Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.2 / 5
541
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Latest Reviews

★☆☆☆☆

“Angry”

Written on: 26/08/2016 by Fitchzt95 (1 review written)

I put a review on her back in March I have received emails 5months after I out it asking me to take it down as it was a bad review... It has now since been removed without my permission... I am not happy with that nor with the service I received from yourselves for my trip to Venice… Read Full Review

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★★★★★

“Customer Service”

Written on: 11/08/2016 by Beasley148 (1 review written)

The female tour operator was extremely helpful and informative when I went on line to book my long weekend break. I had never used the regular chat service before, but found it very helpful and the person I was speaking to made me feel at ease and I felt reassured that what she was proposing for my weekend break, would be suitable for my needs. My weekend break was a success and a really enjoyable experience, I would definitely recommend Tour Centre as a good and reliable option when booking a… Read Full Review

Zoeymichelle's Comment

Written on: 12/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★☆☆☆☆

“Horrendous company to deal with”

Written on: 06/08/2016 by keziaficicchia (1 review written)

My partner and I booked a trip to Bareclona with this company last year after seeing a deal on Wowcher. Upon initial booking we spent over 1 hour on the phone with a sales agent. This was due to the fact that when heconfirmed the flight times they were at unreasonable times which meant we would only have 1.5 days of the trip, which wasn’t displayed clearly when initial booking was made. He searched for new flight times along with a hotel upgrade. We told the agent numerous times that we would… Read Full Review

Zoeymichelle's Response to keziaficicchia's Review

Written on: 09/08/2016

Thank you for your valuable feedback on our product and service. Please accept my most sincere apologies for not fully living up to your expectations of our service levels. Please do understand that we are always keen to offer the best travelling options to create a valuable holiday for your requirements. We will investigate your case and check the calls & emails between yourself and we will arrange for one of our agents to contact you for any further clarifications on the reservation.

Team Tourcenter

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★★★★★

“The best and the most patient service i have recieved”

Written on: 25/07/2016 by Beejaygreg (1 review written)

I have been calling tour centre for how many days now regarding my much needed travel and Bruce Miller was helping me and never get tired of helping me. Eventhough I bugged him for a couple of days now he never made me feel that he is not willing to help yet he extended his helo more than he ever could to make this trip possible. Will definitely recommend this to my friend and shoutout to Bruce who has been so generous, kind and patient to give us the trip that we want… Read Full Review

Zoeymichelle's Response to Beejaygreg's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★☆☆☆☆

“holiday from hell”

Written on: 10/07/2016 by Sheena29 (1 review written)

Please do not book with this company. We booked a holiday with them to Venice, Lake Gardia, and Rome. Flights, train tickets were booked through them. Each hotel was suppose to be within a 15 minute walk of the train station so they assured us. Venice was the first stop and it was fairly straight forward from the airport to get to the train station and then on to the hotel. However when we left to go to Lake Gardia we used the train tickets we were given to a place called Verona. We got… Read Full Review

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★★★★★

“easy to book”

Written on: 27/06/2016 by topspark40 (1 review written)

firstly connected with tour centre via online chat and then to confirm details they rang me. Easy process nice and friendly operator. He looked into better flights for us with a successful result and later rang back to discuss extra legroom flights. Overall nice guy and pleasant service… Read Full Review

Zoeymichelle's Response to topspark40's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★★★★★

“Great help and I can't wait to go”

Written on: 23/06/2016 by Makenna361 (1 review written)

He was so good I had to say something and I don't normally write reviews. He got the best prices and went out of his way to help and answer questions. I hope his bosses know how great he Is. He deserved a promossion, pay rise or bonus!!… Read Full Review

Zoeymichelle's Comment

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★★★★★

“Great Service!”

Written on: 23/06/2016 by Robertson155 (1 review written)

Melani was very nice and presented an awesome service… Read Full Review

Zoeymichelle's Comment

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

Reply to this comment
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★☆☆☆☆

“Do Not use this company”

Written on: 23/06/2016 by 1953Coleman (1 review written)

This company offers deals on Groupon etc...The deal that i purchased was a European mystery deal, offer included either a 3 or 4* hotels with en-suite rooms.....Buyer Beware as this is NOT what i was offered, i was offered a 2* Hostel that's Hostel not hotel in Dublin. As it was late on Sat night the chap i was dealing with said either himself or a manager would contact me first thing Monday morning. I received a phone call from the same person i had dealt with on Sat night (No manager) at 3pm… Read Full Review

Zoeymichelle's Comment

Written on: 04/08/2016

Thank you for your valuable feedback on our product and service.Please accept my most sincere apologies for not fully living up to your expectations of our service levels. Please do understand that we at TourCenter will offer the best travelling options to create a valuable holiday for your requirements upon your confirmation at the time of the reservation. Please email us your query and one of our customer service agents will contact you.

