Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“Terrible experience”

Written on: 30/03/2015 by Morris408 (1 review written)

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So my girlfriend and I saw a holiday deal to Italy on Groupon. It specified a hotel, with the prices for the specific dates. We noticed that the deal was provided by Tourcenter. When I called Tourcenter, I was told something completely different, different hotel, different prices and different dates to what was displayed on Groupon, but we pressed on with the holiday idea and arranged dates that were suitable to fit around our busy university schedule. Although this process did take a while as… Read Full Review

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★★★★★

“Sophia (Anastasia) was brilliant, she was so helpful”

Written on: 30/03/2015 by Alenaj110 (1 review written)

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The service was excellent. I was made to feel at ease and the representative could not have been more helpful. She had a sexy voice which certainly helped, but she was very knowledgeable and reassured me every step of the way. Even when I changed the weekend dates this was no problem. She listened to my requirements and I felt that we became friends, which is how Customer Service should be. She empathised with me. She delivered on time and I would certainly book again using Tour Center. … Read Full Review

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★★★★★

“Suprise Birthday !!!”

Written on: 29/03/2015 by RudyHolmes54 (1 review written)

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I don't know where to start :)I had an absolute pleasure dealing with the adviser with regards to this surprise holiday for my husband's upcoming 40th birthday. She was such a star, very cheerful, friendly, dedicated, extremely efficient and knowledgeable and most importantly she was very professional.She really went the extra mile to help ! She is always very happy to answer any questions and respond back with any information I needed. Great service !I would definitely recommend this… Read Full Review

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★★★★★

“Mark- The most patient and polite travel booking man ever ”

Written on: 28/03/2015 by Harleym274 (1 review written)

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After booking my Wowcher code and being given the number to call Tour Center to book my flights and accommodation I was put through to Mark. Me being quite a demanding customer- wanting different flights and early check in, taking forever to decide which hotel I preferred, requesting calls backs etc was probably annoying for poor Mark but boy does he deliver excellent customer service! Everything I asked I got an answer for, my different flight requests were dealt with promptly and with great… Read Full Review

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★★★★★

“I am very happy with the service I have received....”

Written on: 28/03/2015 by LeoHull288 (1 review written)

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I am very happy with the service I have received. Jaydee Knight was very friendly and helpful. Thank you very much :)… Read Full Review

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★★★★★

“Rome trip”

Written on: 27/03/2015 by darrencarmody (1 review written)

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Found a deal through wowcher advert for 2 nights in rome, Rang through and spoke with tour advisor. He went through in great detail all the dates, hotels etc and was very knowledgeable. Did have a little issue with a name spelling mistake but that what sorted out very quickly. He follows up with emails and calls to confirm bookings and just to touch base. Will definitely look to book through him and tour centre again… Read Full Review

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★★★★☆

“3 day Berlin”

Written on: 27/03/2015 by Holden63 (1 review written)

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As a senior first time traveller I was most impressed with the detail and friendly assistance given by Tour centre staff member. I received all documentation in good time plus added information about the city tour, hotel and areas of interest in the city. My trip turned into a great success and I will certainly use Tour Centre again and recommend you to my friends. Hotel unfortunately was away from the city centre and main tourist area, but it was clean comfortable with helpful staff. Kind… Read Full Review

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★★★★★

“My voucher break received VIP service”

Written on: 26/03/2015

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I had been considering a break in Dublin for a few months, so when I spotted a Groupon voucher for a 2-night break, I purchased it immediately. I spent about an hour messaging a young man who was extremely helpful. When my preferred dates and hotel weren't available, I was offered an extra night, coach transfers, and my preferred hotel for an extra £100 - this was perfect for me and I happily accepted the offer. I had questions in the days that followed and emailed the same advisor, who… Read Full Review

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★★★★★

“ " VENICE "”

Written on: 25/03/2015 by Sim25 (1 review written)

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I don't know where to start :)I had an absolute pleasure dealing with regards to this surprise holiday for my husband's upcoming 40th birthday. She was such a star, very cheerful, friendly, dedicated, extremely efficient and knowledgeable and most importantly she was very professional.She really went the extra mile to help ! Very happy to answer any questions and respond back with any information I needed. Great service !I would definitely recommend this website to my friends.I'll be… Read Full Review

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★★★★★

“I phoned to book my weekend trip to Prague with a...”

