Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.2 / 5
304
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Latest Reviews

★☆☆☆☆

“Had to pay extra ”

Written on: 25/06/2015

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Like reviews before me. I also experienced the money spinning that goes on with these types of travel agents. I bought a 2nt Dublin deal on wowcher, but then when it came to redeeming/booking it with TourCenter, I was told that the dates advertised were not available because they were oversubscribed. When I told them I had only purchased the voucher because the dates advertised was the only period I could travel within, they just wouldn’t listen. I therefore had to pay EXTRA to get the dates… Read Full Review

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★★★★☆

“Polite and good service”

Written on: 25/06/2015 by Hetties (1 review written)

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Booked through a Wowcher deal so did not read reviews first so was surprised after when l read some bad ones. I have had excellent service with V (not allowed to reveal her name) and she was polite and ready to help each time l rang. Had a problem printing my boarding passes but she quickly helped me out which l appreciated. Have not had the 3 night break to Amsterdam so cannot comment on that but l hope it goes well as we are visiting a friend for her 90th birthday - wow!… Read Full Review

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★☆☆☆☆

“Very very bad”

Written on: 25/06/2015 by Blackrj284 (1 review written)

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Is the worst travel agency ever. Very poor customer service. Staff is rude, i wrote to them every day in order to get my tickets and they ignored my emails. The holiday is expensive as well, it's much cheaper to buy the plane tickets and hotel separate on your own using skyscanner and expedia. This agency is just a waste of money and time. … Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 23/06/2015 by Chas55_E (1 review written)

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The customer service is seriously lacking with Tour center. Our holiday documentation arrived only a few days before we were set to depart. We were on edge and the customer service did not put our minds at rest… Read Full Review

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★★☆☆☆

“Unavailable dates ”

Written on: 22/06/2015 by Opens_tish (1 review written)

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The dates I requested were unavailable. I mean what’s the point… Read Full Review

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★☆☆☆☆

“Steer clear ”

Written on: 20/06/2015 by Travelzzz1960 (2 reviews written)

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I won’t be booking my future holidays with these people, that’s for sure. I purchased a Wowcher deal to Barcelona, however upon redeeming my purchase, tour center were adamant that I should choose another hotel and the one they suggested just happened to result in more expense for me. I’m not a fan of this way of operating… Read Full Review

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★☆☆☆☆

“Relentless ”

Written on: 18/06/2015

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I enquired with tour center regarding a 3 night break, they gave me a price and I told them I would be in touch after having a little think. After this they called a few times to see whether or not I was still keen on the holiday. On the numerous occasions I had to tell them that I was looking around and that I would get back to them if I was interested. It was as if this company was just looking for me to book a holiday regardless of anything else… Read Full Review

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★☆☆☆☆

“Customer Service - Not Interested - If you have problems”

Written on: 15/06/2015 by Diegoz64 (1 review written)

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I think you only have to look at the web url spellt with American "center". It felt I was taking to agents that were commissioned based, get the holiday done,and move on - customer service, no - just my debit card. I tried a book a weekend away, paid for it in fully. Then had to chase for the documents a week or more after as there were no documents sent to me. Yes, I did email them before I rang. Someone was on leave, department didn't process it correctly. Not even an apology. Filled in… Read Full Review

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★★☆☆☆

“Poor Service-Avoid If Possible”

Written on: 13/06/2015 by BVM25 (1 review written)

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I bought a Groupon in Jan 2015, for this business. Once we had paid the voucher & also for the "Extras" on credit card, there was NO Service provided. They sent an email stating that tickets would be sent via email within 48 hours. This never happened. Sent them an email-no response. sent another to chase, again no response. Phoned them to speak to a manager, None available, but the rep was able to send an email with the tickets within 5 mins.These were incorrect. Phoned again, finally sent… Read Full Review

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★★★★★

“excellent service receieved”

Written on: 05/06/2015 by ekDickson1986 (1 review written)

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friendly service, the agent was very helpful, worth the money, not over priced at all, I am looking forward to my holiday break :)… Read Full Review

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★★★★☆

“Pleasant and accommodating”

