Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.1 / 5
320
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Latest Reviews

★★★★★

“VERY INFORMATIVE AND HELPFULL STAFF”

Written on: 30/08/2015 by ugMiller482 (1 review written)

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I CONTACTED MR. RALSTON FOR MY HOLIDAY IN ITALY(8 NIGHTS OF VENICE-FLORENCE-ROME). HE EXPLAINED EVERYTHING ABOUT THE TOUR PACKAGE WHICH HELP ME TO ENJOY MY TIME IN ITALY. QUALITY OF SERVICE HE PROVIDED IS REALLY APPRICIATED.BIG THANK YOU FOR HIM FOR INSPIRING ME TO TAKE THIS HOLIDAY… Read Full Review

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★★★★★

“very pleased”

Written on: 27/08/2015 by Mattesh83 (1 review written)

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Dealt with tour center today, and was very pleased with the service i was given. The gentleman who i dealt with (Rolston) was very informative, well mannered and was able to deal with all my questions and queries with no hassle. I would definitely recommend to anyone to book through these guys, based on the service i had today… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 25/08/2015 by NylahHealy206 (1 review written)

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Booked a 3 days holiday to Venice with my daughter. I booked over the telephone. I was informed that all my documents would be emailed to me with in few days for me to check over and make sure that they were correct. When I received the documents my daughter’s name was spelt wrong. I contacted the company regarding this and was told that they would sort it out for me. 2 weeks later id still not heard from them so I spoke to somebody over the phone. I was informed that there had been a problem… Read Full Review

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★★★★★

“Disneyland Booking”

Written on: 24/08/2015 by mdbrown1 (1 review written)

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I was recently in touch with an employee from Tour Center who was incredibly friendly and provided reassuring, clear help with booking a holiday to Paris with my girlfriend! I don't have much experience of booking holidays, but was provided with an accommodating experience that made the whole process very pleasant and straightforward. I would recommend this service to others and use it again myself!… Read Full Review

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★★★★★

“Extremely efficient and helpful”

Written on: 23/08/2015 by TiaraBailey177 (1 review written)

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He found the best dates, hotel and flights to fit our requirements! Very good communication. 100% happy with the service I received and can't wait for the trip!… Read Full Review

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★★★★☆

“Great Service & Very Helpful”

Written on: 21/08/2015 by Sloandx462 (1 review written)

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Booked through wowcher - the person I dealt with very helpful when booking - documents came through quickly - Would reccomend… Read Full Review

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★★★★★

“ the person I dealt with has been very helpful and...”

Written on: 21/08/2015 by nvCorbett206 (1 review written)

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the person I dealt with has been very helpful and patient to help us the best destination and trip within our budget. He is very punctual and particular to call back when he promised. He went above and beyond to help us making payment. I was in a restaurant for dinner and didn't had a compatible device to make the payment but he booked/held my tickets based on the good will gesture of my previous travels with tour centre… Read Full Review

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★★★★★

“excellent Personal Service”

Written on: 21/08/2015 by yellow99 (1 review written)

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the person I dealt with was one of the most helpful Tour operators I have ever come across, apart from being polite, informative and friendly he had the patience of a saint, I kept changing the booking info several times and every time he  made these effortless. I would/have recommended the Tour Centre particularly the person I dealt withto my family and friends. Full Marks … Read Full Review

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★★★★☆

“ professional indeed!”

Written on: 20/08/2015 by umair880 (1 review written)

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was not so sure after reading some bad reviews at first but i definitely got an ALL-ROUND performance by the person I dealt withwho helped me book this fabulous family holiday to Rome and Venice!! :) He was extremely helpful and spent almost 2 hours on the call to make sure we got everything sorted out perfectly, the price was not the cheapest in the world but the service and the level of professionalism was maintained throughout the entire process! Fabulous and well trained agents, will… Read Full Review

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★☆☆☆☆

“Poor Tour Operator”

Written on: 14/08/2015 by Tysone45 (1 review written)

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Do not Use this company the offers they advertise do not exist they try to sell you different dates and hotels. I have spent a couple of hours in total trying to book a trip to Barcelona and were very unprofessional. … Read Full Review

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★☆☆☆☆

“Worst customer service and stay away from them”

Written on: 11/08/2015 by Combsjm385 (1 review written)