Written on: 24/03/2015 by becki151 (1 review written)

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I phoned to book my weekend trip to Prague with a voucher from groupon and was directed to a lady . She spent the whole day (literally from 10am-9:30pm!) helping me to book the flight time and hotel to suit my requirements. Despite being a difficult customer she remained professional, polite and helpful at every turn! I can't thank her enough for her help today, hopefully this will be the well deserved birthday and weekend break for my partner and I. I will definitely use you and her again!… Read Full Review

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★★★★★

“Excellent service and patience.”

Written on: 23/03/2015

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the member of staff dealing with my booking went out of her way to be supportive and helpful in completing the booking. She made numerous helpful suggestions and guided me painlessly through the booking process. She showed real empathy and understanding, explaining what she was doing at every stage and keeping me informed. Well done and thank you!… Read Full Review

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★★★★★

“simply the best ”

Written on: 23/03/2015 by dkyriacou (1 review written)

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I wish I could write the persons name that helped me book a city break this particular member of staff was very helpful, he helped me plan and arrange my city break to Euro Disney Paris … Read Full Review

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★★★★★

“Great Service!”

Written on: 22/03/2015 by Susie-sue (1 review written)

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Great Service from the person I dealt with, who held our booking from the morning until the afternoon and has arranged breakfast to be included as part of our booking free of charge..! She also very patiently checked various dates and times to accomodate us! 10 out 10 service… Read Full Review

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★★★★★

“Review of Tour Center ”

Written on: 22/03/2015 by gprasad28 (1 review written)

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the person I dealt with was so helpful and provided very good deal that met our requirements. She took all out queries with great patiently and gave a tailor made package that falls under our budgets. Plannig was excellent with multiple choices given for us to think and plan our holiday accordingly. We will certainly looking forward to contact her for our future holiday plans. Overall she provided excellent information and we are delighted to use Tour Center services for our Holiday… Read Full Review

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★☆☆☆☆

“Cyprus”

Written on: 15/03/2015 by Red4542711 (1 review written)

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Staff are horrendous, they never wanted to help! Started off with booking a holiday to one hotel, that was originally in the advert, to be told there were no places left baring in mind I had paid for that hotel. Then they had the cheek to tell us we had to pay £180 more to be booked on the flight that was advertised ! I would recommend everyone to steer clear of this company ! There customer service is the worst I have ever experienced. I will be getting in touch with there head office the… Read Full Review

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★★☆☆☆

“staff where useless. ”

Written on: 09/03/2015 by Bradleyw1994 (1 review written)

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I booked a weekend away to Dublin in march through Wowcher who then directed me to tour centre to complete my booking. when I first rang them they where very vegue and unclear about what i needed to do where as flights and the hotel was concerned. the member of staff that organised all of my booking advised me that if i pay a charge of £60 i will receive a better hotel and flight times that would allow me more of my stay in Dublin. I agreed as the flights where much better. I then rang the day… Read Full Review

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★★★★★

“Iceland Trip”

Written on: 05/03/2015 by nursebirdy (1 review written)

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My husband is 50 this year and the Northern Lights were on his 'bucket list'! I shopped around but it looked to be out of my price range. I then found the Tour center and booked very reasonably through them and in my budget of £700. The email contacts were fantastic, prompt and efficient. I needed to chase a voucher that hadnt been sent first time and this was done very promptly. The hotel that they booked (FossHotel Lind) was basic but very clean with a lovely breakfast & ideally… Read Full Review

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★★★★★

“ great customer service”

Written on: 05/03/2015

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well this is the second time i booked my holiday with the tour center all i can say is that they are the best!!!! whatever they say just trust them you will not regret it. whenever you want to go they will make sure you go and live like kings and queens better customer service, i was with a lady and she was so patient with me, till i finish my money then i received my ticket... majorca very soon beautiful hotel and very cheap. … Read Full Review

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★★★★★

“Great customer service”

Written on: 03/03/2015 by EdwinGomez (1 review written)

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The dates we requested were coming out more expensive than we saw in the offer. Our advisor worked her magic and found us a great deal with an extra night at minimal cost and got us great flights home. She was very patient with us and we are really pleased with her suggested alternatives… Read Full Review

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★★★★☆

“Would use again for sure!”

Written on: 02/03/2015 by Josephl179 (1 review written)

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I was going to buy a Wowcher deal for Paris for 4 nights. I called up the guys at tourcentre.co.uk and they were not able to give me 4 days with the Wowcher as the return flights were too expensive but was told that if I booked with them direct I was able to get the trip I wanted but matching the price of the deal. Result. So one thing I learned was check with them to see if there is availability first. Nothing worse than buying the deal then find out you need to cancel and wait for the money… Read Full Review

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