Written on: 05/06/2015 by JakaylaHuber181 (1 review written)

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The staff at tour centre are friendly, pleasant and try very hard to satisfy there customers. In attempting to book was difficult to find a convenient trip timing to fit in with school but the staff worked with me trying to find the best possible. The trip was amazing, the upgrade given put is in an impressive wonderful hotel. Would definitely be pleased to work with tours centre again… Read Full Review

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★★★☆☆

“Not the nicest hotel but good to go to Berlin”

Written on: 03/06/2015 by Harleyj1960 (1 review written)

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Complaints: - I was 'punished' for being a single person and charged more than two people - The operator said she had upgraded my hotel but really put me in a hotel on the outskirts which wasn't very nice. God knows what the original hotel was like! - Got put in a smoker's room which stank Positives: - OK price - Good customer service and flexible after misunderstandings - Gave me extra day and made sure flghts were right at the beginning and at the end of those days to make the most of it… Read Full Review

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★★★★☆

“wedding anniversary gift”

Written on: 03/06/2015 by ClintonClancy315 (1 review written)

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My sales rep was very helpful, i liked that he listened to my needs and spent a long time ensuring my needs were met. I'm not a frequent traveller so found him knowledgeable. He went out of his way to make my package deal… Read Full Review

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★★★★★

“the person I dealt with making all our dreams come true”

Written on: 02/06/2015

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the person I dealt with recently helped us book our trip to Disneyland. She was very helpful, thorough, listened u our requests, efficient and more than pleasant. I appreciate all she did for us and would recommend her highly. I have already started to plan another trip for my husband's birthday. Her follow through with emails with tickets was prompt and accurate. Thank you to the person I dealt with and i look forward to where you will send us next!… Read Full Review

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★☆☆☆☆

“Shambles of a company”

Written on: 01/06/2015 by jeva9 (1 review written)

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We have just returned from a disappointing shambles of a holiday booked through Tour Center - after our experience we feel we need another holiday just from the amount of stress that came with our booking! The customer service was the poorest I have ever come across from a Tour Operator and the hotels we had booked for us were beyond disappointing, as well as the flight times we got given. Advertised as a '4 night holiday' but all we really had was one day in each location. I'd hate to think of… Read Full Review

Bvm25's Response to jeva9's Review

Written on: 13/06/2015

I agree, once they have your money, they are not interested in service.

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★★★★★

“Excellent customer service”

Written on: 31/05/2015 by McKayjx145 (1 review written)

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My contact at the Tour Centre was very helpful and polite at all times. I had to make a few changes to the booking and he dealt with this swiftly and conveniently, understanding my situation completely, and exercising patience with my many contacts to the Tour Centre. It's a shame you can't name staff members here because he was brilliant, and an asset to the company. If I use this company again to book a holiday I will be sure to ask for the same staff member to handle my booking… Read Full Review

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★☆☆☆☆

“Very poor company, wish I had read reviews before...”

Written on: 30/05/2015 by LucianoMcDermott (1 review written)

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Very poor company, wish I had read reviews before giving them my money. This review website is not representative of the negative reviews on another review based website, which was sent to me as a link by a company representative themself when asking for me to write a review on their service to help with their wage review. Caught out! Incomprehensible in their emails and on their online chat system I found them to be very rude, with responses like "oh have you now", and "and where exactly did… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 29/05/2015

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Brilliant customer service, made my booking completely hassle free and the procedure was laid out very clear as this was the first holiday I have booked myself so was a little over-cautious but the adviser made things very quick and simple. Thanks!!!… Read Full Review

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★★★★☆

“easy booking”

Written on: 29/05/2015 by KennediConnolly378 (1 review written)

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realy helful first time i had used this service highly usful … Read Full Review

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★★★★★

“Bookling a trip to Venice”

Written on: 26/05/2015 by 201Thomas (1 review written)

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The Support Agent was extremely patient and helpful and very efficient too. She was able to offer me a very good package with better flight times and compensated me for the oncost by including an additional night stay. Very pleasant transaction… Read Full Review

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