Team Tourcenter

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★★★★★

“Great experience ”

Written on: 22/06/2016 by Tatslondon (1 review written)

I found a deal to fly and stay in Rome on Groupon. Called the number . She was most helpful and professional. All done . Hassle free. Looking forward to it! Thank you. … Read Full Review

Zoeymichelle's Response to Tatslondon's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★★★★★

“Fantastic Service”

Written on: 21/06/2016 by Milo911 (1 review written)

My agent, Onella Ruston, offered excellent customer service and got me a truly fantastic Rome/Paris package deal. She was polite, patient, and accommodating, and even changed my departure airport from London, which was advertised in the package, to Manchester, my hometown. Next time I book a trip I'll be asking for her by name… Read Full Review

Zoeymichelle's Response to Milo911's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

Reply to this comment

Zoeymichelle's Response to Milo911's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

Reply to this comment
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★★★★★

“Easy and Helpful”

Written on: 15/06/2016 by AsmaFahidIqbal (1 review written)

Recently used Tour Centre and was assisted by the person I dealt with to book a short trip to Venice. The entire experience of booking was very easy and she was very informative and helpful in booking the flights and accommodation on our behalf and providing further information about other products available to allow me to consider my options. Keep up the good work!… Read Full Review

Zoeymichelle's Response to AsmaFahidIqbal's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★★★★☆

“Thank you to the travel agent for the good services”

Written on: 13/06/2016 by Geraldine4347 (1 review written)

Very satisfied with the service provided by the travel agent "Casper Mills". I was a bit a down to travel with the deal offered. but then when I spoke with Casper,he helped me find the correct deal which suit my need and even gave me some good advise and tips. Really please with my deal offers. I would definitely recommend it… Read Full Review

Zoeymichelle's Response to Geraldine4347's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

Reply to this comment
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★★★★★

“First time visit to Rome.”

Written on: 12/06/2016 by 2Byrne (1 review written)

The travel agent went through the application. Although it took time every item of event was explained to us. We were given a coplimentry visit. We are looking forward to this holiday… Read Full Review

Zoeymichelle's Comment

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

Reply to this comment
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★★★★★

“excellent customer services!”

Written on: 11/06/2016 by Preety1 (1 review written)

I had positive experience booking with Tour center. Its my very first holidays to Italy. The staff member explained everything to me in very friendly way and in details that I feel pretty confident and very much looking forward for my holidays I will recommend this travel company to my friends and family and hopefully book my next holidays with them soon! :)… Read Full Review

Zoeymichelle's Response to Preety1's Review

Written on: 04/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent customer service!”

Written on: 10/06/2016

Phoned to book a short city break to Budapest. Found him to be extremely polite and helpful and he searched and found the best flight times for me so that we could make the most of our break and give us the most time there. Something to look forward to later in the year!… Read Full Review

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★★★★★

“Excellent customer service!!!”

Written on: 10/06/2016 by Brennan216 (1 review written)

She was helpful and sorted our holiday brilliantly. Gave many options of excursions since my husband had a knee problem also gave great hotel choices. Would use this company again and definitely recommend to my friends as well!… Read Full Review

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★☆☆☆☆

“Spam email”

Written on: 08/06/2016 by faUnderwood465 (1 review written)

BEWARE! DO NOT GO NEAR THIS LOT!!!! Do not touch this company with a bargepole. I have been continuously bombarded with junk email from them. I have tried to unsubscribe and I have tried to block the sender's email address. This has made absolutely no difference because their emails are set up to circumvent all of this. STAY WELL AWAY FROM THEM… Read Full Review

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★★★★★

“I found the operator very helpful and capable and...”

Written on: 06/06/2016 by Karissad40 (1 review written)

I found the operator very helpful and capable and dealt with everything that was required of her. ManyThanks. Her attitude was very good, she was polite and informative. I would recommend her to friends and family alike. There was nothing that I could say was not to like… Read Full Review

Zoeymichelle's Comment

Written on: 07/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★★★★★

“Rome”

Written on: 04/06/2016 by Kaarkarakara (1 review written)

Good afternoon. I phone your offices today as I had just booked a groupton city break.ISpoke to an agent who was very pleasant and done my booking over the phone .and was very patience with all the questions I was asking .os helpful.I will be using him again when I book my next city break. … Read Full Review

Zoeymichelle's Response to Kaarkarakara's Review

Written on: 07/08/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

Reply to this comment
Report this review Read 1 Comment
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