Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Amazingly helpful”

Written on: 23/11/2014

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The help I received from the staff was incredible and he really did go all out to help me book the perfect get away. There were connection problems with the phone but he didnt give up and stuck with it. He didnt just offer me any flight times but gave me all possible options and even looked to see if other airports would be more beneficial. Was so helpful and would definitely recommend their services to friends and family… Read Full Review

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★★☆☆☆

“Completely unhelpful”

Written on: 22/11/2014 by cookie3110 (1 review written)

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Bought a Groupon voucher which turned out to be invalid for what we had bought and not refundable as we had apparently been told the deal was not guaranteed. We then had a choice of losing what we had paid or pay more for the deal we thought we had already paid for - what a surprise! The agent then failed to listen to the information he was given and spelled our names wrong so we had to correspond to get it put right or probably would not have been allowed on the plane. Then had to chase for… Read Full Review

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★★★★★

“Venice Booking Jan15”

Written on: 13/11/2014

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Great service, very friendly helpful staff, I booked my trip with an adviser who was extremely helpful and patient with me as I ask a lot of questions and changed my booking, hotels and airports several times. If you going to book a city you haven't been to and unsure of hotels and closest airports etc speak to him and he is very helpful and recommended good hotels and which airport was closest to my hotel and check several different flight times to suit my needs !!! Recommend and would you… Read Full Review

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★★★★★

“Great Service”

Written on: 10/11/2014 by connorward (1 review written)

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Going to Amsterdam for two days. I have been given great service, Online booking helper James couldn't have been any better he was perfect i cant thank him enough. I cant wait for my two days away now… Read Full Review

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★★★★☆

“City Break to Florence”

Written on: 10/11/2014 by GradyMcCall207 (1 review written)

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Was a bit concerned when was told to pay additional charges but the staff member was helpful and sorted things out… Read Full Review

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★★★★★

“Wonderful interaction”

Written on: 10/11/2014 by 447Jamison (1 review written)

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Jaydee was Incredibly pleasant and helpful. Followed through on everything and gave a great service to us. Excellent employee. Thank you… Read Full Review

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★★★★★

“Very helpful staff and lovely holiday!”

Written on: 07/11/2014

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Staff advice was really helpful and everything was very well organised… Read Full Review

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★★★★☆

“Very efficient service”

Written on: 30/10/2014 by VanceColeman361 (1 review written)

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TourCenter's staff member dealt with our enquiry and booking in a very efficient & friendly manner. Would not hesitate to use this service again, … Read Full Review

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★★★☆☆

“Sorting out our muddle”

Written on: 29/10/2014 by BaileeMurphy339 (1 review written)

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I had not realised when I booked our Groupon that we had to organise flights and airports. When, after 17 days, I had heard nothing I made enquiries and was referred to the Tour Centre. It turned out we were 3 days over the limit so we had to pay another £50 each. In addition it appeared I had only booked for one, altho the Groupon had said two tickets were mandatory. I think most of the problems were at the Groupon end. It was a poor website on this occasion. We ended up paying over £400… Read Full Review

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★★★★★

“fantastic customer service”

Written on: 29/10/2014 by monik24 (1 review written)

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I am very happy with service which I received, the person was very professional, efficient, respond to my emails very quickly, confirmation with all my trip details were sent next day. Highly recommended!… Read Full Review

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★★★★★

“Venice trip”

Written on: 27/10/2014 by Sainte (1 review written)

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I cannot fault the service that I have received from the company. I dealt with a woman who was most helpful and answered all my questions even the stupid ones. Thank you. I would definitely recommend the Tour Center to others… Read Full Review

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★☆☆☆☆

“Constant chasing but still left without a holiday”

Written on: 26/10/2014 by Regan124 (1 review written)

