Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.3 / 5
86.7% of users recommend this
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Tour Center - www.tourcenter.co.uk

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Latest Reviews

★★★★☆

“Would use again for sure!”

Written on: 02/03/2015 by Josephl179 (1 review written)

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I was going to buy a Wowcher deal for Paris for 4 nights. I called up the guys at tourcentre.co.uk and they were not able to give me 4 days with the Wowcher as the return flights were too expensive but was told that if I booked with them direct I was able to get the trip I wanted but matching the price of the deal. Result. So one thing I learned was check with them to see if there is availability first. Nothing worse than buying the deal then find out you need to cancel and wait for the money… Read Full Review

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★★★★★

“Customer service and absolute satisfaction.”

Written on: 28/02/2015 by VWelch (1 review written)

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It is a shame that I cannot mention the staff members name with whom I had the absolute pleasure of dealing with. This lovely young lady was so helpful and, I am sure, went above and beyond what her job description entails to help a complete novice. Her very friendly and cheerful disposition coupled with her thorough knowledge and guidance made booking my short break very easy. Due to a few mishaps on my part (waiting on people sending me the correct details ) this young lady spent roughly 4… Read Full Review

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★★★★★

“My special birthday bash to the emerald isle”

Written on: 27/02/2015 by Dowlingxo222 (1 review written)

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I recently turned 50 and wanted to celebrate with my friends. I booked to go to Dublin. there were 9 of us and I hadnt done anything like this before. organising flight details ect. The lady I spoke to at Tourcenter was more than helpful. very good at helping me through it. there were a few things that needed amending as some of the details I gave were incorrect. I did find it abit daunting to say the least and responsible for my friends break. they had put their trust in me to get it right… Read Full Review

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★★★★★

“Brilliant service”

Written on: 27/02/2015 by ezMeyer346 (1 review written)

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Received great service from my advisor! Very efficient, polite and went out of her way to help me find the perfect package. Would recommend to anyone… Read Full Review

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★☆☆☆☆

“Unhelpful and Terrible Customer Service”

Written on: 27/02/2015 by Boyd1977 (1 review written)

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I booked a trip to Amsterdam last July with three friends, the description of the trip said the hotel was 20 minute walk from the centre of Amsterdam. When we arrived at our hotel we were in an area where we felt very unsafe and no where near the centre. It took 25 minutes by tram. After spending three hours on the phone to Christine and Drake at the Tour Center we got no where!! They were not willing to help us in any way. We explained we were four ladies who did not want to return late at… Read Full Review

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★★★★★

“Good service from Mark Edwards! ”

Written on: 26/02/2015 by Ralph123123 (1 review written)

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I dealt with a representative of tour centre called Mark Edwards, he was very helpful and was there every step of the way! Very happy to answer any questions and respond back with any information I needed. I'll be using Mark and Tour Centre again!… Read Full Review

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★★★★★

“Polite, friendly, efficient and reliable ! ”

Written on: 25/02/2015

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I had never bought a "wowcher" before, let alone booked a holiday in this way, but when I phoned your company , I found myself speaking to an adviser. He was helpful, polite, humorous, extremely efficient and knowledgeable. He answered all my queries fully and called me back exactly when he said he would. I thought the service he gave was excellent and I am delighted with the details of the booking made on my behalf !… Read Full Review

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★☆☆☆☆

“This is my second email sent to this dishonest company...”

Written on: 24/02/2015 by Ryanyu124 (1 review written)

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This is my second email sent to this dishonest company without reply so I will review them poorly until they get back to me; Thank you for not replying to my request for help while on a holiday you booked me. It really made us feel like you cared about the substandard product you sold us. I will be forwarding this to anyone in your company I can until you reply to me. I think it is really weak and dishonest of online travel companies to sell you a product that is not what you want, and then to… Read Full Review

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★★★★★

“Very helpful service, redeeming a voucher.”

