Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.2 / 5
554
82.7% of users recommend this
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Latest Reviews

★★★★☆

“very patient”

Written on: 26/09/2016 by DemarcusPrince (1 review written)

Booked 4day trip saw ad on travelzoo melani was very patient gave me information and rang me back with better flights however we do not go for another3 months so hopefully all will go to plan. Melani was polite all the time I will contact her again before we go. Not received any paperwork yet so booking process was good up to now early days hope all goes without too many problems well done melani… Read Full Review

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★★★★★

“extremely helpful”

Written on: 26/09/2016 by 106Graves (1 review written)

the trip advisor was extremely helpful and I will certainly use them again… Read Full Review

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★★★★★

“Excellent customer service 870882”

Written on: 25/09/2016 by Leach355 (1 review written)

Excellent customer service . I booked a holiday as I was totally satisfied with the information provided.I would definitely book again… Read Full Review

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★★★★☆

“Pleased customer”

Written on: 25/09/2016 by jimbobjames (1 review written)

The Tour Centre advisor I spoke to was excellent, she was very friendly and went out of her way to help me. There was a bit of a delay in receiving my e tickets but she advised me she would get this sorted for me, and she did. I would have no problem using Tour Centre again… Read Full Review

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★★★★★

“Disney land Paris ”

Written on: 25/09/2016 by Ryann416 (1 review written)

Just booked a trip to Disney land Paris for me and a friend Had a couple of issues with spelling mistakes (can't be helped when dealing with details over the phone) but as soon as I phoned up my sales agent was happy to solve these issues straight away Great customer service! Great value on the trip! … Read Full Review

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★★★★☆

“Casper the Great!!”

Written on: 25/09/2016 by 196Quinlan (1 review written)

This guy tried his best.. I had booked a wowcher and didn't realise how far away the hotel was from the city centre. He offered me other options to check got better flights times and was a really good and patient over my many questions! Fine example of great service!!… Read Full Review

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★★★★★

“Outstanding customer service ”

Written on: 25/09/2016 by Horton214 (1 review written)

From start to finish the service was excellent Melani went out of her way to get the best possible flight, yes I had to pay extra however it now means we have three whole days in Rome Would recommend this service and will definitely use them again Thanks again melani keep up the good work… Read Full Review

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★★★★★

“Once again looked after me well!!!”

Written on: 24/09/2016 by IanHoskins (1 review written)

I saw a holiday advertised which I liked the sound of. The previous trip he organised for me to a resort Hotel in Glyfada in which I had worked 25 years ago was fantastic so I contacted him again and he was once more able to arrange a great trip for me at a good price and with all flight times just what I was looking for. The trip itself isn't until next year but I am confident I will enjoy it as much as last time. I am already looking forward to it very much… Read Full Review

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★★★★★

“helpful customer service”

Written on: 24/09/2016 by ywO'Connor138 (1 review written)

He dealt with my booking super efficiently! Very helpful, professional!! Thank you … Read Full Review

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★★★★★

“The lady who works at the tour centre gave us an...”

Written on: 23/09/2016 by Abdulrahim12345 (1 review written)

The lady who works at the tour centre gave us an amazing deal to Rome so close to the city centre, whole family for under a quater of a Grand, she didn't give up searching for us until she found prices we couldn't refuse. always ask for her to do your booking… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 11/09/2016 by McClure192 (1 review written)

The wife and I, recently purchased a 2 night stay to Barcelona in a 4* hotel on the beach off wowcher for £89. After purchasing the deal, the next day my wife calls Tour Centre to arrange flight and accomodation details. The flights offered were terrible, leaving late in the evening and returning early in the morning effectively meaning we only had 1 day in the city. We asked to change it, there was a £25 surcharge. That is fine.. Annoying it was, but at the end of the day we wanted to change… Read Full Review

Zoeymichelle's Comment

Written on: 12/09/2016

Thank you for taking the time to leave us your feedback, I am sorry to hear of your dissatisfaction, I would like to assure you that our customer service agents are here to assist you with any query you may have with regards to your booking. I have already forwarded your feedback in relation to the level of service received onto our Customer Services Manager and one of the customer service agent will contact you in regards to your reservation.

Rest assured that these kinds of incidents are not acceptable to us and that we are taking every step to avoid future recurrences.

Team Tourcenter

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★☆☆☆☆

“Dodgy company”

Written on: 09/09/2016 by Bragguw256 (1 review written)

So i decided to take a look at this website, i asked for a quote by email and they then 2 minutes later they called. The total cost was way over priced so i said thank you but no thanks. Later that evening they called again, the next day they text and called, i then blocked the number, they called on another number... its now been 4 days and I'm still getting texts and calls... Maybe this way they will get the hint!!… Read Full Review

Zoeymichelle's Comment

Written on: 12/09/2016

Thank you for taking the time to leave us your feedback, I am sorry to hear of your dissatisfaction, I would like to assure you that our customer service agents are here to assist you with any query you may have with regards to your booking.