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I don't normally write negative reviews but I have never been so appalled at a service before. I booked a 3 night trip to verona through a voucher. I paid the extra charge for the voucher for specified dates which included half term. However when I contacted the merchant, I was advised there would be a further surcharge of £119pp (despite not being overbooked as specified on the voucher) We manage to negotiate this down to £105 and after consideration, I contacted the company and advised I… Read Full Review

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★★★★★

“Dublin city weekend break”

Written on: 20/10/2014 by RaynaPiper (1 review written)

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Tour center very efficiently booked short city break to Dublin (return flights from Manchester on B and B basis) over the internet, looked after us really well, responding to any query quickly. The weekend city break was value for money and the hotel's meals were to die for - the red house wine superb. Will recommend this company and will be looking for similar deal to return to Dublin, to stay at the Ardmore Hotel, this time next year. Keep up the good work folks… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 19/10/2014 by 351Monroe (1 review written)

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Booked a holiday to Berlin with them. They messed up our flights, when we booked for 3 nights we discovered they only booked us in for 2 nights. After being tossed round from person to person they tried to charge us £80 each to change the flights for the next day and to a different airport. They took days getting back to us and refused to refund us the amount for the 3rd night we'd paid for but not got. Absolute nightmare. Never book with them… Read Full Review

Dumbrellme's Comment

Written on: 25/10/2014

Same happen to us, had to chase for flight details.
Ended up paying £140 at airport for tickets didnt get correct booking details. Ended up with 2 nights only not 3 we paid for. Room only as well not b+b we paid for.
So called hotel transfer waited 3 hours to get to hotel as the company was waiting for other flights to arrive.
Ended up paying hotel tax as well. Will never ever use again. Refused to refund flight cost and third night as this was our fault we did not chase them for details earlier.

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★★★★☆

“VERY HELPFUL”

Written on: 17/10/2014 by IreneTimmons1977 (1 review written)

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I purchased a deal that TourCentre had on Groupon. I made the mistake of taking a little over 48 hours to book and when I called up to book my flight and hotel all teh best flights had been booked up. I expressed my convern and disappointment to one of the agents and he wwent above and beyon to help me find the best flight suited to my schedule also I felt that I was being looked after to the best of the agents ability. There was a small fee to pay for my preferred flight but this was also… Read Full Review

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★☆☆☆☆

“Never book with this company”

Written on: 16/10/2014 by 145Hoover (1 review written)

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Customer service is appalling and they fraudulently changed a booking in order to get an extra £80 to do a name change with an airline, when it was correct with the Airline… Read Full Review

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★★★★☆

“Very easy to understand what was happening ”

Written on: 15/10/2014 by Daphne442 (1 review written)

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 helped me alot I appreciate their help alot… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 11/10/2014 by Lynnestocks (1 review written)

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Booked a deal through groupon to discover we had to pay a £60 per person supplement supposedly for the flight. However we are on the same flight with Ryanair, where they only have economy seats, however we have paid £60 extra each. Not for extra leg room seats and your staff were unable to explain why this was and why it was £60. A deal that was £129 each is now nearly £200. The flight isn't full and it states that a supplement will be charged if it overbooked. Apparently we have just up… Read Full Review

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★★★★★

“Fantastic friendly service ”

Written on: 08/10/2014

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I had seen an ad on a groupon advertising a trip to Rome, had no idea how it worked but a member of staff provided me with all the information I needed from how the voucher worked, to the best hotel and helped me to book a trip at a great price with everything included. He was extremely helpful and friendly and the entire service was fantastic. I would highly recommend the company and will definitely be using the site again for my next trip… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 08/10/2014 by Kaial88 (1 review written)

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What can I say about this company? - Bought a deal on Groupon - Called up immediately to book my trip - Could not get my designated airport (which is fine, stuff like this happens) - Then followed by the issue that all the plane seats for my voucher are booked up so I will have to upgrade my seats for an extra £20 each - Proceeded to ask the guy (who I can barely understand plus really loud background noises in office, seems like staff were not working) what seat will I be upgraded to since… Read Full Review

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