Tour Center Reviews - www.tourcenter.co.uk

★★★★☆
4.4 / 5
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Tour Center - www.tourcenter.co.uk

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Latest Reviews

★★★★★

“Friendly Efficient Service”

Written on: 16/12/2014 by Jaidat442 (1 review written)

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I explained that I wanted the price for an all inclusive holiday to Lanzarote with transfers and luggage included and your member of staff found the perfect hotel at a very reasonable price. I am delighted Was very satisfied with the efficient service and would use your company again. Thank you… Read Full Review

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★★★★★

“Going to Rome!”

Written on: 11/12/2014 by Rona123 (1 review written)

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Easy, straightforward booking procedure. Very helpful, friendly staff, that help you every step of the way and find you the best flight times and prices available for you. Fantastic deal!… Read Full Review

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★★★★☆

“James was great”

Written on: 09/12/2014 by mmnusinov (1 review written)

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James was great with setting up what we needed. I bought a groupon, and then James took care of the rest. He was friendly and willing to make the adaptations we needed. There were some extra charges related to times of flights and dates of stays, etc. I had to wait a lot longer than I was told for the tickets, but did receive them… Read Full Review

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★★★★★

“Vanessa was fantastic!”

Written on: 06/12/2014 by Lennona388 (1 review written)

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The adviser was really helpful and helped me find the best holiday for the price I had in mind. She also sorted my transfers and informed me how far the airport was from the destination. Very pleased I spoke to her today as now I have my 30 birthday booked for Rome with my son and husband. So pleased thank you … Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 05/12/2014 by JavonDonovan (1 review written)

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Had vouchers through Groupon for a holiday, and didn't know where to start with the booking until someone popped up on a live chat and assisted me from start to booking completion. Very easy to do, very helpful member of staff and very good value! Many thanks!… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 30/11/2014 by Litzy259 (1 review written)

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My partner saw the holiday on Wowcher and decided to phone direct and speak to someone. The staff member we dealt with was very helpful, she looked into the price of this all and added on a coach transfer at our request. We had her email address and phone number and she dealt with all queries that we had promptly and in detail, nothing was too much trouble. We will definitely use TourCenter again and recommend them to our friends. It was cheaper to book the holiday through them than it would… Read Full Review

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★★★★★

“Great customer service, MANY THANKS”

Written on: 30/11/2014 by qjMacPherson220 (1 review written)

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I was going to use a this company through Wowcher, but I wanted more details on how to book the flights. I also was optimistic about using this company as I've never heard of them but checked they were ATOL protected. So I rang Tour Centre and spoke to a very friendly and helpful staff member, who gave me options of different flight times. I also asked if there was anyway I could get a flight out of Gatwick to Dublin even though this wasn't offered on Wowcher. The staff member found me… Read Full Review

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★★★★★

“helpful personable staff. Good having a person to...”

Written on: 30/11/2014 by Prince25 (1 review written)

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Excellent service - never done a booking this way before but will use this company again - very helpful staff!… Read Full Review

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★☆☆☆☆

“Having to take the matter further :(”

Written on: 27/11/2014 by NansiFlamingo (1 review written)

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Having booked a flight and accommodation through TourCenter I initially found the staff very friendly and helpful. I was off to Venice for a couple of days and spoke to them the night before I left to check that I had all the necessary documents and that other than printing out my coupons there was nothing else that I needed to do. This was confirmed to me over the phone, I thought it was a little odd that I didn't need to check in myself so I attempted to do so with the airline anyway just in… Read Full Review

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★★★★★

“Very helpful, thank you”

Written on: 26/11/2014 by AndreasFraser (1 review written)

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I was looking for package deal to Reykjavik to my boyfriend as a Christmas present.I have found the Tour Center deal through Travelzoo. It was the perfect 3days holiday including northern lights tour.Unfortunately the hotel was already fully booked , but with the help of the tour coordinator we got upgraded to a very nice 4star hotel, and he helped with transfers and kept the price within my allowance. Looking forward to travel to Reykjavik :)… Read Full Review