Rest assured that these kinds of incidents are not acceptable to us and that we are taking every step to avoid future recurrences.

Team Tourcenter

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Wazzahh's Comment

Written on: 12/09/2016

Hi tourcenter team
If these incidents are not acceptable then why is Kirk still calling and texting on a daily basis?

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★★★★★

“helpful friendly and accommodating”

Written on: 02/09/2016 by Fullerwh355 (1 review written)

Bruce was very helpful and accomodating excellent customer service… Read Full Review

Zoeymichelle's Comment

Written on: 05/09/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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Ledo's Comment

Written on: 05/09/2016

What a sham. Where are the offers for solo travellers. Shame on you as a company. This is discrimination.

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★☆☆☆☆

“Angry”

Written on: 26/08/2016 by Fitchzt95 (1 review written)

I put a review on her back in March I have received emails 5months after I out it asking me to take it down as it was a bad review... It has now since been removed without my permission... I am not happy with that nor with the service I received from yourselves for my trip to Venice… Read Full Review

Zoeymichelle's Comment

Written on: 26/08/2016

Thank you for taking the time to leave us your feedback. I would like to assure you that our customer service agents are here to assist you with any query you may have with regards to your booking.

Kindly note that we have not removed your comment without your permission.

Team Tourcenter

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★★★★★

“Customer Service”

Written on: 11/08/2016 by Beasley148 (1 review written)

The female tour operator was extremely helpful and informative when I went on line to book my long weekend break. I had never used the regular chat service before, but found it very helpful and the person I was speaking to made me feel at ease and I felt reassured that what she was proposing for my weekend break, would be suitable for my needs. My weekend break was a success and a really enjoyable experience, I would definitely recommend Tour Centre as a good and reliable option when booking a… Read Full Review

Zoeymichelle's Comment

Written on: 12/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★☆☆☆☆

“Horrendous company to deal with”

Written on: 06/08/2016 by keziaficicchia (1 review written)

My partner and I booked a trip to Bareclona with this company last year after seeing a deal on Wowcher. Upon initial booking we spent over 1 hour on the phone with a sales agent. This was due to the fact that when heconfirmed the flight times they were at unreasonable times which meant we would only have 1.5 days of the trip, which wasn’t displayed clearly when initial booking was made. He searched for new flight times along with a hotel upgrade. We told the agent numerous times that we would… Read Full Review

Zoeymichelle's Response to keziaficicchia's Review

Written on: 09/08/2016

Thank you for your valuable feedback on our product and service. Please accept my most sincere apologies for not fully living up to your expectations of our service levels. Please do understand that we are always keen to offer the best travelling options to create a valuable holiday for your requirements. We will investigate your case and check the calls & emails between yourself and we will arrange for one of our agents to contact you for any further clarifications on the reservation.

Team Tourcenter

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★★★★★

“The best and the most patient service i have recieved”

Written on: 25/07/2016 by Beejaygreg (1 review written)

I have been calling tour centre for how many days now regarding my much needed travel and Bruce Miller was helping me and never get tired of helping me. Eventhough I bugged him for a couple of days now he never made me feel that he is not willing to help yet he extended his helo more than he ever could to make this trip possible. Will definitely recommend this to my friend and shoutout to Bruce who has been so generous, kind and patient to give us the trip that we want… Read Full Review

Zoeymichelle's Response to Beejaygreg's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★☆☆☆☆

“holiday from hell”

Written on: 10/07/2016 by Sheena29 (1 review written)

Please do not book with this company. We booked a holiday with them to Venice, Lake Gardia, and Rome. Flights, train tickets were booked through them. Each hotel was suppose to be within a 15 minute walk of the train station so they assured us. Venice was the first stop and it was fairly straight forward from the airport to get to the train station and then on to the hotel. However when we left to go to Lake Gardia we used the train tickets we were given to a place called Verona. We got… Read Full Review

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★★★★★

“easy to book”

Written on: 27/06/2016 by topspark40 (1 review written)

firstly connected with tour centre via online chat and then to confirm details they rang me. Easy process nice and friendly operator. He looked into better flights for us with a successful result and later rang back to discuss extra legroom flights. Overall nice guy and pleasant service… Read Full Review

Zoeymichelle's Response to topspark40's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★★★★★

“Great help and I can't wait to go”

Written on: 23/06/2016 by Makenna361 (1 review written)

He was so good I had to say something and I don't normally write reviews. He got the best prices and went out of his way to help and answer questions. I hope his bosses know how great he Is. He deserved a promossion, pay rise or bonus!!… Read Full Review

Zoeymichelle's Comment

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

Reply to this comment
Report this review Read 1 Comment
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