Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“Trip to Dublin, Lied to”

Written on: 01/02/2015

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We are currently on our trip, we bought 2 tickets for £89 to Dublin, hotel and flights, we specifically chose it because of that price. We looked into it and the hotel was in perfect position, we're both 21yr old females. We rang up to confirm, and got told by your staff member they had sold out of that deal (why are you selling it on your website if it's sold out?). And we were to pay £60 extra for a different hotel and the dates we were after. After discussion, we decided a refund would be… Read Full Review

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★☆☆☆☆

“TERRIBLE - STILL WAITING FOR REFUND, DO NOT TRUST”

Written on: 28/01/2015 by IMIZ (1 review written)

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MY FLIGHT WAS CANCELLED DUE TO INDUSTRIAL ACTION IN ITALY , I WAS TOLD ONE DAY BEFORE, EASY JET AND THE HOTEL HAVE ISSUED A REFUND TO THE TOUR CENTER, BUT THERE HAVE NOT ISSUED ME A REFUND, I BEEN CHASING THEM FOR MONTHS , STILL GETTING A BUNCH OF EXCUSES. DO NOT TRUST, IF YOU RESEARCH THEM YOU WILL FIND THERE ARE TRADING WITH OVER TEN DIFFERENT NAMES… Read Full Review

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★☆☆☆☆

“Never ever trust”

Written on: 27/01/2015 by scSaunders359 (1 review written)

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Where the hell is my ticket?! I've passed to many different agent after they took my account details. Never trust!… Read Full Review

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★★★★☆

“ Best Tour centre agent!”

Written on: 23/01/2015 by a.mirza91 (1 review written)

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I stumbled across Tour Centre and fortunately I spoke to Tour Centre coordinator. He was polite, amazing and patience with the booking. He helped me book an outstanding holiday at a good price 10 days before departure: Malta. After my initial booking I decided to book another holiday with the man I dealt with, Tour Centre. Again he was extremely helpful. The only downside to Tour Centre I experienced was the website. Its unfriendly, confusing and gives a sense of untrustworthiness. So my… Read Full Review

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★★★★★

“A pleasure to deal with.”

Written on: 19/01/2015 by DebbieKG (1 review written)

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A very pleasant and straight forward booking made via the chat option on your website. Fast helpful and efficient service which I would definitely recommend to anyone. Thank you very much… Read Full Review

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★★★★☆

“Great service”

Written on: 19/01/2015 by MJKnockKnock (1 review written)

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Very happy with the service - very thorough in all the details and arrangements for our trip, good communication Would recommend… Read Full Review

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★☆☆☆☆

“We booked a weekend break with them to Venice which...”

Written on: 19/01/2015 by Piper268 (1 review written)

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We booked a weekend break with them to Venice which was advertised via Groupon as a package deal for Hotel and flights. We were clearly told that this was a package and under their Terms and conditions our money was protected. However the holiday was cancelled the night before we were due to fly out due to industrial action in Italy. We naturally asked for a refund as the holiday was not going ahead and under their T&C's we were covered. To our shock we were then told that we were not covered… Read Full Review

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★★★★☆

“krachow all sorted”

Written on: 18/01/2015

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After the groupon voucher was given over the phone everything went swimingly, UNTIL, we came to book our boarding passes. They were absolutely fantastic. Professional and curtious throughout. Definately be using this company again. Mainly thanks to the service Thankyou… Read Full Review

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★★★★★

“good online chat service”

Written on: 17/01/2015 by GodfreyandMarisol (1 review written)

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After getting through initially on the phone, and getting a bit of a run around, we went online to check what was available and we had the online chat box come up. what the hell we thought, and good job too. the person who came on line was excellent in his manner and skills at helping us get what we wanted at a very good price, he arranged the alternative hotel, which had good reviews, different from the first alternative we were offered which had bad reviews from the telephone call we… Read Full Review

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★★★★☆

“Booking with ease & pleasure!”

Written on: 16/01/2015 by Hunter49 (1 review written)

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After purchasing a groupon deal, I phoned Tour Center to book the holiday. The process was easy and very straight forward and from start to finish, the lady I dealt with gave excellent customer service and was polite and accommodating throughout! Thank You! … Read Full Review

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★☆☆☆☆

“Rudest most unhelpful company I've ever come...”

Written on: 15/01/2015 by Katymartin12345 (1 review written)

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This was the worst company I've ever used to book through they are rude , they don't call you back when they say there going to , all day and all night before our flights they had said they'd call back to sort things out and they never did , they were rude over the phone , they laughed at me , they thought everything was funny and this was after they had took my money before getting the money they were as sweet as pie . They kept wanted more money more surcharges they tried to make us buy… Read Full Review

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★★★★★

“Easy online Booking”

Written on: 15/01/2015 by khdavies (1 review written)

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I booked a holiday with a lovely lady named. It was done through the 'Live Chat' system - It was extremely easy and quick. I really appreciated the friendly nature and personal touch of the lady i dealt with. I would definitely recommend this company… Read Full Review