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I booked a holiday through vowcher with Tourcentre. The person called Nigel charged me more for flights. Moreover, he booked an extremely bad hotel. When I asked him to change he again asked more money for it. You will not recieve any answers to your emails and no call backs. One has to call innumerable times to get a reply and extremely unhelpful people who are just waiting to take more money from you. I should have read the reviews before going to this travel agent. STAY AWAY FROM THEM… Read Full Review

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★☆☆☆☆

“You'll be paying a lot more than you think”

Written on: 09/08/2015 by LeonelPittman (1 review written)

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Booked through Wowcher. The Wowcher includes hotel and flights to Marrakesh for 3 nights. First of all I could hardly understand the man's strong Indian accent and he was getting obviously impatient when I kept on asking him to repeat. They are really disorganised; he had to put me on hold every time I had a question about hotel/dates/flights which resulted in an hour telephone call. You will need to pay extra for any dates you want and they will give you a cheaper hotel. I spent ages telling him… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THESE GUYS ”

Written on: 26/07/2015 by Haganro352 (1 review written)

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I WAS TOLD A LOT OF LIES ,THEY ARE NOT EVEN BASED IN THE U.K. AS I WAS LEAD TO BELEAVE. THEY ARE BASED IN SHERLINKA SHOULD NOT HAVE A LICENCE TO OPERATE IN THIS COUNTRY … Read Full Review

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★☆☆☆☆

“Worst ever service please avoid,they don't respect...”

Written on: 17/07/2015

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Attention ::: don't ever think of booking with tour center, they are worst ever service provider I have seen in my life, poor staff, worst customer care team,especially their managers, I end up with Lucas don't even know how to speak to customer who in crises, he & his staff were ignoring my conversations and request for looking into hotel issue, hotels they had booked for me was not available late night at the time of check in & I end up staying in different hotel, train booked for me was to… Read Full Review

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★★★★★

“Wonderful Service!”

Written on: 08/07/2015

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Had a very positive experience with Mark at Tourcentre who helped me book a trip/hotel to Berlin. There was excellent customer service and I felt the tour coordinator (Mark Edwards) went above and beyond to make my holiday tailored to my needs and emailed me everything I needed to print for my holiday. Extremely good value for money, I will definately use tourcentre again for future holidays/ recommend to a friend!!… Read Full Review

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★★★★★

“trying to help”

Written on: 07/07/2015 by bestboyscout (1 review written)

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The operator was very helpfull althoug I had some issues reedeming the ticket for the actual date I was oayibg for… Read Full Review

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★☆☆☆☆

“Had to pay extra ”

Written on: 25/06/2015

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Like reviews before me. I also experienced the money spinning that goes on with these types of travel agents. I bought a 2nt Dublin deal on wowcher, but then when it came to redeeming/booking it with TourCenter, I was told that the dates advertised were not available because they were oversubscribed. When I told them I had only purchased the voucher because the dates advertised was the only period I could travel within, they just wouldn’t listen. I therefore had to pay EXTRA to get the dates… Read Full Review

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★★★★☆

“Polite and good service”

Written on: 25/06/2015 by Hetties (1 review written)

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Booked through a Wowcher deal so did not read reviews first so was surprised after when l read some bad ones. I have had excellent service with V (not allowed to reveal her name) and she was polite and ready to help each time l rang. Had a problem printing my boarding passes but she quickly helped me out which l appreciated. Have not had the 3 night break to Amsterdam so cannot comment on that but l hope it goes well as we are visiting a friend for her 90th birthday - wow!… Read Full Review

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★☆☆☆☆

“Very very bad”

Written on: 25/06/2015 by Blackrj284 (1 review written)

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Is the worst travel agency ever. Very poor customer service. Staff is rude, i wrote to them every day in order to get my tickets and they ignored my emails. The holiday is expensive as well, it's much cheaper to buy the plane tickets and hotel separate on your own using skyscanner and expedia. This agency is just a waste of money and time. … Read Full Review

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★☆☆☆☆

“Customer service ”

Written on: 23/06/2015 by Chas55_E (1 review written)

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The customer service is seriously lacking with Tour center. Our holiday documentation arrived only a few days before we were set to depart. We were on edge and the customer service did not put our minds at rest… Read Full Review

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