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★★★★★

“Dublin 2 night break with flights”

Written on: 26/11/2014 by 103Hewitt (1 review written)

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This Dublin break has been purchased as an Christmas present for my parents. The deal was on Wowcher, I purchased it and then called TourCenter. The help and efficient service by the operator was exceptional, clearly going through the deal, pointing out any extra's. E-mailed me back straight away with the details, the following day the e-tickets came for the flight and hotel. Very impressed. I hope my parents trip goes as well as my experience with TourCenter!… Read Full Review

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★★★★★

“great service ”

Written on: 24/11/2014

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I'd like to express my gratitude for this lady's assistance over the weekend on booking my in laws trip to Italy. She was prompt on getting in touch, offered options, and was patient and ready to help when I had to go back and forth with name spellings. As a travel agent myself, I recognize excellent customer service when I see it. She is an asset to tour centre's team. She's given me confidence in booking with tour center… Read Full Review

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★★★★★

“Amazingly helpful”

Written on: 23/11/2014

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The help I received from the staff was incredible and he really did go all out to help me book the perfect get away. There were connection problems with the phone but he didnt give up and stuck with it. He didnt just offer me any flight times but gave me all possible options and even looked to see if other airports would be more beneficial. Was so helpful and would definitely recommend their services to friends and family… Read Full Review

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★★☆☆☆

“Completely unhelpful”

Written on: 22/11/2014 by cookie3110 (1 review written)

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Bought a Groupon voucher which turned out to be invalid for what we had bought and not refundable as we had apparently been told the deal was not guaranteed. We then had a choice of losing what we had paid or pay more for the deal we thought we had already paid for - what a surprise! The agent then failed to listen to the information he was given and spelled our names wrong so we had to correspond to get it put right or probably would not have been allowed on the plane. Then had to chase for… Read Full Review

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★★★★★

“Customer Service is not Dead Yet!”

Written on: 21/11/2014 by dksfjbveq (1 review written)

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I originally just asked a question on the "chat now" part of their website wanting to know if special cheapy breaks meant unsociable flight times i.e. night time or very early mornings. Following that I had to make changes in the booking to suit our party, and I rang 4 times in all. There were no big sighs, or "good grief it's that woman again"attitude. She very kindly sorted and re-sorted my two night bargain break, & I was given the same service and courtesy that I would have expected booking… Read Full Review

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★★★★★

“Venice Booking Jan15”

Written on: 13/11/2014

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Great service, very friendly helpful staff, I booked my trip with an adviser who was extremely helpful and patient with me as I ask a lot of questions and changed my booking, hotels and airports several times. If you going to book a city you haven't been to and unsure of hotels and closest airports etc speak to him and he is very helpful and recommended good hotels and which airport was closest to my hotel and check several different flight times to suit my needs !!! Recommend and would you… Read Full Review

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★★★★★

“Great Service”

Written on: 10/11/2014 by connorward (1 review written)

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Going to Amsterdam for two days. I have been given great service, Online booking helper James couldn't have been any better he was perfect i cant thank him enough. I cant wait for my two days away now… Read Full Review

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★★★★☆

“City Break to Florence”

Written on: 10/11/2014 by GradyMcCall207 (1 review written)

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Was a bit concerned when was told to pay additional charges but the staff member was helpful and sorted things out… Read Full Review

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★★★★★

“Wonderful interaction”

Written on: 10/11/2014 by 447Jamison (1 review written)

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Jaydee was Incredibly pleasant and helpful. Followed through on everything and gave a great service to us. Excellent employee. Thank you… Read Full Review

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★★★★★

“Very helpful staff and lovely holiday!”

Written on: 07/11/2014

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Staff advice was really helpful and everything was very well organised… Read Full Review

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