Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.1 / 5
374
81% of users recommend this
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Latest Reviews

★★★★★

“Onella”

Written on: 04/10/2016 by Gloria1941 (1 review written)

I received first class service from your good selves due to the efficiency of onella ruston very impressed… Read Full Review

Tourcenter.uk's Response to Gloria1941's Review

Written on: 06/10/2016

Thank you for taking your time to review us, we as a team really appreciate it. We love to hear from our customers to uphold high service standards and constantly improvise and improve.

It was our pleasure serving you and hope to serve you again SOON !

Team Tourcenter

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★☆☆☆☆

“Horrendous company to deal with”

Written on: 06/08/2016 by keziaficicchia (1 review written)

My partner and I booked a trip to Bareclona with this company last year after seeing a deal on Wowcher. Upon initial booking we spent over 1 hour on the phone with a sales agent. This was due to the fact that when heconfirmed the flight times they were at unreasonable times which meant we would only have 1.5 days of the trip, which wasn’t displayed clearly when initial booking was made. He searched for new flight times along with a hotel upgrade. We told the agent numerous times that we would… Read Full Review

Tourcenter.uk's Response to keziaficicchia's Review

Written on: 09/08/2016

Thank you for your valuable feedback on our product and service. Please accept my most sincere apologies for not fully living up to your expectations of our service levels. Please do understand that we are always keen to offer the best travelling options to create a valuable holiday for your requirements. We will investigate your case and check the calls & emails between yourself and we will arrange for one of our agents to contact you for any further clarifications on the reservation.

Team Tourcenter

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Katherinegleeson's Response to keziaficicchia's Review

Written on: 18/10/2016

I BOOK GOING TO BOOK WITH WOWCHERA 4 DAY IN ICELAND AT A 4 STAR HOTEL IN THE CENTER OF ICELAND UNTIL .THEY CLAIMED TO MATCH THE OFFER AND WITH A BETTER DEAL
CLAIMED THEY WERE WERE GIVING ME 4 STAR AND IT WAS 3 THAT THE HOTEL WAQS IN THE CENTRE BUT WAS 45 MILES OUT. THEY HAVE PICKED ON THE WRONG PERSON WHEN IM FISH SETTING MY GOOGLE BLOG I WILL FINISH THEM

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★☆☆☆☆

“Worst ever service”

Written on: 31/05/2016 by annblakeman (1 review written)

Disorganised, left without transfer after paying for it... they booked the incorrect date. Destination was awful, inhospitable, inaccessible and not fit for purpose, but the real experience was the dreadful and dismissive customer service both over the telephone and subsequently upon returning. I would never, ever recommend The Tour Center, but would strongly suggest that they invest in customer service training and listen to customers.

Update 11 October 2016
I was informed in no uncertain… Read Full Review

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★☆☆☆☆

“Awful Experience!”

Written on: 20/11/2015 by DevonSanchez (1 review written)

From the beginning they just tried to squeeze as much money out of me as possible. I bought a trip to Paris through Wowcher, and TourCenter was the merchant. I spent £318 on the voucher and when I called up to book my flight and dates, they tried to charge me another £180 because there was "no availability" for the times you are restricted to. I said I wasn't paying it, and after some "magical cancellations", they took this price down to an additional £56. I was due to fly early on… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 20/11/2015 by Lolag53 (1 review written)

She was very helpful, patient and clear in helping with our queries, and so were her colleagues… Read Full Review

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★★★★★

“Trip to Italy”

Written on: 19/11/2015 by Zulekha (1 review written)

The service was excellent, one agent throughout sorted out everything that i requested, was patient and literally tried his best to get and supply to my demands Though it took a while, in the end - plane tickets, train transfers, tours and all my hotel were booked... confirmation received and pretty much good to go... i bought off wow go.. only to be directed to this company and I'm really glad for their service, time and efforts… Read Full Review

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★★★★★

“Craig Williams at Tour Center.”

Written on: 19/11/2015 by RoyalOrchid23 (1 review written)

I have recently booked a holiday to Venice via Tour Center and had the pleasure of being served by this agent who I found to be one of the most helpful, accommodating, friendly people who I have had the fortune to come across. He has made booking this holiday to be a pleasure by getting me the best possible package including transfers, tours, flights, hotels and even got me breakfast at the hotel so I am ecstatic. You can be use that I will be using your agency along for all my future… Read Full Review

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★★★★★

“barcelona short visit”

Written on: 18/11/2015 by nello (1 review written)

He was extremely helpful and showed initiative… Read Full Review

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★★★★★

“EURO DISNEY PARIS”

Written on: 18/11/2015

Found Tour Centre completely by accident. Saw the live chat come up on the screen and ignored it for ages. The sales member was quite insistent and kept sending questions, which I kept ignoring. Eventually I answered a question on what I was looking for, and never looked back. Tour centre sorted everything out, from travel, to accommodation and park tickets. They even did some research for me and backed up the information flow with emails and telephone calls. Everything ran exactly as… Read Full Review

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★★★★★

“Extremely helpful and friendly”

Written on: 18/11/2015

This was my first experience of booking a Groupon deal. The gentleman who answered the phone when I booked could not have been more helpful. He went out of his way to arrange suitable flights and whilst we paid a small additional amount it was worth every penny. He promised to make all the arrangements and call me back with the details and he was true to his word. I wouldn't hesitate to book again… Read Full Review

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★☆☆☆☆

“Probably the most unhelpful company ever?”

