but they did not include any crayons!
We were also advised by a member of staff that the session had been overbooked due to a technical problem with the booking system and that people normally didnt wait that long.
They should have made you aware of the wait time to enter the grotto before you booked. If I had know we would have to wait for 50 mins I would not have made the booking.
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