Khdavies's Response to khdavies's Review

Written on: 16/01/2015

Sorry, I didn't know you would not allow me to name the person I spoke with. It would be appreciated if, when editing a review, you would ensure that the correct grammar is retained. ie: you removed a name but failed to remove the adjective, "named", which preceded it thereby incorrectly ending the sentence 'lady named.' And, the personal pronoun I, should always be capitalised!
Sorry. Pedantic, I know, but if it is to be credited to me I would prefer that it sounds like something I would say. :-)

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★★★★★

“Brilliant customer service”

Written on: 13/01/2015 by flower12388 (1 review written)

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I booked a trip through tour center today through a gentleman who was incredibly helpful! I have spoken to a few different companies and their attitude and customer service standards were no where near as good as his! Not only was he a pleasure to speak to, he was very helpful, got us everything we wanted and to top it off beat all the other companies prices! So I can happily say I am a very satisfied customer and now I can sit back and look forward to my trip to Italy! Thank you very much for… Read Full Review

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★☆☆☆☆

“Incredible rudeness and lack of honesty from this company”

Written on: 11/01/2015 by SueT51 (1 review written)

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Unfortunately I have just encountered the most discourteous and disrespectful person imaginable with this company. I attempted to make a booking using a Wowcher for a weekend trip to Krakow. They offered us flights that would have seen us arrive in Krakow at gone mid-night on Friday, leaving at 7am on Sunday which I explained was not a weekend but a day trip. They added what they called a 'small' surcharge (which was 58% of the cost of the trip) to find more suitable flights. I informed… Read Full Review

Katymartin1234's Response to SueT51's Review

Written on: 15/01/2015

I had the same thing they were so rude so unhelpful never called back when they said they would and even laughed when we panicked and were in a mess through there mess ups all they wanted was more money after there set prices and they wernt going to help once they'd recieved more and more money

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Mcl270's Response to SueT51's Review

Written on: 17/01/2015

Hi there, I have experienced pretty much the same thing when booking a trip to Budapest with a Wowcher; I have never been so stressed when booking a holiday in my life! The deal is full of catches and we ended up paying over 50% more than the wowcher price just to be able to go during the weekend!

The staff was not only incredibly rude but very manipulative... they are focused on quick sales and commission and, as you say, move from "superficially" nice to pushy to very argumentative and threatening. I was drove to the brink of tears in two consecutive evenings... plus I couldn't even resort to the wowcher refund procedure since Tour Center got clever and now claim that the minute you start talking to them and give them the voucher codes then you've redeemed your voucher .... even if nothing is booked or even if you don't have a suitable offer...

They shouldn't be allowed to trade. I am not sure how certain people have such great experiences, must be a spin-off tour center!

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★★★★★

“Excellent Service”

Written on: 08/01/2015 by embs13 (1 review written)

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The operator that handled my many queries was extremely patient and very informative. It made life a lot easier to be able to sort this out my chat as I was at work at the time. She was very attentive and helped me to book exactly what I wanted. She even managed to upgrade my hotel as I am travelling on my birthday.I would definitely recommend you to my friends and family… Read Full Review

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★★★★★

“FANTASTIC SERVICE !!!”

Written on: 05/01/2015 by lhamil (1 review written)

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Booked a short trip to Dublin via a deal with WOWCHER! The whole booking process was made extremely easy with the help of TourCenter staff member Jaydee!! who was exceptionally helpful, highly efficient and polite and courteous throughout. Received booking confirmation by email along with all other documentation (including ATOL Certificate) within 2-3 days. Will definitely use your company in the future and have no hesitation in recommending your company to others… Read Full Review

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★★★★★

“Berlin Christmas Markets - amazing customer service”

Written on: 30/12/2014 by AndrewJay (1 review written)

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This review relates to the advertised Short Break to the Berlin Christmas Markets as advertised in Time Out. As the flight & accommodation was cheap - I was not expecting much. There were a couple of immediate problems; the dates advertised were before the Christmas Markets open & with only a two night stay available, a 6am departure would be required to catch the return flight. I booked on line so was emailed by Tour Centre to confirm hotel availability & an option of flight times. There was… Read Full Review

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★★★★★

“Brilliant professional service”

Written on: 27/12/2014 by 114Ritchie (1 review written)

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This is the first time that I have used tour center and I am absolutely delighted with the service My assistant was friendly and nothing was too much trouble for her I can't wait to travel and will respond again when my holiday break is done ! Thank you… Read Full Review

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★★★★★

“Friendly Efficient Service”

Written on: 16/12/2014 by Jaidat442 (1 review written)

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I explained that I wanted the price for an all inclusive holiday to Lanzarote with transfers and luggage included and your member of staff found the perfect hotel at a very reasonable price. I am delighted Was very satisfied with the efficient service and would use your company again. Thank you… Read Full Review

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★★★★★

“Going to Rome!”

Written on: 11/12/2014 by Rona123 (1 review written)

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Easy, straightforward booking procedure. Very helpful, friendly staff, that help you every step of the way and find you the best flight times and prices available for you. Fantastic deal!… Read Full Review

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