Written on: 24/02/2015 by Rubbertoe86 (1 review written)

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I booked a mini trip to Berlin via wowcher. It was the first time I had booked through wowcher and wasn't familiar with the process. It would have been a lot easier if I could have called tour centre directly but I am currently working lots of hours away from home and my phone has broken so I had to do it via email. I dealt with a girl who was extremely helpful and after a lot of emails sent back and forth my trip was booked. I was extremely pleased with the service. My voucher is valid from… Read Full Review

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★★★★☆

“Good service”

Written on: 24/02/2015 by ebCarlson319 (1 review written)

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I used the chat and the staff was very friendly and helpful, they solved my questions really fast. Thank you… Read Full Review

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★★★★☆

“Very Very Happy with the service :)”

Written on: 23/02/2015 by neelam12345 (1 review written)

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I am very happy with the amazing service I recived from Tour center. All the staff are very helpful and freiendly and I would definiatly recommend tour center to my friends and family and feel that the service was very good. I loved the fact that the lady I spoke to tried to accomidate all my requets and put up with me the whole way :)… Read Full Review

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★★★★★

“Jaydee is effective”

Written on: 22/02/2015 by IanKemp (1 review written)

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Our h9liday requirements ere handled most professionally by Jaydee. He made everything clear, was very helpful and attentive to our needs. A first class service and a credit to your company. We would recommend to family colleagues and friends… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 20/02/2015 by chosen_natz (1 review written)

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I was treated with outstanding service which followed through right from the beginning of my holiday until the return of my holiday. This particular member of staff was very helpful, enthusiastic and encouraging. He supported me and my partner through this special occasion and helped make this a really memorable experience for us. He worked hard to give us the best deal at that possible time so we were able to have the best out of our short holiday. All in all i was very happy with the overall… Read Full Review

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★★★★★

“Booking a city break”

Written on: 19/02/2015 by 182Dalrymple (1 review written)

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I have never used TourCenter before but I would definitely recommend - in fact already have done to a couple of friends. Staff were really helpful and instructive and patient talking me through the process… Read Full Review

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★★★★★

“outstanding customer service”

Written on: 18/02/2015 by Meltonvd140 (1 review written)

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They have provided an excellent service today. During the telephone conversation, she had made an effort to ensure my requirements are met. I requested a call back after discussing the final arrangements as i needed to confirm with my friend. And as promised they had called back. my questions were fully answered and clearly explained. During the call she had made sure my custom and call was valued. Clear and efficient with the service provided today. People and communication skilled… Read Full Review

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★★★★★

“Met all our needs!”

Written on: 18/02/2015 by JRudman (1 review written)

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Very helpful, even after I mixed my days up. Met all my requirements, perfect experience… Read Full Review

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★☆☆☆☆

“NIGHTMARE!!!”

Written on: 18/02/2015 by Jchristap (1 review written)

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I am supposed to be flying at 0745 on 20/02/2015, I went to print off my e ticket and hotel voucher but couldn't due to an error on the file. My date of birth is wrong on the order confirmation stating 03/06/2014 not 03/06/1985. I called the direct line of who booked it but a man answered and said it was another girls direct line and he would ask her to call me back at 8pm when her shift started. Feeling very uneasy about waiting this long I went onto the website and I chatted with a girl Who… Read Full Review

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★★★★★

“It was an absolute pleasure arranging my booking ”

Written on: 17/02/2015

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It was an absolute pleasure arranging my booking with one of their female staff. She was proactive and helped me get the best deal possible with a budget and restricted flight times!!!I have yet to go on my trip so lets see how that goes. She was professional and friendly and very helpful!! … Read Full Review

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★☆☆☆☆

“Poor Service - Tickets not issued”

Written on: 16/02/2015 by TinaSexton (1 review written)

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We booked a trip, ! month after making the booking & 1 week before we were due 2 travel we contacted them asking 4 our tickets, airport transfer & free trip that our £ included, no reply…We then called them and still no documents were sent. Their original booking confirmation confirmed we had 2 pre-print boarding cards before getting 2 the airport 2 avoid airline charges, but unable to do this… Read Full Review

Tinasexton's Response to TinaSexton's Review

Written on: 16/02/2015

We have no idea whether or not we are going to be able to take this trip because right now we have no travel documents but they have our money…be wary about buying from this company.

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Tinasexton's Response to TinaSexton's Review

Written on: 16/02/2015

We have no idea whether or not we are going to be able to take this trip because right now we have no travel documents but they have our money…be wary about buying from this company.

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★★★★★

“Awful service saved by an excellent advisor”

Written on: 16/02/2015 by Liliannaa228 (1 review written)

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We booked a trip which was handled disasterously by one of the staff, and then after complaining we were put onto an adviser who has been absolutely excellent for a large part of today, both patiently listening to our complaint and then resolving the issues we had. The review and score is based on the hope that the staff are mostly like her. Thanks for saving our first holiday in 3 years… Read Full Review

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