written by BenelliCT on 01/11/2016
The booking procedure was made so easy. I was assisted from the first phone call with absolute professionalism and friendliness which I value highly!
I needed to change my booking on two occasions and this was no effort for your highly qualified competent staff. They took their time to help me and explained all I needed to know, answered my many questions and helped me make the best choices.
When the person I dealt with first was not available on the day I called, the other staff member handled the situation with grace and professionalism, which was what I expected after having had a great experience with the first staff member. I was not once disappointed or let down. This is true service with a smile. I have never met any of the staff members but I feel as if I know them.
I am so looking forward to our next holiday and I will most certainly use your services again and recommend you to all my friends and family. Thank you!
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