Cancelled less than a day before the tour

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nsRhodes190's review of Premium Tours - www.premiumtours.co.uk

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“Cancelled less than a day before the tour ”

Written on: 10/02/2017 by nsRhodes190 (1 review written)

I would not recommend this company as they cancelled less than a day before the start of a tour we booked over 2 weeks before. The only dates they gave us to rebook was one day during the week and another on a day we had to attend a wedding. The offered two other alternatives one of which was a cheaper tour but made no mention of being reimbursed the difference.

I would avoid this company at all costs as their service was appalling. If the company does not follow through with a tour at such late notice not even calling the customer, then they need to make amends. Offering the tour booked at another time convenient to the customer as well as a replacement tour would be the norm for a good company.

Please avoid until they improve their service.

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