Written on: 15/11/2015 by ShayleeVega442 (1 review written)

I booked a trip through wowcher (I should have seen it coming from that) to Amsterdam. Shockingly not unlike others on here, I could not get my flight from any reasonable airport and had to pay extra there and then to get a flight from a normal airport. I was trying to book, so I overlooked this although it was frustrating. Fastforward to three months later, now a week before I leave they haven't contacted me with any documents at all, then send me the WRONG ONES. Oh and best of all haven't… Read Full Review

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★★★★★

“Most Helpful Agency”

Written on: 15/11/2015 by Kendra259 (1 review written)

They could not have been more helpful, accommodating, friendly, superb package put together and I will be using them all the time from now on. Many many thanks… Read Full Review

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★★☆☆☆

“Groupon Voucher- Not what it says on the tin.”

Written on: 13/11/2015 by Holdaymaker (1 review written)

I had a similar experience to the other Groupon user- when it came to booking the deal I had to pay additional funds to secure the correct flights (from London rather than Manchester, even though I chose London when I brought the voucher) and a 4* hotel with breakfast (again mentioned in the voucher). Still worked out to be a good deal, but not what I had purchased. The staff were very helpful, but the phones lines were awful and there seemed to be some language issues which meant that some of… Read Full Review

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★★★★★

“Very good service in the web side ”

Written on: 11/11/2015 by Madisyn190 (1 review written)

Very happy with the service, one lady help us through the procedure. we never thought about do everything through the chat, and we were a bit afraid but with help everything was easy. She did everything.we didn't move a finger. Also we couldn't get the fly the day we want because the voucher it didn't allow us date and she found a solution in two seconds, with a little difference of price but for that she got us the breakfast on the hotels !! So nothing else to say the web side is amazing the… Read Full Review

Hicrispin's Comment

Written on: 12/11/2015

Excellent service, from start to finish helped by a gentleman who answered all questions and did all the work for me at an excellent price. In the end we got the day and date we wanted to fly out and back again. We're so looking forward to our trip. Once again thanks for great customer service!

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★☆☆☆☆

“Groupon Voucher”

Written on: 11/11/2015 by RyanGled (3 reviews written)

Paid for two Groupon vouchers, was asked to pay £250 (more than the value of the vouchers) on top to secure the booking. This EXTRA cost would have been for a different hotel to the voucher, a whole hour outside the city centre and a whole star rating less. They had my card details by this point and were asked not to proceed with the booking whilst I requested a refund from Groupon (who agreed there should be no extra charges whatsoever and immediately refunded...). Tourcenter processed the… Read Full Review

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★★★★☆

“Great Job”

Written on: 10/11/2015 by goa2015 (1 review written)

I was little bit concern about the Tour center I had never booked with Tour Cernter. The staff was very helpful and friendly to give information about the flights. It gave me more confident to book my ticket and without hesitation i have booked with tour center. Definetly I will book with tour center if i get a good deal. I wll let my friends know about Tour center and in future you will get more booking… Read Full Review

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★★★★☆

“The agent was extremely helpful in the beginning & put...”

Written on: 10/11/2015 by Trixie12 (1 review written)

The agent was extremely helpful in the beginning & put me on to another agent, who really put himself out to help me get a really good deal for my husband & myself, & much thought put in to get more out of our trip. I have never dealt with your company before & now would not hesitate using you again & recommend to my friends. We are now looking forward to our trip… Read Full Review

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★★★★★

“Brilliant Service ”

Written on: 09/11/2015 by iiWarren1978 (1 review written)

I want to take this opportunity to thank the agent from Tour Centre for all his help. He was exceptionally good and informative. He patiently answered all my queries and was kind enough to give me several options when I wanted to book my holiday to Lapland. I will definitely book my next holiday with him… Read Full Review

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★★★★★

“Best Customer Services from the person I dealt with -...”

Written on: 07/11/2015

the person I dealt with  was very professional and helpful with my holiday booking. He made the whole experience very easy for me and 100% satisfied with his customer services. I highly recommend Tour Centre as a travel agent: I will use them sago to book holidays… Read Full Review

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★★★★★

“amazing customer service !”

Written on: 06/11/2015 by Hutck001 (1 review written)

My experience with tour enter was brilliant . I got the help I needed when confronted with a query and it was dealt with quickly and also the most friendly service where the customers needs are met to the highest standard of service I am a very happy customer indeed . Will definitely be booking again ! The only downside was to my experience was not being able to get the dates I requested but I was happy with the great alternative which was offered to me which actually worked better for me… Read Full Review

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